Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation online was easy. Pick location is very convenient for me. At pick up the customer service she was very helpful. Thank you.
Juliet Pingul
Rating:
1.0
The receptionist was very rude. I don’t remember his name all I know is he Puerto Rican very rude and very disrespectful and he’s a liar and when the African-American man help me, everything went smooth.
Mali Seaton
Rating:
3.0
Service ok
Trailer have problème
Straps ares broken
Chaîne need to fixe
Mario Turcotte
Rating:
5.0
It’s ur people at the location, it’s ur people on the phone !
All great every time.
Bryant Joiner
Rating:
1.0
They over charged me and the truck drive like it want to cut off
Michell Weir
Rating:
5.0
Customer did not leave a comment.
Martha Jones
Rating:
5.0
Customer did not leave a comment.
DEMARCUS BROWN
Rating:
5.0
Great location, they always have trucks for your needs.
Kimley Clark
Rating:
5.0
Customer did not leave a comment.
Mesazatie Kelley
Rating:
4.0
Customer did not leave a comment.
David Henry
Rating:
3.0
Customer did not leave a comment.
Angelica Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL OYEDIRAN
Rating:
5.0
Customer did not leave a comment.
RONNIE AIKENS
Rating:
2.0
Truck had a hint of urine there was something that didn't dry up in the cupholder the windshield wiper was broken or wrong .....I was charged a $100 cleaning fee for a truck that wasn't clean when i got it i just thought that was the best they gave until i got that charge
Maurice Moore
Rating:
5.0
Customer did not leave a comment.
Donald Henderson
|
Online Move In
Rating:
5.0
Everything went just as I planned. Thank you so much for helping me get my task done. The gentleman at the counter was excellent!!!
Monique Garner
Rating:
5.0
Customer did not leave a comment.
Christopher Brown
Rating:
5.0
It does get busy sometimes. Perhaps a couple more staff members. Nevertheless, they do work as fast as possible.
Debbie Faulkner
Rating:
4.0
One of the straps was broken I had to buy a tie down because I could go around the tire of the vehicle that I went to pickup
VICTOR MEJIA
Rating:
1.0
Manager was very rude I had a couple trash bags and she charged me a fee of $150
Mikekeesha Mahdee
Rating:
5.0
Customer did not leave a comment.
Andre Shaver
Rating:
5.0
Customer did not leave a comment.
Tanya Garland
Rating:
5.0
Clean store - great staff - never had any issues with this location
Jerry Hooper
Rating:
5.0
Customer did not leave a comment.
Jordan Leon
Rating:
5.0
Customer did not leave a comment.
Quentin Jones
Rating:
5.0
Customer did not leave a comment.
Ed Brannen
Rating:
5.0
Customer did not leave a comment.
Robert Dilks
Rating:
5.0
Customer did not leave a comment.
Valentino Tuppins
Rating:
5.0
Customer did not leave a comment.
Angela Moore
Rating:
1.0
I was charged for gas in a returned truck. After showing a paid receipt and a screenshot of a half full tank gas needle, I was told that the manager check the truck in so there was nothing that they could do. I totally get it no one wants to go up against the manager but you try to steal from me because I'm a senior citizen. Bad business
Donna Wade
Rating:
4.0
Customer did not leave a comment.
Jonathan Frier
Rating:
5.0
Customer did not leave a comment.
Liaquat Ali
Rating:
5.0
Customer did not leave a comment.
Katie Johnson
|
Overall Experience
Rating:
1.0
Some employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.
Jamar Burcke
|
Overall Experience
Rating:
5.0
The lady who assisted me was very professional
aaliyah starr
Rating:
4.0
Customer did not leave a comment.
April Jenkins
Rating:
5.0
Customer did not leave a comment.
Stan Whitaker
Rating:
4.0
Customer did not leave a comment.
Michael Long
Rating:
5.0
Customer did not leave a comment.
Joann Arambula
Rating:
5.0
Customer did not leave a comment.
Sheila Wagner
Rating:
5.0
Awesome Service. Thank you
Martin kemp
Rating:
5.0
Customer did not leave a comment.
Tim hanik
Rating:
5.0
Customer did not leave a comment.
Joshaun Ford
|
First Impressions
Rating:
5.0
This is my favorite location
Juan Diaz
Rating:
3.0
There was a long wait time before anyone was in the building....I understand many places understaffed....15 min. picking up and dropping off before an employee was available....again many places understaffed these days. I had a discrepancy over my bill and Victoria was very responsive. I had decided to use another Uhaul place in the future, but Victoria's help changed my mind.
Vehicle had oil light / engine problem help on continually. Maybe needs some looking at.
Rachel Stephanie Gillespie
Rating:
5.0
Everything was good
jackie gurley
Rating:
1.0
Absolutely horrendous experience, lack luster customer experience, and an absolute nuisance.
Saadiqa Trice
Rating:
5.0
Customer did not leave a comment.
Senait Argaw
Rating:
3.0
Customer did not leave a comment.
GREG LEWIS
Rating:
4.0
Keep up the good service
Nathaniel Johnson
Rating:
5.0
Customer did not leave a comment.
keshunbra taylor
Rating:
5.0
Keep the good work going on
Thank you
Samuel Rivera
Rating:
1.0
The truck I received was dirty both inside and out. I had to go back inside to request a clean truck when I did that the manager, Lauren had an attitude for me asking for a cleaner truck. Even the gentleman, Jeremy AGREED that the truck was too dirty to give to a customer. The girl checking me out wasn't very helpful or knowledgeable she didn't seem to know her job very well. And finally the truck was not on full when I received the rental but I was charged RIDICULOUS amounts for gas. Just overall I would not visit this location again. In fact, I'm almost never want to visit a U-haul ever again. I keep feeling like I'm being ripped off when I try to support the U-haul brand. Never satisfied with the customer service no matter where I go. Sorry not sorry.
Krinski Golden
Rating:
5.0
Great service! Thanks!
Stephen Iverson
Rating:
5.0
Customer did not leave a comment.
Chauncey Williams
Rating:
5.0
Once again, they were very helpful they checked the truck over it was a very pleasant experience
steven crawford
Rating:
4.0
This was the third location I had tried to get an appliance dolly from. I had made a reservation at Norcross, but when I arrived there was no appliance dolly available. The lady at the shop recommended a nearby store on Rockbridge, and I made a reservation for there with Marge on the phone she was great to talk to, but would not promise the dolly would be there. When I arrived, Diego said they rarely ever have dollies there, and he contacted yet another location Which online said they had dollies but the lady he talked to said they never have dollies. Diego was very helpful in trying to find me something, but there were none available. I was very disappointed because I had now made two reservations and still did not have an appliance dolly. On my way back home to get a normal hand truck, I passed yet another store on Hewitt Road, and I got a truck with a ramp from them, but no Appliance dolly. My main purpose for even renting the truck was to get an appliance dolly to move the equipment that I needed to move. U-Haul has been great for most of my move this year, but this was the biggest mess I've had to deal with and wasted an entire day of my time.
Caran Wilbanks
Rating:
5.0
Great service
MIKE GATES
Rating:
4.0
The transmission was slipping and stalled several times. It was nearly impossible to go over 40 mph.
FELICIA CEBALLOS-BURNS
Rating:
5.0
very professional and pompt
ricca ward
Rating:
5.0
Very good service thanks
DUNG NGUYEN
Rating:
4.0
Customer did not leave a comment.
Charee Hampton
Rating:
5.0
Customer did not leave a comment.
Jeffrey Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRI HUYNH
Rating:
3.0
Give all info about before customer leaves the store
Al Robinson
Rating:
5.0
Customer did not leave a comment.
Senait Argaw
Rating:
2.0
The truck need air in the tires and the airbags needed servicing. Did drive as comfortable because of these issues
BRENDON GEORGE
Rating:
5.0
Customer service was excellent. Was very easy steps for rental of vehicle.
Jesse Dukes
Rating:
5.0
Customer did not leave a comment.
ELIAS KESSEP
Rating:
4.0
I would recommend to have a valet service for uhaul rentals, especially for frequent tiered Clients. Having the uhaul pulled to the front in a lane would make it easier for Clients to access the vehicle, versus having to walk in the parking lot to see which uhaul truck license plate and key corresponds to their rental agreement. I believe this could be a test run for 2024 to see if Customers appreciate this service. The restroom was immaculate and smells great. The employees were also friendly and respectful.
Kayecy Johnson
Rating:
5.0
Outstanding Customer Service,thank you
Rafael Rodriguez
Rating:
1.0
Truck had a bad transmission, luckily I only needed it for a couple hours for home depot pickup, and to drive few miles like 10 at most. Luckly it didn't breakdown on me!
MARCUS WEAVER
Rating:
5.0
My experience was quick, efficient and hassle-free.
quentell gipson
Rating:
4.0
Customer did not leave a comment.
Tuesday Mcclatchey
Rating:
4.0
Customer did not leave a comment.
thaddeus easley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron Braithwaite
Rating:
3.0
Made reservations prior to the necessities required to complete the project.
Equipment was unavailable . Especially, dollies. We had to purchase it.
Customer service could be more friendlier, kind, instead of the cold attitudes . Communications needs to be improved .
Thanks for asking !!!
Norman Bolston
Rating:
3.0
Fast and nice customer service
SANDRA DELVA
Rating:
5.0
Excellent
Stanley Little
Rating:
4.0
Customer did not leave a comment.
Anthony Yearwood
Rating:
4.0
We had a hiccup with the cost of the rental not reflecting the cost I was quoted. Since I had an email confirming the price, the gentleman worked with his mangers to get the issue resolved. Although it took some time, he was extremely helpful.
Ifetoya Hall
Rating:
5.0
Buena atención vehículos limpios y en buenas condiciones
RICARDO RAMOS
Rating:
1.0
Customer did not leave a comment.
chance cross
Rating:
5.0
Only thing is the confirmation of my reservation stated someone would call me the day before and I did not receive a phone so I wasn't sure what to do. I had questions but I called the morning of and the rep Michelle helped me out.
Monique Hancock
Rating:
5.0
Jaylen was outstanding! I came back to the same location twice within the month and both times he provided excellent service!
Felicia Watson
Rating:
3.0
Customer did not leave a comment.
Tuesday Mcclatchey
Rating:
1.0
Always inform customers of all information! Don’t assume they are reading signs on the wall and in the parking lot! You have to let the people know all procedures of the rental! This location is not good with this process and you will be charged extra and they will not care about the customer!
Portia Coleman Brown
Rating:
5.0
Awesome experience
Raynard Malcom
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tymel Dodd
Rating:
4.0
None
Jeff Beasley
Rating:
3.0
Don't leave the new employee by himself to go and do something else when you know the new employee is new and doesn't really know what's going on. That really drug down the experience. Not the new employee's fault but the fault of the person that decided that it was a good idea to walk away and leave the employee hanging like a dingleberry. Outside of that. The other employees stepped up and stepped in to save the day so I commend the team that did stick around to help out the new person when the original person that was supposed to be helping the new employee decided to walk away. The bathroom was exceptional. One of the best rest rooms I have ever been in. I actually told people about this rest room. It was wonderful. The truck smelled great too. Excellent.
Prestina Smith
Rating:
1.0
Train the clerk to have customer service. The clerk don't know if it's the first time or 100th time. If I ask a question, don't act as I'm a bother to you, if that's the case I'll take my business elsewhere.
LaSandria Stover
Rating:
5.0
Customer did not leave a comment.
Donald Williams
Rating:
2.0
Ordered a equipment dolly and was not available
The rep didn't even bother to say anything about it until asked.
Arrangements were made for movers and no dolly!!!!
The truck had 175000 miles on it and was horrible to drive
Overall everything was a bad experience
john kaalla
Rating:
1.0
Vehicle would not start and was told to find a new place after registration
PAIGE WALKER
Rating:
3.0
I was overcharged for my rental for gas and I let the heavy set guy there know that the amount of gas that he wrote on the paperwork wasn't true. He stated that just take a photo of it. Which I did but my phone couldn't upload but he knew this because we had just used his phone to upload my identification. So for this reason I won't go back to this location. I added more gas than was originally in the tank before I left the lot plus I returned it earlier than I was supposed to.
Pamela Freeman
Rating:
1.0
The customer service agent didn't know what he was doing till the colleagues advised him. Unprofessional and very disrespectful. Please train your stuff adequately. Thanks
Japhet Juma
Rating:
4.0
Very good experience.
Spencer Ecklund
Rating:
4.0
Customer did not leave a comment.
James Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis Rooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONTIEZ MCKINNON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
letty miles
|
Overall Experience
Rating:
3.0
Sara from the call center in Arizona was the one that waived my late fees and she is an EXCELLENT customer service representative.
Kenneth Person
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RONALD TOTTEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Montrez Wade
|
Overall Experience
Rating:
3.0
In person @ location - nothing available
On phone w/ uhaul - unit available
Disinterested attendant = poor service!
Doug A Waterman
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Dorley Jumah
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DENTON ELKINS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William Harden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy Anderson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bilal bothena
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharman Lawson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Turner
|
Online Move In
Rating:
2.0
What I ordered and reserved. I don't not receive. The lady act like so do you want it or not. What you think. I have a truck full of things. I'm handicap and how am I to get up stairs to get to the room. They told me when I reserved it that it was on the first floor. I won't be staying here long. Have to save to get another moving company and storage loc.
ALBELLAR POLLARD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Preshus Goshay
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arneshia Adams
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Paul Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Breanna Coy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Stephanie McPhail
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA HENDON
|
Overall Experience
Rating:
3.0
I received a call from someone that works there telling me I have a wrong lock I explained to her that I wasn’t told that when I bought the unit I stated that I’m out of town and will be back in thurs she states she is cutting the lock I told her she does not have permission she said she don’t need my permission and I stated again you don’t have my permission I will be there Thursday to switch it and she said no I’m cutting it. So unprofessional I can be reached at 6789640854
JASON DEWBERRY
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
IRENE FOWLKES
|
Overall Experience
Rating:
5.0
None
Elvis Murphy
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ashanta Douglas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwendolyn Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA HENDON
|
Online Move In
Rating:
2.0
When people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.
letty miles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendell Deboskie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juneann Bryant
|
Overall Experience
Rating:
5.0
Very friendly & accommodating staff.
Preshus Goshay
|
First Impressions
Rating:
5.0
Nice 👍
deandrea ash
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Ellis
|
First Impressions
Rating:
5.0
I was very satisfied with the process and the product.
Dexter Henfield
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Troy Holz
|
Overall Experience
Rating:
5.0
They were all very nice and helpful
Anita Mabry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrone Warrick
|
Overall Experience
Rating:
1.0
I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.
Meagan McMullen
|
Overall Experience
Rating:
1.0
The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.
Terance Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Malone
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MAE BROWN
|
Overall Experience
Rating:
2.0
I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.
Michael Bower
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Monica Dewar
|
First Impressions
Rating:
5.0
Christine was great to work with. She made our rental experience easy and friendly.
DEANNA RIVERS
|
Overall Experience
Rating:
5.0
Great customer service
RODRICK YORK
|
First Impressions
Rating:
1.0
Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.
Mark Wancket
|
First Impressions
Rating:
5.0
I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+
Cecilia Oliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KALITA JACKSON
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Neomi Bowie
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frances Suter Maiale
|
Overall Experience
Rating:
5.0
Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!
Abigale Pitts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrea Coddett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrone Warrick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGIO WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leslie wright
|
Overall Experience
Rating:
5.0
My overall experience was certainly a good one! Thank you for making my transition a pleasant one.
Cynthia King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorna Bovian
|
First Impressions
Rating:
4.0
Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.
Patina Aaron
|
Overall Experience
Rating:
1.0
We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.
Angel Dowling
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert Herrera
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ruby Sumler
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TANGELA ALLEN
|
First Impressions
Rating:
5.0
I’m a satisfied customer for over 12 years.
VINCENT PITT
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ariana Burgan
|
Online Move In
Rating:
1.0
We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.
LAURAJEAN REESE
|
Overall Experience
Rating:
3.0
My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.
Kristen Cole
|
Online Move In
Rating:
3.0
My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.
cathy drammeh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vivian Rivers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CECELIA BESTER
|
First Impressions
Rating:
5.0
I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much
THAIS DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Wright
|
Overall Experience
Rating:
2.0
Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!
tiffany steele
|
Overall Experience
Rating:
5.0
Victoria is awesome. Great service!
Melvin Jordan
|
Overall Experience
Rating:
1.0
I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund
Mikel Banks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thaddeus easley
|
First Impressions
Rating:
5.0
Fred was excellent in assisting me during my move in.
Anthony Alford
|
Online Move In
Rating:
2.0
I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.
Miyah Trotter
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kevin Starlings
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany steele
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Lashawn Ireland
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Overall Experience
Rating:
5.0
Excellent service!!
ROSALIND FRAZIER
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Overall Experience
Rating:
5.0
They where very helpful and patient with me and that it very easy ,so thanks so much for all your did
deandrea ash
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First Impressions
Rating:
5.0
The lady so Awesome
adamay adeniyi
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First Impressions
Rating:
5.0
Excellent service :)
Deju Green
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Overall Experience
Rating:
5.0
Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks
Joseph Osler
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Overall Experience
Rating:
3.0
I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.
ladonna wyer
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Overall Experience
Rating:
5.0
Great storage facility
latovia palacio
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Overall Experience
Rating:
1.0
Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made
Joshua Bell
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Overall Experience
Rating:
5.0
Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.
Troy Holz
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First Impressions
Rating:
5.0
Great people
Channa aguirre
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First Impressions
Rating:
3.0
There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.
Johnathan McCosh
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Overall Experience
Rating:
4.0
Overall the service was good.
WANDA REED
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Overall Experience
Rating:
3.0
The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.
Millie West
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Overall Experience
Rating:
1.0
The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.
Amanda Lyons
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Overall Experience
Rating:
1.0
I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.
Abdul Raheem Hasan
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Overall Experience
Rating:
5.0
Great location
Steven Perry
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Overall Experience
Rating:
2.0
You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.
Steven Perry
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First Impressions
Rating:
5.0
Awesome
REGINA Ward
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Overall Experience
Rating:
5.0
Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.
renee amos
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First Impressions
Rating:
5.0
Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!
Otisha McFarland
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Overall Experience
Rating:
1.0
Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim.
Whenever the manager or employees gave me their word there was no follow through.
Katherine Patino
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Overall Experience
Rating:
2.0
I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.
tabu longshore
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Overall Experience
Rating:
4.0
Very helpful and kind!
amber smith
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Overall Experience
Rating:
4.0
The facilities and the staff was excellent and the service was great as well.
I was satisfied with my experience and stay. THANK YOU.
THOMAS WOODFORD
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Overall Experience
Rating:
1.0
The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.
mike diehl
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Overall Experience
Rating:
4.0
This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.
Christina Coleman
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Reservation
Rating:
3.0
I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month