Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Philadelphia
Please allow customers to see the estimated cost for one-way rentals. That might help UHaul have more business. The associate acknowledged me.
The three ppl that was working outside was the best it was two guys in one female they were so nice to me that im going to treat them to lunch tomorrow or on Monday when I come back
Clean the trucks! Make sure all damages are identified. Have the correct size truck available. The women at this location are wonderful.
Give better (and more easy to find) information about the capacity of the gas tank for the van/truck and its gas mileage so I can more easily determine how much gas to put in the tank at the end of my move.
The staff was awesome. Very helpful, polite and professional. I would definitely recommend this facility.
Customer service rep was extremely helpful and friendly. Very good experience.
Nothing. The staff there was very informative and courteous!
Don't call the customer at 7:30 am to confirm the time for the truck to be dropped off the next day. It's rude to call that early in the morning, especially on a Saturday.
Everything went well except I returned vehicle with a certain amount of milage but was billed for 14 additional miles. When I went in next day to inform management it was corrected. Please check and verify your email receipts.
Very friendly and helpful
They gave us the keys and said it was out front. So we walked outside and their were over 20 trucks out there. So we walked back instead and asked if someone would guide us to the truck. I never rented from a u-hal and the workers didn't walked the customer to their truck.
"Leo" the Customer service rep needs a course on service etiquette
I originally chose this drop off location. Then realized I made a mistake. I called Uhaul and spoke with Angela Harlan, she assured me that the reservation was changed for a drop off at North 13th Street. I took the truck there and they said I needed to drop it off at South 12th Street. I had to then spend the time and money to drive to the other location. Once again, Uhaul, you owe me $10 for the Uber I had to call to get me back to my original location. I am not sure if this rental could have been more of a hassle, extra time consuming and more costly to me. Totally not fair.
Both the pickup and drop off locations were excellent. The WORST part of th experience was calling the uhaul service center to book the reservation. I called 4 times, received conflicting information each time and was very unsatified. Thank God for uhaul the actual locations were good.
Our truck back door would not close. As a result, we were unable to fully pack it and will have to make a second trip. The facility where we picked it up should have a mechanic to help with these things or check vehicle before giving it to us. We were happy to receive a 50$ reimbursement but would have preferred to move everything that day as planned.
The truck was in horrible condition. Couldn't open drivers door it was broken. Seat couldn't move up. Unsafe and disgusting
Absolutely nothing. This team is awesome!
From manager to truck prep nothing but classy & efficient.
Interesting conversations as well as you wait.Very friendly & informative TEAM!!
Thanx UHAUL'S Ultimate Team!!!
Excelente customer servicios and outstanding pick up
Ramps for cargo vans/10' trucks. Also, it would have been helpful if the representative had advised me the appliance dolly was too tall to stand up in the cargo van. That made loading needlessly difficult and mitigated the dolly's usefulness.
Everyone was very helpful and efficient. The van was in great shape.
I have had many experiences in a variety of levels with the 6th and Washington UHaul. Different size trucks and rental units have been plagued with problems. Insurance for both vans and spaces have provided no reimbursement for damages incurred due to a poor physical plant or vehicle matinence. The staff goes out of its way to help but it Unable to effect much due to the constraints of their inneffective corporate construct and materials. I will never use this facility again and will caution others. And since none of the insurance policies actually due anything I will be reporting this franchise to the Better Business Bureau and social media platforms.
Excellent!! one of the best uhauls Ive visited. would highly recommend
Pick-up was easy and quick, staff was friendly, and van was clean. Would recommend!
When I dropped off the truck the dropoff area was blocked by other trucks. I parked the truck in the main Uhaul parking lot. A women who was a Uhaul cashier told me I had to move the truck. I explained the dropoff area was full. She said she didn't care and it was policy that I couldn't leave the truck there. She basically fought me over it.
The woman who checked me out for the rental made me wait while she was on the radio getting Dunkin' Donuts orders from other employees. The man who checked the van when I returned it made me wait at least 5 minutes while he was on the phone with his girlfriend.
I'm completely satisfied with my rental.
The van that I rented today was filthy. The ashtray was overflowing with cigars, there was ash all over the center console, bread slices and crumbs all around the floor. The smell was stale smoke.
Very bad costumer service
Accurate directions to an unfamiliar location
Maybe recommend local gas stations to fill up at end of trip?
The woman who confirms the reservation at the desk is so nice.
Don't lie on gas mileage after I give it back
Extremely slow customer service, the computers barely work, took half an hour to load the contract. Very inefficient.
This is a joke right? Not only was your neanderthal group of degenerate frat boys unprofessional and disrespectful, but incompetent and useless. I don`t understand what U-Haul employes any of you for.
Everyone was nice but kinda slow.
This location was great. However, we were forced to go to this location when the location at which we made our initial reservation didn't have the truck we reserved when we got there because they erroneously told the previous customer that truck didn't need to be back until six hours after we were to pick it up. We had to drive 10 miles into the city, which cost us valuable time in our move across the state of Pennsylvania. We were MORE than upset at this great oversight and major inconvenience.
Just dropped off the truck outside. Easy key drop service.
I had requested a truck at a closer location but did not get it. Therefore, I had to pay for the additional mileage. I was also overcharged for the pads and dolly. The truck engine light was on and the gas level below the 1/2 mark when I received the truck. Also, the right rear view mirror did not work properly.
The system was down and it made me late and everyone having the same problem was extremely angry and irritated.
The service was not good at all y'all system was down for hours and I wouldn't use y'all again.
Place signs around the perimeter of the facility that tell us where the rental office is.
The woman that helped me was extremely accommodating and very nice. She went above and beyond to make sure everything was in place and that I had the best experience possible. Thanks again!
I rent from this location frequently. They provide very high quality customer service on a consistent basis.
I was told that the truck would be at a certain location at a certain time and when I got there they had my reservation for a different location at a much later time although was confirmed to me that the truck would absolutely be there. It took 45 minutes to even talk to the first associate and by that time after dealing with the debacle I had a parking ticket out front. Get it together U-Haul
We were a little unsatisfied with the fact that our pick up location was changed the afternoon before our move when we signed up 5 days before the move. Our location was changed again the morning of the move.
Everything. I never got an email stating that my Auto Transport was at a different location than the truck. I had to drive around for 3 hours trying to find one because of your awful employees.
Its tough to find the entrance and where to drop off after hours
need oil change
Staff were very friendly and efficient!
Asked if there was a deposit on the truck I was told no only the estimated amount. When I used my debit card double the amount was taken out of my account. Not cool.
The staff there was very helpful and rectified a few concerns I had immidiatly
We dropped off after hours.
The process was much easier than I had expected. The person @ drop was also very courteous and helpful. I would recommend the services.
I reserved the space for a dollar amount and they told me the prices were recently increased and there was nothing they could do.
Very helpful professionals
Homeless people who would sleep in their storage unit and charge their mobile devices from the ceiling. Also it was very hot inside. I chose your facility because I thought it was climate controlled.
The transaction was so smooth.
Washing the trucks once and a while wouldn't hurt.
The customer service was a wonderful experience at the 12th & Washington location. I commend your staff on their professionalism.
The guy I dropped the vehicle off to, at 4.45pm on Sunday was marvelous and super helpful. Highly recommend him.
Initially received prompt service. Subsequently tried to ask a question - waited in line for 20 minutes and gave up. Seems not enough staff it they are not properly trained to attend to waiting customers.
Offer more of the dodge cargo vans. Customer service rep did not want to rent me that specific van
We arrived with fifteen or twenty minutes left, and a representative told us if we hadn't made a reservation we should give up and go, basically.
We completed a reservation online (while waiting in line) and it worked out fine, bit it seemed like the rep had just been trying to turn us away.
The next rep I spoke to actually helped us get the vehicle, was very friendly, and quickly resolved an issue while setting us up. We were in and out, and it saved us hours of moving that night. Also the rep I spoke to later on the phone about my bill was very friendly. It seems like some reps are great but there was one who almost turned us away because it was the end of the day and she didn't want to spend five minutes saving us from a really long night.
Door to unit 1605 was broken before we moved in and despite often reminding U-haul, was never repaired during the 4 months we rented.
The person that helped me was rude and disrespectful. Her name is in the records for my order. She was the only female working inside. She was so rude that I will never use Uhaul again.
Not sure that checking in on line saved me any time. Still had to wait in line, provide drivers license, credit card,etc.
All 3 ladies at this location were amazing. I was in at 6pm on Sept 10. I believe one of the ladies name was Tonyaetta? All went above and beyond and made the experience a delight.
Great overall experience.
more staff during check in
Your corporate reservation people are total idiots and made the shop look bad, even though it had nothing to do with them.
Great Customer Service, but I wish the shortened hours on Sundays had been pointed out to me when I started my rental, it would have saved me time and money.
I had to call 5 times over 2 weeks to ensure that my unit was moved out of and closed off.
The address given on the contract does not take you to the location. Identify its whereabouts beforehand on google maps. Hard to get to, after hours drop off is difficult because there is little or no spots available to park a vehicle. Because after hours, no staff or personnel to help you.
I always find the staff as well as the owners courteous informative their offices are clean and I have used them for years and really always will continue
Clean facility, great staff when you needed help.
The woman that helped me at the desk did an awesome job explaining everything and she was very friendly!
Everything was great. The customer service person was very helpful and nice. I will use this again and recommend to others. Thank you.
My only concern with drop off location is that city driving in a large truck ,for someone not used to it ,may be challenging.
The woman who checked us in was extremely rude and unfriendly.
The express checkin feature of the website didn't work. That would save some time for the future.
I was left a voicemail that because the pickup location was further than 10 miles from my prefered location I would given extra miles but when I dropped it off I was charged a small free for going over miles. At the pick up location I was told not to worry about miles because it was a flat rate for the day. Communication was not very good.
I was supposed to pick up at 6th n Allegheny had no truck I reserved got e mail confirming. Been using u haul for many times. I believe you should reemburse me for mileage. Not a happy camper
Did not have moving items I had requested (dolly, furniture mover). These would have greatly increased the moving experience. Customer service was nice, but felt robotic.
We initially attempted dropping our vehicle at 312 N 13th St in Phila, as we were told we could drop our vehicle at any location in Philadelphia. The lone employee refused to take our Truck return, saying he had no room. When I pointed out there was room in the lot, he said he had other vehicles coming in. He said I was told the wrong information that I could return our vehicle to his location. I was forced to return our vehicle to a different location. This was inconvenient and discourteous. The location at 12th & Washington was very well run and quick when we returned our truck. Based on having to spend $145 to rent a truck for about five hours, I would not use U-Haul for this purpose again.
As far as i can see,not a thing,to me myself,your still second to non.
Another great and professional job. Thanks!
Pre-check process - Despite pre-checking, I stood in line for 35 minutes behind a number of people who had clearly just arrived, and who were slowly going though the truck/accessory selection process (the same process I had done on-line). I expected the pre-check process to be closer to an automotive pre-check experience at Avis; or at least a dedicated line for pre-check folks. No big deal, but if I had known I would be mixed in with the newbies, I would have arrived much earlier.
Existing damage to vehicle - The truck was badly damaged on the front passenger side, but no note of that was on my paperwork (despite the form having a vehicle silhouette for that purpose). That meant I had to go back into the facility to report this, and attempt to barge into the same line of people. I didn't notice the small, clear stickers on the dents that indicated that the damage was already known. Again, no big deal, but a time waster. As it happened, I drove away an hour after I anticipated. The people were pleasant and helpful, especially "Bent" who eyeballed the dents for me, but the process could have been smoother. FYI
Clean van - Thanks for the clean truck. I was transporting fine art (one large painting), so the clean rear bed was very much appreciated.
one problem was that the phone chargers were not working at all. that is not a good thing as people NEED to be able to charge their phones while driving. thanks
The person who helped me out was really great and he deserves a promotion, pay raise, or at the very least, a free lunch. I started at the 48th/chestnut office and they biffed my whole stressful move. My guy at the South office saved it. Thanks.
I made an online reservation for my truck rental the night before for a 10am pick up, and was not called to confirm by 7pm as promised. Then the next morning, the day I set the rental for, I revieved a phone call at 945am telling me my 10am pick up was postponed until 3pm. When I arrived at your location and asked why the big delay, I was told that just because you reserve a tuck and time on line doesn't mean you will actually get it.
I had also reserved a storage unit at your facility, for I believe the 5x5x9, which was the last one in the size apparently. I'm glad I asked to see the unit first because it had a large water main running up through the middle of it. This made it useless to store the furniture I had intended to put there, and I would have been hard pressed to fit a broom in the remaining space.
Safe to say I will be renting trucks from literally anywhere else from now on.
Easy, quick, and professional! Thank you!
A smooth, efficient rental. It definitely eased the stress of moving. Thank you.
todays visit was the best of my last three rentals. The last tow rentals the girl behind the counter was not good but today he was quick and personable.
Loved the service and the manager. They are very nice and funny too! :)
I was originally supposed to rent from the Uhaul on 13th and Vine (rather than this location) and was redirected here at the last minute. The interactions at the other Uhaul location were extremely frustrating for us and really complicated our move.
Everything was great! Staff was quick, helpful, the van we rented was in great condition. This is the second time we've used this location.
This location is a smooth, professional operation. Your U-Haul colleague, Eric, provided outstanding customer services. Great job.
I booked and requested this location for pick-up a month in advance. I did see that you note that the most convenient location will be "agreed upon" in the confirmation call the day before pickup.
However, there should be some benefit to booking in advance. The last three times I have used uhaul I have received a call from a different location, and then had to call your regional office to get the location switched to the one I had initially requested (which you are always able to do, thank you.). It would really expedite this process to assign a location and keep it that way, on a first-come, first-served basis.
A note about "Uhaul reserves the right to change the location if needed" would be fine, but leaving it up in the air is frustrating, and puts unnecessary pressure on your employees, who then field call after call demanding a location change.
Just a thought!
Customer service at this location has improved significantly only the last few years. When I rented a truck on Sunday, every employee was incredibly friendly and helpful. This made the stress of moving much more manageable!
Check oil light was on. Don't rent out equipment that hasn't been properly maintained. Also, the service upon returning my van was off-putting and curt.
Your late fee assessments are RIDICULOUS! 2 $15 late fees within a 30 day period
Largest most efficient UHaul site I've ever experienced! Huge inventory of vehicles.
Drop off was very efficient and easy
Note- my confirmation indicated your 13th and Wood street location was my scheduled pick up area. All employees were helping one customer and I was left to wait past my equipment time. Additionally when I was finally helped I was told that uhaul had switched my truck pickup location (12th street) and uhaul had not updated my confirmation / reservation, leaving me with a need to find alternate transportation to the new pickup location.
Wasn't sure if you guys had tie downs or not, but would be great to sell or rent.
No complaints, great service
the cargo van I used should probably be retired very soon... quite old & just workable.
Excellent customer service at this location. I had left my sunglasses in the truck, called them and then went to the site where a rep looked up the truck number and I was able to retrieve them. Very friendly staff!
Very quick and pleasant experience
I honestly never had a better experience with uhaul. It's been a while since I've needed one. From start to finish, everything was quick and easy.
Nothing. Everything went great imcluding a small change in my pick up time.
Hire me to deliver outstanding customer service!??
24 hour drop off was very much appreciated!
I would add another person to assist with the return/check in process. I had to wait about 15 minutes while the representative completed another return. Not an egregious amount of time to wait; however, I was in a rush to make another appointment.
Though I reserved my equipment 2 months in advance, I still showed up the morning of my reservation and was not provided all the equipment I rented. I requested 2 dollys and was told they didn't have any. Though my reservation was "guaranteed" for $50 if I was not provided the equipment I reserved, I heard nothing back from Uhaul upon emailing their customer service department 5 days ago. I will be renting elsewhere next time.
There were no regular dollies available.
Great service, every time!
I've rented twice from this site in the past two weeks. No complaints. Vehicle ready as promised. Staff friendly and professional. All went well.
Please be more accurate when informing customers of the location and availability of the reserved equipment. In its current state it is totally unsatisfactory.
The person who helped me was very friendly and quick once he got to me. Only problem was he was alone and had three returns, he had a lot to deal with by himself and that cause a few people to have to wait.
I've received the actual call for the confirmation of my reservation ONE day before the actual reserve date (even though I received the truck one week before that date). Moving is a tedious process and requires advance planning. You cannot get a confirmation only one day before the scheduled truck pick-up date. It would help if this process was made in advance. Otherwise, the service was impeccable and staff extremely helpful and polite. Overall, I am a very satisfied customer.
The van I rened drove great, air conditioning was ice cold. It did however have that musty, someone smoked in the truck smell to it.
Customer service was great! Just keep doing what you're doing
Our experience was excellent and the truck was spotless.
Please keep up the great work??
Clearer signs on where customers should park while checking in
Rear door mechanism was broken and would not open from the outside. The staff did not review the condition of the vehicle with me as is normally done at this location. Perhaps if this had been done we would have noticed prior to my leaving with the van. I was able to work around the problem but it was an inconvenience. I alerted staff to the issue upon return of the vehicle. Hopefully it will be resolved before another customer uses the vehicle.
UHAUL , I DIDN'T SEE ANY TRASH OR RECYCLE BINS , I HAD JUICE BOTTLES & WATER BOTTLES TO GET RID OF , I TOOK MY TRASH WITH ME ,THAT'S ALL.
Only issue was the cost. We were in a position to have the unit for some time. While I understand price increases, there should be a special pricing plan for long term .
i was told van was 8-10mpg...so i filled the car up for 200 mile travel accordingly.came back with over 1/4 tank more than needed because i got 20mpg. they said they won't do anything.
they got$15 worth of gas left in tank over and above needed. no apology. i told them never to tell anyone 8-10 if you're not going to compensate for your verbal errors.
SUPER easy, pulled in and checked out in less than 5 mins
Clean the windshield of the truck and have someone meet customers when they are done in office and head out to truck location. I was told to go across street and someone would get me my truck, and there was really no way to tell where you should wait or how to identify who would help you.
The hidden fees and extra taxes and all of that are not shown until you go to pay. That is poor customer service and very slimy, in my opinion.
Just dropped off but had to wait longer to do that than when I picked up - and there was no crowd. Not very friendly. I chose this for convenience of location but would consider going elsewhere of I need to services in this area again.
the attendance were very friendly and helpful with the detairs. i like it
My rental with uhaul was horrific. I am pretty sure the entire crew at the 12th street location genuinely hates uHaul customers, or at the very least has no regard for them.
My original reservation was canceled on me at 4am the day of my move, but I was called and told I could go to 12th Street and pick up a truck there instead, for the same cost as my original rental. The lady at 12th Street told me that "the other uHaul just lied to you to get you off the phone". Even the manager was totally uninterested in helping, and only finally caved when I became irate.
Returning the truck was just as much fun. Even though I asked to return it to the same location, I got a text later that said I was to return it on the other side of town. When I drove to the return spot the block was closed for a street fair- so I called. The rep told me no problem, it was updated and I could drop it back off at 12th Street -so I did. The next day I get a call from 12th Street; the lady tells me that I was not authorized to drop it off at that location, and that the fine is equal to double the original rental cost. I explained what happened, and she told me to take it up with corporate. Wow.
Needless to say my next move will be with anyone that is not uHaul.
Always was treated very good whenever I needed to ask a question. Friendly and polite.
I would rate the facility based on the staff. Everyone were friendly, and helpful. They did the best they could.
Keep up the good work and Thank you.
Staff went out of their way to be helpful. Fantastic moving experience.
Your staff was very helpful
Good customer service, thanks. Also check out was a breeze. I appreciate this being easy.
Staff was always pleasant.
The help we received from Tonyetta was amazing. She rectified a mistake that had been made from another location and helped out immensely.
Excellent staff, very helpful.
Great expirience! Honest, vibrant, friendly workers! Made a strenuous task become a fun expirience! Thanks!
My payments were never late and in return I expect the same courtesy . My lost time did not seem to matter , and one driver and one truck is unacceptable when you are in the Philadelphia.
Box a little smaller than expected
The girls were super nice. I wish I remembered their names, but I was there around 6pm on June 13th.
The staff was friendly, helpful and professional.
Shannon was very helpful and thorough.
Staff were very helpful and efficient.
I am not too sure how secure it is. I saw people roaming around the building who did not have storage units.
I never received an email/letter that I moved out of the unit which was concerning.
Staff was rude and it felt like I was bothering them
My only critique is that I rented a 5x6x10 unit and it had a 2x2x6 pillar running through it. There was no compensation in the price for the lost space.
Staff were very helpful and organized. 128077
My belongings were stored here for 7 years. I was very impressed that everything was just like the day I moved in. Minimum of dusk and no bugs or rodent. I would recommend storing your things here
Everything was great. Nice facility
Vacated unit 4/19,staff did not close out properly. 4/24 my credit card was charged for next month. Big hassle to resolve and obtain receipt that the charge was reversed.
Getting late fee notices on Rm:0431. firstname.lastname@example.org Apr 19 Ref id: 1074754 confirmed my acct on the UHaul system-she verified my acct was settled. Correct this.
Staff was extremely helpful and friendly!
There was a lot of construction dust on my items when I went to empty my storage unit. Having the top of each unit closed would be helpful.
Uhall gave me the royal treatment, the staff was very helpful, the service was exelent, what else can I say just osome,thanks for everything.
Customer service was always great
The staff went above and beyond in their help.
The elevator was down the day I was moving in to my unit on the 2nd floor. That was extremely inconvenient. Otherwise good experience.
the website will only let me reschedule delivery for 2 weeks out. the website implied those 2 weeks were for transit even though the box was already here in Philly.
The staff was extremely helpful and friendly. They made me feel so comfortable leaving my belongings behind and made the entire process easy. A++ customer service.
Seven o clock is a little early when there is only one small freight elevator. Staff was great!
This is the best UHaul facility for storage. Thank you.
No issues, other than parking on occasion everything was fine. Will use them in future as needed.
Almost comical how bad my experience was. All trucks and units returned but still having trouble. Can`t fit frustration in 200 characters. Will recommend competitors.
Very good customer service.
There was rat fecal matter over my possessions when I picked up my stuff. Additionally, there was a man sleeping in the hallway and it looked like he had settled in for a while.
Used this service twice this year and both have been lovely.
When I closed the locker I was unaware that I would be charged for a full month even though I had only used 5 days. After 12 years as a customer I find this unfair and believe I am due a credit!
These guys were great!!!! Highly recommended!!
There was a limited selection of available units. The unit size I wanted was not available. The price of the units is too high.
The staff is wonderful. I first rented a 5x10x9, moved in and realized it was too small, the staff had no issue allowing and helping me transfer into a bigger unit.
It was a great experience!
Would like security IN unit, not just on hallways.
Very helpful customer service. Betty on the phone, and Shanira and Tim at the check-in and walk thru.
good experience here. easy access, parking lot overcrowded at times with what appeared were not loaders and unloaders. but facility was great to use.
Picked up my 15 truck with no issues wait was less than 5 mins.I called U-Haul back and the staff was more than happy to help.Hours here are MUCH better than Public Storage!
Had a great experience here. Only glitch was the service elevator was a little wonky. Staff was friendly and accomodating!
I would have just liked to hear from the staff that my box had arrived. I should not had to have called
Clean, well lit and well organized. Thanks!
My issue was fully and satisfactorily addressed
I have a BIG issue with the posted pricing. The locker I got was $15/mo more than the exact same floor model. Bait switch!
I was very pleased with my experience of storing things in your facility for the three months that I had to store them there.
Staff very helpful and friendly
The issue was unresolved. I am waiting for a call from the facility manager tomorrow.
Courteous staff and easy access
I was only there a couple months, but all in all great service, very friendly helpful staff!
Facility is clean, accessible, well-lit. All staff are very helpful and friendly. Thank you.
I had a very smooth experience, and the staff was very helpful.
Much better than expected...especially for Philly.
Units were not labeled on the 5th floor. Lighting is poor in units. Corridor units seem difficult to store furniture in.
ALL THE STAFF THAT I CAME IN CONTACT WITH WERE VERY HELPFUL
Extremely incompetent and rude management and team. Elevator did not work 2 of the 3 times I was there.
Really good experience. Only problem was when I checked in they didn`t have my unit ready. Other than that, great service.
Absolutely disgusting, rat and mouse droppings everywhere, items gnawed on
good service Unit 380 should have never been assigned.. The large pole in it was very annoying.
I cannot emphasize enough about the courteous, friendly, and helpful staff at the South Philadelphia Uhaul Moving and Storage facility. Highly recommended!
I didn`t have contact with storage facility used moving help but everything in my Ubox was undamaged
Every interaction with the U-Haul facility was helpful. When I made arrangements to have the contents of the U-Box picked up by my mover, the staff of U-Haul was very accommodating and helpful.
Very good customer service. ....storage unit and vehicle was clean and sufficient
I faced constant problems with this move. It was a really awful experience full of delays, miscommunications, and other problems.
Mouse droppings in my stuff, and an extra month of storage bc the days I could actually move the goddamned elevators weren`t working. What a frustrating experience moving in and out of this place.
Andrew at the South Philadelphia location was absolutely amazing. He went above and beyond and made me feel like I could truly call Philadelphia home.
The only issue I had was my rate changing by what I thought were large amounts.
Uhaul Corporate office messed up and scheduled my boxes elsewhere. After 4 hours on the phone, this location took over my contract and made life easy!
Staff is great. Spaces are cramped
very efficient and friendly staff.
I appreciated the professionalism displayed by the staff.
Great experience overall!
It took a long time for my friend and me to be attended to, and though staff was initially somewhat helpful, he was incredibly inefficient and was not able to help us with a major problem.
I was so happy with the Moving Help guys. They managed to fit all of our things neatly into ONE U-Box, rendering the 2nd U-Box we ordered unnecessary. This saved me literally hundreds of dollars.
This Uhaul site was great. Everyone was professional and courteous. The wait time was not long..
I still haven`t received my contract via e-mail, but my moving help picked up and delivered my boxes for me.
Beware!! UHaul waits until last minute to allocate UBoxes. Reserved months prior, then was told 3 days prior to move: oops, no more UBoxes in Philly, go pay MovingHelp to pick up 55 miles away!!
First three questions I`d like other than yes or no. Facility was not air conditioned and it was a hot day. No ramp to loading platform. Inside could use a coat of paint, kind of dingy.
Staff needs customer service training!!!! One in particular, an older white gentleman was extremely disrespectful not only to me but to my roommate and to his own fellow co-workers
Very friendly and helpful.
We were helped by Daniel who was fabulous. He was efficient, friendly and so helpful which made a painful moving process actually easy. Thanks, dan!
Horrible. 24 access for facility is only through one small door. Cannot move things in that way or out. Insane.
Leo was EXTREMELY helpful. He explained the process, showed me 2 units and was very courteous. At this time, I would definitely reccommend your facility.
It would be nice to have lights in the actual storage space.
I would use this facility again if the need arise.
I would use this facility again if the need arise.
The setup process was easy and the staff was helpful and friendly. Granted I can`t yet rate the experience of accessing the facility on my own.
Everyone was very helpful and patient!
Staff were very friendly and helpful.
Everyone was SO helpful and polite! The only thing I did not like that we were signing a contract on a pinpad w/o having the opportunity to read it. That was a little sneaky in my opinion
Prompt and friendly service
I would definitely recommend any and everybody to come there
The young woman I spoke with had an attitude problem and she also had food and drinks at her desk which looked unprofessional and the sliding doors didn`t work at all
Carlos Jimenez was excellent.
I found it very secure and clean and would reccomend it to a freind
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Conflicting info provided about some policies. There is no indication the manager will improve on the recommendations of customers. Is UHaul here to do business but NOT build customer relationships?
Only issue was use of website
Staff and facilty was good.
Everything went very smoothly from start to finish. I would certainly use this facility again.
Thank you for the outstanding services
I had an issue with mice damaging my personal things. Some of the staff members were not being professional as far as giving me attitude and not considering my things being damaged
my reserved unit was given away the day I was moving stuff in. Fortunately, the staff remedied it, but I was disappointed that it even happened. Please fix your reservation system.
Carlos is the best! I had a very usual situation occur and Carlos held my hand through the entire process. His customer service skills are top notch and Uhaul should be honered to have him !
very neat, clean and easy to deal with :
I would like extended hours. Also, while I generally felt safe there I am pretty sure homeless people lived inside. The facility was clean but the freight elevators rarely worked.
Very expensive, but it`s the city so I suppose that is typical
It was by far the nicest experience thank you.
All was great, save for the ceiling paint chips landing on our possessions.
Very good experience. Worked perfectly. Good staff.
Excellent and helpful staff
Great service. Staff were efficient and knew what they were doing. Answered all questions to my satisfaction. For cherry on top, a more personable interaction would be a nice addition!
Was in this facility over 10 yrs. No real complaints. I did find mice droppings and evidence of gnawing on some of my boxes while moving out.
Thank you for all of the up grades in your facility and customer service. Have been a customer for 11 yrs, really noticed the changes.. good work. Thanks
Everything about the experience was excellent selection process, facility, entry system, and especially staff. AAA+
Unused days should be prorated back to the customer. UHaul should buy back new boxes w/o the receipt perhaps at a lower buy back rate
Leo did an excellent job of showing optional spaces and terms of rental. He handled paperwork quickly and very efficiently.
-never answered the call.
-a huge billing mistake. Didn`t make correction for an while, No apology
- rejected my access to U-box. They made a rule to notify them 24 hrs before access.
The floors were very slippery at the time I went to pick up my things from storage, but otherwise the experience was great -- the staff at this location is friendly and helpful.
It`s a well designed storage unit, the staff was always very friendly and helpful. A very good experience.
The people I worked with were very helpful in getting everything set up, however I was never emailed a receipt for the purchase.
The staff were polite and to the point and space was good accept for a 2ft x 2ft pillar in the cubicle which is a problem when storing things.
Javier was extremely helpful when I arrived and helped me figure good solutions to my moving and storage needs--he was professional and kind.
I would say my only frustration is that I called and spent time on the phone verifying my order 24 hours ahead of time and then had to go through the exact same info the next morning.
The place was clean and convenient and everyone I had contact with were nice and helpful
Storage rates are the highest I ever paid. Units are smaller but higher in price. I used U Haul storage in 4 other states.
Friendly, fast, and reasonably priced.
I had to leave my things in storage for 5 days more than the month. I was charged another full month`s rent. No one was capable of answering my request to pro rate the entire month`s rent.
Extremely friendly and efficient!
Very good service from Ms. Dilisio I believe that was her name. My only complaint is that the elevator does not service all floors including mine: that is a serious inconvenience.
The only complaint that I have is...too expensive for a 5x5x5. The prices were going up to much!
Wonderful staff in this facility.Very helpful.
Great customer service. Helpful and great to work with. Hoping to do more business here!
When I went to close my unit I found mice feces and mice and rat bite holes in mattress, box spring, an end table and a headboard. I`ve been paying for the unit for almost 8 years
The movers were great timely, friendly, accommodating, careful, and resourceful.
If I need to I will definitely use this U-Haul facility again!
my feedback is completely based on my experience with the manager who never answered my calls when I had questions about my bill.
Every employee was knowledgeable and helpful making the experience extremely efficient
Way too expensive.Always had a difficult time finding a parking space.The units didn`t have enough lighting.I`ve since found a much cheaper,well lit plenty of parking.
Need more staff on Sundays
Tysons Corner friendly accommodating. Philadelphia staff nice
parking men rude... said contract could change. I put 1/2 gas in take.
please do customer service training
Great experience, extremely helpful staff, felt very safe even when moving at odd hours. I would highly recommend and will most likely use again.
Very good and reasonably priced place to have storage. Nice people and no hassles.
Carlos made my reservation and also set up my rental on my move-in day. He provided excellent customer service both times. The truck was in great condition.
Staff was extremely helpful!
Very responsive and understanding staff.
Good system - easy to use!
It was incredibly stressful to check-in the morning of my move and learn that the space I had reserved was no longer available due to someone`s lack of oversight.
Even though it was very close to closing, everyone was helpful, friendly, accommodating, and took the time to explain everything and help me choose the best unit for my needs. Would highly recommend.
I had an excellent service and great help from one employee in particular,young man,husky, he was there during hrs, but I`m ashamed I did not take down name.
Tiffany, who helped me, was really nice and helpful. I wish we had access until a bit later at night without having to pay extra so that I could come in after work and access my stuff - say 9 pm?
I only say no regarding the access hours because 5p was a bit early to close on Sunday, though understandable :
You online bill payment needs revision. I should not have to wait until the due date in order to process payment. It is not convienient when you travel and cannot pay on that exact date. Fix it!
Staff was VERY helpful! Help was immediately available. God bless them!
Thank You for everything! I was very impressed by the monthly prices and the prices for the materials needed! Convenient location, awesome experience. I definitely recommend U-haul to others.
Dan Dibuo went above and beyond! Nicest guy ever.
Poor handling of the recent snow storm and snow removal.
What a joke, I just had to delete a lot of my comments due to your 200 character limit. Not good!!
Exceeded my low expectations.
My box is AA3453D. I will never use ubox again and will never recommend your service to anyone. I also have not received promised phone calls to follow up my initial problems with my ubox last month.
Very friendly and helpful staff.
For an inner city facility, the facility provides considerable ease for the customer. Staffing had a pleasant sense of urgency and were polite.
I was granted an extra day to move out by the manager Xavier since 2 days before the elevator was out of service. Thank smoothly. Thank You for the good service
Staff was always helpful. Would have been nice to be open a little later during weeknights, but otherwise this was a great experience.
Everything went so smoothly! A pleasure for sure!
We were very happy with our U haul storage experience.
The staff could have been a little bit more friendly and helpful. I was not expecting a split level storage unit and I reserved a floor-level. All that was left was split-level.
Great team of workers. Helpful and courteous.
The staff was great. The only problem was the facility elevator. It was too small and it closed after 30 seconds. It does not sense obstruction as it closed on me numerous times.