Customer Reviews for U-Haul Moving & Storage on The Hill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage on The Hill
The location received an above average rather than an excellent because of the Kingshighway detour. Not the location's fault.
Very quick, knowledgeable service. Great experience.
Customer service here is always great!
Our rental truck would not take gasoline correctly. We tried for over 30 minutes to refill the tank and tried multiple gas pumps and had a gas station attendant come out and confirm that there wasn't an issue on their end.
We got there to turn in the truck after a long, stressful, hot day of moving and the computer system was encountering issues. The agent could not pull up the information required to check in the truck and we eventually had to just leave without any proof that we had returned the rental. (Another half hour wasted.) I was told I'd get an email with my receipt but didn't get it until I called and spent over 20 minutes on the phone Monday morning.
So yes, the folks staffing your stores are just fine but your system has some pretty big issues.
It was very difficult getting the truck in and out of the parking spaces allowed to us. They were regular car size parking spots for these huge trucks and vans. People were very nice. Truck I received was not full of gas but slightly below it.
Make sure that there is a time option is showing for pick and return on the Internet page so the customer will know what to expect when they pick the truck up. So they don't have to get a smaller truck to fit the time they need. Because the truck we rented out at a different time were the customer don't have to keep spending extra money on to trucks.
Very good service. Convenient facilities
The truck was the worst thing I have ever driven. The alignment is so off the wheel sits at a constant 25 degree to the left and the mirrors had to be re-adjusted at every stop because they kept getting vibrated down. The detour at Kingshighway makes it super convenient for U-haul to rack up extra mileage on each rental.
Order was changed from July 2nd 8AM pickup to July 1st 7:30PM pick up with out my knowledge. Even after I called to confirm the reservation on June 27th. The location could not provide me with needed truck. The location accused me of the mistake.
I will not be going with U-HAUL again for me moving needs. Complete disrespect for the customer.
Staff was very polite, answered all my questions with no hesitation. I was running behind to pick up my vehicle because I was waiting on help to move. I called them and told them I was running behind and they were so professional and helpful, even moved my pickup time back for me!! Overall, a truly painless experience!!
The desk agent was really friendly and gracious.
Very friendly and thorough staff. Vehicle was very clean and easy to use. Might be good to remind customers to make nice wide turns to avoid the curbs! Most people aren't used to driving big trucks like that.
The People Care About Their Customers!!!
The Staff at the Kingshighway location is Great. You get a real sense that the people in the office really care about you. This family operated business makes you look at what real family is and how to work together to run a successful business. I've used this U-HAUL on more than one occasion and I've been more than satisfied with the customer service and the staff's knowledge of the business.
Rev. Vickie Caldwell
Unable to use standard discus locks, gate stays open a long time allowing a line of cars through - not very secure.
your 20 foot truck only has a 14.6 foot floor length!! what the hell?!!!!!!? I rented a 20 foot moving truck only to discover it is massively shorter than you advertise.. the staff was awesome, however, the product as advertised is cheating the customer. I feel cheated. enterprise from now on. when the say 24 feet- they mean it.
a customer you have lost
quick, convenient, helpful
It seems like the branch owner actually works at the front. They know exactly what they are doing. Very efficient and welcoming. I will come back here again.
It was not too busy so no long line to wait. They were fast and accommodating. Very much pleased!
great staff. very helpful. truck was clean and worked great.
This experience was, by far, the most pleasant and impressive u-haul experience I've had to date. The owner, who coordinated my rental, was courteous, kind and incredibly professional. I rented a 9' Van and I have never encountered a cleaner or well-maintained u-haul vehicle anywhere.
I will definitely recommend this location and cannot praise them enough.
Great people and customer service!
Overall good experience. The lady at the desk was nice and very friendly. Only thing I would change was when I dropped the truck off at 8pm and put the keys in the drop box I didn't know what to do about the appliance dolly in the back of the truck. There is a lock on the back but I didn't know if the uhaul key opened it or not and I seen it after I already dropped the keys in the box.
Staff member was very friendly and informative, explained everything clearly. Will definitely use this location for my next move!
Everyone was very helpful throughout the whole process which included obtaining pods and shipping the contents to another state.
I wouldn't recommend this place. The desk lady was, and this is for a lack of better words, an old saggy cu nt.
the owner was present this morning and she was very efficient, friendly and got everyone out quickly. I'll use this one again, much better than the other location down the street.
The staff was very helpful and did a great job making a difficult situation much easier.
Kathy Engle was so friendly and helpful in finding the right storage unit. U have a great employee there.
Staff demonstrated excellent customer service at all times, definitely made my tasks run smoothly as possible.
Access to facility is difficult due to construction in the area. Units are clean. Owner is difficult to understand and a little brash.
Larry and Cathy Engle are the best.
They handle things with the utmost courtesy and professionalism
Except for the time our storage unit was broken into [thieves cut some fencing and broke into our unit]and over $500 worth of mechanics tools were taken, it was a very good experience.
Overall the facility and staff was a cut above other storage areas.
I would recommend this location to others.
I rented a moving truck from them in the past. My experience with them has been exceptional. I would highly recommend them.
Excellent service from Robin. Great experience.
please end our auto drafts. I no longer need your services. The gentleman stated that he will make the note and that the property will need t be out by Dec 17 at the latest. Suzan214-901-4629
The office staff was very helpful and I was pleased with my unit.
Fantastic service with a smile. Very very satisfied with UHaul!
Helpful, knowledgeable, straightforward staff. Very helpful, will definitely recommend!
the staff was very helpful.
the building was kept clean
it was pleasant i had limited time to move
Cathy and the staff were very helpful. The unit is convenient and I finally after 2+ years I have a secure and dry place for my personal items. Thank you! Linda Broughton 314 660-1823
Very good service run by very very fine and helpful people.
Excellent in every regard.
When i moved all of my things out apparently one of the units close by must have had food or something edible because i saw mice.
When i moved all of my things out apparently one of the units close by must have had food or something edible because i saw mice.
I could have never asked for a more pleasant experience with a storage facility. Not only was the staff more than friendly, they almost seemed as if they were family.
Wonderful staff and perfectly maintained facility was top-notch. S. Kingshighway is now my location of choice - even if I move crosstown. Thank you again for exhibiting service excellence. - Tom V.
I would definitely use them again and not hesitate to recommend them. Very nice people
Everyone I dealt with was extremely nice and easy to deal with. Great experience.
The staff is great at this location! Very friendly and helpful. We rented there for 3-4 years. My only complaint would be the increases in rent over the years - seemed like a lot.
The in-store service was excellent however prior to that I spoke with the call center and I was given a quote once I got to the store it was an higher price.
very nice people and easy to use.
Use of unit was fine, removed items 1/21 and am still being billed for the unit. Not happy about that, was told computer glitch or paperwork slipped through the cracks.
Although there was some climate control, the temperature varied significantly with the weather. Into the 80s on hot days and down to as low as 40 on cold days.
Staff was very friendly and accomodating. Dealing with my stoarge locker was the easiest part of my move.
Worked out perfectly! Thanks for everything!
Good, safe facility I wouldn`t hesitate to use again.
While not happy w/ dust, dirt, smell, mice droppings a dead mouse that was inside after 6 ? years... For a storage unit facillity, I really liked how it was run.
Very professional staff. Absolutely would recommend to anyone needing self storage facility.
Wonderful people to do business with. I used my been for over 3 years and never had any problems and the staff was always helpful.
Helpful courteous staff, great access to facility
Facility was excellent but the people who run it made me feel good about having my things there. A very good experience overall.
Second year with storing my daughter`s college things and Cathy is terrific. Will be back for a third go around.
Great service. Cathy was very helpful.
Expensive but nice. Temperature controlled storage is great.
Management was very nice, helpful and patient as I was a novice at storage/moving.
Very friendly and helpful! We would use it again in the future.
I could`nt have asked for more polite, friendly, courteous service. I will highly recommend them. I have used UHaul many times over the years and this was the BEST.
I appreciated that the spaces were very clean.
UHaul satisfied our needs efficiently, helpfully, and pleasantly.
The owners are Super nice and took great care to make sure all my needs were met! I was very impressed with the professionalism and friendliness of this facility!
I made my storage selection based on information presented on U-Haul.com. I discovered reality and the online advice differed.
It was a smooth transition when we checked in...
The young lady at the office did a great job of nowing how much space would be needed to pack our belongings in the storage unit.
sometimes the wait to get waited on is much too long.
This facility meet my expectations. It was clean and secure at all times. I was able to access the facility whenever I wanted with no problems. I would have no problems recommending it to any one.
My experience was very good. Manager/Cathy was professional and helpful.
great service! the ladies at the front desk were exceptionally helpful
Nice facility. Carts to help move into inside units. nice locking gates.
Everyone working at the U-Haul faciltiy was extremely helpful and always very nice. Facility was very clean and easily accessible.
all the services from the people were excellent
Julia and her grandfather forgot his namewere very accomodating. I would recommend them to everyone!
Have dealt with the Catherine and her associates for several years and has always been very helpful and freindly and always willing to assist
These ladies were amazing :. Would definitely use them again and would recommend them to a friend.
You have a very nice facility and I would recommend it to anyone who ask.
The staff was extremely friendly. The space provide was very clean. I would highly recommend.
Excellent facility and staff.
Will return in the spring to store my daughter`s college items when she returns home for the summer.
Everyone was very nice and helpful. I would highly recommend facility.
While I generally wish to discourage incurring storage rental expense it is sometimes a necessity. This U-Haul staff and facility exceeded expectations. A pleasure dealing with them.
The staff was excellent and the location was super.
Great staff and great service!
Very professional and friendly.
The staff was very kind and extremely considerate when assisting with reservation, pick-up and checkout. Intend on being a repeated customer.
It is easy to understand why there are so many U-Haul vehicles on the road. U-Haul has made Moving and Storage very easy. The business is friendly, professional and efficient.
My first encounter with U-Haul Storage facilities. I was very impressed with the people and the business.
I always have an excellent wion., hen I use th... is particular locatio. The staff is always friendly and very informative.
The husband and wife team were so helpful and friendly. I was pleasantly surprised. It will be like storing my stuff with family. I feel comfortable and secure about going to the facility.
Owner and staff were great!
Service was spectacular. Entrance and exit to/from the facility was a little crowded when multiple people were coming/going.
The people are super nice here.
It took about an hour and fifteen. One of attendants at the desk actually showed annoyance to me be when I went in and checked the status. I`ll just go Budget for now on.
Quick, efficient and very helpful.
Friendly and knowledgeable staff - would definitely recommend
Need a trailer for the day and staff was friendly and quick! Thanks
Excellent service. Very clean and apparently well run.
I was very satisfied with level of service and condition of the unit.
The staff was very friendly and helpful. I would use this facility again. The facility is very safe.
The moving help, Robert and Chris were EXCELLENT. The administration end was not. No one told me to have a lock!
this facility is the poster-child for what I had come to expect and appreciate from uhaul over the 30 years that I`ve been storing stuff. PERFECTO!! THANK YOU!!
This is the 3rd storage unit I`ve had here - great service and a great facility!
The staff was very helpful.
The owners are very kind and I am glad I chose this location to store my items.
false advertising on pricing very rude people
Very nice and caring staff
I was provided with everything I needed for moving storage.
Will highly recommend this place.. Love working with the people who run this place.
Good customer service! Will recommend to friends
kathy is one of the most professional and courtious person i have ever had the pleasure of working with, she is an asset to the U-Haul corporation in my oppinion. Thank you for hiring her.
The people running the place or the owners were very helpful and pleasant. Any future need for a storage unit I will be going there!!
It was convenient and the staff were very helpful and accommodating.
Cathy was very helpful and friendly.
My experience was very good. Will use you again in the future. Thanks for the services you provide.
The staff at U-haul was a pleasure to work with. Great group of people.
Very friendly staff. Easily ended contract without any difficulties when I no longer needed the unit.
I am very pleased with all areas of service at this facility. Thank you Cathy, Larry, and staff!
My experience was professional, friendly, and quickly processed. I would recommend this facility to anyone needing storage.
I appreciate everything the staff did. They were very helpful.
Employees were very nice and knowledgeable...I waited a while because they were dealing with a time consuming customer over the phone. But they got me situated.
The man there was helpful. But the older lady did have an attitude on her. I asked her about my issues that I had on the way up here and she got into full diva mode. Not very friendly.
Thank you for your services. :
I had my property in climate controlled storage for a year. Everything came out as it went in, clean and bug free. Have recommended this facility to friends. Would definitely use them again.
Cathy was very pleasant, and informative about the unit, and the rates of the units. U-haual has been my 1st choice when it comes to moving for the pas 10 years for storage or truck rental
Always friendly, informative and accommodating. Thank you!
It was great! No hassles!
I researched four facilities and this is easily the best in every way. Safe, clean, customer oriented, and a great staff.
I`ve used this facility before the folks are always very nice. Would be good to have 24-hour access without additional charge, but hours are convenient.
The staff are very helpfull , friendly, and I would recommend anyboby needing a rental truck or storage to go there. I would even go out of my way to use these people.
I am a repeat customer due to the great quality of service.
The people at this site are great. they really care and it shows in everything.
Excellent service, very convenient. An overall great experience, thanks for making my storage usage a pleasant one!
It met my needs. Staff were very helpful and friendly. My only concern is that after checking out of the unit after I was done using it I still received automated emails charging me for its use.
The staff at this storage facility were extremely polite and helpful. They are a real asset to U-Haul.
Service was excellent , the staff was super the area was differently safe
very helpful personnel, a pleasant experience
Staff was extremely nice and the facilities were safe and secure
very friendly reception, helpful in finding appropriate storage unit. clean facility. Clean bathroom.
Cathy was great! Best managed U-Haul facility ever!
Cathy Engle is very, very helpful, as is all of her staff, even in the rain! They showed me many options. I have been her customer for many years, and hope to remain so.
We no longer want to be ripped off.
Excellent experience will recommend to others
Your website sucks. It was dysfunctional every time I tried to use it.
Thank you. Very nice to work with and extremely helpful when renting some space. Courteous and accomodating are few words that describe Cathy and Mike.
The attendant was very courteous and knowledgeable. The facility was also very well kept and clean.
Called in to request 24 hr access and was told it would be done, but the representative didn`t tell me I needed to come in and make the payment before access would be activated!
It was incredibly expensive. The sole reason I left was due to the fact that rates were raised. This was not really a convenience or a necessity.
Very excellent people who run the facility. If in need I would use this facility again.
I had a great experience! The staff was very friendly and helpful!
Accessability was great and staff very helpful.
Thanks for the great service!
If we do have more rental needs we will be back.
Price higher than nearby facilities, worth it. 53` truck able to pull in=moving out easy. High ceilings=stack boxes high. Highly recommend this facility compared to others in the immediate area.
The place is always clean the staff are very helpful
They were very nice and the Manager was helpful and friendly.
When I returned to store items laster that night, entry was not allowed. I paid an extra $10 to have 24-hour access. I could not get pass the keypad after hours.
Incredibly well run and clean. We will use these facilities again.
I think it might better serve your customers to be have access an hour or two later in the evening - if not 24 hour access.
The staff were all extremely helpful and courteous.
Everyone at the facility was knowledgeable, helpful friendly. The total cost was $10 less than estimated. Very close.
The whole staff was so helpful. I am grateful for all of the help I received.
They have ground storage, which was extremely hard to find. Other facilities had the storage upstairs and some didn`t even have elevators!
The owners were extremely nice and helpful the only thing is that Public Storage offered me one month free but I like the people that helped me that is a plus
This time, we worked with Michelle and Larry helped us out, too. This place is great! So glad we moved our storage unit to a more reasonably priced and closer location with friendly, efficient people!
The staff was very friendly and customer service focused.
Outstanding experience. Will move again in 5 months and will use U haul again. Thank you.
I spent a lot of money 0n the move but it all worked out ok.
Agent was very pleasant to deal with, offered everything to assist in sellection. Facility very easy to get around and use.
Service was professional and friendly. Definitely 1st on my list to call again.
Your customer service was 100% satisfactory. I appreciate GREAT customer service. Timeliness was also 100% satisfactory.
Kathy and Larry are the people who make this facility so great.
Above avergage customer service from Cathy and her staff. Almost unbearably courteous.
The staff is wonderful very accomidating and professional. great experience!!!
Waited OVER 30 minutes to get a key and I was the only customer. Worker unfamiliar with how to set up a customer with a unit.
The staff was very friendly and showed me several storage units so I could decide which size I preferred.
I moved across country after driving that distance they are the last people you see at the end of the trek were fantastic! Cathy her staff are very friendly helpful- facility is extremely clean.
Awesome customer service!!!!!!!!
The staff was always friendly and very helpful. Great experience!!!
My overall experience was welcoming warm and friendly. I would definitely consider UHAUL Storage again if needed. I was impressed with the staff aim to make sure I was satisfied.
Had two units. The folks there could not have been nicer to us.
Excellent Service....beyong professional! Love you guys-
Excellent customer service, wonderful caring staff, clean and safe facility. I would definitely recommend. The customer service is really outstanding.
I would highly recommend this UHaul location to anyone. Staff is excellent and very helpful. They have provided great service to me. I also felt it was a very safe place, well lighted and clean. dsm
Very good storage. The staff are the BEST and made the experience better.
Not happy with getting billed 8/23/2010 after a month later the key was returned in 7/20/2010. Please close the account out promptly, and cancel the charges for August.
All employees were courteous and helpful.
I rented a storage space for the Summer, and a truck to move both in and out of the facility. My experience was excellent. A professional, clean facility, with a family-run feel to it.
Very friendly and helpful staff. I feel like it Is well managed, and a very clean and we`ll kept facility. Would recommend.
Excellent service, facilities and owners.
Thank you. My experience was wonderful and the pricing was excellent. I would definitely recommend to anyone
I wish you guys prices were a little more cheaper. Other than that you guys are terrific, you and your husband make a beautiful couple. May God bless the both of you always! KerryLorenaDupree!
Very customer service oriented. helpful, friendly, always available to help. would recommend to all.
HELLO CATHY,I JUST WANT TO SAY THANK YOU FOR RENTING THAT UNIT TO US.IF MY FRIENDS ASK ME ABOUT A STORAGE FACILITY I WILL SEND THEM YOUR WAY
ROBERT AND JEANETTE GIAMMANCO
The service was great and I was able to get a storage unit immediately.
What great customer service. They were very solicitous.
You are fortunate to have such dedicated managers.
Customer relations were excellent. Could not have been more helpful. Very convenient facility. This is the second time I have rented long-term storage.
BIG Thanks to Ms. Kathy! You made my horrible and stressful experience seem minor with such excellent customer service. You are appreciated Ms. Kathy.
A very easy and good experience
Wonderful facility. Perfect climate control for all furniture. Staff helps you in any way you need to make the move into storage easier. Very clean. Easy access and very secure. Highly recommended!
Staff was extraordarily friendly and helpful. The staff went out of his way to make things convenient for me and the movers that were with my while the clock was running.
Service was great and I`m satisfied with storing my belongings at this facility.
I have rented from this facility for years and recently opened a new account. The facility and staff are EXCELLENT.
Very flexible and cooperative staff. Willing to work with me when I had an issue.
Cathy and Larry were both very professional and helpful with my search for a rental unit and the processing of the paperwork.
The staff was very helpful. All my questions were answered and service was excellent.
I give UHAUL my highest rating.
It seems like it is perfect for what I will be needing - thanks
We did experience a problem but Cathy Engle worked with us happy with the results - Especially since we are a lst time customer. They have customers best interest at heart
We have used them for years, the management and staff could not be better
Outstanding customer service!
I feel completely comfortable leaving my things at this facility.
I have always received very good service at this location. Customer service there is great.
I was impressed with how clean our storage room was. They leave carts for you to use free of charge as long as you return them.
Wonderful customer service.
Very kind owners. Would definitely recommend
I really appreciate Cathy Engle`s help. She was very professional and worked with me to get a good rate on my rental truck and my storage unit.
The facility was very secure, however, I could see having a security guard around the back of the facility, especially during early morning and late evening hours.
My visit was very easy and enjoyable, and made the stress of moving much less.
The only minor complaint I have is that my 5x5x6 storage unit is on the top row, and it`s tricky getting things up those steeps metal stairs...
Management is great at this location. their employee Brandon went above and beyond... thank you!
I highly recommend this storage. The staff was very friendly and helpful.
great help from associate at store, poor help from associate who answered the phone to obtain info
Cathy Engle was wonderful to work with -- very helpful and kind and I so appreciate her! Excellent experience. Thank you, :
Very clean. Well lit. Secure storage area and unit. Accommodating to the late hours that I am able to load up my belongings. Very satisfied. Nice job.
No issues and friendly staff.
The staff was very professional, courteous and accomidating. I couldn`t have asked for better performance than if I had picked the emplyees myself.
i`m not sure if i really got a good deal on storage because i was told if i went somewhere else there would be hidden fees. I shoud have tried elsewhere for prices.
thanks for the good experience