Customer Reviews for U-Haul Moving & Storage of South Towns
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Towns
Contract # 87202453
You're trying to charge me twice for the same rental of a 5 x 8 trailer on 5/18/16. The first charge was for $20.61; the second (dated 5/19/16) was for $41.22. I am putting a stop order on the second payment request. Why I can't do this via the local agent is poor customer service.
Personnel were distracted and did not load the trailer. We had to do the hook up.
Have the equipment available that was agreed upon with online confirmation. Plans are made and influenced by the size of equipment one believes thru are getting and agreed to. Also the location was changed to a destination 30 minutes further than original pick up location
Takes forever for someone to assist you and when they do they're miserable. Been here numerous times and each time it's been to rent a truck andriver has taken well over a half hour to do so and not one person ever apologizesince for such a long wait
before new mgmt there were no rent increases, new mgmt, 2 rental increases! no customer loyalty! increased late fees!
Great visit very accomadating and quick
Keep getting or updating trucks. I rented one this time with 16,000 miles, rather than 80-100,000.
Prompt and courteous at both pick up and drop off.
Long wait and no one came to unhook my trailer after 25 minutes. I went in and was told to o outside and wait. 30 minutes later, I went back in and waited inside for 10 minutes. when I got help they asked me how long I waited, I said 55 minutes. He said he had business. I said "aren't I business?" He said I cant help you. I waited for another 15 minutes for help. I was the first one there and the last one helped out.
waited out side at drop off 80 mins, for Uhaul to check me out while helping other people instead of me.
Always have a good rental experience at this location
The address did not show up on my GPS, no matter how I inputted it. (The invoice says S. Orchard Park, but the street sign says just Orchard Park. Neither worked.). I was in the area, so I tried to call the location, only to be diverted to a central answering facility. They finally connected me to the location, but the staff were unable to direct me from the location I identified. I stumbled onto the location myself. It was only about 1000 feet from where I was when I called the location to ask for directions!
Nothing, Everything went smooth and the process was very quick.
gave us hard time to accommodate us with the truck and time that we reserved online. Also, did not apply Military discount nor $50 off for not having the truck at the original store. Not a happy customer!
Great service, very easy.
Loved the fact that theirs a truck rental place avaible for people to move. Thanks again for being their. And for making it easy.
Very helpful, friendly people. Thank you
The price of the uhaul was extremely expensive to go where i went. I never received a confirmation in my email like the lady on the phone said i would so that really made me upset
Once again, I received great service and I would definitely recommend U-Haul to others.
Keep up the good work.
Attentive helpful staff.
Continue to give the personal attention to checking out the equipment..
I requested a pick up truck with a 7 pin electrical connector. The girl I spoke to said that all of the trucks have 7 pin hook ups. When I picked up the truck, it had a 4 pin connector. The guy at the desk said all of the trucks have 4 pin hookups. I had to pay extra to buy a 7 pin adaptor. I suggest either educate all staff about the electrical connections or provide adapt it's for use when needed.
Excellent Customer Service. Very organized, timely, customer oriented team. The team went beyond and above to assist us with the move. Very personable staff that makes you feel you are valued as a customer.
Words can not express how impressed we are with the service we were provided.
I just feel that other businesses could learn a lot from uhaul when it comes to excellent service and customer care. We are also thanking the team at Uhaul in West Seneca for referring us to the Moving Help through the Uhaul website.Thank you for all your help.
My complaints are not with this location but, uHaul corporate due to their system and having so many issues and having to go to a different location and then to fins out their system was wrong. The location I went to was great but wasn't the closest one and was in the complete opposite direction I was traveling.
Everything went very smoothly. They were great to work with.
I've been using the West Seneca NY U-Haul location for the past 20 years; about 1 - 2 times a year, lately. I've always found that they have the equipment that I need....even on very short notice (like 1 hour, sometimes). It's convenient, the place looks clean, the people are helpful and friendly. I'll be back !
Everyone was very nice and helpful. Thanks !!!
I originally wanted the location on Hopkins in So Buffalo. They did not have a truck available at that location but found a truck for me at the West Seneca site. The gentleman that took care of me in West Seneca was so friendly, explained everything to me. Overall both locations were very helpful, polite and great customer service. I appreciate everything both locations did for me and made my moving experience less stressful
very friendly and competent young girl worked with me. she is a keeper!
The unit rented this week, unlike the one a week earlier, was in ill repair...missing some tie downs and the rear door hanging on its hinges. The one the week earlier was very clean, had excellent tie downs and the rear door was perfect.
The only thing I didn't like was I ordered a bigger had to settle for smaller trailer by and for my inconvenience didn't even work on the price I was forced to take smaller smaller trailer because I was in a bind I need a trailer that day
When we arrived to pick up the equipment nobody was at the counter for the over 5 mins. we were waiting, so I went knocking at the doors behind the counter and someone finally came out. The drop off experience on Sunday was much better with efficient and friendly service.
Both sales associates who I spoke with were very knowledgeable, helpfull and extremely pleasant. I would definitely recommend this location in the future.
Great experience - smooth pick up and drop off!
Nothing,this store operated like a well oiled machine!
Nothing, the site was great. I liked the fact that their only business was U-Haul.
Not much to change, I had a great experience.
I returned the trailer cleaner than when I rented it. There was dirt and air nails in the rear of the trailer. I swept it out before I returned it.
The truck could have used a light wet mop before we even got it, but otherwise everything was perfect! Thank you!
Ask if customer wants assistance on how to use interior controls (lights, wipers, etc.)
The ramp was full of water and mud. Would track it in to truck and get my things dirty and muddy that were on the floor of the truck
I was worried about the passenger side wiper needing replacement because the rubber was starting to fray and they changed it for me before I left for a 2500 mile move. They were very helpful. I highly recommend this location! Very happy way to go UHaul.
You have an outstanding employee by the name of Jill who went out of her way to finalize an order initiated early in the day
Great service always a pleasure to rent from this location.
Again, be prepared to wait. Only one staff member available to help. Manager was no where to be found. The young lady that assisted me was kind and patient.
The inside of the store was very dirty and disorganized. The staff was very nice and helpful.
I was told that any extra fuel in the gas tank over what was required would be reimbursed. This is not the case, as I found out when I returned the truck. And I left 1/4 tank more than needed. I think the staff needs to get their information correct before relaying it to customers. I am highly upset about this.
Back door needed lubrication
Make sure the key fits into the return drop box
I pulled in and was greeted in the dropoff lane within 2 minutes. Everything was great.
Everything went smooth as can be. Moving is stressful enough so when the vehicle works as it should, you're golden!
The Attendant was professional with her job .Got me out with a receipt and on my way.!!!
Staff was very friendly and helpful!
Very friendly staff and very efficient getting me set and rolling. Checking in online ahead of time is very helpful as well. Great job to the guys and gals at this location !!
Matt and the team are great. Very efficient.
An elevator would be very beneficial.
I just want to comment and give much recognition to the staff at this location. A special thank you goes to Matthew Shueler. Please make sure he is praised and given the much recognition he deserves.
Service was great, everything went well.
Reserved a 10x10 online and brought the email with me confirming it to be told was not available. Now in 10x5 which does NOT fit my needs. I have more to put in the storage room and nowhere to put it
One comment about Uhaul service in general. I have had issues with more than one location when calling. If nobody answers, you get transferred to someone in another state who can`t assist as well.
I called and asked for 1st floor availability for 10x10. When I got there they rented me the room and THEN found out it wasnt useable because someone had locked it. terrible service
The staff at the orchard park location was very professional, efficient and attentive.
I was told that my box was going to be delivered on August 26th, but its not coming until Aug 31st which is my first day at my new job.
Horrible experience. Staff were clueless, couldn`t get anything right. No lights or blown lights, floor uneven making it hard to move anything heavy, also description of unit completely wrong
very nice place and very friendly staff
Staff were helpful throughout
Orchard Park and West Seneca people were very
helpful and took great care of boxes. People were very helpful
Thank you Stacey and Matt
Terrible service. Long wait every time I`m in store. Manager threw a hissy fit when customer questioned him. Took 3 days to get a trailer I ordered. Only reason I`m still using uhaul is its cheap.
Facility was clean, vehicles,well maintained and new. U haul employee was very slow and when moving and on a schedule it can be quite a burden.
Everyone was very friendly knowledgeable whenever I inquired about anything.
Should prorate storage space or at least let customers know that you do not prorate
I`m always happy with the staff and service at this location. Thank you for being awesome! :
Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.
I needed an extra ubox and uhaul got it for me on a sunday. I wad very impressed with their efforts.
This facility is one of the best and I have used uhaul since 1987.
The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.
Glad I was upstairs when the flood hit.
UBox was adequate for my needs. Would have liked a sturdier back door.
Plywood door seemed a bit rickety.
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
They shipped my u box out quick and easy.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
My original phone contact gave false information. Store Manager excellent.
It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
Professional, friendly and timely. Much better than the receiving end of my shipping.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
I was promised ground floor storage but there wasn`t any open. The first storage bin offered had oil in it. Employee Ryan was unhelpful. Was not happy I had to buy a lock.
There was a cust unloading, and I knew this cust was over his head. When I asked the following week, your desk person told me he helped him unload, and worked a pay-forgive deal. Anyone can call me.
The units don`t have lights inside and are hard to cart your belongings to.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.
the manager forgot to remove my name after I did clean up the storage on june 23rd.
The service was great and i hope that the new manager will maintain the facility`s good reputation.
Would have appreciated a light in the storage unit but over-all very positive experience and helpful staff. Thanks for everything.
Carolin who works there , she has a wonderful attitude and she is very thoughtful person and is eager to help with our needs... she did a superb job... ok thanks..... Betty McGough