Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Orchard Park Rd
Customer Service was excellent.
No complaints, great service.
Everyone was very helpful. Very good experience.
nothing that i can think of
Fast, equipment was perfect for the job. Great operation
Remove the WAIT HERE sign at the turn in lane. I waited and 3 other customers walked in ahead of me. There was only 1 person available at the counter. When It finally became my turn, she politely told "All you have to do is put the key in the box and you can leave".
The lady who helped us today was wonderful! She gave us great advice on which truck would best fit our needs & she was so nice to everyone !
I ordered my truck and said that I would be back later for my rental as I had to go to work when I arrived to pick up my truck it was moved and checked back in... This is not what I wanted to deal with after working long hours and begging coworkers to help me move. I'll never return to uhaul again 7166019013
The lady we worked with was beyond rude and had no idea about how dimensions of a pickup truck would fit on a tow dolly. It was pathetic. It took us over a half an hour there because of her lack of knowledge which wasted our rental time...everything after that was extremely rushed due to our experience there. Very disappointed especially since we typically have a good history with uhaul in these situations.
Staff was helpful and courteous return was easy.
Using online check in, service was fast and efficient. Vehicle very clean and filled our needs perfectly.
I was garenteed that I would receive a 50 dollar credit on my retail and never did. After a few emails they stopped responding. Very unprofessional after the fact. In all and all they are refusing to give me the credit.
I reserved the truck several days in advance as I need to move. I received a confirmation the truck would be available on n the morning. Upon arrival there was no truck. When I inquire staff were rude and indignant. They had no explanation why a confirmed reservation would not be honored Had I known I would have rented a truck from another location. Needless to say my move was pushed back by 8 hours and I was charged a full day rental And as a result of not getting the truck until late afternoon I had to keep the truck an extra day. I incurred additional costs due to their poor planning.
Maybe they could use more counter help around the end of the month. Very busy.
The truck I rented had significant trouble with the ignition switch or possibly the key which took several attempts to start. This was reported to the service agent upon the return of the truck. This should be fixed before renting this truck again. Thank you for your attention.
Great Store & Service, Best U-Haul provider I personally have ever used. Highly recommend.
Made reservation well in advance of date needed. 3 days prior to that date - location called to advise that they had no 20' trucks available. I had reserved a 17' truck. Location made no attempts to help the situation and basically said - we have a 15' truck or go to a different location, which was farther away, and that opened an hour later to get a 20' truck (which is not what was reserved in the first place). Terribly unprofessional customer service. Will absolutely look elsewhere when needing a truck next time.
The staff here was very friendly and made me feel like a valued customer. I've used the Uhaul in Tonawanda a few times before and I've had very bad experiences both times. This location was pretty convenient for me.
Everything was very timely. Very friendly staff. Best to do the on line and you are set to go! Very easy drop off.
Quick and easy Thanks don't get that much anymore!
Excellent service, friendly and welcoming staff.
always polite and pleasant
My first experience renting here was positive fir my trip out west.
On my return trip the agent at the drop off was rude and charged the pick up location a cleaning fee that I feel was not warranted.
Friendly workers do make a big difference
Never a problem with this site. Great people. I have used them many times in the past. Recently remodeled site. They carry a lot of equipment as its a big location, but no storage on site that I know of.
The entire experience was very pleasant and thank you for making it so easy for us.....the truck was the perfect size for what we needed to move, way to go Uhaul!!!!!!
I have used this location twice in 6 months for the first time . Everything went well .
The young lady was very helpful
The woman who helped us was great! Very nice, very helpful.
The customer service was EXCELLENT!!
not much,you guys were great
Jill liberatore, the General
Manager, handled my rental. She was friendly. efficient, and helpful. It was easy,pleasant, and hassle free experience.
Drivers were great. Staff were unable to provide accurate info re: arrival. I suggest GPS tracking of trucks.
When my husband went to pick up the U-haul, the credit card machine was down. The woman who was helping him was great, however, it took him probably a good extra half hour to get out of there because they kept trying to run the credit card through. Then they told him he had to give cash, so he had to run to the bank. She told him that they would decrease the mileage charge because of all these issues. However, on the receipt there was no change.
Arrived to find credit card machines down. Cash only rentals. Wasted another hour to get cash and had to pay movers despite for YOUR mistake. I have rented from your establishment around 6 times in 3 months , this experience has been so awful i will never rent from you again.
Please tighten the hitch next time bad things almost happened
Rented a trailer to tow a car. The hitch was not secured properly to our truck. It was lucky we discovered it was not secure before we started our journey.
very efficient and friendly.
The U-Haul was leaking oil which left spots on both my old and my new driveway which I didn't see until moving the truck. I let the U-Haul team when I returned it and she just told me that's not good.
Didn't have the truck we reserved, but upgraded us to a bigger truck at no extra charge.
I was very troubled when after I picked the truck at 10am I was told I had to have it back by 2pm??? I was supposed to pick it up at 9am but had a delay. When I picked it up I asked why 2pm?? The girl said well actually you need to have it back by 1pm cuz we estimate 5-6 hours for a move. I said ok so 2-3pm then?? She said no cuz we have another reservation it needs to be back for. So I had to rush through my move and didn't finish. I've used u-haul to move 4 times....never again...I've never been held to such time constraints...ever...extremely dissatisfied...former customer..
The rates were not explained at all. Is the truck rate per day? Per 12hrs? What I was charged made no sense
The rental was easy to return and the assistant manager was responsive to the issues we had regarding the truck and tow dolly.
Very articulate and thorough representative who handled the transaction from start to finish with extreme efficiency. No need for improvement here. This agent could well serve as a role model for any franchise.
Both times that I was in it seemed as though the location was understaffed. I feel bad for the employees because they are working as fast as they can. It probably would be beneficial to have people designated for certain tasks instead of everyone doing everything (checking people in, cleaning vehicles, cashing people out, etc). Again, I don't blame the employees because they're working hard everytime I've been in. Management should consider staffing up during morning hours when people are coming in to grab their gear for the day.
You have a kind and caring staff in Orchard Park. Great experience! Loved the van - easy to drive.
Not overcharge for gas; returned the truck at the level received...if your going to estimate gas. Then all trucks should be sent out full....so there is not a grey area.....goes out full. Comes back full.....I filed a dispute and do expect a correction....thank you
The bait and switch on the vans is very sad. I called central in Atlanta and reserved a van with a price quote of 308.00 per week. Picked up the van and it was over 500.00 per week.
The attendant went to clean the drivers door window and she made it worse. She did not even check that the glass was sticky and the other windows were also dirty. I would like to have had the windows clean before the truck was brought up for my use.
Dealt with this Location several times over the years and always get Great Service!
Jill was a pleasure. We also needed roadside assistance for a stuck roll up door and the technician was prompt, friendly and efficient. A very good experience with my rentals.
Effortless. Good equipment and service. Nice people.
This whole experience could not have been any better! Everyone was friendly, helpful and efficient!
I had a very good experience renting a truck from U-Haul. I will use U-Haul again if I need to. My one complaint is that the customer service representatives gave conflicting and unhelpful information while I was trying to rent the truck. I called several times before renting, and each person had different information about my request to rent a truck for 2 days. Renting via the U-Haul website was restricted because I needed a truck for more than 24 hours. Rental process was awful as I was given different answers from each person I talked to, when all I wanted to do was rent a truck for 2 days in town. But everything was great once I picked up the truck, and the employee who helped me when picking it up was very helpful and well-informed.
Everything went well, from pick up to drop off. Staff was very helpful and courteous.
staff was friendly and efficient.
NO a thing went smoothly employees were friendly and knowledgeable
Excellent service from Brenda at this location
make shore that you have them put the unit back in service asap or you will get a call from them that it was not returned on TIME
Excellent service and personnel. Vehicle was new and clean. No problems. Made moving a breeze. Thank you sooo much.
Customer service could definitely use some work. Questions were not answered clearly and worker seemed to have little knowledge on the equipment. We were overcharged for the mileage despite taking pictures as proof and required a refund. The equipment was clean and well maintained but the employees need more training.
The person who checked my van in when I returned it failed to check it in. I received a call that I never returned it. This was bad customer service.
I WAS SUPPOSED TO PICK UP MY RENTAL IN NIAGARA FALLS NOT ORCHARD PARK WHICH IS 30 MILES AWAY !!!!!!
Jill, Stacy and Bill were very helpful and resourceful in resolving an issue that occurred in the call center. The S. OP staff provided me with excellent customer service.
Everything went very well. Easy rental online, seamless pickup and drop off, great equipment.
I had to spend about an 1 getting a trailer ready to connect to my truck only to find out it had faulty equipment on it. Have the equipment tested and ready and don't make your customers do the work.
Brenda and Jill are such sweethearts! Everything with the rental went so smoothly, and this was a super great experience.
Nothing at all fast and they experienced thank you
The staff is always courteous and I am in and out promptly. Always recommend OP to my friends and family.
Friendly, helpful, very good experience
Your employee Jill at this location was very helpful and very polite even though she was the only one working in the store. We were very satisfied with our experience!
waited out side at drop off 80 mins, for Uhaul to check me out while helping other people instead of me.
An elevator would be very beneficial.
I just want to comment and give much recognition to the staff at this location. A special thank you goes to Matthew Shueler. Please make sure he is praised and given the much recognition he deserves.
Service was great, everything went well.
Reserved a 10x10 online and brought the email with me confirming it to be told was not available. Now in 10x5 which does NOT fit my needs. I have more to put in the storage room and nowhere to put it
One comment about Uhaul service in general. I have had issues with more than one location when calling. If nobody answers, you get transferred to someone in another state who can`t assist as well.
I called and asked for 1st floor availability for 10x10. When I got there they rented me the room and THEN found out it wasnt useable because someone had locked it. terrible service
The staff at the orchard park location was very professional, efficient and attentive.
I was told that my box was going to be delivered on August 26th, but its not coming until Aug 31st which is my first day at my new job.
Horrible experience. Staff were clueless, couldn`t get anything right. No lights or blown lights, floor uneven making it hard to move anything heavy, also description of unit completely wrong
very nice place and very friendly staff
Staff were helpful throughout
Orchard Park and West Seneca people were very
helpful and took great care of boxes. People were very helpful
Thank you Stacey and Matt
Terrible service. Long wait every time I`m in store. Manager threw a hissy fit when customer questioned him. Took 3 days to get a trailer I ordered. Only reason I`m still using uhaul is its cheap.
Facility was clean, vehicles,well maintained and new. U haul employee was very slow and when moving and on a schedule it can be quite a burden.
Everyone was very friendly knowledgeable whenever I inquired about anything.
Should prorate storage space or at least let customers know that you do not prorate
I`m always happy with the staff and service at this location. Thank you for being awesome! :
Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.
I needed an extra ubox and uhaul got it for me on a sunday. I wad very impressed with their efforts.
This facility is one of the best and I have used uhaul since 1987.
The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.
Glad I was upstairs when the flood hit.
UBox was adequate for my needs. Would have liked a sturdier back door.
Plywood door seemed a bit rickety.
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
They shipped my u box out quick and easy.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
My original phone contact gave false information. Store Manager excellent.
It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
Professional, friendly and timely. Much better than the receiving end of my shipping.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.