Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Orchard Park Rd
Drivers were great. Staff were unable to provide accurate info re: arrival. I suggest GPS tracking of trucks.
Jill, Stacy and Bill were very helpful and resourceful in resolving an issue that occurred in the call center. The S. OP staff provided me with excellent customer service.
waited out side at drop off 80 mins, for Uhaul to check me out while helping other people instead of me.
An elevator would be very beneficial.
I just want to comment and give much recognition to the staff at this location. A special thank you goes to Matthew Shueler. Please make sure he is praised and given the much recognition he deserves.
Service was great, everything went well.
Reserved a 10x10 online and brought the email with me confirming it to be told was not available. Now in 10x5 which does NOT fit my needs. I have more to put in the storage room and nowhere to put it
One comment about Uhaul service in general. I have had issues with more than one location when calling. If nobody answers, you get transferred to someone in another state who can`t assist as well.
I called and asked for 1st floor availability for 10x10. When I got there they rented me the room and THEN found out it wasnt useable because someone had locked it. terrible service
Horrible experience. Staff were clueless, couldn`t get anything right. No lights or blown lights, floor uneven making it hard to move anything heavy, also description of unit completely wrong
very nice place and very friendly staff
Staff were helpful throughout
Orchard Park and West Seneca people were very
helpful and took great care of boxes. People were very helpful
Thank you Stacey and Matt
Everyone was very friendly knowledgeable whenever I inquired about anything.
Should prorate storage space or at least let customers know that you do not prorate
Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.
This facility is one of the best and I have used uhaul since 1987.
The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.
Glad I was upstairs when the flood hit.
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.