Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had online reservations at another location and went in for moving supplies, they saved me over $200 and had the equipment to us 3 days ahead of schedule. Great people to work with!!
Thomas Meadows
Rating:
3.0
The location and vehicle were clean. The customer service was less than quality. When I picked up my online rental the gentleman at the desk told me the printer was down so he sent to my email, handed me the keys and pointed to the truck that was parked at an angle on steep incline with cardboard advertisement blocking the windshield. No review of existing damage, no talk of gas tank or any instructions what-so ever. I had to fold up the cardboard and put it behind the seat myself.
When I returned to drop the truck at 501PM on Sunday, my drop off time was scheduled for 530PM. The front door was locked yet two employees were inside. I pulled on door and showed them my keys. They made no effort to open the door and acted as if I wasn't there. I finally stood at the door until they were exiting to leave and was able to ask a couple questions without their complete disregard.
If I need a Uhaul in the future, I will probably go down the street to Spring Hill since I felt as if I was bothering the Cortez staff with both pick-up and drop-off transactions.
kathleen houston
Rating:
5.0
Friendly Staff. They made picking up the van and dropping it off such an easy process. This was my first time renting with U-haul and they exceeded my expectations. Thank You!!
Antoinette Whitely-Castillo
Rating:
5.0
Customer did not leave a comment.
Juan Maldonado Abraham
Rating:
5.0
Everything went smoothly. Staff were great and very responsive
HOWARD SCHLEMMER
Rating:
4.0
Good job
Rollin Binkley
Rating:
3.0
Customer did not leave a comment.
Blake Tope
Rating:
4.0
Customer did not leave a comment.
Kevin Sibley
Rating:
5.0
Customer did not leave a comment.
Mollie Bowman
Rating:
5.0
The only way this location could be improved would be if they had more cargo vans available. The Fords were great.
James Pendenza
Rating:
5.0
Very professional. Got me in and out quickly.
curtis reilly
Rating:
5.0
Customer did not leave a comment.
Santora Williamson
Rating:
5.0
Customer did not leave a comment.
SAul Mendoza
Rating:
5.0
Leanne and her staff are absolutely amazing! Whenever I need Uhual services I will always call on them!
Anthony Erdos
Rating:
5.0
Customer did not leave a comment.
Angela Morgan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron Ross
Rating:
5.0
Customer did not leave a comment.
Shawn Murphy
Rating:
5.0
Customer did not leave a comment.
edward piper
Rating:
5.0
The staff was amazing super friendly and very helpful.
Miguel Rodriguez
Rating:
5.0
Customer did not leave a comment.
Rich Elkouri
Rating:
5.0
Allow the use of 2009 Ford Explorers to pull trailers. Review driving history of the individual renting a trailer or vehicle instead of banning all Ford Explorers.
Michael Attard
Rating:
5.0
Customer did not leave a comment.
MIGDALIA CAIVATTONE
Rating:
5.0
Tom really helped out a lot, all employees were helpful
Frank Stone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Luciana
Rating:
5.0
As usual, this U-Haul location is the best. The equipment is always in perfect condition. The staff is always professional, knowledgeable and friendly. If this location had a couple more (ford) cargo vans they would be lacking nothing.
James Pendenza
Rating:
5.0
Customer did not leave a comment.
Lourdes Hernandez
Rating:
3.0
Customer did not leave a comment.
JAMIE HILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve weikel
Rating:
5.0
Customer did not leave a comment.
hannah vinci
|
Overall Experience
Rating:
5.0
Truck had problems going up hills. Many times could not get over 40 mph. Truck shook and shimmied through out the entire trip. Never got over 7.7mpg, I was told I would average 10. Needs new wiper blades. Does not seat 3 adults comfortably.
Thomas Rauber
Rating:
5.0
guys were super nice and so easy to work with , they made a hard day a little easier
laurie walker
Rating:
5.0
Customer did not leave a comment.
David Bratcher
Rating:
5.0
A+. Leann is a great manager
Karen Fisher
Rating:
5.0
My wife and I were in a bind! Your employees helped us that we are so forever greatful!
Larry Haller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale Skinner
Rating:
1.0
Customer did not leave a comment.
Jennifer Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
raymond rivera
Rating:
5.0
I've been at this facility for about 20years always had great service at this location friendly and polite service
BEN BOWERMASTER
|
First Impressions
Rating:
5.0
Everything it’s excellent
Jose Lutin
Rating:
2.0
Received the rental with less than 1/4 tank. Drove 26 miles. Added 3 gallons of fuel (website states truck this size averages 10mpg). Charged me for 4 gallons of fuel and a $30 fuel surcharge.
Kim Cordle
Rating:
5.0
The Lady helping was amazing friendly and I felt; above and beyond. I definately recommend and will definately use again.
matthew thomason
Rating:
1.0
A sign, a office, a phone number, attendant- anything would be helpful.
Keith Adams
Rating:
5.0
Quick, fast & efficient.
Gerald Ocasio
Rating:
5.0
Very good
Edinson Morales
Rating:
5.0
Nothing, great peoples, product is easy to use. Don’t change a thing.
Ray Murphy
Rating:
5.0
Customer did not leave a comment.
Michael Rodriguez
|
First Impressions
Rating:
5.0
The experience was outstanding do not use third-party go to this place to direct. You’re gonna be very happy you did.
Joyce Moreau
Rating:
5.0
open trailers with ramp . ramp only 57" wide on 6x12. should be 70" wide and 60" long to accommodate easier and more accurate loading. street motorcycles and trike motorcycles scrap on ramp entry. Entry too steep.
julius blazys
Rating:
5.0
stop putting holds on cards. an unnecessary $160 hold when you could have charged me when i picked up/brought the truck back.
Daniel Walker
Rating:
5.0
Customer did not leave a comment.
Karen Sequin
Rating:
5.0
Customer did not leave a comment.
Stephen Cutts
Rating:
5.0
Tyler took care of everything we needed and was very helpful.
PATRICIA SULLIVAN
Rating:
5.0
Customer did not leave a comment.
Virginia Kegley
Rating:
5.0
This suggestion is for the U-Haul itself. If you could make u haul app more user friendly for stressful roadside help. Keeping in mind incidents are more likely to happen on a highway or an interstate and not always in areas with best reception. Did have 2 separate issues with same tire on car transport. 2nd issue could have been eliminated if tire and wheel were changed. Glad we took out the insurance. Everyone was very pleasant and courteous. Thank you
Bill Riley
Rating:
5.0
Thanks for being so good with your service.
All the members of the team are great.
Sonaira Hinestroza
Rating:
5.0
Customer did not leave a comment.
Sandra Gibb
Rating:
5.0
Customer did not leave a comment.
kim dandridge
Rating:
5.0
CSR WAS EXCELLENT, GREAT ATTITUDE!
Adrian Parrish
Rating:
5.0
Customer did not leave a comment.
STEPHEN GUSTIN
Rating:
5.0
Customer did not leave a comment.
CHARLES VATTES
Rating:
5.0
Customer did not leave a comment.
Al Alvarez
Rating:
5.0
Customer did not leave a comment.
Matthias Geoyori
Rating:
5.0
Customer did not leave a comment.
Robert Lowry
Rating:
5.0
Everything was perfect. Super clean, good running truck, pleasant employees, and great availability for what I needed. Thank you!
Victoria KallnischkiesCrowe
Rating:
5.0
Customer did not leave a comment.
Sandra Gibb
Rating:
5.0
Leanne is great
bill landry
|
Overall Experience
Rating:
5.0
The customer service was awesome! I went in and was accommodated with better than expected service. Thank you all!
Evelina krzanowska
Rating:
5.0
The personal at the location in Brooksville was terrific!
I will always utilize that location in the future specifically due tot he group that assisted me!
Bernard Denisar
Rating:
5.0
The guy was very nice 👌
Sherry Wigaard
Rating:
5.0
Customer did not leave a comment.
Chris Campbell
Rating:
4.0
Customer did not leave a comment.
Michele Schmidt
|
First Impressions
Rating:
2.0
I dropped off my trailer 3 days early rather then be charged less or even the agreed upon amount and was charged for an extra day. I called to get it refunded, but it still hasn’t been refunded.
Samuel Porter
Rating:
1.0
Was not able to get the rental. Staff was lost and need more training. Need to learn English
Larry Hernandez
Rating:
5.0
Customer did not leave a comment.
Holly Piittmann
Rating:
5.0
Customer did not leave a comment.
Yvette Landeta
|
First Impressions
Rating:
5.0
I can think of no way to improve this location. Every experience here is a positive one. Well, maybe some Ford vans, the G.M.C. and Ram are sub-standard after renting the Fords.
James Pendenza
Rating:
5.0
I will always rent for you the employees are always nice.
Erin Finan
Rating:
5.0
Excellent crew...
Timothy Duggan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Murphy
Rating:
5.0
Very helpful and knew their job well.
Beverly DeYoung
Rating:
4.0
They should respond to phone calls. I was routed to some call center when I attempted to get in contact with this office.
Rene Karel
Rating:
5.0
Great team and will use this place again.
Thomas Moriarty
Rating:
5.0
Customer did not leave a comment.
Beth Anslow
Rating:
5.0
Customer did not leave a comment.
ken wersan
Rating:
5.0
Customer did not leave a comment.
CarolLee Schick
Rating:
5.0
Your customer service was great. I didn’t see anything that needed improvement. Great job.
Ruthann Brightwell
Rating:
5.0
Customer did not leave a comment.
Aladdin Hiba
Rating:
5.0
Customer did not leave a comment.
Allan Weistock
Rating:
5.0
I often rent a van from this location after driving past a number of locations to do so. My friends would love to rent vans here also but the location doesn't have enough vans.
James Pendenza
Rating:
4.0
Customer did not leave a comment.
Robert Dowding
Rating:
4.0
Customer did not leave a comment.
Michael Fongemie
Rating:
5.0
Leann the manager was amazing!!!
Roxanne Baxter
Rating:
5.0
Customer did not leave a comment.
virginialyn holmes
Rating:
4.0
very friendly and helpful
Eric Fongemie
Rating:
5.0
The people at this location are very knowledgeable about their business and equipment I was completely satisfied
Gregory Ressler
Rating:
5.0
Customer did not leave a comment.
Bryan Greene
Rating:
5.0
This was well out of the way for me to drop off at. Where I was supposed to drop off refused the trailer. Gas isn’t cheap especially pulling the trailer really kills my gas mileage. I was very unhappy about this but the place on Cortez Blvd treated me great!
Lawrence Ashton
Rating:
5.0
Nothing that I can think of it was quick and very professional.
James Leach
Rating:
5.0
The ram van is an inferior product to the Ford Or G.M.C. Larger blind spots for a person over 6', back-up camera is useless at night, you can't lower or turn off the radio once in reverse. when the radio is off there is no clock displayed and when it is displayed it is very small. This location needs more (G.M.C. or Ford) vans. The equipment they do have is always well maintained and clean, the staff are great.
James Pendenza
Rating:
5.0
Customer did not leave a comment.
Sharion Vickers
Rating:
5.0
Customer did not leave a comment.
Ray Hearld
Rating:
5.0
Customer did not leave a comment.
Katherine Kaste
Rating:
5.0
Customer did not leave a comment.
JESUS GUZMAN LOZADA
Rating:
5.0
Keep on keeping on
Brian Ragan
Rating:
5.0
This was my first-ever time renting from this company and Tyler was super helpful in answering my questions, as well as, being very friendly and providing me with top-tier customer service. Thank you!
kortney biro
Rating:
5.0
I have been pleased to use this location a couple times a month for the last 14 months. I am always impressed by the professional and friendly service (I pass a few other U-Haul vendors on my way to this location). the only issue I have ever had was the necessity to take alternate equipment because they do not have enough 8' cargo vans. I can only hope this issue is rectified in the near future.
James Pendenza
Rating:
5.0
Awesome facility and people
Jody Johnson
Rating:
1.0
Truck had no heat on the coldest day of the years so far in Florida. Then I returned it to the wrong one ( only 2 blocks away from the correct location and get charged $200 extra dollars for wrong location even tho they are less then a 1/4 mile apart.
Jared Miller
Rating:
5.0
The staff was Great.
Dahmer Sharene
|
First Impressions
Rating:
5.0
The only issue I have is the $100 deposit I left and have to wait 5 to 6 days to get my refund of $55
Tracy Johnson
Rating:
4.0
Customer did not leave a comment.
Larry Schultz
Rating:
5.0
Customer did not leave a comment.
Robert Fritz-Ellis
Rating:
5.0
I personally would not buy that Dodge Van; or maybe I'm just use to my Chevy.
TAYLOR ELLIOTT
Rating:
5.0
Super friendly and clean. Definitely the best option in hernando
JOHN IRIZARRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyonna Gamble George
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RON BENNET
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Smull
|
Overall Experience
Rating:
5.0
Very helpful and friendly.
Michael Frady
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Crystal Corbin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abad S Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen Ballew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Nyemah
|
Online Move In
Rating:
5.0
Staff was extremely helpful and efficient! Made our move as easy as could be!
HALEY DIAMOND
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JULIA HNATIUK
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Anthony Andrews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cora Frederick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Herring
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Kallmes II
|
Overall Experience
Rating:
5.0
The lady at the desk went over and above to help. Had a couple of bumps in the road but she made everything smooth sailing.
Michael Rodriguez
|
First Impressions
Rating:
4.0
The only issue I had was a moving company that used the property, parked their vehicles such that access to my locker area was obstructed, making loading and unloading difficult.
Lawrence Vaughn
|
Overall Experience
Rating:
1.0
So upon moving in the older heavier set gentlemen, I spoke to him prior to moving in. He gave me a code to get into the gate code did not work. He wouldn't come out to talk to us about the gate or anything like that. It was literally probably about a few minutes after they had just closed. We literally drove 3 hours to this place because we are moving. We tried calling the facility multiple times letting them know that we're going to be a few minutes late. Nobody was answering. We called the 800 number and they wouldn't even direct us to the facility that we were trying to get a hold of
Erica George
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kasey Montague
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clare Hite
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Carr
|
Overall Experience
Rating:
3.0
We removed all belongings 3-4 days before Aprils bill was due, and though my husband told them it was empty, they tried billing my CC anyway. Today, I received 2 late notices with a $15 late fee tacked on. When I called to explain that we've been out of there for well over two weeks, the lady in the office insisted that they cleaned our unit out, not us, then hung up on me when I asked to be taken off your mailing list. We will never use UHaul again, nor would we recommend to anyone else.
Jennifer Matthews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Lawson
|
Overall Experience
Rating:
3.0
To small of space for all of the trucks and trailers at location , no room to drive around to get out the exit gates on the far side of storage building.
Had to move truck and my trailer to allow vehicles to pass by.
JERRY SANDERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane Pierce
|
Online Move In
Rating:
5.0
So the U-Haul on 50 next to Taco Bell is pretty good. Friendly staff. Always seem to have trucks available when needed. The only reason I’m moved my stuff out of there was because of the prices for their storage units. I found a bigger unit cheaper elsewhere. Other than that, it was great. Thanks.
Ian Crom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Kallmes II
|
First Impressions
Rating:
5.0
A very friendly staff
Donald Miller
|
First Impressions
Rating:
4.0
Nice place
Stephen Gildow
|
Overall Experience
Rating:
4.0
Besides the helping movers never showing up my experience with the staff at uhaul was very good
maria rosado
|
First Impressions
Rating:
5.0
Tom did a great job! Very professional.
Gary Corpas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kayla conlon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandi bruneau
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy Davis
|
First Impressions
Rating:
5.0
GREAT staff. Because of them I would not ever consider renting from anyone else.
GREGORY LEWIS
|
Overall Experience
Rating:
3.0
Some issues with not feeling safe but they fixed it I couldn't afford rent this month
Rachel Stonerock
|
Overall Experience
Rating:
5.0
It was easy to unload my truck to put in my storage
Jennifer Stanford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betty Thibodeaux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Gentley
|
Overall Experience
Rating:
2.0
Trucks and trailers parked in front of most garages. When loading or unloading, I had to block traffic around facility to finish loading. This tends to irritate others when they can not exit. With this issue and a rate increase, I was forced to take a storage about 2 miles away.
Power Plus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florence C McCullough
|
First Impressions
Rating:
5.0
Everyone I dealt with was very helpful and friendly. Very patient also… Thank you for your service .
Joan Anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Echols
|
Overall Experience
Rating:
5.0
Kathleen was a joy to work with.
Jacquelyn Kennedy
|
Overall Experience
Rating:
5.0
After having all my stuff at their storage unit facility for the last 4 years the staff there was very helpful and friendly and I hope in the near future to use them again I really appreciate their service
stephen bailin
|
Overall Experience
Rating:
5.0
Staff was very helpful. Appreciate Kathleen's knowledge of moving and what is needed. We bought the package deal of boxes to assist us in moving per Kathleen's suggestion. Great idea! Thanks for an easy moving experience. Well, as easy as it could be. All the work of moving is not fun. The end result will make it worthwhile.
sharon Stevens
|
First Impressions
Rating:
5.0
Staff was very friends & helpful
Antwane Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Faith Jaco
|
Overall Experience
Rating:
3.0
There is a problem, on many occasions my space was blocked with trucks in front of my door, I repeat on several occasions..A-13
Jorge Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Rivera
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Echols
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vince Tozo
|
Overall Experience
Rating:
5.0
All staff was super nice and helpful.
Michael Perrella
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tywane Williams
|
Overall Experience
Rating:
5.0
The staff was simply amazing......thank you ladies 🌺
Judy Mcdowe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph siddons
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard Bridgan
|
Overall Experience
Rating:
4.0
Everyone working there was always very pleasant an helpful.
marie RYAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Rivera
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William Landry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca kogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vince Tozo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn Mertz
|
Overall Experience
Rating:
5.0
This place is awesome. The staff goes above and beyond to help.
Katrina Zalewski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth slaughter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilmarie El-Amain
|
First Impressions
Rating:
5.0
Super simple and very professional. We will use again if we need.
christopher Farwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Henry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Koppenhaver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon Wales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRISTIAN GARCIA
|
Overall Experience
Rating:
5.0
Great experience
Thomas Young
|
Overall Experience
Rating:
3.0
I did not just move in to the building- been there for years.
carla cornell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIE FITZHUGH
|
Overall Experience
Rating:
2.0
The people working here were not accommodating at all we had a car tow on the back of the truck and we asked them if they could help us take it off so we could use the ramp to get our furniture off and they would not assist us U-Haul is more expensive than any other moving company in storage facility and you go with them because they’re well known but when you have people that like that working for you really hard to use you a second time
Cindy Feeley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Precious Swygert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry Dement
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
esther king
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARL FARR
|
Overall Experience
Rating:
5.0
Staff went above and beyond to help us. Thank you.
Mary Shelton
|
First Impressions
Rating:
5.0
uHaurl has always been my go to for many many years.
Harold Levick
|
Overall Experience
Rating:
5.0
We use a lot of storage units , your unit manager (Katheen) is one of the best we’ve ever dealt with.. will continue to use this location when in this area ..
KENNY EXAM
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICTOR FANELLI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Wahnon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Bouthillier
|
First Impressions
Rating:
3.0
The only complaint I gave is the difficulty getting in and out of the site With the parked trucks and trailers making it difficult to exit if anybody was parked at a storage unit it blocked the driveway with no way to turn around especially in the back side.
michael truax
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH HOWELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Nohejl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eliezer Osorio
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Palm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Bridgan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronda Nixon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth slaughter
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEBRA KORAN
|
Overall Experience
Rating:
4.0
There is way too much clutter parking trailers what not around the outside of the buildings oftentimes clogged up trying to get to your storage unit
Karen Meyvis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kira Bachus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy Buckley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARMON KAHAWALAGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave Roberts
|
Overall Experience
Rating:
1.0
This location is filthy. It has rats and the drive way area is always blocked and extremely difficult to get in and out of.
Stacy Carroll
|
Overall Experience
Rating:
5.0
Kathleen and her team are amazing!
Eliezer Osorio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Piper
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANDRA BECK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Lemon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Hoggard
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MORGAN HUNT
|
First Impressions
Rating:
4.0
The staff was very quick with the paperwork and friendly! We also dealt with them for a van rental once and a truck rental another time. This location's staff was excellent in every way!
However, when we returned the truck in Tampa, we were sent to 4 locations because each one said they had no room left! We spent way too much time friving around on our gas trying to give their truck back! Unacceptable!
Timothy Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Ernst
|
Overall Experience
Rating:
5.0
I arrived in a crisis situation for a unit shortly prior to closing time.They worked with me right away, with compassion getting all the paperwork completed, provided detailed instructions with great clarity and got me in a unit right away with first month no fees. Yes, I will highly recommend others.
Sharion Vickers
|
First Impressions
Rating:
5.0
Kathrine was great and her employees also .they are the best thank you all
RITA PALACIOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Piper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Brandon
|
First Impressions
Rating:
2.0
They never informed me that I would be charged for a whole month if I took my stuff out early. I asked and they said yes. Went to pick my stuff up yesterday and I’m charged for a whole month. It’s ridiculous. The people are rude and make you feel like you are an inconvenience to them. Never ever rent from them again
ANGELA MICHELLE DODD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jim cummings
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard Lawhorne
|
Overall Experience
Rating:
4.0
Overall it was a fine experience. The only thing I don't understand is I was supposed to have my locker until May 28th because of the holiday weekend I did not get back there until the 29th removed all of my items and left the Locker open and I'm still getting threatened to be charged for another month
Sean Bummara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Ernst
|
First Impressions
Rating:
5.0
Kathleen and her staff were absolutely fantastic always willing to give a helping hand couldn't ask for a better experience I give them two thumbs up one of the best storing experiences I could ever ask for management couldn't ask for a better crew at this site thank you very much Kathleen for your health if I need storage again I will definitely be coming to your location definite five-star experience
david james
|
Overall Experience
Rating:
5.0
Loved the lady (mgr)
Slavica Brinkman
|
Overall Experience
Rating:
3.0
The staff were fairly lazy, ignorant and kind of snobby.. on top of that, the biggest downfall, at this particular facility, is the way they store the trucks and trailers!! It is difficult to get to most of the storage units or even enter the lot on some days, because the staff parks the 15', 20' and 26' trucks in front of the doors and block the driveways! I'm a commercial truck driver, and I've never any lot so poorly organized! And I've delivered and picked loads in over 27 states! I've never seen any lot like this one! This U-Hual is just terrible!
Nicholas Marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK GENTRY
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kyle Anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Badger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KEVIN HART
|
Overall Experience
Rating:
5.0
All all staff personnel was very friendly truck very clean, office,bathroom was very clean also
Storage unit was also very clean
Will recommend them two people and will use them again
Michael Smith
|
First Impressions
Rating:
1.0
My unit was never opened until move out day, yet it was full of rodent feces and soiling of materials and staining on surfaces. Everything had to be sent to the garbage.
Is it possible to have insurance refund some or all of the value?
peter carlesimo
|
Overall Experience
Rating:
5.0
I loved the entire experience. They were the most amazing team how they all work together and made my whole experience wonderful. I love all of the staff and so professional but friendly. Really they couldn’t have been any nicer.
JOANIE CAMPBELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALLISON TUCKER
|
Overall Experience
Rating:
2.0
The only good thing about this facility is DEBBIE, she is the only one that cared, and was helpful.
I think without DEBBIE this facility would stay at the bottom in customer satisfaction
Robert Wallace
|
Overall Experience
Rating:
2.0
The contents were stolen from my unit and the manager wouldn't even look at the video to see who robbed me
DerryLynn Harragan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bud Tate
|
Overall Experience
Rating:
2.0
The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you again
Shirley Malone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Ames
|
Overall Experience
Rating:
3.0
-DO LIKE interior lights in storage units: very convenient.
-Staff is pleasant and professional.
-"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF.
-U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building.
-Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.
Robert Manzano-Hill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Loretta Bitterman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SARAH ROGERS
|
Overall Experience
Rating:
5.0
The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.
Devin Jaco
|
Overall Experience
Rating:
5.0
Awesome customer service provided!
timoya banks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Tucker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Swinyard
|
First Impressions
Rating:
5.0
Staff was courteous and very friendly. Explaining the whole process well.
timoya banks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVANGELINE PAYNE
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Marie McLaughlin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY VOSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Lanigan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy atha
|
Overall Experience
Rating:
5.0
The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancing
david james
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel Blanco
|
Overall Experience
Rating:
3.0
It was clean but it wasnt. There were rodent droppings and dead bugs which I was not expecting since we paid to be on an inside unit. They were not running around and it wasnt real bad but it definitely turn us away from here after being a customer for a few years.We wouldve came to open up the unit if needed to help with that,if informed. Staff is friendly and not a horrible place but I had to clean my stuff off when moving out from bugs and rodent droppings which I was not happy about.
ANTHONY STEVENSON
|
Overall Experience
Rating:
5.0
Kathleen is great
Dominick corigliano
|
Overall Experience
Rating:
5.0
Staff was very friendly and accommodating.
KARI Kesicki
|
First Impressions
Rating:
5.0
Kathleen and staff were always eager to help and had a big smile. Made you feel like family but special
DARREN BURNS
|
Overall Experience
Rating:
5.0
The staff is awesome.
mary ann carasa
|
Overall Experience
Rating:
5.0
Best experience everytime we have used this facility. Thank You to Kathleen for all of her help.
sherre cannon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marie RYAN
|
First Impressions
Rating:
5.0
Kathleen is the best. She always helps us find the right unit to fit our needs. Very pleasant with everyone she comes in contact with. Will always use this location for my storage needs. Thanks
sherre cannon
|
First Impressions
Rating:
5.0
I was there for two months. The staff was courtesy, friendly and on task.
ron aslup
|
Overall Experience
Rating:
5.0
Good
Robert Hopkins
|
First Impressions
Rating:
5.0
People there very nice and helpful
terry knapp
|
Overall Experience
Rating:
3.0
Staff was excellent. However, you raised the rates within a month of getting the storage! On the last day had a altercation with staff concerning moving a truck that was blocking our exit.
Robert melaccio
|
Overall Experience
Rating:
5.0
I would like to thank every one at this U-Haul Storage they have done nothing but work with me 100% I would definitely recommend anyone to use this U-Haul the people are nice friendly
paul snyder
|
Overall Experience
Rating:
5.0
Thank you!
tahar mettache
|
Overall Experience
Rating:
5.0
The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.
MARK GENTRY
|
First Impressions
Rating:
4.0
Good people who can work around UHauls screwed up computer system!
Denise johnson
|
Overall Experience
Rating:
1.0
I did not receive the free lock as promised.
Stephen Young
|
Online Move In
Rating:
5.0
The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommend
Dom Labozzetta
|
First Impressions
Rating:
5.0
professional service
Thanks
HUMBERTO BERRIO
|
Overall Experience
Rating:
5.0
Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!
Dustin McCaughey
|
First Impressions
Rating:
5.0
The people was very friendly and helpful they also appreciated our business
Russell Florence
|
Overall Experience
Rating:
5.0
Great people. Easy transaction
John Hayek
|
First Impressions
Rating:
5.0
My favorite U Haul operation.
James Smith
|
Overall Experience
Rating:
5.0
Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.
Sabrina Magwood
|
First Impressions
Rating:
4.0
Thank you
ILKA CHESTNUT
|
Overall Experience
Rating:
5.0
Very good customer service. Friendly and approachable.
F Selena Morant
|
First Impressions
Rating:
5.0
Prices are Affordable,and Staff is very Friendly.I would highly recommend them.
Randy Hooks
|
Overall Experience
Rating:
4.0
It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.
Jon Laport
|
Overall Experience
Rating:
5.0
My favorite U HAUL location.
James Smith
|
First Impressions
Rating:
5.0
Great place to rent storage and trailers. Very friendly and helpful staff!!
Robert Kirker
|
Overall Experience
Rating:
5.0
I have no issues.l was completely satisfied with the service I received.
kevin malabre
|
Overall Experience
Rating:
5.0
Outstanding service and Kathleen is a fantastic person. This is the only UHAUL I will use for all my moving and propane needs!!!!
Brian Liotta
|
Overall Experience
Rating:
5.0
You could not ask for or find a finer experience or place of business.They are great........
John Hayes
|
Overall Experience
Rating:
5.0
I would highly recommend the store they are fantastic and I definitely use them again
Brian Liotta
|
First Impressions
Rating:
5.0
No es good
Gerardo Boudet
|
Overall Experience
Rating:
5.0
Catherine/ Catheline & Kevin are cordial , respectful hard workers and earned a raise and promotion. The staff have been supportive especially that we are new to Florida thank you so much amazing.
Saif Andrade
|
Overall Experience
Rating:
5.0
The staff is extremely helpful and very friendly!
Julie Bailey
|
Overall Experience
Rating:
5.0
I received fast friendly service. U-Haul was willing
to meet my unique need for delivery of
a 1/2 pallet bin and to notify me Of its
arrival. The facility appeared secure, clean & organized.
charles olsen
|
First Impressions
Rating:
5.0
Excellent
joanne walters
|
Overall Experience
Rating:
5.0
Everyone at the facility is very friendly and helpful!
Julie Bailey
|
Overall Experience
Rating:
5.0
The unit manager worked had to lease me a storGe locker. I am very appreciative
donald passeretti
|
First Impressions
Rating:
4.0
Did not go to the location myself (3rd party moving company) but phone interactions were pleasant.
Jason Butterfield
|
Overall Experience
Rating:
5.0
Outstanding service by Kathleen and her crew
Hernando Pest Control
|
First Impressions
Rating:
2.0
They didn't want to do their jobs. Nothing about my move went right with your company. The employees didn't not want to do their jobs and horrible experience! I paid full price for horrible service.
alex ringquist
|
Overall Experience
Rating:
5.0
The guys in the office were great. Mr Weaver was very helpful even though he was handling a tough situation with the truck not showing up as a return on the computer. Tim was helping him and us
jeremy weaver
|
First Impressions
Rating:
4.0
Friendly, accommodating staff.
Ronald Youngjohn
|
Overall Experience
Rating:
5.0
They were very helpful glad i went there. A good place to do business at.
mary leppin
|
First Impressions
Rating:
5.0
This experience from reservation of U-Box in R.I. to P/U and return of empty U Box in Fl. was flawless. The reservation, communication, personal contact and concept (U-Box) is dynamite .
Roy
Roy Mumford
|
Overall Experience
Rating:
5.0
Awesome
JAMES HUFFMAN
|
Overall Experience
Rating:
5.0
Always friendly helpful.
Brenda Himmelrick
|
Overall Experience
Rating:
5.0
Easy in and out system with two gates. Never seen that before in a storage facility. Very satisfied and will recommend this facility to others.
richard hunsinger
|
Overall Experience
Rating:
1.0
The entire Ubox experience has been a NIGHTMARE. ALL of my belongings arrived FULL of FIRE ANTS, every box, every bag and they were even climbing up picture frames. I have bites EVERYWHERE
Terry cummings
|
Overall Experience
Rating:
5.0
None
Giuseppe Masotti
|
Overall Experience
Rating:
5.0
Thank you, for accomadating all of my needs with a trailer and storage room.
LAURA LISK
|
Reservation
Rating:
5.0
Excellent service. VERY helpful. May God bless them. Jesus IS our hope for the future !
Kim Smith
|
Overall Experience
Rating:
2.0
Gate don't work, half time my access code or card didn't work, one way in and they block it with uhauls, personal cars, and semi trucks so u can't access your unit. I had to wait overhour few times
Michelle calano
|
Overall Experience
Rating:
5.0
Might want to upgrade your computer applications. At each location I used it seem like it was difficult for the workers to navigate quickly
joel wissmueller
|
Overall Experience
Rating:
5.0
Kevin, Nancy & Thomas provided outstanding customer service
Garfield Norville
|
Overall Experience
Rating:
5.0
Customer service was excellent. No issues and no problems.
Jeneane Hill
|
Overall Experience
Rating:
5.0
The staff was very helpful
janice Woodruff
|
Overall Experience
Rating:
5.0
The staff were very professional and very knowledgeable. They took the time to explain everything. I'd use that facility again.
Vincent Scurti
|
Overall Experience
Rating:
5.0
Very nice and helpful thru the whole start to finish!
aimee franklin
|
Reservation
Rating:
1.0
Staff have poor attitudes and shrug when you ask for help. They act like they don’t know what they are doing ever.
Carlos Santana
|
Overall Experience
Rating:
5.0
I well use UHaul again in the future.
Lorna Gehris
|
Overall Experience
Rating:
2.0
I think it is OBSCENE to charge unit renters $5 a month for an electric key to the site! This is the Primary reason why I moved out! Punch keys access not good enough for you?
Esteban CUEBAS INCLE
|
Overall Experience
Rating:
5.0
Employees were very helpful!
judy koster
|
Reservation
Rating:
5.0
Thank you to everyone helping me in this time of pressure. I'm thankful for your department for open your doors. Most of all putting my mine at ease.
lynn crawford
|
Reservation
Rating:
2.0
Uhaul needs to overhaul their computer systems as every location I've ever rented from their employees deal with computer issues. However, Kevin was rude and confrontational during the issues.
tina brown
|
Overall Experience
Rating:
4.0
Selecting a rating for this facility is difficult, because I have not been a regular customer at any U-haul facility. The staff is helpful, and friendly. The equipment appears to be well maintained .
bob lukasik
|
Overall Experience
Rating:
4.0
No comente
Leonides Antonsantti
|
Overall Experience
Rating:
5.0
From the moment I arrived at the U-Haul Facility to the day when I completed my departure I the day I departed I found the staff most helpful to my needs and concerns. All did a very professional job
FRANCIS FERNANDES
|
Overall Experience
Rating:
4.0
A few more hours access in the evening would be nice. I would use the facility again if I ever have a need.