Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the trucks. The truck smelled like Marijuana, there was dried up drink spillings in the cup holder, there was like nail clippings on the floor
Sarah Larock
Rating:
5.0
Crew members was effective and professional
Joan Velez
Rating:
5.0
Customer did not leave a comment.
Ruth Hernandez
Rating:
5.0
Customer did not leave a comment.
Duamel Ayala
Rating:
5.0
Customer did not leave a comment.
William ODONNELL
Rating:
5.0
Customer did not leave a comment.
La Dawn Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antoinette Lewis
Rating:
5.0
Customer did not leave a comment.
oneda cavan
Rating:
5.0
Customer did not leave a comment.
Kristina Lerette
Rating:
5.0
Customer did not leave a comment.
Adam Bloom
Rating:
5.0
Customer did not leave a comment.
Keely Charles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZULMA ROBLES
Rating:
3.0
Customer did not leave a comment.
Robert Merry
Rating:
5.0
Customer did not leave a comment.
Susan Martin
Rating:
5.0
Stay with the great customer service at Boston road Springfield Massachusetts.
Brent and his team Treat the customer with excellent service.
Ms. Sandra Jones
Sandra Jones
Rating:
5.0
Customer did not leave a comment.
TRACI talbert
Rating:
3.0
Customer service on the UHaul hot line was terrible. Made us go to Brimfield MA at a location that was not only closed but also had no service so it made the process impossible to get my trailer that i rented weeks away. Then after we had finally got through on the app to the final approval part, nobody accepted our approval and it timed out and we couldn't get back. So then customer service just said it was our phones fault and said we were basically screwed and had to go to another location when im literally looking at the truck i ordered right in front of my face.
MATHEW R JAMBARD
Rating:
5.0
Very friendly staff especially Skyla..she’s always smiling and in a great mood.
Only thing I’d change is the temperature inside the storage building unless you’d like to store meat or perishables in your unit. Otherwise a great overall experience
Jason Merriam
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGEL VEGA
Rating:
4.0
Customer did not leave a comment.
Angel Cotto
Rating:
3.0
Customer did not leave a comment.
Joseph Griffin
Rating:
5.0
Customer did not leave a comment.
Angel Rivera
Rating:
1.0
I have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there
Vivian Ludoul
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Rivera
Rating:
4.0
Nothing that I can think of. Great customer service.
Eric Blare
Rating:
1.0
Lady over phone was disrespectful and poor customer service
nasir mainor
Rating:
5.0
Customer did not leave a comment.
Addison Beaux
Rating:
5.0
Customer did not leave a comment.
Scott C Day
Rating:
5.0
Customer did not leave a comment.
Dale Ranck
Rating:
5.0
The processing at this location was fast and easy. The u-haul person who processed the order was nice and efficient.
John Flynn
Rating:
5.0
Customer did not leave a comment.
Peter Rojas
Rating:
5.0
Customer did not leave a comment.
Luz Ortiz
Rating:
3.0
The trucks aliment was so off that to go straight the steering wheel had to be turned about 25%
Jeremiah Maloni
Rating:
5.0
Customer did not leave a comment.
Tammy Jones
Rating:
5.0
Customer did not leave a comment.
Kyle Sylvester
Rating:
5.0
Customer did not leave a comment.
Christine Libby
Rating:
5.0
My experience was very positive. There was no need for improvement.
tawanda hardy
Rating:
5.0
Great customer service, knows the job well.
Very helpful. Brent has a great team there on Boston road Springfield MA
Ms sandra
Sandra Jones
Rating:
5.0
Customer did not leave a comment.
Lennie Augustine
Rating:
5.0
Staff was very helpful and a joy to work with.
Alexander Klumac
Rating:
5.0
Customer did not leave a comment.
jennifer duquette
Rating:
5.0
All good. Truck ready clean agents were awesome
Francis DePinto
Rating:
5.0
Customer did not leave a comment.
Dean Strong
Rating:
5.0
At the return station equipment should be swept or vacuum in the cargo area. Notice customer before me had the same problem. But thanks for your service.
OSVALDO SANTIAGO
Rating:
5.0
Thank you for your convenience to accommodate my convenience
kiahn Smith
|
First Impressions
Rating:
5.0
Nothing everything was perfect
Anja Middleton
Rating:
5.0
Customer did not leave a comment.
Christopher Murphy
Rating:
5.0
Customer did not leave a comment.
Ed Prokop
Rating:
5.0
the people that work here are exceptionally nice and helpful
Richard Punderson
Rating:
4.0
Customer did not leave a comment.
Tiana Green
Rating:
5.0
Customer did not leave a comment.
Marwan Al-Masri
Rating:
5.0
Customer did not leave a comment.
Daniel Hemmings
Rating:
5.0
👍👍👍
Petro Reshetniak
Rating:
5.0
Customer did not leave a comment.
BERNARDO MERCED
Rating:
5.0
Used uhaul for over 30 years
Sandra Jones
Rating:
3.0
Clean the vehicle. I had to remove dog hair from the cab. Trash was in the door pockets and under the seat. The windshield was awful and I needed to scrub it. Had summer wipers and I was driving to Maine in snow, not good.
Felix Vachon
Rating:
5.0
Eli is always friendly and very helpful
david cook
Rating:
5.0
Great customer service
Sandra Jones
|
First Impressions
Rating:
5.0
The girl was very professional, I would say she is a great asset to your company . Boston road Springfield MA
John Woods
Rating:
5.0
Customer did not leave a comment.
Winston Mcgregor
Rating:
5.0
Customer did not leave a comment.
Linda Taupier
Rating:
5.0
Customer did not leave a comment.
sarai beltran
Rating:
5.0
Customer did not leave a comment.
Sheila Rose
Rating:
5.0
The person that helped me was amazing she needs a raise I thank God for her
ROBERT BROWN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard Blake
Rating:
5.0
Vary helpful
Edwin Hinojosa
Rating:
5.0
Customer did not leave a comment.
zuleika figueroa
Rating:
5.0
Good customer service!!!!!!
Kenny Medina
Rating:
5.0
Thank you.
Anthony Lasorsa
Rating:
5.0
Customer did not leave a comment.
shawn harvey
Rating:
5.0
Customer did not leave a comment.
horaida cardona
Rating:
5.0
Check out the trucks that come out of state before renting them.
Birgen Diaz
Rating:
5.0
Excellent customer service! Our u-Haul representative was amazing with every aspect of the rental!
Sarah Clancy
Rating:
5.0
The only minor issue was that the ignition key was a little temperamental. If I was on your car you would surely have it replaced because it will only become more of a problem.
The staff were very professional and helpful. The locations and equipment were clean and orderly.
Charles Contant
Rating:
5.0
Customer did not leave a comment.
Lorraine Simmler
Rating:
5.0
Customer did not leave a comment.
Elizabeth Ramirez
Rating:
5.0
Fast, courteous, and professional. Very organized. Second time renting here in a month. Very impressed with the team.
Eric Emet
Rating:
5.0
No comment
Arthur Smith
Rating:
5.0
Customer did not leave a comment.
ALAN LA FROMBOSIE
Rating:
5.0
Customer did not leave a comment.
Andrew Plourd
Rating:
4.0
Customer did not leave a comment.
BILL HIGGINS
Rating:
4.0
Customer did not leave a comment.
Joyce Trites
Rating:
5.0
Customer did not leave a comment.
KAYLEE DIAZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delia Pinero
|
Overall Experience
Rating:
5.0
Great location
Arthur Smith
Rating:
3.0
Went after-hours. Had trouble finding the key dropbox.
Richard Cuoco
Rating:
5.0
Nothing I can think of doing a good job np
Evelyn Howard
Rating:
5.0
Customer did not leave a comment.
iris lozada
Rating:
5.0
Customer did not leave a comment.
Maria Brown
Rating:
2.0
Complete the job successfully for the next customer
Paul Morganti
Rating:
5.0
Customer did not leave a comment.
Kyrylo Levchenko
Rating:
5.0
Front desk ladY was reallY nice and informative. Also drop off was super easy. All employees at this location was so welcoming ..Will be renting another one very soon . Ty ! .
Jasmine Mejia
Rating:
5.0
Customer did not leave a comment.
LUMARYS FIGUEROA
Rating:
5.0
Customer did not leave a comment.
John Cirelli
Rating:
4.0
Good service and vehicles run well.
Ward Swannie
Rating:
5.0
Customer did not leave a comment.
ALAN LA FROMBOSIE
Rating:
5.0
Customer did not leave a comment.
Christine Agnitti
Rating:
5.0
Customer did not leave a comment.
Sheri Burgess
Rating:
4.0
Only complaint I have is I’m 5’2. I wasn’t able to adjust my seat properly to accommodate my height, as well as the visor.
Aside from that, I needed a dolly unfortunately they didn’t have any available. However, they went out of their way to find something else they had around they thought I could use, which I did
natisha jiles
Rating:
5.0
The staff was very helpful and courteous.
George Thompson
Rating:
5.0
Customer did not leave a comment.
sairis moreno
Rating:
5.0
Customer did not leave a comment.
Roberto Moya
Rating:
3.0
I reserved a trailer online. When I went to pick it up, half of the lights didn't work and employee said I was ok to go. I said that I needed a trailer with all lights that worked he got another, it was worse, then the 3rd he checked also had lights out. He told me that's all he had for return trip to there. The others were 1 way. I told him I need to speak to a manager about this. He went and talked to one for me and they gave me a 1 way trailer that had working lights to use. I see that NO trailers are inspected when returned before going out.
Robert Flenke
Rating:
5.0
Customer did not leave a comment.
Juan Abreu Arnaud
|
Overall Experience
Rating:
5.0
Super easy to reserve, super helpful with which truck was suitable for my moving & overall friendly staff.
Shakira Vazquez
Rating:
5.0
This staff has been helpful most times I come there
THERESA ROBINSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmie Whitecotton
Rating:
5.0
Very good!
Chad Lubarsky
Rating:
5.0
Customer did not leave a comment.
Eliezer Vega Santiago
Rating:
5.0
Drop my SUV at 9:00 a.m. as scheduled, by 11:00 a.m. the job was done. Good service and friendly staff. Thank you!
Jonathan Nieves-Velazquez
Rating:
5.0
Provide a non smokers vehicle. The one we got smelled like nicotine really bad. They tried to make it smell clean but whatever they used got mixed up with the nicotine smell as the vehicle's heather was turned on and it almost made me sick. The whole ride we smelled it and my clothes got its smell as well. But other than that everything was good.
Katiria Vergara-Nieves
Rating:
4.0
I thought the representative Brent was very helpful and pleasant.
Robin Youmans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jada Walker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tammy larace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline smith
|
Overall Experience
Rating:
5.0
Would recommend you guys and would rent a storage from you guys again excellent service helpful employees
alida cruz
|
Overall Experience
Rating:
5.0
Staff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.
Christoher Fairbanks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THERESA ROBINSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
milady negron
|
First Impressions
Rating:
3.0
it wasnt climate controlled like you advertised
John Heffelfinger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Renee Click
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shauna Barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELE MORGAN
|
First Impressions
Rating:
5.0
Great workers there
BRYANA MERCADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jetziel Figueroa
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SETH VELEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRA GRIMES
|
First Impressions
Rating:
2.0
The staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.
sharron barr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan Andino
|
Overall Experience
Rating:
5.0
The staff was easy going and helpful. storage was clean and accessible. Thank you again.
Pedro Reyes
|
Overall Experience
Rating:
5.0
I WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.
Susan Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celines Rivera
|
First Impressions
Rating:
5.0
Very polite very friendly very nice clean work site
Moises Maldonado
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leigh Graham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danayia Caldwell
|
Overall Experience
Rating:
5.0
Nickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back
lakesha robles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosita Vazquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barraud braxton
|
Overall Experience
Rating:
5.0
Fairly easy and quick rental process
Mayling Murillo
|
Overall Experience
Rating:
4.0
This caused Ira Nelson died . That's my dad I don't need it I can't afford it.
imogene Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy boutin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maria rivera
|
First Impressions
Rating:
5.0
Quickly attended staff very helpful
Mayling Murillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julius Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Griselle Resto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Clemonts
|
Overall Experience
Rating:
3.0
Mouse issues
Melissa Wing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIMIN PATEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kirk Rigg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Serra
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dwayne Morales
|
Overall Experience
Rating:
5.0
The attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime
Gaile Archie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME CRUZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulett Webster
|
Overall Experience
Rating:
5.0
Great team at this uhual.very helpful.
charles caldwell
|
First Impressions
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️
Iris Delgado
|
First Impressions
Rating:
3.0
Great place
Michael Mcnamee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex Soto
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Magaly Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANNA CAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheilymar Padro-Serrano
|
First Impressions
Rating:
5.0
Excelente and Good atender thank you very much 💪
Luz Rivera
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Magaly Lopez
|
First Impressions
Rating:
3.0
For the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.
Chelsea Derks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chris Williams
|
Overall Experience
Rating:
1.0
Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved
Theresa Johnson-Studstill
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Chris Williams
|
First Impressions
Rating:
5.0
Excellent experience with staff
alexander davila marrero
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ana Rois
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan David
|
First Impressions
Rating:
5.0
I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage
amber kery
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAHMARA COLEMAN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron Fonville
|
First Impressions
Rating:
3.0
Notice bugs and the hallway and mouse trap in the unit
Isabelle Joseph
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen matlock
|
Overall Experience
Rating:
5.0
Great customer service
Paulett Webster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Cuevas
|
First Impressions
Rating:
5.0
Highly informative, humble, approachable, and made me feel comfortable.
Pedro Reyes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paulett Webster
|
Overall Experience
Rating:
5.0
Will have to cancel. Change of plans.
Paulett Webster
|
First Impressions
Rating:
5.0
Derell is amazing
Julius Walker
|
First Impressions
Rating:
5.0
Very good customer service
MIGUEL GARCIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS PIZARRO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA DIAZ
|
First Impressions
Rating:
5.0
Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias
MARISOL DELGADO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Mcnamee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilfredo Flores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER PATTEN
|
Overall Experience
Rating:
3.0
Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.
TrudyAnn Elliston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYLVAN HOYTE
|
Overall Experience
Rating:
5.0
Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.
Linda Flood
|
Overall Experience
Rating:
3.0
No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.
GLORIA REYES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meiling Rivera
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lukesha Minnifield-White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert bosworth
|
Overall Experience
Rating:
5.0
Thank you to Luz and all the other employees that work there
alberto pedraza
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chelsea Day
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANE JUBREY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHANNA DAMATO
|
Overall Experience
Rating:
5.0
Nice customer service agents, very polite, answered all of my questions, very helpful.
Edith Savoy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ELENA COSME
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
celine rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIGUEL GARCIA
|
First Impressions
Rating:
5.0
Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Quinn
|
First Impressions
Rating:
5.0
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility.
Thank you for your services
anthony ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAVISTDEE RODRIGUEZ
|
Overall Experience
Rating:
4.0
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce Penn Jr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pedro Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne Koshuta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
olivia coleman
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BRANDON LAPOINTE
|
First Impressions
Rating:
5.0
Staff is fantastic very friendly an always answered all my questions
DEVIN HAMMERLE
|
Overall Experience
Rating:
5.0
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better!
Your organization is lucky to have him!@
HANNAH NICHOLS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LASHANDA LEWIS-DENNIS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Courtney Axenroth
|
Overall Experience
Rating:
4.0
At a time when I really needed help you all was there and I truly mean that thank you
Gaile Archie
|
Overall Experience
Rating:
1.0
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.
Stephanie Cortes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MILDRED RODRIGUEZ
|
First Impressions
Rating:
5.0
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal
Eric Peterson
|
First Impressions
Rating:
5.0
I was very happy with the service they provided for me.
Anthony Serra
|
First Impressions
Rating:
5.0
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy boutin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Moniqua Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELISABET ROSARIO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sasu Esther
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo Quinones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT WILLIAMS
|
Overall Experience
Rating:
5.0
GRACIAS MUY AMABLES
lucey martinez
|
Overall Experience
Rating:
5.0
Excelente 👌
RHAIXA CAJIGAS
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Vanessa Ayala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aleishka Sastre
|
Overall Experience
Rating:
4.0
Luz was great
Catherine Shea
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lashanda lewis-dennis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
june steele
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chrislena hall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana Morales
|
First Impressions
Rating:
3.0
When I made the reservation they set 1st month free ,,
When I got there they say they don't do that anymore...
ALBERT WILLIAMS
|
First Impressions
Rating:
5.0
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals
NORMAN HAMEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rickford Fraser
|
Overall Experience
Rating:
5.0
Friendly staff good service
hector ortiz
|
Overall Experience
Rating:
5.0
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.
Michael Culhane
|
Overall Experience
Rating:
5.0
The manager goes above and beyond to fix problems and help
OCTAVIA James
|
Overall Experience
Rating:
5.0
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent.
Norm Hamel
NORMAN HAMEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joselyn Saglimbeni
|
First Impressions
Rating:
5.0
There was a girl who help
Me a lot Luz Ortiz she is a great person I will recommend her all day long
Wanda Zayas
|
First Impressions
Rating:
5.0
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
Shelia Monette
|
Overall Experience
Rating:
5.0
The whole process went smoothly and the staff was helpful and professional. Thank you!
Elizabeth THomas
|
First Impressions
Rating:
5.0
Very professional, courtesy, and considerate staff...keep it up guys...
RAWLE JOSEPH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jerry smith
|
First Impressions
Rating:
5.0
Everyone I spoke to was so helpful and polite something that is rare thank you very much
Gaile Archie
|
First Impressions
Rating:
5.0
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Lucy Vecchioly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda fuentes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE FRANCIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karli Hanson
|
First Impressions
Rating:
3.0
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
Wanda Aponte De Jesus
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Carlo
|
First Impressions
Rating:
3.0
manager is friendly and willing to help.
OCTAVIA James
|
First Impressions
Rating:
1.0
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
Halley Parkes
|
First Impressions
Rating:
5.0
We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
TIANA BURNETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natalie Edwards
|
Overall Experience
Rating:
5.0
If I had to rent a storage room again I would go to U-Haul.
joyce hines
|
Overall Experience
Rating:
5.0
Overall great experience!!
Christine Horn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lourdes Colon
|
Overall Experience
Rating:
5.0
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred Rodriquez
|
First Impressions
Rating:
5.0
Good customer service.
Tykie Greene
|
Overall Experience
Rating:
5.0
Brent was amazing ...great customer service ... great communication skills and very helpful
Felicia Guy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lorimar molina
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda Aponte De Jesus
|
First Impressions
Rating:
4.0
good review for everyone very helpful
Nancy Alvarado
|
Overall Experience
Rating:
5.0
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger
went above and beyond to satisfy a grievance
clarke higgins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Heffelfinger
|
Online Move In
Rating:
5.0
It should be open at least 2 hours later.
BEVERLEY BLAKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICKI CHAPLES
|
Overall Experience
Rating:
5.0
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Rhoda Haynes
|
Overall Experience
Rating:
5.0
Brent and Kecia were GREAT!
and the rest of the staff too.
David Smith
|
Overall Experience
Rating:
5.0
Every body has always been very nice and helpful to me can’t complain
Victor Andino
|
First Impressions
Rating:
5.0
Great service great storage keep up the good work..Boston road Springfield MA.
Sandra Jones
|
Overall Experience
Rating:
5.0
Amazing customer service
Dorothy Thomas
|
Overall Experience
Rating:
3.0
The monthly rate was too high.
Robert Warner
|
Overall Experience
Rating:
2.0
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Laura McKenzie
|
First Impressions
Rating:
5.0
Need to exterminate in the summer but other than that it was great.
CIARA RIVERA-EPPS
|
Overall Experience
Rating:
5.0
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Luz Martinez
|
Overall Experience
Rating:
5.0
Manager Brent and employees were always helpful and friendly!
Cheryl Price-lucia
|
Overall Experience
Rating:
5.0
My needs were met quickly and efficiently!
Cheryl Price-lucia
|
First Impressions
Rating:
5.0
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Curtis Johnson
|
First Impressions
Rating:
5.0
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Shelia Monette
|
First Impressions
Rating:
5.0
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Mark Russell
|
First Impressions
Rating:
5.0
The manager was great and forward towards my concern and questions happy birthday
Nancy Alvarado
|
First Impressions
Rating:
5.0
They were very helpful and thank you.
Lisa Bohnak
|
Overall Experience
Rating:
5.0
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Lisa Bohnak
|
First Impressions
Rating:
5.0
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Theresa Snider
|
First Impressions
Rating:
5.0
This experience was 100 times better than the last time i went here.
april miller
|
Overall Experience
Rating:
5.0
It seems that you are force to buy a lock.
rafael Irizarry
|
Overall Experience
Rating:
5.0
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Jane Cain
|
Overall Experience
Rating:
5.0
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
jose zambrana
|
Overall Experience
Rating:
5.0
I was very happy with your spfd location.
Mary Steward
|
Overall Experience
Rating:
5.0
Good services
tenisha teasley
|
First Impressions
Rating:
5.0
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
Dave Wawrzonek
|
Overall Experience
Rating:
5.0
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
LISA OMARTIAN
|
Overall Experience
Rating:
5.0
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
Janine Spinola
|
Overall Experience
Rating:
5.0
nice place rent a truck or storage ECT there the people that work there are nice also
patricia jiles
|
Overall Experience
Rating:
5.0
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
alfred bewsee
|
Overall Experience
Rating:
1.0
Need to fix back door
Don't feel welcome
Need value customers
Need to build a good customers relationships
Eliseo Gerena
|
Overall Experience
Rating:
4.0
I had a pleasant experience during my recent move.