Customer Reviews for U-Haul Moving & Storage of St Cloud

Rating:

5.0

Fast and easy drop off.

Rating:

5.0

The agent who helped connect and disconnect was amazing. Great customer service, and even in the rain he disconnected the trailer for me because it was very cold. I appreciate the service and this location is very fast.

Rating:

5.0

Jessie was awesome! She really knows what she is doing and is very knowledgeable. I would definitely use this service again. Thank you!

Rating:

1.0

My storage unit was broken into and my stuff was stolen. The staff were very rude to me when I was trying to figure out what happened and what to do from that point on. My storage unit door was damaged and the manager took my lock off and left it so any one could get into my unit. When I asked her about it she said there’s nothing else she can do. I called corporate and they offered me a new unit so I could have my things secure, I’d never rent from Uhaul again nor recommend it.

Rating:

5.0

I have nothing to complain about this location

Rating:

5.0

The man that helped me reserve the trailer was wonderful - great costumer service. He checked to make sure the wiring worked on my vehicle, he made sure I had necessary towing parts and explained the process of picking up the trailer. The women at pickup were also fabulous - excellent costumer service. The woman who hooked up the trailer also explained everything and did a great job of teaching me how to hook/unhook the trailer as this was the first time I’ve pulled a trailer.

Rating:

5.0

We worked with Jessie and Daniel A and they both had excellent customer service and were friendly and patient answering all our questions.

Rating:

3.0

The truck was very noisy on the road

Rating:

2.0

Clean your trucks and remove the empty beer cans. Make sure your trucrks are road worthy.

Rating:

2.0

A pick up is advertised for $19.95 but when it’s time to settle up we had to pay close to $60 to use a pickup for about an hour and maybe 15 miles you guys are a total rip off scam lairs

Rating:

5.0

I feel like the instructions on how to drop off the truck we're somewhat unclear, and could be more detailed. Other than that minor flaw I really enjoyed my experience with U-haul. Will definitely consider using this service again in the future.

Rating:

4.0

My future got wet and damaged

Rating:

5.0

Joe was fantastic. Thank you so much for making this last minute reservation and helping me connect this. I would not have been able to do it without him!

Rating:

4.0

Everything was great although I think my husband who drove it would have preferred something other than AM radio. Very clean and staff was very helpful and friendly!

Rating:

5.0

Helpful staff, easy pick-up and return. Equipment worked well.

Rating:

5.0

The staff was very friendly and polite. Only wish that Uhaul had a slightly tiered usage allowance as we only needed the car hauler for about 2 hrs to move our son's car from his apt to across town to the dealer service dept. 2-4 hr vs 24 hrs might have offered a slightly cheaper expense.

Rating:

5.0

Jessie and her entire team were very professional and helpful in providing us with the guidance we needed. Thank you!!

Rating:

5.0

Joe and Daniel are very help and go above and beyond to help custmer service is a 5 star

Rating:

5.0

I have moved out of storage

Rating:

5.0

Staff were very helpful and polite. Equipment was ready on time and the whole experience was positive.

Rating:

5.0

The man who helped me was thorough and friendly

Rating:

4.0

Very friendly customer service. People are very good and nice. It's great to see such service still now days.

Rating:

5.0

Great help

Rating:

5.0

Truck cab smelled like weed and the truck had a bad shake over 35 mph that was worse when loaded. Felt like an out of balance tire. Staff wàs great.

Rating:

5.0

Friendly personnel

Rating:

5.0

I think it is poor customer service when you make us use our phone to check the vehicle over before leaving and then send us the receipt in a format that we cannot enlarge to see exactly what it says.

Rating:

5.0

This location is awesome the staff are friendly and helpful.

Rating:

5.0

Everything was great!!!

Rating:

5.0

We reserved a one-way truck from Fargo to St. Cloud. The day before our reservation we were told we would have to drive to Whapeton ND to pick up the truck which would have added another hour to our drive. Frustrating that the website accepted our reservation only to change it. We ended up picking up the truck in St. Cloud and driving it both ways which unfortunately added more cost to the move.

Rating:

5.0

Are you all staff at this location have been extremely friendly customer oriented and seem happy to be doing their job and sharing the resources

Rating:

5.0

Nice ladies and gentlemen at this facility

Rating:

5.0

Smile more

Rating:

5.0

Love the 1st month unit rental for free

Rating:

5.0

Hery courteous and helpful. They had a two-wheel cart to unhitch the trailer.

Rating:

5.0

Very nice gal that helped us😊

Rating:

5.0

Always exceptional service !

Rating:

2.0

The place is pretty run down and the truck we rented didn't feel real safe. Glad I was just going a few miles.

Rating:

5.0

One tie down hook missing

Rating:

5.0

Easy pickup, affordable price, easy drop off. Can't ask for much more then that. Good experience and equipment was clean and well maintained.

Rating:

5.0

Full marks.

Rating:

5.0

Improve moble check out

Rating:

5.0

Staff member approached me, so I didn't need to seek anyone out. My App wasn't working, staff quickly handled situation. Was very friendly!

Rating:

5.0

I thought everything went very well, from picking up and dropping off and even the online part of it.

Rating:

4.0

Service was great! Person that waited on us was very friendly and helpful!

Rating:

3.0

Recently prices have increased so much and people are unable to pay high prices. Also gate is not working properly and that is why I had to move during operations.

Rating:

3.0

When you think $100/mo, you imagine a big storage unit. Nope! You get a unit smaller than a walk-in closet!!

Rating:

5.0

I tell everyone to get a unit from Uhaul.

Rating:

4.0

Things changed, and I didn’t need a storage unit. But the guy was very friendly regardless.

Rating:

5.0

Staff was great once again- I was very pleased and impressed.

Rating:

5.0

Great to have needed your facility!

Rating:

5.0

I will continue to you them

Rating:

4.0

Very great service all the way around!

Rating:

2.0

The only issue was seeing every row plowed out and getting to the last row, where my locker was, and it was only partially plowed and snow still half up the storage door because they stopped plowing right before my locker. I came back the next day and it wasn’t much better. In the year or two I had it I made 3 wasted trips because I couldn’t get at it. Other then that it’s very nice place.

Rating:

4.0

Very helpful, dealt with my concerns right away. Staff so very pleasant & knowledge.

Rating:

5.0

Good St Cloud location. Ample space. Well maintained. Friendly, understanding, helpful staff!

Rating:

5.0

Been is the BEST!! :)

Rating:

5.0

I’m not moving out of my storage yet I haven’t move in it . I pay for two months and will be moving in on 09/24/22. With another two months payment . Thank you

Rating:

5.0

The staff went above and beyond to assist me with everything that I needed . Will always come back to the U-Haul when I need to.

Rating:

5.0

My family and I have used them on several occasions we always have the same experience polite people and clean facility. Best place to do business with.

Rating:

1.0

Way overpriced!

Rating:

4.0

Everyone helped tremendously and Thank you!

Rating:

5.0

Very Satisfied

Rating:

5.0

We had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!! I would recommend this location as the ONE OF CHOICE!!!! THANK YOU! Mike for training them well!!

Rating:

5.0

Ben and Andrew were great and kind. The u-haul Google page has the wrong hours

Rating:

5.0

Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.

Rating:

5.0

Good

Rating:

5.0

I love this place..

Rating:

5.0

Very helpull staff. Made moving easier

Rating:

4.0

A little expensive and harder to get into a smaller more affordable unit.

Rating:

5.0

Ben was always helpful,courteous and professional.

Rating:

4.0

Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.

Rating:

5.0

I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it

Rating:

5.0

Well managed, great customer service!

Rating:

4.0

I have been a customer here for over 10 years I have been treated with the upmost honor

Rating:

5.0

From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!

Rating:

5.0

Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.

Rating:

2.0

We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.

Rating:

2.0

Was misinformed on the availability of storage, even after had a confirmed reservation.

Rating:

5.0

It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.

Rating:

4.0

Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.

Rating:

2.0

Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.

Rating:

4.0

The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier

Rating:

5.0

Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.

Rating:

4.0

A little too expensive for storage in the area, but overall a good experience

Rating:

4.0

Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!

Rating:

4.0

Should have a pin number to the gate as well as the card. The card can be easily demagnatized.

Rating:

5.0

Mike the manager is awesome

Rating:

5.0

Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.

Rating:

5.0

Thank you for making my move easy

Rating:

3.0

The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.

Rating:

4.0

Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.

Rating:

5.0

They were very professional and very helpful.

Rating:

5.0

Very well managed facility .

Rating:

2.0

The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.

Rating:

5.0

I didn't have to pay a deposit of buy a lock.

Rating:

4.0

My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!

Rating:

3.0

While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.

Rating:

5.0

Staff was kind and responsive.

Rating:

5.0

Great knowledgeable and helpful staff!!!

Rating:

5.0

Well done.

Rating:

1.0

The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!

Rating:

5.0

Very helpful and quick!

Rating:

4.0

.

Rating:

1.0

This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.

Rating:

5.0

Everyone did a good job. Thank you.

Rating:

1.0

The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.

Rating:

5.0

Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.

Rating:

1.0

My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice

Rating:

5.0

Friendly, helpful staff. Took care of every need and answered all questions.

Rating:

5.0

Emily was polite , professional & efficient.

Rating:

5.0

U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!

Rating:

5.0

The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.

Rating:

5.0

Management is superior to competition.

Rating:

5.0

They are all very helpful, I would recommend to all I know.

Rating:

5.0

I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached

Rating:

5.0

Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!

Rating:

5.0

The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.

Rating:

3.0

Service was friendly but staff wasn’t very knowledgeable.

Rating:

1.0

They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.

Rating:

3.0

Convenient location and hours.

Rating:

5.0

Everyone was helpful and kind

Rating:

5.0

it worked well

Rating:

3.0

It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo

Rating:

5.0

Friendly service and fair pricing.

Rating:

2.0

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Rating:

5.0

The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!

Rating:

5.0

A excellent service

Rating:

5.0

Very professional staff and helped out when needed

Rating:

4.0

Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.

Rating:

5.0

We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.

Rating:

4.0

I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine

Rating:

5.0

Your online communication was excellent. Billing notices and all.

Rating:

3.0

The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.

Rating:

5.0

Staff was freindly

Rating:

4.0

I’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!