Customer Reviews for U-Haul Moving & Storage of Terre Haute
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute
very busy. need more staff or better processes. waited multiple times more than 15 minutes for what was set up on line.
LOTS of WAITING. Courteous but need more staff or better processes. waited in excess of 15-20 more than once
well handled, excellent customer service
Personnel are fine. Truck was more than capable for the task at hand. Driver seat arrangement is terrible. Cannot roll down the drivers window without undoing the seat belt. Seat belt arrange runs across the carotid artery. BAD. Took 3 days for my back to stop hurting from the drivers chair.
good out and return time.
Thank you all for your hospitality and your help with our concerns with moving! We will definitely use this location again and refer our friends and family to this location
everyone were very courteous .
I reserved and was guaranteed a furniture dolly and they did not have one. They should make sure if they have a customer coming in that they have what that customer needs. Was very difficult moving all of our furniture without a dolly.
Nothing. Staff were extremely friendly, helpful and knowledgeable and service was fast. I will definitely use this location again!
Very friendly and helpful!
They went out of their way to be helpful and saved us money, too!!!
Get bigger transport trailers to haul trucks
Team was perfect thank you again!
I have stored twice with you guys and had good experiences both times!
I think the price was horrible and will never use any u-haul again
The man did a great job getting me in what I needed at a good price. Thank you
Relatively quick check-in since I'd preregistered online. Friendly and helpful people and the turn-in was just as quick .
Have rented from them multiple times. Great customer service. Will continue to use.
Staff was very nice and cooperative
disappointed that the box was promised for April 14th. Then it was promised April 15th by 11:30th didn`t leave the store until after 1:00PM. Caused problems getting help to unload..
Very satisfied. No problems noted.
I had a great experience - only used the truck for a couple hours but checking in and return process was very easy. Great customer service.
THE TRUCK THAT I HAD RESERVED WAS NOT EVEN AVAILABLE...HOW CAN YOU MAKE A RESERVATION AND NOT HAVE THIS VEHICLE AVAILABLE???? NOT A VERY HAPPY LADY
Long line/wait at counter.
This is the second time in 6 months I have used this Uhaul location. I have been extremely pleased with the professionalism and customer courtesy shown by the staff. Thank you for another successful day of hauling my 12-foot golf cart! You are awesome, and I will be back!
When returning the equipment it should not take so long (30+) to come out and inspect it. Please improve the wait time of inspection.
10 foot truck ran very well! Very easy to drive - no problems!
Perfect just the way it is!!
Great experience all around
There were 2 people working and 3 people ahead of me in line. I waited half an hour before they even started to wait on me. After we got home and started packing we realized they didn't include the furniture pads. They had even asked if I needed them and charged for them!
Dropped off after hours. No issues. All forms correct day after.
Wasn't told when to return the truck but it worked out alright.
Did not like that I could not get refund for the rest of the month I paid for. I only had the unit for a few days into the month.
Hours were limited.
Staff at Terre Haute location was excellent, very helpful and very nice! Great Staff!!!!
I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful
I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful
Other tenants ruined the experience by not following the rules and letting vermin in the facility. The manager was incredibly understanding to our needs as tenants and forthcoming with information.
Very convenient and service was very helpful and courteous
I WAS NOT HAPPY IF YOU ONLY ALLOW 200 CHARACTERS YOU DON`T REALLY WANT FEEDBACK!!!!!!!!!!!
Veey expensive and overly priced when wasnt able to keep up i paid more in late fees and lien fees than my actuall rent
The ability to contact local staff by phone was horrible. late fee process aND notification method was the best.Great service..I would use you guys again.
There were dead birds and trash outside. The staff were friendly, but didn`t know how to use the computer system. Please train them and empower them to do their jobs better.
Awesome service and availability of items and storage units!! I have done business with this location several times over the years.
Very good experience. Easy to drop off truck, trailer and rent a storage unit.
big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility
I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You
We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period.
Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.
Price! Way too high for the amount of space...
Helpful staff and well maintained property
The staff was courteous, extremely helpful and informative.
The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much
I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .
I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you,
A satisfied customer
Staff exceptional in all areas of service
I am a repeat customer. They are always friendly and helpful.
I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.
They went over the call of duty by taking care of an agency picking up things from my storage unit.
I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.
location, cost, personel, all great
Other than raising the rates, it fulfilled my needs.
My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.
Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.
Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.
Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.
Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.
Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks
The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.
Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.
Everything was clean and professional.
I really don`t advice any friends to rent story this store , it`s too bad
Matthew was great to work with. He was very helpful in setting up the account.
I loved the experiance. Great u-haul staff and facility.
The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.
The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.
The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.
Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.
The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.
The facility met my expectations.
Staff was very friendly and helpful, and the storage areas were very clean and well maintained.
I like it because the temperature is cool in the storage unit. No worries about heat damage.
So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.
Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.
customer service was awesome!
The staff was very helpful with my needs and worked to get me what I needed.
when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all
every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.
Very good in all aspects.
We were in an out in no time. Nice to have 24hr access soon.
For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all
Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????
The storage unit was dark and dank. All of my stuff molded.
Sat on hold for several hours a day for over a week trying to get box shipped.
Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.
Very efficient worked well.
I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.
Very good place for storage. Very friendly staff.
There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.
The people that worked there were wonderful.
I really liked how it was free with the rental of a 1 way truck really saved us in the end...
I felt that the rental cost was high. Other than that, it is what you would expect for a storage unit.
Our son goes to Rose and we stored his stuff for the summer instead of hauling it home. Everything was just as we left it. Clean and intact. Thanks!
Charged twice for rent. Asked for a refund but never got it. Facility was dirty after three months my furnishings were moldy.
Only issue I have is that I was billed a late fee when you guys were deducting payments from my credit card. Needs to be addressed.
great service will use again great price
The staff was very friendly and helpful. However, your computer system is extremely slow.
The clerk was very helpful. He answered all our questions friendly and politely.He did his job well.
Everyone here is super nice and very helpful. They seemed to always be working to make the facility nicer.
The owner and gentleman that worked there were friendly. Can`t think of any negatives.
Facility did appear well secure but there is no light inside the room. That was a surprise.
Everyone was very nice and the place is in good shape.
Todd gave a storage space within a few hours that I needed it for same day move in.
Thanks for saving my Saturday.
Actual storage unit was a little dirty and there was no lighting in the unit. Other than that it was ok.
Storage facility was clean and generally easy to access.
Staff was friendly, easy transaction to get a unit, and fast service
The hours are very inconvenient and I didn`t like that their was a huge mouse/rat bait trap in my unit.