Customer Reviews for U-Haul Moving & Storage of Terre Haute
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute
Dropped off after hours. No issues. All forms correct day after.
Wasn't told when to return the truck but it worked out alright.
The man whom checked me in & out was very nice the rear of the truck was full of cereal form the previous client. It was a nice truck other wise.
I had reserved the truck through Budget Truck Rental. The day before I went to pick up my truck, they called and told me they did not have it and that it would take a week. So at the last minute I was left scrambling to find a truck. I called u-haul and was able to find a truck within minutes. Everyone was very pleasant and professional and I will never use anyone again except for u-haul.
Truck was clean. Peole were nice. but into my trip a head light went out. Then had issue with the battery light coming on. Which then while driving late at night volt meter kept moving... then lost all power to the truck while driving in traffic. Not angry over this cause sure it was just a loose battery cable or something but was dangerous being stuck along interstate with no power to light the truck up aND wan othere drivers. After shutting the heater off the volt meter stabilized and I was able to drop it off after reaching my destination.
The ladies were super friendly, efficient, and helpful but when I first got there I had to holler a "hello" to get someone from the back. Not a big deal at all but maybe add a bell on the front desk?
The manager Todd is VERY helpful. This is a great place! Thank You, Mark Clauss
Great rental no issues fast pick up and drop off manager helped with blown fuse on my truck no charge to me great experience thank you, see you on my next rental
Dirty shop. Took 40 minutes for us to get our truck that we had reservations for. One person working 3 people in front of us.
Did not like that I could not get refund for the rest of the month I paid for. I only had the unit for a few days into the month.
Hours were limited.
Good experience, not only did I get a great truck but all the supplies I needed.
rented several times from this location good people
Mr Keene gave me above average service and would recommend this location.
Junk truck, very poor running truck, felt unsafe in the truck. Dangerous on highway. Very poor customer service. Rude employees.
I have had multiple previous problems with this uhaul location prior to my last 2 visits and i am pleased to say that the last 2 times ive went have been a complete turn around. From bad vehicles and terrible customer service to reliable transportation and great customer service. Im not sure the ladys name that helped me but i must say she deserves a pat on the back for being so friendly and reassuring about my visit and also being very efficient and quick. The last time i came i was actually going to go to budget because i figured something would go wrong for sure. But it went well so this time i decided to try again and it went great. After the turn around i would recommend you guys to someone in need of a truck or storage. Thanks
Nothing, they were all I expected.
Staff at Terre Haute location was excellent, very helpful and very nice! Great Staff!!!!
I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful
I always got good service at u-haul. The people who work there are friendly,cooperative,and helpful
Service was amazing at the Terre haute location Todd Keane was a great help.
Excellent service, this is the best U-Haul location that I have ever used.
Other tenants ruined the experience by not following the rules and letting vermin in the facility. The manager was incredibly understanding to our needs as tenants and forthcoming with information.
There were lights on the rear of the trailer that weren't working, but the technician checked them and replaced them so all was well.
I waited approximately 35 minutes to get the trailer, as there was only 1 person at the desk at first (whose customer had some long, drawn-out issue with a corporate account), and the 2nd person was busy but came right to the desk when he was done with a previous customer.
The staff was nice, it just seemed as if they were a bit overwhelmed.
The location is awkward and difficult to get out of with the busy traffic on Wabash, especially if you were trying to go west.
I also got an email that said my receipt was attached, all that was attached was some weird file format my computer didn't recognize and couldn't open. (It said: Attachments: application-octet-stream). Why can't a PDF be sent, or at least a link that can be opened?
It would be nice if I could have extended my rental online instead of having to call.
I feel I was charged to much, It showed 18.95 i paid on line and it cost me around 58.00
better in the price range in the different areas,
Nothing. The reps were great. The equipment was great as it always is.
The charge for every mile is ridiculous. There should be some mileage fee free options for the big trucks. I'm SO glad I wasn't moving across the country or even the state with your prices. Of course if I was I would have go elsewhere
Very convenient and service was very helpful and courteous
I WAS NOT HAPPY IF YOU ONLY ALLOW 200 CHARACTERS YOU DON`T REALLY WANT FEEDBACK!!!!!!!!!!!
The cost was more than expected. I believe there should be a few miles figured in the price of the truck without paying extra.
Some confusion at drop off location. Apparently the vehicle # on the paper work didn't match that on the truck.
Minor inconvenience. Well handled at drop off location.
Great service from people that care about their customers.
uhaul is not very flexible for 1 way trips. Makes a huge inconvenience and higher cost for the customer
People were rude and not personable at all! Then the guy hooked our trailer up, sent us on our way for us to find out later that he didn't hook the trailer up so that brake lights, turn signals, etc worked. Pretty sure he wasn't supposed to let us leave without those properly working. And I was set up to return the trailer to a location that doesn't even do U-Haul anymore. I called the customer service # a week ago and I was supposed to get a call back within 3 days and haven't heard a thing.
My rental was $251, my debit card was charged $289. HERE COMES THE LAWSUIT.
Todd and Crystal were helpfull and knowledgeable as was everyone there.
I have rented a pick up truck a few times over the past year (2015) and had good experiences - Last rental was a very pore experience due to very dirty (dirt, oil, etc) in the cab - I will think twice about renting a pick up from U-Haul in the future.
Veey expensive and overly priced when wasnt able to keep up i paid more in late fees and lien fees than my actuall rent
The ability to contact local staff by phone was horrible. late fee process aND notification method was the best.Great service..I would use you guys again.
There were dead birds and trash outside. The staff were friendly, but didn`t know how to use the computer system. Please train them and empower them to do their jobs better.
Awesome service and availability of items and storage units!! I have done business with this location several times over the years.
Very good experience. Easy to drop off truck, trailer and rent a storage unit.
big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility
I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You
We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period.
Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.
Price! Way too high for the amount of space...
Helpful staff and well maintained property
The staff was courteous, extremely helpful and informative.
The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much
I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .
I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you,
A satisfied customer
Staff exceptional in all areas of service
I am a repeat customer. They are always friendly and helpful.
I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.
They went over the call of duty by taking care of an agency picking up things from my storage unit.
I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.
location, cost, personel, all great
Other than raising the rates, it fulfilled my needs.
My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.
Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.
Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.
Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.
Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.
Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks
The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.
Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.
Everything was clean and professional.
I really don`t advice any friends to rent story this store , it`s too bad
Matthew was great to work with. He was very helpful in setting up the account.
I loved the experiance. Great u-haul staff and facility.
The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.
The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.
The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.
Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.
The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.
The facility met my expectations.
Staff was very friendly and helpful, and the storage areas were very clean and well maintained.
I like it because the temperature is cool in the storage unit. No worries about heat damage.
So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.
Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.
customer service was awesome!
The staff was very helpful with my needs and worked to get me what I needed.
when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all
every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.
Very good in all aspects.
We were in an out in no time. Nice to have 24hr access soon.
For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all
Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????
The storage unit was dark and dank. All of my stuff molded.
Sat on hold for several hours a day for over a week trying to get box shipped.
Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.
Very efficient worked well.
I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.
Very good place for storage. Very friendly staff.
There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.
The people that worked there were wonderful.
I really liked how it was free with the rental of a 1 way truck really saved us in the end...
I felt that the rental cost was high. Other than that, it is what you would expect for a storage unit.
Our son goes to Rose and we stored his stuff for the summer instead of hauling it home. Everything was just as we left it. Clean and intact. Thanks!
Charged twice for rent. Asked for a refund but never got it. Facility was dirty after three months my furnishings were moldy.
Only issue I have is that I was billed a late fee when you guys were deducting payments from my credit card. Needs to be addressed.
great service will use again great price
The staff was very friendly and helpful. However, your computer system is extremely slow.
The clerk was very helpful. He answered all our questions friendly and politely.He did his job well.
Everyone here is super nice and very helpful. They seemed to always be working to make the facility nicer.
The owner and gentleman that worked there were friendly. Can`t think of any negatives.
Facility did appear well secure but there is no light inside the room. That was a surprise.
Everyone was very nice and the place is in good shape.
Todd gave a storage space within a few hours that I needed it for same day move in.
Thanks for saving my Saturday.
Actual storage unit was a little dirty and there was no lighting in the unit. Other than that it was ok.
Storage facility was clean and generally easy to access.
Staff was friendly, easy transaction to get a unit, and fast service
The hours are very inconvenient and I didn`t like that their was a huge mouse/rat bait trap in my unit.