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Harold W.Customer Reviews for U-Haul Moving & Storage of Truman Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got refused from my drop off location and sent to this one with no other options. Got screwed over
JOSHUA Y.While equipment was clean, it was old in the interior. Holddown were in very poor shape.
Jack M.Ask yard guy to have even the slightest personality and customer appreciation. I wouldn't usually mention it, but when I asked him a couple of questions about concerns, he literally did not respond. We were three feet apart, he heard me.
Dale J.Everyone was very nice and helpful. Customer service was a10+!
Patrick L.Clean the equipment from previous users and have the equipment available.
Roland B.Train the employees on how to move trucks and trailers without crashing them. And hire another person a reserved customer shouldn't have to wait for 20 to 30 minutes to get their reserved truck or trailer.
Matthew L.It was a quick and easy check out and check in for a stressful move. I was so appreciative of the employees and their knowledge and efficiency. I needed to move quickly and they made that easy.
Katy B.It's a busy location but they were prompt and professional.
Adrienne D.Kelly was polite & professional. She had a great attitude and was very helpful in suggesting an extended return time beyond my choice of 4 hours. Her experience told her that I would need longer. She was right and this made a world of difference. Thank you for a great and easy experience.
Maurice J.Picked up the trailer. After loading it we discovered it had a low tire. Returned to U-Haul. They discovered it had a leak, but was able to replace it with a tire from another trailer. This delayed our move by a day because we had to load/unload a non working vehicle. Not easily done! On the trip from MO to MN I was pulled over in IA because the passenger side tail light was flickering on/off as I was driving. I didn't get a ticket but it was just another unnecessary delay. On the trip I had to stop to adjust the driver's side tire strap that would come loose. I had not issues with the passenger side one. I was told the trailer was inspected when I picked it up, but have zero confidence that it was with all the issues I had with it. I would NOT recommend this location for its attention to detail.
Alan K.Love the service I always get here!!
Terri W.Got in got out,customer service was wo derful
Teressa P.Nothing at all...very nice and courteous.
Willie M.Whole experience was great. Thanks
Steven B.Busy place, staff was very helpful and friendly. Recommend.
Darrell O.The guy helping drop off the trailer was very friendly and helpful. Props to him.
James D.I want to know very distraught and I spoke with a Kathy ir Kim, I believe her name is the location that is on Blue Ridge and 49 Highway. she is wonderful and I'll recommend you guys to anybody she's so compassionate she has empathy and she is best to work with.
Terrine B.Best place.
Erin L.The staff was really friendly and attention to detail.
tony r. | First ImpressionsNo additional comments
Shirley B. | First ImpressionsThe lady was so nice and she has great customer service
Tanesha M. | First ImpressionsFirst truck they gave me almost got me t boned since it stalled out and started jerking in the middle of a turn. Then it quit on me on the ramp to highway had to turn it off and on repeatedly until it went but wouldn't go over 15 miles after. Second truck they gave me had no gas and had the low gas warning on. It was definitely better than the other because it didn't break down but it struggled on hills and couldn't really accelerate.
Jason G.Jonathan is always on the ball and so helpful.
Christina A.The service attendant was courteous and helpful in getting us a truck and the right equipment. We are very pleased with this branch and we will recommend this company to others.
Glenn S.Being cold outside and a very busy location after dark it was a bit hard to sort out where to drop things off at and make sure all was good. Staff was very friendly though and it was a quick and painless process. They did a good job though and I would highly recommend this location!
Scott D.Rented a trailer at a very reasonable price, it was ready to get hooked up when I arrived. The associate hooked it up for me. They disconnected it for me when I arrived and I was outta there in less than 5 min. You can't ask for better service
JUSTIN G.Will not recommend.
Jari O.The store staff was very friendly & helpful!
Natalie V.In and out quick, no hassles.
Frank B.staff was horrible!
LISA J.Really nice and how I can access 24/7
JOSE M. | First ImpressionsThe first truck I got had a malfunction and the back door wouldn't open. I called and talked to Jonathan Smock who just happened to be the young man who rented me the truck the night before. He had me bring the truck back and even though he wa busy, he had me back on the road in no time. He was very pleasant and professional. Just an all around nice guy. Hope to see him again next time.
Christina A.The NICEST Uhaul I've ever used
Marquita J.Easy online and easy to pickup equipment.
david P.Fire the person connecting trailers
Guy R.Not a thing. I had the pleasure of meeting three employees there and all were very courteous and caring to meet my needs.
Phillip W.Love the staff here. Kinda expensive ,but worth it knowing our belongings are safe.
Paul M. | First ImpressionsThe customer service was excellent. The 15' truck was in excellent condition. The tow dolly was in moderate condition. I highly recommend always purchasing the extra insurance, which we did. Doublecheck the rivets on the tow dolly lights and wheel area before use. After stopping about 50 miles into a 1200 mile trip, we noticed one of the tow dolly lights had fallen off the wheel area and was dragging in the road by its wires. All 4 rivets were gone. Fortunately, the light still worked, and we secured it in place with tools we brought, but this issue was preventable.
kristin J.Easy to haul
William m S.The nice lady behind the desk was friendly and nice. The only drawback on this location is customer parking availability. I liked the variety availability of equipment. I'd rather have that versus parking.
Harold C.Fabulous staff! Very courteous and helpful
Terri W.Very good place.
Erin L.Staff are very easy to deal with. I would definitely rent here again. Thank you!
Carolyn F. | Overall ExperienceI rent this space 8 months and had to always go inside store to get someone to go let me in to storage space. This was an inconvenience for me. Not having access during hours promised on contract. On one occasion I came to get in 30 minutes before store closed and the clerk refused to let me in. I always had to wait while clerks finished helping customers inside store though I was a paying customer. I hope not needing storage space again but if needed I will definitely look into other places.
MARSHA C. | Overall ExperienceStaff at the location was great to deal with. Despite the last minute reservation, they were able to get me the truck I needed very quickly. Thank you!
Joseph H.Truck was in very poor mechanical condition. After hours checkout process was horrible.
Joel H.Very smooth process. Using the website was easy.
Steven B.The lady that helped me was very nice and respectful. I love dealing with her and I will always come back to U-Haul. Thank you.
patrick C.Very helpful and friendly.
Kim D.Super helpful and kind.
Jeffrey T.Friendly staff. Work completed on time. Competitive pricing.
Daniel C.We tried to rent a uhaul on friday the 11/10/23. wasn't ready the whole day and couldn't get it until 11/11/23. Customer service was rude. I use you alot and y'all acted like you didnt care two shits on how things were going.
Greg W.Nothing at all
Anthony B.The Staff & service is outstanding!
France T.Hire more people
Terrie C.N/A
Alva L. | Overall ExperienceLove this place!! I will use them fir all my travel and storage needs. The staff was helpful and friendly.
Paul M. | First ImpressionsNothing was together and I wouldn’t recommend this location/but the new manager was excellent in fixing my problems!!!!
debra w. | First ImpressionsI didn’t know that I wouldn’t have access to my storage at anytime. The staff was very helpful. The price of the storage was not good for me as well.
brenda m. | Overall ExperienceI want to extend a gratefulness thank you to Collen and Elizabeth for all of their help and support during my time with the u-haul storage. Unfortunately, one staff member named Bo was rude to me the entire time I had this storage space, no matter what my question was or concern he was super rude and disrespectful. Thank you
Yvonne B. | Overall ExperienceVery good costumer service
Sean D. | First ImpressionsFriendly and clean
norma b. | Overall ExperienceThe cost could have been lower per month, but overall it was good.
Kamille J. | Overall ExperienceCouldn’t ask for better customer service, staff was AWESOME.
Laura J. | First ImpressionsOver charged and my storage unit was always blocked by one of the trucks and the stuff wasn’t helpful at all
Lakesha T. | Overall ExperienceThe gm Steve was always very helpful he works with pride and it show through his staff as well!
Brandon F. | Overall ExperienceTruck air condition didn't work when driving, waiting on store where I picked Truck up too call me. The guy was very nice that took the info.
Carol B. | First ImpressionsThe young guy at this location. Assistant manager was so awesome and helpful. I'm not sure of his name. He had tattoos on his hands and curly hair. He was so helpful and nice. He helped with a lot.
Jessica S. | First ImpressionsGreat friendly staff
Leslie B. | First ImpressionsYour employees are so great. My great thanks to the great people that helped me at my u-haul.
Amanda R. | Overall ExperienceSteven was great
Hope G. | First ImpressionsI was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…
Harlon B. | Overall ExperienceThe U-Haul “System” seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit’s available. It was only because of the General Manager’s efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.
David K. | Overall ExperienceThe entire staff was excellent! Steve and Kellie- thanks!
Angela S. | Overall ExperienceCheck in on my truck rental was not good. To much horse play.
Larry T. | Overall ExperienceSteve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.
Monica H. | Overall ExperienceNo hassle or haggling great prices good customer service
Keaira G. | First ImpressionsEvery time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good
ASHTON P. | Overall ExperienceThanks U Haul
Bruce S. | First ImpressionsIt was a hole in my storage and everything thing got wet and mildew a lot of spiders.
Juanita C. | Overall ExperienceHad problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.
Halena G. | Overall ExperienceHigh prices
Lisa M. | Overall ExperienceAn available restroom was the only disappointment.
Anthony M. | First ImpressionsI would say overall it's ok. I'm late paying I'm my storage and they are charging me 21.99 each month. Rip off. I can't wait to get my stuff out of that place!
Tamara B. | First ImpressionsOnly problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.
BRIAN L. | First ImpressionsNew management is wonderful
haylei c. | Overall ExperienceA lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant
Dixie W. | Overall ExperienceMoved because the rate went up twice in less than a year!!!!.
RICKY M. | Overall ExperienceThe only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀
clarita j. | Overall ExperienceSteven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!
JOAN H. | First ImpressionsIt was convenient and the nearby and close
Debra S. | First ImpressionsEverything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.
Gary F. | Overall ExperienceI felt very taken care of. And the little young guy was very helpful, I was very much satisfied.
Gary F. | First ImpressionsAlways great and Pleasant!
Sean R. | First ImpressionsWorst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!
Lori B. | Overall ExperienceStaff were rude. I was overcharged and still dealing with getting a refund.
Rakeisha C. | Overall ExperienceRats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.
maurice w. | Overall ExperienceKeep up the good work
Raven B. | Overall ExperienceI am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.
Faith N. | First Impressionsthey was very helpful
nikouma w. | First ImpressionsCan always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!
david s. | First ImpressionsThe staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.
Richard W. | Overall ExperienceOne of the employees were very rude and very dismissive. I will not recommend this location at all.
Victoria H. | Overall ExperienceI liked the alarm system
Harry B. | Overall ExperienceNo comment
keela h. | Overall ExperienceClean and friendly
Harry B. | First Impressionsgreat service
bonnie e. | Overall ExperienceClean, easy access, very nice employees
Charles B. | Overall ExperienceMy card was charged $155 dollars but I was informed transaction only for $78
Jasmine R. | First ImpressionsDropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656
MARTIN S. | Overall ExperienceGreat
Timothy H. | First ImpressionsReally appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute
MARTIN S. | First ImpressionsVery good customer service with Steven as associate
DEBRA V. | First ImpressionsMy interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.
ramona r. | Overall ExperienceU haul was very professional. I appreciated your service. Thank you you.
elmer h. | ReservationI use the facility for four years and never had a problem
CRYSTAL H. | Overall ExperienceThe staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website
Jane S. | ReservationI forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.
Shawntee L. | Overall ExperienceEveryone was very helpful.
Diana H. | Overall ExperienceRude CSR’s, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.
BRYAN O. | Overall Experience