I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could’ve been avoided if I had more of a notice. I will never use U-Haul again after this experience.
John G. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Uptown Charlotte
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..
mary g. | Overall ExperienceXoxoxo
chelton m. | Overall ExperienceWorker at facility was not helpful and didn't want to be there
Michael A. | Overall ExperienceThis facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.
Alex B. | Overall ExperienceThey never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on
Anthony k. | Overall ExperienceI have a lot of very important stuff store and I love that it's air conditioning inside the storage bin
Eugene L. | Overall ExperienceSuper helpful staff.
Dawn S. | Overall ExperienceEverything was good till the end they didn't notify me that they was moving other than that everything was great
BETTY A. | Overall ExperienceAlthough I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith
Tonya S. | Overall ExperienceKeep up the good work!!!
Tyrone W. | Overall ExperienceThe online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.
Kimberly M. | Online Move InAbsolutely terrible experience all around.
Jenna B. | Overall ExperienceI had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Thank you.
jessica m. | First ImpressionsStaff was nice but I was giving units that belonged to other people three times, and have extra charges on my account
TORIAN K. | First ImpressionsThe service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day
Barbara M. | Overall ExperienceGreat people to work with you and any problem you have while you are there at the site.
Linda j. | Overall ExperienceStaff was great but my uhaul had spiders and hornets all over in the inside.
Isaiah H. | Overall ExperienceI will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet
Paige L. | Online Move InThe staff was very helpful especially a black young female
barbara G. | Overall ExperienceThis location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.
Brenda L. | Overall ExperiencePlace was secure but no lights in my unit at all very dark. But my stuff was safe the entire time
John S. | Overall ExperienceWhen we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot
Tongla B. | First ImpressionsWas able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.
Kalyn A. | First ImpressionsThe manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.
KAREN L. | First ImpressionsThe trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.
rudy l. | Overall ExperienceStaff was very helpful and courteous!
Lakisha W. | First ImpressionsAll U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.
William B. | Overall ExperienceThe facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.
Krystoff H. | First ImpressionsThe staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue
Branden S. | First ImpressionsThis is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.
Ellen I. | Overall ExperienceThe manager Taheem was very Pleasant and helpful
michael w. | Overall ExperienceThere were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.
Jamison F. | Overall ExperienceThe staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.
darrin a. | Overall ExperienceTaheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.
TASHEENA L. | Overall ExperienceFacility did not seem to be in a safe area, but the customer service and experience was excellent.
Kate C. | Overall ExperienceThank you!!
Summer B. | Overall ExperienceGreat owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.
ELIZABETH G. | Overall ExperienceCongratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.
Kwame B. | Overall ExperienceThe place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know
carson w. | First ImpressionsThey were terrible. Some stuff was damage and missing.
jean f. | Overall ExperienceI really enjoy renting from u - Haul the general manager is awesome person
aric w. | Overall ExperienceMy services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team
Melissa W. | First Impressionsthe unit i reserved was not available. had to find another storage facility...extremely frustrated.
charles p. | First ImpressionsApparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.
charles p. | Overall ExperienceStacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.
Ellen I. | First ImpressionsThe building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.
John A. | Overall ExperienceUHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.
JORDAN M. | Overall ExperienceStaff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.
Michael H. | Overall ExperienceI was pleased with the service..
Leroy H. | Overall ExperienceDisrespect by staff more the 1 time
Keith N. | Overall ExperienceStorage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.
Michael H. | First ImpressionsManager on duty at the time was super professional
Marcus E. | First ImpressionsNice job guys!On North Tryon...
Barbara A. | Overall Experiencenone
Billy C. | First ImpressionsNo problems whatsoever!!!
Franke M. | First ImpressionsStaff was customer oriented and a pleasure to work with.
Andrea P. | Overall ExperienceFacility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.
Donna H. | Overall ExperienceThanks Again Vincent for Your Patience and "God" Bless!!
LONNELL B. | Overall ExperienceI arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.
Ashley R. | ReservationOn multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.
Jonathan S. | Overall ExperienceThe manager, Vincent, and his team were great. Very knowledgeable and friendly.
Jan W. | Overall ExperienceVery helpful!!
Tara O. | ReservationUnfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait
Angela S. | Overall ExperienceI did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again
Ashley H. | Overall ExperienceOnly one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.
Christopher T. | Overall ExperienceStaff did not go out of their way EVER. Clean, but not friendly.
Rebekah L. | Overall ExperienceThere were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.
Denise N. | Overall Experience