Customer Reviews for U-Haul Moving & Storage of Springfield

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Brian was very helpful!

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The check line was constantly on. The truck did not run correctly. The first woman was so high that she put down the wrong date, I know this because I could smell the weed, I hadn’t even picked up the uhaul yet and I got a call saying I was an hour and a half late and I would be charged for another day. I hadn’t even picked up the uhaul yet. When I expressed my concern the woman automatically went on the offensive instead of apologizing for their mistake. So unprofessional. This might be a deal breaker as far as using uhaul ever again.

Rating:

4.0

My experience was wonderful.Both people I worked with very nice and pleasant

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The return was seamless

Rating:

5.0

Nothing. They are always helpful and efficient when renting or returning equipment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Very convenient and friendly

Rating:

5.0

Great service

Rating:

3.0

There was supposed to be a lock in the storage unit when I got there- there was not. The directions on access were vague and resulted in me trying several different doors and keypads to figure out the process, in the rain. There were not instructions on where my unit was, sk I played wander around uhaul to locate it. Unit is clean, as is facility, online setup was lovely.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Not a thing ,All good

Rating:

5.0

Thank you gang! Everything went well, smooth.

Rating:

5.0

Excellent staff there last 2 times especially the one young guy

Rating:

5.0

Nothing

Rating:

5.0

The young lady at the dropoff location made the return super easy and fast….exactly how I like it!

Rating:

1.0

The truck had to be towed back to the facility

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Truck was covered in snow I had to use my jacket to clean it off

Rating:

5.0

The truck was clean I side, but when I got there it was covered with ice and snow and we had to clean it off. The employee wiped the snow off but stated they didn't have a scraper.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

The manager was on point. They didnt have my $611 box order ready when i arrived after placing it on line the night before, he said a new guy opened and didnt pull it, he was very fast in pulling it, then rented a 10' to haul them all home, when i returned to the location to drop off, i pulled in and waited has instructed at the designated spot, after 5 minutes another truck pulled in, the guy jumped out went inside, then the customer returned to his truck, an african american employee came out and just walked right past me, taking care of him first. I made the statement i was here first, and he just looked at me and kept walking to get the other guy. He then went back into the store just leaving me there. Very poor! The truck also spelled like cat urine inside the cab, the manager did spray it with something but a couple of minutes later it was stinking so bad again i drove freezing with the windows down.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Unfriendly and unhelpful

Rating:

5.0

The staff at this location is a 10/10. I hope they all get a call or email letting them know how good they are !!!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

All employees were helpful at both locations excellent customer service in Danville and Springfield

Rating:

5.0

It was a great experience start to finish!

Rating:

5.0

Quick and always willing to go the extra mile.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I had no issues. Keep up the great work!

Rating:

5.0

The inside of the vehicle was sticky from a soda or drink. Everything else was great. Daniel was there instead of the last manager who was horrible. He was very helpful, friendly, and really knew his job well.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

One minor complaint: The van I rented had a "Time to change the Engine Oil" reminder on the dash. Other than that, the van ran and drove perfectly, and was well suited for my moving needs.

Rating:

4.0

Staff was always friendly and helpful. Enjoyed that you could pull inside to load/unload.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

It was busy first thing in the morning, the manager was in her office and seemed "bothered" that she was asked to help by her employee. It was very cold and icy, the doors were frozen shut and she just handed us a few tools and told us to see what we could do to get them opened....she didn't want to help out in the cold!! Felt sorry for the girl working the counter because her manager obviously didn't want to help her. The truck I had didn't want to go in gear, way too much play in the shifter on the column.

Rating:

3.0

Start the vehicles early to defrost the windshields or at least give us a scraper so we don't waste our rental time cleaning the vehicle.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

The Fuel tank should properly represent what is on the paper given. I paid more than what the tank was due to not saying something before I left. The workers however, should have caught it.

Rating:

1.0

Had a one way rental. Person was cordial enough when I dropped off, and asked if I wanted to put own gas in, as tank was at point I would be charged a stiff fee. When I arrived he was outside smoking and never introduced himself (shady area of an unfamiliar town so I was apprehensive to hand over keys and info)! Then when I came back from getting gas he had gone inside. I turned off truck and removed the key from the ignition then automatically slipped it in my pocket, of course out of habit, also so I had hands free to open back and I checked around truck and took photos then went inside. I was not asked for the key and after the stress of the day and the area and overall experience, I didn’t think of it myself. I got checked out and left to drive w my ride the hour back home. I discovered I still had the truck key when we were 65 miles away from the dropoff and when the guy called me looking for the key! It had been an hour since drop off. Of course, I had to drive an hour BACK to return the key. I did ask him why he hadn’t checked for the key when I checked out and he just said he had had a crazy day so didn’t ask for the key. (I didn’t even ask why it took an entire hour for him to call me and inquire. Had he checked immediately I might have still been close by!) I realize I was the one that still had the key, however had he followed through on check in he would have realized he needed it and did not indeed have it. The neighborhood was not an are where one would leave keys in an ignition just sitting around.) Also, my U-Haul account did not show the rental from today for me to find the contact info of the place. I will NOT be using either of these locations again. And I will be looking for a different rental company than U-Haul if there’s any future need for a rental. Digital pickup and human dropoff were both Very Poor!! Failing grade U-Haul!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The process for pickup was not nearly as seamless as the description would imply.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I have used U-Haul for many different reasons over the past 50 years. I always have a good idea how many miles it will take to accomplish the usage and generally right on. This trip was around 150 miles round trip. We did not go out of our way more than a couple miles for food and gas. When I returned the vehicle 4 1/2 hours later, I was told the milage showed several miles more than I would have gone so was very surprised and taken back by that finding. I didn't know how to respond because I knew we didn't drive that far. I told them I would pay the bill but was concerned that mabye the odometer was not functioning properly or the "mileage out" reading wasn't correct. The people at U-Haul were very nice about the whole situation and I told them it wasn't there fault but I was concerned about the extra miles it showed I had gone. A few hours later I recieved a receipt showing they credited me for the miles I was questioning and really didn't use. They didn't have to do that but they did and I really appreciate what they. Over all these years I have always had a positive experience dealing with them. U-Haul has always seemed service oriented and fair and they proved it again with me. Thank you!

Rating:

5.0

The staff is very professional and caring. They truly went above and beyond to accommodate my reservation needs! I ha

Rating:

5.0

Everyone was friendly and prompt. Great experience overall

Rating:

3.0

The driver seat had a piece of metal protruding through a tear in the seat and put a hole in a brand new pair of pants that I wore today. Although I constantly pushed it back into the rip, it kept coming through and poking into my leg.

Rating:

5.0

Staff was very helpful, courteous and accomodating. We had a last minute change in plans and they did everything they could to make things go smoothly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Not one thing everything was professional, , courteous and affordable. Thank you so much.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

N/a

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Staff was very friendly and helpful with multiple stops for our packing needs and trailer reservations.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Price

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Everything went very well with the gentleman at the pickup location. He helped me greatly and the lot was clean, inside the store was clean and the restroom was clean!

Rating:

4.0

The pickup location did a great job. The lot was clean. The checking out the equipment I rented went smooth and the person helping me out was very nice!

Rating:

3.0

Trailer was very dirty inside. I needed more blankets so the employee said he'd add it to my existing reservation. He didnt. He created something different which caused complications at check in.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Top notch staff and equipment!!

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

Transmission was shifting weird regardless of load and tow button . Could not hit highway had to travel city . Steering was off and loose . Passenger mirror interior cover almsot fell out of the window because apparently it wasn’t installed right . Driver weather stripping kept falling out when opening the door . Horrible experience

Rating:

4.0

Lower the price on cost per mile.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The units are over priced for the size you have to enter ur code every time u come back in from thrcmoving truck and the storage up stairs is ridiculous especially when trying to move by urself

Rating:

1.0

Gm had no customer service skills never smiled and had the personality of a funeral. The storage locker I rented was over priced for the size so I had to rent another one and she couldn't get me a deal wouldn't even try she came to unlock my first locker eating noodles

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

One of the best experiences I’ve had with U-Haul. I normally dread the process but we got our rental quickly and it was a breeze to return. No issues at all! Big thank you to this location!

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The driver door of the truck did not close properly. The truck was returned prior to my checkout and not clean. The alignment was off. The truck kept pulling to the right. When I returned the truck to the office, we went inside and it smelled like weed. The customer service was not the best during check out, but a little better at check in.

Rating:

5.0

My first rental on Saturday was a 15' truck and it was not big enough so I came right back and rented a 26' truck. The guys made that change very easy and check in was a breeze. Job well done.

Rating:

5.0

Nothing employees very professional and polite.

Rating:

2.0

The lighting was bad in the storage area Two of the times I went to the storage unit ther where homeless people walking around your rental trailers and one guy urinated on the side of your building right next to the door my son and I where using. If I wasn't caring my firearm I would of felt unsafe and left!

Rating:

1.0

My truck had roaches in the truck

Rating:

4.0

I registered online in advance making pickup super fast. Staff at pickup and drop off were very friendly!

Rating:

3.0

Customer service at check in was 2 star. Had to return for a dolly and the service was better, checkout was quick and easy.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The clerks were amazing, very helpful and courteous

Rating:

3.0

The truck got stuck in park It was raining and the windshield wipers did not work The cab stunk of cigarettes

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

After hours drop off, but no issues.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Everything was great. In and out for reservations and pick up was smooth as well as the return of the truck. Great job

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I thought I had reserved a van only to discover I needed to use a small truck. This cost me more in per mileage cost. I gladly drove the truck but I will be more careful in the future not to be confused by the reservation system.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Fast service and convenient location. Everything worked well.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The units that I rented were broken in to at two separate times. The first time, the manager let me know immediately. I took the settlement because no one seemed interested in assisting me with finding my belongings. They just acted like it was a normal thing. Then my monthly rent went up not once, but TWICE. Then my unit was broken into again. I wasn’t even notified. I just tried using my key and it didn’t work. Literally will go out of my way to let people know never to rent anything from there. Beyond poor business practices and virtually no security whatsoever.

Rating:

1.0

roaches everywhere at this facility is ridiculous. I have my stuff in there 1 day and I am moving it out.

Rating:

1.0

Did not get offered the 1st month rent free and you are not able to do partial payments which causes people to fall behind and their stuff auctioned off should be able to at less do partial payments and should be able to have access to your unit or at less if you do not make a payment should be given the chose to get your stuff out before they auction it cause some people put their whole lifes in the units

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Thank you. Great experience!

Rating:

1.0

I was told by 2 different people I had 30 free days and that's why agreed. I was then charged the full amount and possibly charged a second time.

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

The manager there is a salty angry woman. All the guys that work there are very friendly and helpful. When I departed I said I hope you can get the lift operational again and the manager told me one customer broke it. I was the customer that it happened to. I didn't tell her that though because she is so negative. The lift cable broke when I was using it. It was mechanical error not my fault. The facility currently has no way of getting heavy stuff down to the 1st floor. It's a three story building. An elevator that is dependable is very important and needed. I had to use a dolly with all my heavy furniture down three flights of stairs. I'm very unhappy about that storage facility. It's like our stuff is being held hostage because unless you are strong enough to carry your stuff down the steps you can't get your stuff down and out of there. Yet we have to pay the storage bill every month without fail but they can't get the lift to work and keep it working? I would say I recommend U-HAUL but I can't recommend this facility to anyone.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

There are no carts to move personal items on. This would be a major plus to bring the rating up to excellent. Though there is a lift for personal items to the third floor and elevator for people would be a nice plus too

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

We were very pleased with everything Everyone was will to do what they could to make our move in as smooth as possible. The guys loading the lift stated it was very slow Thank you

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Old, old building that smelled and small locker.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

What the facility lacks in newness (just an old building), it makes up for with customer service. The young lady who was working I think Mykayla or something like that…she was super nice and helpful.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

4.0

Staff was extremely helpful and friendly.

Rating:

1.0

Looks can be deceiving,...Upon getting all of our stuff out of the storage we got all of our bins to the new property and realize that rats had eaten through our clothing there was so many rat droppings that we had to throw stuff away it was really horrible, I've never had cockroaches in my life and one of our bins had a lot of cockroaches inside, not only that, we had a air conditioner just disappear! And don't try to contact them you can never get a hold of anyone at the facility and if you do the manager is never available!!!!

Rating:

4.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Manager was very rude and kept calling my stuff in my storage unit crap which I don't appreciate,my stuff is very valuable to mean and has meaning to alot of it and for her to call my things crap was just rude. She had a very nasty attitude and her employees do her work because she said she didn't feel like climbing the stairs when no stairs were involved.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The two guys that work there was rude and didn't want to listen to what you had to say about anything

Rating:

3.0

Hard to load and unload

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer service was exceptional based on other experiences

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

I would have gave 5 stars if there was a ramp for the higher floors

Rating:

3.0

got multiple letters saying rent was overdue after i ended my lease

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won’t use uhaul again because of this will just use more convenient storage

Rating:

1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Rating:

1.0

Springfield Management is terrible very disappointed

Rating:

2.0

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Everything was good except the storage area is full of trash.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

Rating:

4.0

The u-haul team did a great job. have been a customer for 25 years!

Rating:

5.0

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

Rating:

4.0

The young man that help with everything was excellent, he made sure I was taken care.

Rating:

4.0

Would use this facility again

Rating:

1.0

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Rating:

5.0

Very convenient and employees are very helpful!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Had a very pleasant experience. Jared was more than helpful.

Rating:

5.0

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Rating:

5.0

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Rating:

5.0

Every one is very nice

Rating:

5.0

Friendly and courteous at all times

Rating:

1.0

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Rating:

5.0

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Rating:

5.0

Equipment clean and ready, customer service great, overall to very good experience!

Rating:

5.0

It was nice to have a place for storage, but it was getting too expensive to keep.

Rating:

3.0

An elevator to the third floor would have been very convenient.

Rating:

5.0

Great!

Rating:

3.0

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

Rating:

5.0

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Rating:

3.0

Construction made entrance hard to find.