Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
Every single thing about this rental experience was HORRIFIC!!!! The reservation process was misleading, the pickup process was very delayed due to vehicles with malfunctioning dashboard indicators, and incompetent staff. The drop off process was even worse!!!! My card was incorrectly charged outside while I was inside waiting for over 30 minutes for someone to Che k me out. I have receipts which show I am overcharged, and no receipts that show the reimbursement. I'm so upset with this location, I do not plan to rent from them ever again. If I go to another location to do my frequent rental, and experience anything like this again, I will not plan to ever rent from UHaul again, it was TERRIBLE!!!!!!
The particular truck I rented was a junker. I was worried the whole way that it would break down. Ran and drove horribly. Needs to be retired. One more rental truck like that one and I won't be using uhaul anymore.
We had to wait about 30 minutes to return the trailer because they were busy. The personnel was very apologetic about our wait. It took only a couple of minutes to process once they got to us.
Staff was as friendly as chase employees
Always curious and smiling regardless the heat outside.
Limited parking makes it hard to maneuver the property..,
Experience went as expected and Paul Yumul took very good care of me!
Trailer was in excellent condition and pulled well.
Everyone was helpful and kind. Thank you for the excellent and professional service.
Everyone was polite and friendly. will return.
Provide 2 boxes for after hour return of keys.
I didn't understand why I needed to be the person to turn on signal and brake lights. I get picking it up but returning also?
Slow customer support during pickup and drop off. The latch on trailer down was faulty, making it difficult to latch. Did not receive confirmation that trailer was returned for 24 hours after drop off.
Service your equipment regularly
Info about gallons to be filled is not clear. I spent 5 gallons more than needed. Mileage and Gas level NOT updated when i pick the truck. I do not know why, but it is not a good sign of your control... Truck is with you, i pick first thing in the morning and you does not have correct milleage and gas level? really? NOT a good sign...
Extremely Poor Customer Service and Follow-Up
Front area where equipment is received and returned needs to glow better. Hard for people to get in and out when there is more than one person there
The staff were courteous and friendly. They made the vehicle return process easy. They patiently listened to my complaints.
We got a truck, that broke down 3 times we have to wait about 3 hours for mecanico to replace a battery that was used, then it broke 2 more times, making my move a bad experience, it was till almost 4 a.m when we finish because a bad Truck, when I return the next day the guy say, sorry this truck is going back know next month, and that's all, Im5 like hey can we get a discount for getting a piece of shit of equipment but no, nothing, really bad experience all and all.
Paul made this a great experience.
Make sure your equipment works before the customer comes to pick it up.
We were very pleased with our experience.
RV Storage gate timer was broken. Counter was understaffed resulting in long waiting lines for customers.
Wash exterior and vacuum interior.
Equipment was cleaned, but not maintained. Also, was charged for fuel, which I did not mind since i did not fill the Uhaul up befreo returning. However, I was charged for 7 gallons of fuel even though the mileage on my trip was only 10 miles, meaning the truck barely got over 1 mile to the gallon. I find that very hard to believe. That being said, the people were very polite, and the facility is nice.
The staff here is very friendly. They are always very helpful and flexible with rental dates and times regardless of how busy they are. I have never had any problems any of the times I have ever rented from them. I would highly recommend this UHAUL location.
Notify location of after hours drop off box also make sure it can be seen. We were not told where this box was and upon arrival we had to search for it. I large UHaul storage box covered it up a bit.
When I dropped off the truck in McKinney, the man asked how my experience was and I told him honestly, it was bad. I told him about how the tire tread separated while driving on the highway and, without asking any questions or being concerned for my experience, he said, "oh you must've been driving too fast or been overloaded." He could've politely said, "wow, I'm sorry you went through that. Must've been scary. May I ask what speed you were driving? or How full was your truck?" He just assumed I was doing something wrong. I was going 10 under because I was unsure how quickly I could drive and didn't want to push it. I wasn't even half full. Plus, these are moving vans, they're intended to be filled. I will be hoping for a resolution to this overall problem at both locations.
this is a great Uhaul location.
Kind of confused thought this was the location I was supposed to drop off at then I get a bill for dropping it off at the wrong place but the staff was nice
They were so nice and fast. We were in and out in about 15 minutes and they were packed with customers!
Again, very fast and friendly service. I drove in and was met in the parking lot by an employee who unhooked and unhitched the trailer. I was there for four minutes,
I made the reservation over the phone with this particular location. When I went to pick up, no reservation was found. Paul did an excellent job of making a new reservation so I could be on my way. Two days later, I get a call from uhaul asking if I was going to pick up the trailer. Get your database figured out guys.
I contacted uhaul 3 times to find out when the box would come. It was a pain and frustrating not knowing when we would get it. Keeping customers in the dark is not cool
The truck had to be cleaned while I waited, cat hair was all in the cab and cargo space. There was still cat hair in the door pockets.
this was a great place to rent and convenient to get to
Excellent boat storage options.
Fix the air conditioning on the truck. Make sure to verify all information to eliminate any confusion.
The CSR at the front desk was excellent. The outside workers were excellent. It was very busy, very hot and these guys still were smiling and made the process very easy on me. I love this location and the team.
From pickup to drop off the staff was awesome on a first of month, holiday weekend! The Manager was very helpful and friendly and guided my backup to trailer!
Very friendly and helpful.
I just wish they had had more 6x12 trailers on hand. They had a whole bunch of the smaller ones, but only one of the larger ones. I know its not entirely the location's fault, they are kind of at the mercy of who drops what off and when...but perhaps they might communicate with the Leadville location and split the equipment up with them if either one of them needs more of one truck/trailer and less of another. Overall though I had the best Uhaul experience of my moving life so far at the Alma shop. Thank you!
Listen better. Better communication. Better service. Was very unorganized.
Understaffed. 45 mins to pick up van
The return vehicle area is very congested. Returned vehicles need to be processed and stored quicker. There is very little room in the front of this location.
Nothing, you've more or less got a well oiled machine. Business as usual.
Loretta was our delivery/pickup person. She was excellent. She was friendly and very helpful and when I found I needed an extra box she helped arrange it quickly. Thank you
Hire more help, was very busy so had to wait awhile
The manager helped us & was very polite. The store was very clean & close for last minute pick up.
Best U-Haul I ever experienced!
Nothing. Great job! Friendly and helpful employees.
The truck that was rented was my only complaint. The 1999 gmc was an extremely rough ride even on a smooth highway. Suspension felt shot. The air conditioner only worked well when the truck was at idle and while driving was just blowing hot air. If it were my company I would no longer rent this truck to anyone just due to possibly breaking any body's personal belongings while going from location to location. I have a video if you would like to see this...
This location was very helpful, but unfortunately I won't be using uhaul again because of my experience when I picked the trailer up. When I called the 1800 number when picking up the trailer I was told they couldn't do anything about my experience because the gentlemen didn't actually work for a "uhaul center."
Every representative seemed to be very customer service oriented. Excellent Service.
Paul was awesome and very helpful!! Thank you Uhaul!
A/c had to be ran on max and high fan speed causing more gasoline usage.Van was picked up with screw in driver outside rear,I think trucks rented one way should be checked for bad tires or issues with tires ( ie: picked up with screw in tire that had checked regularly during the 340 + one way miles!!! )
Checked out at 10:48. Checked in at 10:47 the next day. Charged me for two days. Typical sorry cock suckers.
Very helpful with unloading my car and the dropping off my truck!! Love U-Haul!!
I dropped in last minute and the staff was great and was able to help on the spot. Very friendly and courteous
Ordered pickup. Wasn't available. Had to use a van. Do I get my $50 guarantee?
I have never had such a stressful encounter with U-haul before. Set up an appointment days in advance and reserved a trailer. When I got there the price was higher than originally quoted. The lady behind the counter didn't know how to fix the price. She asked the manager for help, he said wait. So 20min later he came back and Walked her through how to do it. Taking another 10min of my time. We then were told to go to the auto transport out front. There was only one so I went to it. Waited 10-15min nobody came over to help load it so I loaded it. When I went to leave some guy started yelling at me for hooking up without assistance. Then discovered this trailer is not the one I'm supposed to use. So he got on the radio and started cussing at the front counter lady right in front of us. He then led us to the back where him and the manager began to argue in front of us for a good 5min. Then he got us hooked up to the trailer in the back. He informed us this trailer is in for maintenance and we aren't supposed to use it. Such peace of mind for someone hauling a car from Texas to Kansas.
Anyway thought I would share how and why it took 2hrs to pick up a trailer from you guys. Bad across the board. Still love you guys and will continue to use you.
This location of U-Haul fully met my expectations - responsive and professional.
The customer service was absolutely top notch and I would recommend this location to anyone looking for a rental truck or storage unit. :)
All the staff we met were very friendly and helpful. Overall, a great experience!
great experience although moving always sucks, but Uhaul makes it affordable and conveneient
easy and convenient process. beyond terrible customer service upon return of rental.
The only thing that is really needed would be a jack on the front of the trailer. So it is easier to unhook when loaded
Easy to schedule and pick up!!
N/A on second question refers to the rental of a 24' truck that was so sub-standard that it had to be returned after driving 4 miles. The truck in question had performance issues related to a poor transmission and poor alignment. When returned I was informed that the truck was supposed to be pulled out of the rotation over a month ago. Once I returned to the location, Paul took good care of replacing the truck
I have rented from this location a number of times and they have been great, however, this time they didnt get it quite right. I rented the vehicle for one day and dropped the vehicle off overnight as agreed. When I got me e-receipt they had charged me for 3 days. I contacted the manager and from the sound of it somebody had not checked the vehicle back in following my return which resulted in the additional charges. I spent 20 minutes on the phone explaining that I had picked up the vehicle on Thursday and dropped it off on Friday and NOT Sunday. Eventually he agreed to correct the charges. Somebody clearly didn't do their job and check the vehicle in like they were supposed to. I'm sure I will be back BUT what a pain this was.
You don`t leave enough room for a proper review. Read my review on yelp.
The blonde young lady is precious. The older blond lady is not. Anything nice said is because of the young girl.
Help behind counter is overwhelmed. Need more staff to attend customers quickly
Assure trucks are better maintained. First 24' truck rented had to be returned. Paul handled this well
You have improved so much better than the last 2 times I used you. I almost didn't this time because of poor customer service in the past, but y'all exceeded my expectations in customer service and I will use you again. Thank you for the improvement.
Staff was helpful on the phone and allowed for after hours drop off allowing for the savings of an extra day's cost.
We had paid the original fee, $20 per day. It didn't seem appropriate that we had to pay a double fee per day($40 vs $20) for extending use of one extra day.
I have used this location for the last eight years!! Even with other closer locations, I go out of my way to use this location on 380!!
They are beyond excellent... They are Superior in every aspect!!
My highest commendations!!
Only been to this location once and it seemed fine.
They told me to take the time to fill the survey out.
Wendy and her crew were great and very helpful!
Clean, Easy Access and Good Prices for the Area.
The 24" truck that we received had terrrible transmission issues. It also took multiple times to start. Lastly, we had to jump the battery after our second trip of loading. Luckily we were able to jump it. Otherwise, changing trucks would've meant moving everything over.
When we spoke to mgmt upon drop off, he simply wrote some notes to give us store credit onnour NEXT rental. We will think twice about renting from a place that rents out faulty trucks.
I had hoped the manager could've at leadt credited me 10-20% but was not able to or not willing to.
Van was pretty new.. don't know if the smell inside was the 'NEW' Transit van smell of if someone had been smoking in it.. but it was pretty powerful. I would think you would want to specify no smoking in your vehicles
Very helpful and friendly staff
Quick and easy rental. Thanks.
Easy drop off and excellent service.
Excellent employees who went above and beyond to take care of me, even in how busy they were that morning. Thank you! -Kirstie South
Once again, the experience of returning the rental was as bad as picking the rental up. The staff was unable to answer the simplest of questions and lacked the competencies of their roles. We reserved a storage unit on Friday June 3rd only to find out when we showed up on June 4th that it had been given away! What is the point of a reservation when it doesn't do a bit of good. We were then told we could rent a U-Box. The process to rent a U-Box was utterly disappointing. We had a number of questions that went unanswered. Excuses provided by the staff were that they were too busy and no manager was present. Neither of which provided a solution or offered a resolution to our predicament. I spent 45 minutes in the office doing the 'paperwork" to rent the U-Box. We were told that we could not pay up front for the U-Box, but were required to make monthly installments. I don't know what kind of company that doesn't appreciate the fact that someone wants to pay for something up front for the ENTIRE year!!! I had to return 2 days later when a manager would be there to try to find out how to pay for the year of storage; only to return there and find out that the manager didn't even know how to do that!! I finally had to call someone at the customer service center to deal with the situation just to be told that UHAUL doesn't accept Discover as a form of payment; never mind the fact that I charged the UHAUL truck and trailer rental in Ohio on the same card. This is terribly disappointing coming from a newlywed couple that spent a couple of thousand dollars on this move with UHAUL. We moved from Ohio to Texas for crying out loud; this wasn't some trip across town. The majority of the staff that I met with were friendly but the fact that I had to speak with 8 different people is unsettling. I would rather see competent and knowledgeable staff who can offer solutions than someone who is sugary sweet from a people standpoint but doesn't know the difference between a hammer and a screwdriver. In my opinion customer service goes beyond being sugary sweet and MUST include a knowledgeable and competent staff. This company has been in business for years; this isn't something that is new. Get it together!!! I can honestly say that the next time that a relocation necessity arises, I will not bother with UHAUL.
Insure the equipment is in good condition before renting it.
Keep on doing what you are doing
Very professional courteous staff.
I had an issue with renting this equipment and staff said they will have general manager call me to re-rent. Never called. I tried three times to reach out and everytime they said assistance manager will call. Poor service and customer focus. Everytime we call we need to wait for 15 minutes on line.
The truck had a bad water leak that soaked 5 boxes of books from my classroom. I called and left a message and no one called me back.
Inside staff were great. Yard guys... not so much !
Waited for 15 min. @ counter to get rental.
NOTHING. Very competent, friendly, fast service. The manager C.J. and Christopher were the BEST. I GIVE THE ENTIRE STAFF FIVE STARS!!! A++++++++++++
entrance from turn lane is a problen
The gentleman that checked me in was great. Really new his way around the system. He was the only on working the front desk, but remained very calm and helpful during the busy day of Memorial day weekend.
The best service I've ever had.
Wow, words cannot describe how impressed I was with Paul, Joshua, and Loretta. They made this process simple and were so helpful!
I would not use this place ever again they charge me for gas when I put the gas in truck my self before returning it back on the same amount when I pick it
up I think dropping it off before they open is a way for them to charge you more money because you are not there to check it.And it is ridiculous to have to wait 3 business days before a manager can get back with you before a refund is issue would not recommend them or if you do make sure you are dropping it off when the store is open so you are there to check everything.
This was an excellent experience. I was in and out. Staff was the best.
I rated my experience as average because I do not feel that I was charged correctly for my rental. As soon as I drove out of the locations's parking lot, the odometer flipped a mile which meant I paid for a film like even though I had only gone a few hundred feet. The same thing happened when I pulled in only it flipped in the parking lot so I had only gone a few feet. The pricing is rounded to the whole mile and doesn't take into account these type of situations.
Loretta was very kind and patience. She value me as a customer. Even though it was very busy she was calm and productive. I will always look for her to serve if a needed anything.
I reserved a trailer over the phone several hours before pickup. Upon arriving I was given a contract to a trailer that was already rented out. Management did not discover this until after already finalizing everything and sending me into yard to pickup the trailer (after a half hour wait). I was sent to another trailer that was hooked up to my vehicle and then went back inside to start a new contract. After spending time inside sorting out the contract I was sent back outside to switch to a different trailer. Entire process for a simple tow dolly reserved in advance took over and hour and a half just at the Uhaul location. Very poor experience. Everyone was very friendly, however it was a huge hassle and I could not reccomend the service to anyone.
When I returned the truck there was 7 -10 trucks lined up to be checked in and one person available. After about 10 minutes 3 other men walked out but they were unprepared to check in trucks. I was charged the wrong mileage and an extra day when I received the email bill. I had to return to the store to straighten out the billing. The clerk was helpful and did reverse the charges. Not a good first experience. They seemed very unprepared for how busy this location was on a holiday weekend.
Everyone was courteous and friendly. Great experience!
I had a problem in the beginning trying to get all the equipment from one location. That was solved and every thing was great. Staff was very helpful.
There quick and helpful, good customer service
It was an easy experience, and the people were all very nice.
Staff at location is very friendly and works hard to ensure a good customer experience is had.
The rep at the desk was great. I could have done without the response from the guy I called after I locked the keys in the car. When I asked if there was anything they could do to help the situation he said "We didn't lock the keys in the car." probably hard to accomplish, but keeping the spare key would be nice.
I used the drop box service so there isn't much to rate but overall nice facility.
Only one person available at counter, had three customers waiting behind me. Otherwise service was great and love the after hours drop!
I did not receive my receipt via E mail , please send it to me !
Used moving service as well. The company and crew were outstanding in their service and move.
our reserved storage unit was unavailable. Put into non-climate controlled unit. Had to go through our stuff to separate out things that could suffer heat damage And find somewhere else to store.
Hire more customer service reprsentatives
Awesome customer service!!
LOSE your movers. They never showed as they took the reservation, but said they would be 4 hours late to it. Isn't that why I made the reservation? "To hold it"?
Loretta was awesome.
Very warm and friendly.
I am a happy customer and will be ecstatic when the remote works on the motorhome gate.
Nice location, however, drop off location assigned by pick up location, not the closet location to my destination
I told the lady before I rented the truck how much I had to spend. After adding $26 in gas I had $3 left in my account. They then charged me an additional $21 that made my account negative. So now on top of $91, $26 in gas the $21 extra will be $55 in my bank from insufficient funds fees.
Great return check in. Fast and efficient.
Great experience....will recommend to friends and co-workers.
I prefer the double door 5x8 to the roll door because the roll door limits inside height during loading. The double door version has tie rails with larger holes for rope. Can I specify the double door version on my next rental?
To improve customer service, at least meet minimal expectations.
This is a really great location, several locations where I attempted to return were no longer in business and had to bring trailer back home, employees understood and made the appropriately adjustments well done.
There was nothing about this experience that wasn't good--the employees were all very helpful, patient, and kind.
I was charged for equipment I didn't receive. I also believe I was overcharged between my Uhaul.com purchase and the point of sale at this location. Be very wary of using the website to make your reservation and then going to this location for your actual rental. You'll probably be double charged.
Love the checkin process. The customer service rep checked me in on a cell phone and emailed me my receipt. Never went inside and was on my way after a quick light check in 5 minutes !
There is really no better way that you can do improve getting in and out with the way Hwy 380 is newly constructed.
Educate the staff so when a mistake happens they can fix it and not give you the run around because they don't know what to do.
CJ, the manager on site was very helpful. Frankly, that was an understatement. He took care of us like family. This is our 2nd time back to store our stuff. Clean bathrooms too!
they are the best at that location
Moving made reasonable!!!
I don't feel like the total price was accurate.
I was told the price would be adjusted on my receipt after I waited 1-hr to get wrung up at the register. Three different times the cashier went to ring up my order, all three times the subtotal was the same, but all times the total amount was different. How is that so? Also, sales tax is 8.25%, yest I was charged just over 10%.
Please note, the cashier was friendly, but the experience was awful. Worst of all, I missed my window of opportunity to use the trailer to haul my refrigerator because it took so long to check out. That's why my 24-hr rental was returned after only a few hours. I need to go back at another time to rent the trailer again because my helper wasn't able to stick around (it got too late). I am very disappointed, to say the least.
Joe (I didn't get his last name) was incredibly helpful and should be recognized for his efforts.
Think about non-smoking in trucks. That was my only complaint. I smelled of smoke when I got to my destination. Second hand is bad for you.
Everyone here was extremely helpful and friendly. Great job!
I use this facility for multiple needs, and they are on top of it and customer first.
Left rear outside tire was badly worn and required changing by roadside assistance after a 2.5 wait. Drove through a rainstorm and found that water had leaked through floor and dampened several boxes. I would recommend that uhaul do a better job of inspection before sending a vehicle out with a customer.
Great customer service I would give this location 10 out of 10 on quality assurance.
380 Construction makes the location a bit tough.
Improve your reservation process. Every time I go to make a reservation for a truck or storage unit the wait is exceptionally long and the common excuse is that the computers are slow. How about upgrading your software?
First class operation, both personnel and equipment.
The questions don`t accurately reflect customer experience. It takes an incredible amount of time to acquire a storage unit along and truck
Paul, the manager at this location was exemplary. He helped at every turn and offered many options for us to choose from. Loretta was also very pleasant over the phone and in person.
I reserved a enclosed trailer not opened. customer service via phone was to blame per employees. they couldn't accommodate although I'm 100% positive I reserved the enclosed 6x12 bc rep said it was the only one they had hence reasoning for my reservation. We arrived and they first told us we didn't make a reservation then found us after Getting manager involved then they found our reservation. And we couldn't even rent what was originally reserved. We weren't offered a discount bc of the poor mistakes or anything. Just blows my mind.... :/
Really good service; could use more room up front, but not a big problem.
The truck battery was. Low it had to be jumped Twice during our. Twenty four Hour move. Not good.
Clean, safe, well lit, and facility conveniently located off main highway. Rates pretty stable for over a year.
The enclosed trailer leaked in the rain and ruined a mattress, school books and a dresser. Most unhappy! We rented the 6 x 12 cargo trailer on 4/17/16
Everyone there is such a big help with the entire process from up front paperwork to the equipment return. Great Place, wouldn't think of going anyplace else.
Great hel. Well explained and very quick easy process. Thanks.
location is the reason I would recommend going a few miles west down 380 and try the other uhaul there. the parking lot is much bigger and easier to maneuver around when backing and hooking up to trailers. Then it is more difficult to get out on road with all the construction. Additionally the poor staff was swamped. I stood in line for over 40 minutes before I even began talking to someone at a register.
Great team, support, services and equipment rental at this location.
Parking lot was difficult to maneuver around
I picked up a truck and car trailer. Tires ALL needed air, the driver side turn signal on the trailer didn't work and this was NOT relayed to me during inspection (I had a friend with me and she said the guy quickly moved to the next item). I was not provided blankets I'don't requested. The driver side ramp on the trailer's latch was broken. I don't understand why I was asked to pre-register THEN wait 45 minutes in line to pick up the truck. I think you need a line specific to those who did online registration.
Jonathan quickly came out to meet me when I pulled in with the trailer. In about 3 minutes he had me unhooked, checked out and ready to leave. Perfect!
Outside of truck was very dirty and would be nice to have it cleaned other than that all was great with truck and the customer service for pick up and drop off was outstanding!!
The gentleman that helped me rent the pickup and the gentleman that helped me return it were very nice and helpful. I will definitely be back. (I wish I could remember names better.)
The staff was very freindly i showed up right at closing time. He could have told me they were closed but he got me in and out quickly.
They were great. Nasty storm with hail and they were making sure customers were safe and under cover. When the chance of tornados and hail were over but still raining hard, they were out pulling off trailers. Thank you for the fantastic service!!
Very helpful and friendly staff.
I originally planned to use the trailer for 1 day and ended it up using it 3 days. The lady that answered my call was very helpful and understanding.
Truck sizing is not accurate, endied up renting a trailer which price was ridiculous, almost as much as truck.Not a good situation.
nothing that the company can do per se, it is the road construction which makes the entry onto the site challenging.
Road construction made it a little complicated to get in
I have rented trailers from this UHaul location 2 times in the past 2 weeks and the staff has been great to deal with, both inside to check out and outside helping hook up the trailer etc. Thanks!
Remove unwanted dolly and furniture pads, took up space I need to to move.
Need more parking but that is not possible since it is land locked. The staff was great but I have always had a good experience at this location and the one on 121 near here.
My only suggestion is that this location needs more customer parking. There are only three spaces at the front of the store, one is reserved for handicapped parking. For the amount of business they had the Saturday morning I was there this forced many customers to park in unmarked spaces randomly positioned around the parking lot and amid all the rental vehicles. That's kind of dicey in my opiniion.
The trailer was kind of beat up but that's not the fault of the people working there. Great service at this location!
Service reps were easy to work with, upbeat and informative.
The service was wonderful and the man who checked us in was very helpful. Thank You!
Excellent service, courteous staff, efficient and clean.
Receive one month of free storage is false advertisement. I had to pay $20, mandatory rental insurance and a very specific lock.
The General Manager Kevin was outstanding. Very helpful and knowledgeable. Thanks!!!
Excellent facility and service.
The staff members are awesome. They were very attentive to everyone there. This is my second time to rent from them and i will send everyone i know to them in the future!!!!!
I have used this place many times before and always had good service.
From the managers to others everyone was awesome.
Went in to rent my first storage unit and CJ was very friendly, accommodating and helpful.
Thank you, Michael! Great customer service!
The store manager was particularly helpful.
Staff easy to work with, facility clean and well taken care of.
No problems. Bev C.
Best customer service I`ve had in quite some time! They even helped me when I lock my keys in the car, lol!!!
Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .
Everyone was very helpful and friendly
Love the location close to my home
The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.
Great service friendly staff
I was impressed with the manager`s help. Efficient and polite and quick!
They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.
Expensive but nice facility!
The staff was great, very helpful and professional
The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.
I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.
They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.
The staff was very courteous and friendly.
To many parked cars, not trucks in the way that made unloading more difficult.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Very great customer service and friendly staff
Excellent customer service. A very well maintained facility.
Very clean! Super nice people. Would rent here again.
Very helpful and well trained.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
I have been a customer for nearly 5 years, the staff has always been excellent
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!