Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
Was charged $508 For a one way that transport from Dallas to Phoenix
Maybe be truthful and stop charging fee after fee on your customers. Trust me U Haul I let everyone one know how your company operates and how horrible you treat your employees and customers. I ALWAYS recommend any other company to rent from, even shady fly by night companies are better than U Haul... Also have your employees tell the truth BEFORE I get there and have committed. YOUR COMPANY IS THE WORST. PLEASE forward this to anyone at the upper level. I tell everyone how horrible your company treats and sees your employees and customers. Again if I ever need to rent I will make every effort to rent from another company.
Train your technicians to less familiar, I am not there "buddy", I am a customer
very smooth and easy process. love the check when you bring truck back. dont even have to go back into office
They have a sign out front that states, "Return equipment here and wait in car". After waiting a while I had to track down the staff myself. Even when I walked into the store lobby I was ignored by the 2 closest staff members. I finally piped up to get someone to come out so I could return the trailer. Location was convenient for me. Other than that, this staff could use a refresher course in customer service!
It was dark outside when doing the rapid inspection of the truck & trailer and they were grossly understaffed and I did a round-trip to Wichita Falls and came back that same day; to be fair I did not leave until the initial day I rented the truck and trailer but I did not drive it until the round trip which takes about 2.5 hours. I dropped off two motorcycles and ate dinner with my friend and returned right afterwards. Longest checkout process I've ever experienced to be told I caused the damage, no did you happen to run into something etc., as rude as they could be. Flawless trip and what ever damage there was was there prior to me renting the truck. Final charge over $1200.00+. This arbitration will be interesting but definitely would recommend safe ship off 1705 W University suite 108 75069 for he does renting uhaul equip but you can't see from the store front. Ks
More staff would be helpful. The check out process is so long that most people get irritated while waiting.
Advise customers the size of locks to buy. I must have purchased three before I found one to fit thru the slit on the door hinge lock. (I'm not sure what you call it). Overall excellent experience with shipping delivery, promptness. Great women who delivered the pods both in MI. And in Tx.
All of your employees are fantastic.
Thank you for your get service.
Sincerely, Gwen LaShonse
took a small trailer 1400 miles and it pulled great.
I had done a online check-in and the exit and the return went very quickly and smoothly.
The staff were friendly and efficient.
Guys stayed and worked late to finish the job. Great workers. I had a hard move that wasn't prep'd and they
worked through it with us. We had a lot of heavy furniture and the guys handled it like it was nothing. j
Paul Yumul was very kind and knowledgeable. He was excellent!!!
Very satisfied with this location.
Quick, easy, and efficient.
I would like to commend Paul Yumul. He was extremely knowledgable and courteous throughout the entire process including other customers.
His attention to detail is something we should all aspire to achieve.
If there's not a position for Paul to move up within your organization, I strongly suggest making one. There's an immense plausibility for another company to hire Paul.
Happy New Years!
The sales people were very courteous & helpful.
Gas in teuck rental was below a fourth of a tank. Gave me a gas credit to put has in that was $13.00 but that should have been more because I had to drive out of my way and use moles to go get has in the truck that should have been ready for me to go move the things that I had to move. Also miles tracker and tenths were dialed up I had my move plan out with extra 5 miles to spare and I was over by 50 miles. What was considered one miles on my gps was 2.2 on rental truck.
The back door was stuck due to the latch and it wasted about 1.5 hrs of my time.
And the emergency roadside assistance sucks. The lady on the phone was stupid and unreasonable.
Wasted a lot of time coz of it.
I've used this specific branch several times because their staff has always been very knowledgable, very courteous, & have always demonstrated a sincere attitude to helping me & guiding me to the correct vehicle for my needs. In some cases they have recommended a smaller & lower cost vehicle. As a small, fragile senior citizen & veteran I truly appreciate their honesty & respect. I would never use anyone else. Thank you very much for another wonderful experience. Diana Childress, Mckinny, TX
Nothing. The people were efficient and courteous.
For the services I purchased, I don't see room for improvement. The staff conducted themselves professionally and drop-off and pick-up went off without a hitch... LOL
Great service! Everyone was professional and efficient. I was in & out in about 10 min! Will definitely be returning!
6'x12' available for one way
Get me taken care of without leaving my car. I was even on a conference call the whole time and they spoke quietly to not interrupt my call.
Incredibly helpful. Malcolm is a true asset to your location!
It was cold that afternoon but the man I delt with was wonderful and made the check in process very easy!!!
The address given to us in the email confirmation is 161 and the actual address to this McKinney location is 157. This needs to be changed.
Paul and his staff are just fantastic! We used this location when we relocated from NC last April and they helped us so much with our storage needs while we waited a week before we could actually move into our home. The service was just excellent and always with smiles on their faces. This time, we only needed a rental for a few hours but we knew exactly where we wanted to go! The smiles were there to greet us, they remembered us and asked how we were enjoying Texas and Paul made sure we once again got top notch service. On a cold, rainy evening we got our vehicle quickly and it was already warmed up for us! Best customer service anywhere and would HIGHLY recommend them.
One of the appliance dollies had bad wheels so it made it a little harder to push or pull. I received a furniture dolly but asked for a utility dolly. I looked all of these items up on line before I called to reserve. When they repeated back to me my order they said utility dolly not furniture dolly. Other then that everything was fine.
Reps at this location agreed that truck should never had rented out until all the numerous items had been fixed.
This truck was the roughest ride I've ever experienced with U-Haul. It was as if all four tires/wheels were severely out of balance. Anything above 30mph was a teeth jarring, brain rattling experience. On the plus side, it got me to my final destination!
The person that handled the delivery and the correspondence was completely professional. Couldn`t be better.
Wonderful customer service.
I'm a regular customer. Like the online registry, but would suggest an option where returning customers like me would not have to get out of the vehicle would be nice since you have my driver's license on file for all prior rentals.
I've used this location 3 times and the people are always friendly and helpful and get me turned around quickly. The facility is spotless & real easy to get in and out of. Highly recommend!
Make it easier to speak to a rep. by phone. I have called with questions and been on hold 10+ minutes. Other than that, it was a good experience. After several years in moving and storage, you need to hire someone like myself to help promote and sell the UBOX plan. You have a possible goldmine that, if promoted, with instruction, could be a winner.
Very professional employees.
Personnel were great, Equipment was clean and worked well. Truck was ready at the appointment time. I know of nothing that would improve your service.
Rates kept going up. Couldn`t get manager to answer my calls! Now they are TOO HIGH!! Were gone.
The trailer lights stopped working after I pulled away from the lot. I drove 150 miles in the dark. The next day I went to another dealership in Wichita Falls, Texas who changed the fuse...again the lights went out drove about 450 with no lights. Finally go to Arizona where they told me the lights on the trail were faulty and I had to unload and reload all of my belongings into another trailer by MYSELF!!!!! I was told I would be compensated when I arrived in California at which time I was told to call the 1-800 number. Did this to be told someone would be in touch with me....still waiting
Great service and location.
Great customer service. Quick and fast!
Staff was fantastic. Everyone I dealt with was great.
Great group of people, very helpful.
Well run facility, professional and efficient staff!
No problems I forgot keys they call me back after I return truck thanks !
Your whole process was quick and easy. Your staff was courteous and knowledgeable. Keep up the good work.
Have more staff at counter. Only one person was working on Friday.
Most employees that works there are lazy and seem to hate their job and it shows. Returned my rental and waited for my pick up, while waiting, overheard all employees talking bad stuff about their customers. While I was there waiting. Not sure if they saw me. Needs a boost of energy or something. Really bad employees just faking smiles everytime they greet people. So bad.
Fast, friendly and I will continue to go with uhaul. Moved from mi. To Texas six months ago and use uhaul and loved it reservations was correct not one problem. Go uhaul you guys are the best!!!!
The best service I have received from any business in year. Professional, friendly, fast, knowledgable service. Awesome!!!
I feel the cost was a little high. I rented the pickup for about 4 hrs and only went about 15 miles and was charged $36.68 The staff was very helpful as my RV broke down and we had to wait for a tow truck to take it to a repair shop. That is why I needed the truck was to follow them and take my wife and dogs to the RV location.
It's the worst service I have ever received they are not customer friendly charges were made to my account without my permission like a follow up from the location very disheartening
Online or Phone service. Called prior to get there and received different rates from phone teller.
The truck has serious problems, feels like the transmission is going out and problems with the u joints. The headlight were so weak, I could barely see to drive. The people were very polite and helpful when I rented the truck. It was cloved when I returned it
Everyone was very helpful. I wouldn't change a thing
Always respectful to customers.
Just keep up the great service.
Always turn your truck in with someone there to check it in.
We were charged for gas level and cleaning. The gas level was set the level we got it and bed of truck was clean. There was mud on external truck because of rain during moving.
I turned the truck in after hours so no way to get verified the truck was returned aappropriately.
So i get charged false charges.
The field staff can be more friendly and helpful.
Whoever the man was running all over the place getting all of the trailers and trucks for everyone and doing five million tasks at once made the experience as easy as it was. He was awesome!
The staff was friendly, efficient, and helpful. Facility feels safe and clean. Only issue is large slope of ramp into interior units - hard to manage a full cart by myself within time limit
My paperwork said truck would be ready at 3:30pm and company computer said 4:00pm. I had to come back and was not given an explication as to why the times were different.
The manager was extremely helpful and immediately notified me of the fact that the auto transport I had picked up roughly 540 miles away was not properly secured. He assured me that safety is the top priority of U-Haul and he would get in contact with the pick up location and address the issue
They could improve their signage for where returns should be parked...maybe I just missed the signage. I was impressed that I was able to drop off the trailer without having to go inside the office...the employee completed the transaction on his phone.
We had a tire blow out not 2 hours after we rented and had to sit on the road for 2 and a half hours waiting for roadside service, then get back and they try to charge us cause we dint have it back in time....you fucking kidding me. They didn't charge us but I will recommend people stay away from this place as long as I can. I asked for reimbursement but they told me no so when yall get a shitty review, you know why!
nothing, service was excellent
It was a long way from our dropoff point...
Great customer service and excellent facility.
There was only one counter person, and it was pretty busy with rentals.
The location for pick up was wonderful. Was hard finding a place to park car. Not enough parking spaces. Other than that is was good.
Customer service was excellent.
Staff was extremely nice and helpful at this location
Everything went very smooth.It did take about 25 min. I use uhaul alot.... I wish the checkout was faster honestly. As far as the staff my experience was the best I have had yet at a UHAUL.
Matthew Vaughan was the customer service representative who assisted us. He was very accommodating and provided a thorough explanation of the contract, as well as training on the use of the U-Haul. Outstanding customer service provided will make this location my go-to location as opposed to the other local options.
Nothing, everything was top notch!
It was really busy and only 2 people were working the counter. Understandable for a Sunday. Friendly employees. Good experience.
I was extremely satisfied on this visit with both the pick-up and drop off. Thank you.
The truck wouldn't start twice had to wait for some to come help me
Paul and Malcolm were awesome!!! I look forward to using their location again.
Same great service, as always
This truck worked out well, but it seemed like an alignment needed to be done. Front end and steering wheel had way too much play. Rented this size before and didn't feel this loose. I also think it's false advertisement when you say in town move $29.99 when I drove a whopping 17 Millie's and get charged .89c a mile. There should be some free mileage 20-25 like I'm pretty sure you used to have free mileage, I could be wrong.
Received a text 2 hours before our rental that our truck was not available. A comparable size was not available within a 30 mile radius so we had to rent a smaller truck and were given a trailer. When we showed up to pick up the equipment the internet service was down and it took an hour for us to get on our way. The staff wasn't friendly and didn't seem concerned for not being able to meet our needs. Highly disappointed in my 1st experience with uhaul.
Cannot open pnp files (receit) please send receit in different file.
Nothing...great service, keep it up!!!
I've used this place because it was convenient to my home several times. if the computer system isn't down, it is running slow. this visit: the appliance dolly didn't function properly. i told the person checking me in at the parking lot. he pulled the dolly and confirmed my finding. he said 'i'll be sure to let them know'. then he asked is it ok to charge the card on file. i said i shouldn't pay for a nonfunctioning dolly. he said well you will need to go in and talk to the manager but he is over there filling propane tanks if you want to wait. Really? he should have been able to remove that charge. i was already tired from moving stuff. i am not going to wait (however long?) to get a credit to my card. i also checked in on line and still had to go through all the same process once i showed up as if i didn't check in on line. i think i am done with this place.
Our experience was exceptional from beginning to the end. Everything and everyone we felt with had excellent customer service. Thank you Uhaul/McKinney.
supervisor Matt was very helpful in helping my wife and I in choosing an rv spot. My hats off to Matt.
Wendy did a fine job in administrating the paper work with little problems.
other then computer being slow, all was great.
The clamps on the 26foot uhaul truck we rented were not tightened down when we picked up the truck. I drove for 60 miles and noticed the hood was floating and bouncing up with the wind!!! I pulled off to look at the hood and saw that neither side clamp was closed! Need to ensure this is part of the preparation to get trucks ready for customers! Otherwise this location has always been excellent and great customer service!
The computers were very, very slow when I first went there last week. I don't know if it was just that day or old computers.
My car was not properly attached to the car tow.
The two front tire attachments came loose and dropped to the tow bed. I had to lock my emergency brake to keep my car safe. The truck has a problem with the transmission. It locks in gear and should be checked out.
Great people work here and are very helpful
Communication needs to be more clear (would have saved me a lot of time and frustration.
Being able to combine billing dates would be nice and being able to change info for charging on line would be a plus.
Ridiculous how much time I spent inside the store providing info that I already provided via online. Waste of time and the process is archaic.
Brad was awesome! He was very helpful in explaining everything, he was knowledgable, and very friendly. I would highly recommend this store to anyone.
Everything was top notch! The gentleman (I can't remember his name(tall, skinny, veteran)) who checked us out was very professional and friendly. The overall experience was actually very pleasant. I was impressed to the point that I told my wife all of my skepticism was for nothing. Even the restrooms were very clean and nicely decorated. Definitely not the old, greasy service station style atmosphere that I expected. Thanks to U-Haul and the exceptional staff, our move went off without a hitch??
Very professional and had the right equipment.
This was the best experience. The owner helped me and was very pleasant. My husband picked up the trailer and dropped off. He came home and said, "those are the nicest people and the easiest drop off I've ever had" The guy put it on and took it off for him and he had to do nothing! We will definitely use them any time we need a rental.
The customer service was awesome, the internet was running slow and the agent apologized for the inconvenience and to the customer behind us.!
This unit seems to vibrate more than other uhauls I have rented. Looked at rear tires and drivers side tires were very worn and passenger side tires looked new.
Michelle Mitchell is an excellent representative for U-Haul. She made sure that we were happy every step of the way.
not much. the staff were all friendly and helpful.
No complaints at ALL. Paul Yumul the manager at the store was AMAZING..... We had to buy a hitch for our new Honda Pilot and he was thorough but also very efficient. My wife watched him working so quickly and smartly that we got in line with him. That man deserves a HUGE accolade.
24hr drop off, and I dropped after hours. By 9 am they had already sent an email to confirm receipt. Very professional.
Saturday morning pick-up "busy" hours could use a bit more help at the counter. Not too bad just a long line to get checked in even though I had previously completed the online express check.
All about this location is great except the technical issue on the checkin day, that took more than hour in the queue to get out with a vehicle. It would have been great if this was not an issue.
1. The last few times I have rented from uHaul the reservation system being used by the salesperson at the counter has been extremely slow creating long lines and terrible customer service.
2. The parking lot was crowded and congested where customers couldn't get in or out of the facility without waiting on the street where traffic was moving at 60mph.
3. The equipment that had been rented was not available and another smaller unit had to be rented instead.
4. Overall, a very poor experience.
Faster service at pickup and drop off and better maintained equipment.
Wheels on dolly were not right. Hard to wheel around.
I didn't rate this location in Texas because it was a 24hr drop off and I simply dropped it off around 8pm after they were closed.
Get newer equipment. Picked up truck. Got home and turned off engine for 15 mins. Truck then wouldn't start. Took 25 mins to get in contact with dealer who rented the truck.
Everything was great, super nice people. The only negative thing, out of control of employees, was the very slow internet service, which made the process of taking the rental way too slow.
It was a great experience. All the employees, including the GM Matt, were great.
Great customer service on both ends !!!
Best place to keep your RV. I sold my motor home and will be back as soon as my new one gets here
Staff and Management was always excellent and available when we needed them. We rented a space for 19 months and never had a complaint about this courteous staff. Thanks for everything!
I rent from this location a lot and was charged $15 cleaning fee for guy to literally put a broom in a sweep twice through. Less than 10 seconds then said gonna charge me. I couldn't found more stuff on bottom of shoe or the floor in your store than that trailer. Pretty ridiculous charge and not going to rent here anymore.
The folks really helped us out alot. We needed the truck for 2 days fri& sat, with early return, even though th I s place is hopping, we had it for the 2 days and were able to finish moving the stuff from house to storage . Very helpful, and were very nice to top it off. Thanks to the crew that helped us.
Michael was very obnoxious and clearly did not trust that his guys knew what they were doing. He made me wait 30 minutes to fix a light on a trailer rather than letting me take the other one and fixing it on his time.
Great job once again thanks everyone at Uhaul
Nothing----everything was fine.
Bugs all over front, and the inside window was very hazy. Left heading east into the sun haze on window and multiple "suction cup" marks made seeing almost impossible. Had to clean the inside window.
Tank only 1/4 full had to stop and get gas. Uhauls should have at least 1/2 tank. Last time rented had 3/4 tank. Customer should not have to put gas in tank right after rental.
Dealing with Uhaul and renting your equipment has to be at the top of the list of all time as the worst experience that I have dealt with any business. To improve this you need to stop renting busted equipment and endangering customers lives. In addition I would be more transparent about the insurance you offer. Even when you buy the insurance the vehicle isn't covered as it does not cover the top of the vehicle. Please tell your employees not to be rude to and threaten the customers.
Excellent customer service, always helpful and friendly. Grounds maintained and secure. Two years here and never had a problem. Highly recommended.
The uhaul staff at West McKinney has always gone above and beyond!
Moving Help is Awful! No communication to U-Haul or end moving company or to me on delivery code for end company. Dest U-Haul had to contacted local mover to tell them about box to be delivered
There fir a year plus. Payment never late. I had to pay a months rent150 to get an extra week. I can understand charging for the week but $150 for one week?
Managers Brad and Paul were fantastic and made sure my move went smoothly. Great customer service by everyone at the Mckinney store, thank you!
Phenomenal job by the movers!
I was able to rent and return tricks very easily with no hassle as well as rent and return the storage unit quickly.
It was a difficult move, but would have been much more difficult without the UBoxes. We had 5 plus a 26 ft truck, and I wish we`d just done more uboxes
It might help if some of your restrictions to the program are better spelled out on your website. I did not see any restrictions on motorcycles, but it caused me to have to rent a truck as well.
Great! cleanliness`no` because of the nails/screws in the front drive. Maybe from the trucks and trailers that are being prepared for rent/return. Well lighted. 50amp area the lights were not on.
Service at the facility was great. They were helpful and friendly.
They extra charge me on delivery and storage than what was mentioned on the invoice orignally
Two guys need to be commended for providing me outstanding customer service. Brad and Matt were very attentive, worked hard and fast and made this experience perfect! Thank you
Very easy to sign up for new storage and friendly and helpful staff
My only negative comment would be that the employees are parking in the breeze way where the security check in is located.
This makes it very inconvenient to check in.
My time with uhaul storage was great, the only thing is that the sliding door wouldn`t work sometimes so it was frustrating
Extremely Poor Customer Service and Follow-Up
RV Storage gate timer was broken. Counter was understaffed resulting in long waiting lines for customers.
I contacted uhaul 3 times to find out when the box would come. It was a pain and frustrating not knowing when we would get it. Keeping customers in the dark is not cool
Excellent boat storage options.
Loretta was our delivery/pickup person. She was excellent. She was friendly and very helpful and when I found I needed an extra box she helped arrange it quickly. Thank you
Best U-Haul I ever experienced!
Paul was awesome and very helpful!! Thank you Uhaul!
You don`t leave enough room for a proper review. Read my review on yelp.
The blonde young lady is precious. The older blond lady is not. Anything nice said is because of the young girl.
Clean, Easy Access and Good Prices for the Area.
Wow, words cannot describe how impressed I was with Paul, Joshua, and Loretta. They made this process simple and were so helpful!
Loretta was very kind and patience. She value me as a customer. Even though it was very busy she was calm and productive. I will always look for her to serve if a needed anything.
our reserved storage unit was unavailable. Put into non-climate controlled unit. Had to go through our stuff to separate out things that could suffer heat damage And find somewhere else to store.
Loretta was awesome.
Very warm and friendly.
I am a happy customer and will be ecstatic when the remote works on the motorhome gate.
CJ, the manager on site was very helpful. Frankly, that was an understatement. He took care of us like family. This is our 2nd time back to store our stuff. Clean bathrooms too!
I use this facility for multiple needs, and they are on top of it and customer first.
The questions don`t accurately reflect customer experience. It takes an incredible amount of time to acquire a storage unit along and truck
Paul, the manager at this location was exemplary. He helped at every turn and offered many options for us to choose from. Loretta was also very pleasant over the phone and in person.
Clean, safe, well lit, and facility conveniently located off main highway. Rates pretty stable for over a year.
Service reps were easy to work with, upbeat and informative.
The service was wonderful and the man who checked us in was very helpful. Thank You!
Excellent service, courteous staff, efficient and clean.
Receive one month of free storage is false advertisement. I had to pay $20, mandatory rental insurance and a very specific lock.
The General Manager Kevin was outstanding. Very helpful and knowledgeable. Thanks!!!
Excellent facility and service.
The staff members are awesome. They were very attentive to everyone there. This is my second time to rent from them and i will send everyone i know to them in the future!!!!!
I have used this place many times before and always had good service.
From the managers to others everyone was awesome.
Went in to rent my first storage unit and CJ was very friendly, accommodating and helpful.
Thank you, Michael! Great customer service!
The store manager was particularly helpful.
Staff easy to work with, facility clean and well taken care of.
No problems. Bev C.
Best customer service I`ve had in quite some time! They even helped me when I lock my keys in the car, lol!!!
Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .
Everyone was very helpful and friendly
Love the location close to my home
The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.
Great service friendly staff
I was impressed with the manager`s help. Efficient and polite and quick!
They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.
Expensive but nice facility!
The staff was great, very helpful and professional
The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.
I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.
They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.
The staff was very courteous and friendly.
To many parked cars, not trucks in the way that made unloading more difficult.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Very great customer service and friendly staff
Excellent customer service. A very well maintained facility.
Very clean! Super nice people. Would rent here again.
Very helpful and well trained.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
I have been a customer for nearly 5 years, the staff has always been excellent
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.