Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
It was a great experience. All the employees, including the GM Matt, were great.
Great customer service on both ends !!!
Best place to keep your RV. I sold my motor home and will be back as soon as my new one gets here
Staff and Management was always excellent and available when we needed them. We rented a space for 19 months and never had a complaint about this courteous staff. Thanks for everything!
I rent from this location a lot and was charged $15 cleaning fee for guy to literally put a broom in a sweep twice through. Less than 10 seconds then said gonna charge me. I couldn't found more stuff on bottom of shoe or the floor in your store than that trailer. Pretty ridiculous charge and not going to rent here anymore.
The folks really helped us out alot. We needed the truck for 2 days fri& sat, with early return, even though th I s place is hopping, we had it for the 2 days and were able to finish moving the stuff from house to storage . Very helpful, and were very nice to top it off. Thanks to the crew that helped us.
Michael was very obnoxious and clearly did not trust that his guys knew what they were doing. He made me wait 30 minutes to fix a light on a trailer rather than letting me take the other one and fixing it on his time.
Great job once again thanks everyone at Uhaul
Nothing----everything was fine.
Bugs all over front, and the inside window was very hazy. Left heading east into the sun haze on window and multiple "suction cup" marks made seeing almost impossible. Had to clean the inside window.
Tank only 1/4 full had to stop and get gas. Uhauls should have at least 1/2 tank. Last time rented had 3/4 tank. Customer should not have to put gas in tank right after rental.
Dealing with Uhaul and renting your equipment has to be at the top of the list of all time as the worst experience that I have dealt with any business. To improve this you need to stop renting busted equipment and endangering customers lives. In addition I would be more transparent about the insurance you offer. Even when you buy the insurance the vehicle isn't covered as it does not cover the top of the vehicle. Please tell your employees not to be rude to and threaten the customers.
The Driver's side Visor appears to be broken, unless it was partially fixed!
The drive by the storage units partially prevented me from pulling out today; the clients of the units seemed careless how they placed their articles in harms way; they need to be more conscientious of others! Nobody seems to supervise them; that is a Fault of UHAUL!
I have used this location for years, and I appreciate Wendy's friendly face and quick service.
The trailer was in terrible shape. Banged up, no logos on it, just looked and pulled horribly.
Very easy in and out. I appreciated being told where the gas tank was on the van. However, a quick lesson on how to use the shift would have been appreciated. But a great experience overall.
Computers were running really slow so it took a while to get the paper work done. The guys who took care of me were great!
Excellent customer service, always helpful and friendly. Grounds maintained and secure. Two years here and never had a problem. Highly recommended.
I have no way to rate this location since we had no equipment to return.
I picked up the truck around 5pm, with the intent of returning it that night, after hours. As I was loading and it became dark, it was determined that the truck had one or more blown fuses, making me continue to load and then unload in the dark....via flashlight. I called the following day, but haven't received a call back as of yet.
I had made a reservation for a 10:00 pickup of a trailer. When I arrived at 9:56, I was behind one other customer. There were 2 customers being helped. At 10:20 I finally stepped up to the counter for help. I had brought people with me to help pickup a couch, and it took longer to get the trailer than pickup the couch!!! It appeared there was something in error with one of the customers order - but 20 minutes to complete???????
I ended up not getting the couch - didn't even need to rent a trailer (bad morning all around). Trailer was returned in less than an hour!
Long wait to process initial
always a great experience
The customer service was very helpful.
They wanted us to move the drop off trailer all over the place and not just drop it off in the drop off Zone.
The uhaul staff at West McKinney has always gone above and beyond!
This staff is first rate. Very customer service oriented.
I would suggest that the associates spend time explaining the proper way to tow a truck or car. When I asked I got a generic answer and now I have a bill for $2,000.00 to rebuild a transmission!!!!!!!
Location has poor access; it requires approach from the west, and westbound traffic must make a U-turn against 3 lanes of highway. Friendly and upbeat staff make up for some of it as well as their good communication.
Everything work just like it was supposed too
the particular 4x8 trailer i rented should be taken out of rotation. multiple dents, fender ripped open, rusted door hardware. not your usual brand
Staff here is cordial and competent. All appear to enjoy their work and fellow employees.
Quick service and very friendly!
Paul is a great guy! I would rent again anytime just because of the excellent customer service!
This will always be my go to place.
Windshield was not clean.. had to clean it up. they used a dirty rag I think. disappointed they did not have the ability to connect the electrical from the truck to the trailer. Seemed like a simple trick as you have trailer/truck wiring services there. needed a 7 blade? Had to go to Oriellys to get the conversion. Some $25 bucks and a stressful 60 minutes later i was on my way. Needed to be in New Boston early and was later then i wanted. averaged about 60-65 miles per hour. engine ran rough. needs tune up? Surprised that the seat were dirty with grease/ oil something and sweat stained. Personnel were good and got me rolling quickly. Drop off easy.
The truck obviously wasn't ready for rental. I drove the truck for just ten minutes, then loaded it. It then wouldn't start. If a truck's battery dies in a short time like that, the truck shouldn't be rented. It's hard to believe that wasn't a known problem.
Moving Help is Awful! No communication to U-Haul or end moving company or to me on delivery code for end company. Dest U-Haul had to contacted local mover to tell them about box to be delivered
There fir a year plus. Payment never late. I had to pay a months rent150 to get an extra week. I can understand charging for the week but $150 for one week?
The customer service center made our reservation and told us the incorrect information so when we went to pick up the truck and rent a unit, we were in a bit of shock at how wrong the information was. We were about to change our minds and use a different facility but the manager who was there at the time made everything right. Had he not been there, things would have been much more stressful.
Caveat - Location has not enough parking available.
Need more sales people. Long wait!
Everyone was friendly & professional.
I cannot say anything nice about the location my locker is at a few miles down the road & this one aside from the girl who helped me in the morning. Move made worse by one freaking elevator & the alarm triggered a severe migraine then had to deliver the truck but couldn't get gas & got hit with the gas fee. It was 14 total miles. It shouldn't have a $15 gas fee when driven so little....a $100 for a $39 rental is rediculous.
Everything was fine. Truck sounds and runs like it needs maitnence. Rates per mile were ridiculously high
This was an EXCELLENT experience! Keep up the good work!!!
Very friendly staff in the center and over the phone--and our reservation got handed over to 3 different u haul dealers before we got to this one who more than made up for the problems along the way!
When you reserve a trailer 1 1/2 weeks before pick up you don't have a call the day before telling you to pick it up 40 miles away. It was handled but it took leg work on the customer to complete when the young millennial should know how to work customer service.
Managers Brad and Paul were fantastic and made sure my move went smoothly. Great customer service by everyone at the Mckinney store, thank you!
It was clean, but leaked water due to the rain.
Continue doing how they are doing things.
Phenomenal job by the movers!
The tow/haul switch did not work .
After multiple calls and a long time on hold your roadside assistance people told me to drive it anyway despite the rain I knew I would be driving through and the extra gas that I would be using.
Why is it impossible to call the location where you rented the equipment?
I reserved the 26' moving truck. Once picking up the truck, I was informed that the ac in the truck is broken. And with it being 100 degrees out in Texas I was being compensated for it. What wasn't disclosed is that the truck hardly starts. Power steering cuts in and out while driving, and the transmission puts out enough heat that makes you think it's going to catch fire. It's definitely time to retire that particular truck. I have used uhaul many times in the past. And will continue to do so. I will just request a newer and more reliable truck.
Best customer service I have experienced in many years. Front counter as well as yard. Thanks!!
The location itself was GREAT!! However, the customer service call center is disappointing. We called to reserve a one way trailer to move our daughters back to their college dorms. We were told they had what we needed and we were good to go. Less than 13 hours before we were to pick up the trailer we got a call to let us know that they didn't have a trailer for us. We could pick one up over an hour away, or we could change into a truck which was way more expensive and only seats 3. Super frustrating. The only other option was to take a trailer on a round trip versus a one way. We opted for that option. They did accommodate us by agreeing to only charg us for 1 day instead of the 2 days that we had it (36 hours) after I asked. However, I was billed for both days and had to call back in to get that remedied. Super frustrating....as if a move isn't stressful enough....on is as well as our daughters. I would have rather worked solely with the store. Seeing that the store staff was great we will give them another shot, but again would only speak to the store staff.
Searched and could not find seatbelt on passenger side. We had to ride across the country with no seatbelt. Rental drop off location ended up finding the seatbelt tucked under the seat. They were able to pull it up through and out of the seatbelt slot.
Make sure tire pressure is correct (tires have no leaks or damage) when renting a truck.
Provide a truck that does not have tobacco spit all over the door. Dirty inside.
Sorry truck experience.
I was able to rent and return tricks very easily with no hassle as well as rent and return the storage unit quickly.
It was a difficult move, but would have been much more difficult without the UBoxes. We had 5 plus a 26 ft truck, and I wish we`d just done more uboxes
Great place to rent! Staff was helpful, professional and sincere
I received the wrong vehicle and had to wait 30 minutes for it. I begged someone to help me find the vehicle. Before receiving the vehicle, when my paperwork was being done, the clerk quoted me a price. Upon returning the vehicle with more gasoline than I was required to have, I was informed that the clerk was wrong and I would be charged more. The service representative thought this was unfair also and recommended that I speak with the manager about my experience. I went inside and told him my experience. Another service representative was there and affirmed my experience as he had witnessed it earlier. The manager never apologized but rather began to justify why I was mistreated and overly charged. I will never go to this location again and posted this account on their Facebook page for others to be warned of this horrible customer service and complete lack of professionalism.
It might help if some of your restrictions to the program are better spelled out on your website. I did not see any restrictions on motorcycles, but it caused me to have to rent a truck as well.
Great! cleanliness`no` because of the nails/screws in the front drive. Maybe from the trucks and trailers that are being prepared for rent/return. Well lighted. 50amp area the lights were not on.
Service at the facility was great. They were helpful and friendly.
Make sure that employees are properly trained on tow dollies so that what happened to my car does not happen to others.
All employees were helpful
Great service even though they were really busy.
Staffing. Friday evening, and only one person was working the counter. I stool in line for 15-20 minutes before getting to the counter. Then the "speedy" check in was not so speedy. What is the point of checking in online if the information has to be duplicated in person? Why do they ask questions that are not asked online? It would be more beneficial to have all questions asked online.
They extra charge me on delivery and storage than what was mentioned on the invoice orignally
Two guys need to be commended for providing me outstanding customer service. Brad and Matt were very attentive, worked hard and fast and made this experience perfect! Thank you
Work with the city or county to get a turn in added off 380. Doing a u-turn on 380 is awful!
Very easy to sign up for new storage and friendly and helpful staff
The experience was effortless. Great work!
I did not originally get the equipment from the McKinney store. I was sent to Anna, TX and it was a clustefarce of epic proportions. I had to travel 40 miles out of my way to get a smelly vehicle and all of the computers were down.
Paul at the McKinney location was phenomenal. He tried hard to rectify the situation. However, due to the fact that I had made a reservation 21 days in advance and U-Haul amended it 11 hour before, I will never rent from U-Haul again.
I am upset with uhaul
I was told a 5x 8 trailer would fit a queen size box spring. IT DID NOT!!!!!!
Now I may have to buy a new box spring for my bed!
My only negative comment would be that the employees are parking in the breeze way where the security check in is located.
This makes it very inconvenient to check in.
Associate was very helpful.
they did real well from check in to check out.
The Staff was very courteous, quick to get me in and out. Would highly recommend this U-Haul location. Thanks Guys!!!
Paul and Wendy made the logistics of my trip as easy as A, B, C! they're Awesome! plus Chris delivered truck to me and was well equipped! also they guessed my milage to Lubbock to the t! you guys rock!
Very friendly. Very helpful.
Could use some more parking spaces. 2 spaces is not enough during busy times like month end.
The front is very crowded at times and very difficult to navigate. Maybe have designated areas for drop off/ pick up people and a separate area for the storage unit people.
Your app hung at the very end of the self checkin process and when I clicked the screen it started over at the beginning. Ugh. I quit it at that point. Fix your app
U haul has a water leak as we experienced driving through rain
uhaul computer systems were having issues during the busiest part of the day/month. Staff worked diligent to try and get paperwork completed in a timely manner but I was there for 1.5 hrs and did not know my charges until i received my receipt the day after.
they took my information on a 15 truck it was supposed to come with a utility I tried calling but took 2 hours to get a person on the phone
Every other location we had to deal with was horrible. We will do everything we can to use another company than uhaul.
Thank you for finding me a truck that would fulfill our work load and times
My time with uhaul storage was great, the only thing is that the sliding door wouldn`t work sometimes so it was frustrating
Very helpful!!! Especially Wendy but also the guys at pickup and drop off.
The web server was having some sort of issue and it took more than 15 minutes to check out. It was of no fault of the customer service agents, but slow computers. Very irritating!
Horrible customer service. Location is under staffed causing long wait times. Waited 30 minutes for truck rental reserved online.
I recommend that the online reservation system not be used. Deal directly with the store. The online system for reserving equipment and labor is not reliable. You may not have the equipment or labor you thought you had and when you find out, it is too late.
Every single thing about this rental experience was HORRIFIC!!!! The reservation process was misleading, the pickup process was very delayed due to vehicles with malfunctioning dashboard indicators, and incompetent staff. The drop off process was even worse!!!! My card was incorrectly charged outside while I was inside waiting for over 30 minutes for someone to Che k me out. I have receipts which show I am overcharged, and no receipts that show the reimbursement. I'm so upset with this location, I do not plan to rent from them ever again. If I go to another location to do my frequent rental, and experience anything like this again, I will not plan to ever rent from UHaul again, it was TERRIBLE!!!!!!
The particular truck I rented was a junker. I was worried the whole way that it would break down. Ran and drove horribly. Needs to be retired. One more rental truck like that one and I won't be using uhaul anymore.
We had to wait about 30 minutes to return the trailer because they were busy. The personnel was very apologetic about our wait. It took only a couple of minutes to process once they got to us.
Staff was as friendly as chase employees
Always curious and smiling regardless the heat outside.
Limited parking makes it hard to maneuver the property..,
Experience went as expected and Paul Yumul took very good care of me!
Trailer was in excellent condition and pulled well.
Everyone was helpful and kind. Thank you for the excellent and professional service.
Everyone was polite and friendly. will return.
Provide 2 boxes for after hour return of keys.
I didn't understand why I needed to be the person to turn on signal and brake lights. I get picking it up but returning also?
Slow customer support during pickup and drop off. The latch on trailer down was faulty, making it difficult to latch. Did not receive confirmation that trailer was returned for 24 hours after drop off.
Service your equipment regularly
Info about gallons to be filled is not clear. I spent 5 gallons more than needed. Mileage and Gas level NOT updated when i pick the truck. I do not know why, but it is not a good sign of your control... Truck is with you, i pick first thing in the morning and you does not have correct milleage and gas level? really? NOT a good sign...
Extremely Poor Customer Service and Follow-Up
Front area where equipment is received and returned needs to glow better. Hard for people to get in and out when there is more than one person there
The staff were courteous and friendly. They made the vehicle return process easy. They patiently listened to my complaints.
We got a truck, that broke down 3 times we have to wait about 3 hours for mecanico to replace a battery that was used, then it broke 2 more times, making my move a bad experience, it was till almost 4 a.m when we finish because a bad Truck, when I return the next day the guy say, sorry this truck is going back know next month, and that's all, Im5 like hey can we get a discount for getting a piece of shit of equipment but no, nothing, really bad experience all and all.
Paul made this a great experience.
Make sure your equipment works before the customer comes to pick it up.
We were very pleased with our experience.
RV Storage gate timer was broken. Counter was understaffed resulting in long waiting lines for customers.
Wash exterior and vacuum interior.
Equipment was cleaned, but not maintained. Also, was charged for fuel, which I did not mind since i did not fill the Uhaul up befreo returning. However, I was charged for 7 gallons of fuel even though the mileage on my trip was only 10 miles, meaning the truck barely got over 1 mile to the gallon. I find that very hard to believe. That being said, the people were very polite, and the facility is nice.
The staff here is very friendly. They are always very helpful and flexible with rental dates and times regardless of how busy they are. I have never had any problems any of the times I have ever rented from them. I would highly recommend this UHAUL location.
Notify location of after hours drop off box also make sure it can be seen. We were not told where this box was and upon arrival we had to search for it. I large UHaul storage box covered it up a bit.
When I dropped off the truck in McKinney, the man asked how my experience was and I told him honestly, it was bad. I told him about how the tire tread separated while driving on the highway and, without asking any questions or being concerned for my experience, he said, "oh you must've been driving too fast or been overloaded." He could've politely said, "wow, I'm sorry you went through that. Must've been scary. May I ask what speed you were driving? or How full was your truck?" He just assumed I was doing something wrong. I was going 10 under because I was unsure how quickly I could drive and didn't want to push it. I wasn't even half full. Plus, these are moving vans, they're intended to be filled. I will be hoping for a resolution to this overall problem at both locations.
this is a great Uhaul location.
Kind of confused thought this was the location I was supposed to drop off at then I get a bill for dropping it off at the wrong place but the staff was nice
They were so nice and fast. We were in and out in about 15 minutes and they were packed with customers!
Again, very fast and friendly service. I drove in and was met in the parking lot by an employee who unhooked and unhitched the trailer. I was there for four minutes,
I made the reservation over the phone with this particular location. When I went to pick up, no reservation was found. Paul did an excellent job of making a new reservation so I could be on my way. Two days later, I get a call from uhaul asking if I was going to pick up the trailer. Get your database figured out guys.
I contacted uhaul 3 times to find out when the box would come. It was a pain and frustrating not knowing when we would get it. Keeping customers in the dark is not cool
The truck had to be cleaned while I waited, cat hair was all in the cab and cargo space. There was still cat hair in the door pockets.
this was a great place to rent and convenient to get to
Excellent boat storage options.
Fix the air conditioning on the truck. Make sure to verify all information to eliminate any confusion.
The CSR at the front desk was excellent. The outside workers were excellent. It was very busy, very hot and these guys still were smiling and made the process very easy on me. I love this location and the team.
From pickup to drop off the staff was awesome on a first of month, holiday weekend! The Manager was very helpful and friendly and guided my backup to trailer!
Very friendly and helpful.
I just wish they had had more 6x12 trailers on hand. They had a whole bunch of the smaller ones, but only one of the larger ones. I know its not entirely the location's fault, they are kind of at the mercy of who drops what off and when...but perhaps they might communicate with the Leadville location and split the equipment up with them if either one of them needs more of one truck/trailer and less of another. Overall though I had the best Uhaul experience of my moving life so far at the Alma shop. Thank you!
Listen better. Better communication. Better service. Was very unorganized.
Understaffed. 45 mins to pick up van
The return vehicle area is very congested. Returned vehicles need to be processed and stored quicker. There is very little room in the front of this location.
Nothing, you've more or less got a well oiled machine. Business as usual.
Loretta was our delivery/pickup person. She was excellent. She was friendly and very helpful and when I found I needed an extra box she helped arrange it quickly. Thank you
Hire more help, was very busy so had to wait awhile
The manager helped us & was very polite. The store was very clean & close for last minute pick up.
Best U-Haul I ever experienced!
Nothing. Great job! Friendly and helpful employees.
The truck that was rented was my only complaint. The 1999 gmc was an extremely rough ride even on a smooth highway. Suspension felt shot. The air conditioner only worked well when the truck was at idle and while driving was just blowing hot air. If it were my company I would no longer rent this truck to anyone just due to possibly breaking any body's personal belongings while going from location to location. I have a video if you would like to see this...
This location was very helpful, but unfortunately I won't be using uhaul again because of my experience when I picked the trailer up. When I called the 1800 number when picking up the trailer I was told they couldn't do anything about my experience because the gentlemen didn't actually work for a "uhaul center."
Every representative seemed to be very customer service oriented. Excellent Service.
Paul was awesome and very helpful!! Thank you Uhaul!
A/c had to be ran on max and high fan speed causing more gasoline usage.Van was picked up with screw in driver outside rear,I think trucks rented one way should be checked for bad tires or issues with tires ( ie: picked up with screw in tire that had checked regularly during the 340 + one way miles!!! )
Checked out at 10:48. Checked in at 10:47 the next day. Charged me for two days. Typical sorry cock suckers.
Very helpful with unloading my car and the dropping off my truck!! Love U-Haul!!
I dropped in last minute and the staff was great and was able to help on the spot. Very friendly and courteous
Ordered pickup. Wasn't available. Had to use a van. Do I get my $50 guarantee?
I have never had such a stressful encounter with U-haul before. Set up an appointment days in advance and reserved a trailer. When I got there the price was higher than originally quoted. The lady behind the counter didn't know how to fix the price. She asked the manager for help, he said wait. So 20min later he came back and Walked her through how to do it. Taking another 10min of my time. We then were told to go to the auto transport out front. There was only one so I went to it. Waited 10-15min nobody came over to help load it so I loaded it. When I went to leave some guy started yelling at me for hooking up without assistance. Then discovered this trailer is not the one I'm supposed to use. So he got on the radio and started cussing at the front counter lady right in front of us. He then led us to the back where him and the manager began to argue in front of us for a good 5min. Then he got us hooked up to the trailer in the back. He informed us this trailer is in for maintenance and we aren't supposed to use it. Such peace of mind for someone hauling a car from Texas to Kansas.
Anyway thought I would share how and why it took 2hrs to pick up a trailer from you guys. Bad across the board. Still love you guys and will continue to use you.
This location of U-Haul fully met my expectations - responsive and professional.
The customer service was absolutely top notch and I would recommend this location to anyone looking for a rental truck or storage unit. :)
All the staff we met were very friendly and helpful. Overall, a great experience!
great experience although moving always sucks, but Uhaul makes it affordable and conveneient
easy and convenient process. beyond terrible customer service upon return of rental.
The only thing that is really needed would be a jack on the front of the trailer. So it is easier to unhook when loaded
Easy to schedule and pick up!!
N/A on second question refers to the rental of a 24' truck that was so sub-standard that it had to be returned after driving 4 miles. The truck in question had performance issues related to a poor transmission and poor alignment. When returned I was informed that the truck was supposed to be pulled out of the rotation over a month ago. Once I returned to the location, Paul took good care of replacing the truck
I have rented from this location a number of times and they have been great, however, this time they didnt get it quite right. I rented the vehicle for one day and dropped the vehicle off overnight as agreed. When I got me e-receipt they had charged me for 3 days. I contacted the manager and from the sound of it somebody had not checked the vehicle back in following my return which resulted in the additional charges. I spent 20 minutes on the phone explaining that I had picked up the vehicle on Thursday and dropped it off on Friday and NOT Sunday. Eventually he agreed to correct the charges. Somebody clearly didn't do their job and check the vehicle in like they were supposed to. I'm sure I will be back BUT what a pain this was.
You don`t leave enough room for a proper review. Read my review on yelp.
The blonde young lady is precious. The older blond lady is not. Anything nice said is because of the young girl.
Help behind counter is overwhelmed. Need more staff to attend customers quickly
Assure trucks are better maintained. First 24' truck rented had to be returned. Paul handled this well
You have improved so much better than the last 2 times I used you. I almost didn't this time because of poor customer service in the past, but y'all exceeded my expectations in customer service and I will use you again. Thank you for the improvement.
Staff was helpful on the phone and allowed for after hours drop off allowing for the savings of an extra day's cost.
We had paid the original fee, $20 per day. It didn't seem appropriate that we had to pay a double fee per day($40 vs $20) for extending use of one extra day.
I have used this location for the last eight years!! Even with other closer locations, I go out of my way to use this location on 380!!
They are beyond excellent... They are Superior in every aspect!!
My highest commendations!!
Only been to this location once and it seemed fine.
They told me to take the time to fill the survey out.
Wendy and her crew were great and very helpful!
Clean, Easy Access and Good Prices for the Area.
The 24" truck that we received had terrrible transmission issues. It also took multiple times to start. Lastly, we had to jump the battery after our second trip of loading. Luckily we were able to jump it. Otherwise, changing trucks would've meant moving everything over.
When we spoke to mgmt upon drop off, he simply wrote some notes to give us store credit onnour NEXT rental. We will think twice about renting from a place that rents out faulty trucks.
I had hoped the manager could've at leadt credited me 10-20% but was not able to or not willing to.
Van was pretty new.. don't know if the smell inside was the 'NEW' Transit van smell of if someone had been smoking in it.. but it was pretty powerful. I would think you would want to specify no smoking in your vehicles
Very helpful and friendly staff
Quick and easy rental. Thanks.
Easy drop off and excellent service.
Excellent employees who went above and beyond to take care of me, even in how busy they were that morning. Thank you! -Kirstie South
Once again, the experience of returning the rental was as bad as picking the rental up. The staff was unable to answer the simplest of questions and lacked the competencies of their roles. We reserved a storage unit on Friday June 3rd only to find out when we showed up on June 4th that it had been given away! What is the point of a reservation when it doesn't do a bit of good. We were then told we could rent a U-Box. The process to rent a U-Box was utterly disappointing. We had a number of questions that went unanswered. Excuses provided by the staff were that they were too busy and no manager was present. Neither of which provided a solution or offered a resolution to our predicament. I spent 45 minutes in the office doing the 'paperwork" to rent the U-Box. We were told that we could not pay up front for the U-Box, but were required to make monthly installments. I don't know what kind of company that doesn't appreciate the fact that someone wants to pay for something up front for the ENTIRE year!!! I had to return 2 days later when a manager would be there to try to find out how to pay for the year of storage; only to return there and find out that the manager didn't even know how to do that!! I finally had to call someone at the customer service center to deal with the situation just to be told that UHAUL doesn't accept Discover as a form of payment; never mind the fact that I charged the UHAUL truck and trailer rental in Ohio on the same card. This is terribly disappointing coming from a newlywed couple that spent a couple of thousand dollars on this move with UHAUL. We moved from Ohio to Texas for crying out loud; this wasn't some trip across town. The majority of the staff that I met with were friendly but the fact that I had to speak with 8 different people is unsettling. I would rather see competent and knowledgeable staff who can offer solutions than someone who is sugary sweet from a people standpoint but doesn't know the difference between a hammer and a screwdriver. In my opinion customer service goes beyond being sugary sweet and MUST include a knowledgeable and competent staff. This company has been in business for years; this isn't something that is new. Get it together!!! I can honestly say that the next time that a relocation necessity arises, I will not bother with UHAUL.
Insure the equipment is in good condition before renting it.
Keep on doing what you are doing
Very professional courteous staff.
I had an issue with renting this equipment and staff said they will have general manager call me to re-rent. Never called. I tried three times to reach out and everytime they said assistance manager will call. Poor service and customer focus. Everytime we call we need to wait for 15 minutes on line.
The truck had a bad water leak that soaked 5 boxes of books from my classroom. I called and left a message and no one called me back.
Inside staff were great. Yard guys... not so much !
Waited for 15 min. @ counter to get rental.
NOTHING. Very competent, friendly, fast service. The manager C.J. and Christopher were the BEST. I GIVE THE ENTIRE STAFF FIVE STARS!!! A++++++++++++
Wow, words cannot describe how impressed I was with Paul, Joshua, and Loretta. They made this process simple and were so helpful!
Loretta was very kind and patience. She value me as a customer. Even though it was very busy she was calm and productive. I will always look for her to serve if a needed anything.
our reserved storage unit was unavailable. Put into non-climate controlled unit. Had to go through our stuff to separate out things that could suffer heat damage And find somewhere else to store.
Loretta was awesome.
Very warm and friendly.
I am a happy customer and will be ecstatic when the remote works on the motorhome gate.
CJ, the manager on site was very helpful. Frankly, that was an understatement. He took care of us like family. This is our 2nd time back to store our stuff. Clean bathrooms too!
I use this facility for multiple needs, and they are on top of it and customer first.
The questions don`t accurately reflect customer experience. It takes an incredible amount of time to acquire a storage unit along and truck
Paul, the manager at this location was exemplary. He helped at every turn and offered many options for us to choose from. Loretta was also very pleasant over the phone and in person.
Clean, safe, well lit, and facility conveniently located off main highway. Rates pretty stable for over a year.
Service reps were easy to work with, upbeat and informative.
The service was wonderful and the man who checked us in was very helpful. Thank You!
Excellent service, courteous staff, efficient and clean.
Receive one month of free storage is false advertisement. I had to pay $20, mandatory rental insurance and a very specific lock.
The General Manager Kevin was outstanding. Very helpful and knowledgeable. Thanks!!!
Excellent facility and service.
The staff members are awesome. They were very attentive to everyone there. This is my second time to rent from them and i will send everyone i know to them in the future!!!!!
I have used this place many times before and always had good service.
From the managers to others everyone was awesome.
Went in to rent my first storage unit and CJ was very friendly, accommodating and helpful.
Thank you, Michael! Great customer service!
The store manager was particularly helpful.
Staff easy to work with, facility clean and well taken care of.
No problems. Bev C.
Best customer service I`ve had in quite some time! They even helped me when I lock my keys in the car, lol!!!
Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .
Everyone was very helpful and friendly
Love the location close to my home
The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.
Great service friendly staff
I was impressed with the manager`s help. Efficient and polite and quick!
They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.
Expensive but nice facility!
The staff was great, very helpful and professional
The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.
I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.
They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.
The staff was very courteous and friendly.
To many parked cars, not trucks in the way that made unloading more difficult.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Very great customer service and friendly staff
Excellent customer service. A very well maintained facility.
Very clean! Super nice people. Would rent here again.
Very helpful and well trained.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
I have been a customer for nearly 5 years, the staff has always been excellent
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.