Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
When I returned the truck there was 7 -10 trucks lined up to be checked in and one person available. After about 10 minutes 3 other men walked out but they were unprepared to check in trucks. I was charged the wrong mileage and an extra day when I received the email bill. I had to return to the store to straighten out the billing. The clerk was helpful and did reverse the charges. Not a good first experience. They seemed very unprepared for how busy this location was on a holiday weekend.
Everyone was courteous and friendly. Great experience!
I had a problem in the beginning trying to get all the equipment from one location. That was solved and every thing was great. Staff was very helpful.
There quick and helpful, good customer service
It was an easy experience, and the people were all very nice.
Staff at location is very friendly and works hard to ensure a good customer experience is had.
The rep at the desk was great. I could have done without the response from the guy I called after I locked the keys in the car. When I asked if there was anything they could do to help the situation he said "We didn't lock the keys in the car." probably hard to accomplish, but keeping the spare key would be nice.
I used the drop box service so there isn't much to rate but overall nice facility.
Only one person available at counter, had three customers waiting behind me. Otherwise service was great and love the after hours drop!
I did not receive my receipt via E mail , please send it to me !
Used moving service as well. The company and crew were outstanding in their service and move.
our reserved storage unit was unavailable. Put into non-climate controlled unit. Had to go through our stuff to separate out things that could suffer heat damage And find somewhere else to store.
Hire more customer service reprsentatives
Awesome customer service!!
LOSE your movers. They never showed as they took the reservation, but said they would be 4 hours late to it. Isn't that why I made the reservation? "To hold it"?
Loretta was awesome.
Very warm and friendly.
I am a happy customer and will be ecstatic when the remote works on the motorhome gate.
Nice location, however, drop off location assigned by pick up location, not the closet location to my destination
I told the lady before I rented the truck how much I had to spend. After adding $26 in gas I had $3 left in my account. They then charged me an additional $21 that made my account negative. So now on top of $91, $26 in gas the $21 extra will be $55 in my bank from insufficient funds fees.
Great return check in. Fast and efficient.
Great experience....will recommend to friends and co-workers.
I prefer the double door 5x8 to the roll door because the roll door limits inside height during loading. The double door version has tie rails with larger holes for rope. Can I specify the double door version on my next rental?
To improve customer service, at least meet minimal expectations.
This is a really great location, several locations where I attempted to return were no longer in business and had to bring trailer back home, employees understood and made the appropriately adjustments well done.
There was nothing about this experience that wasn't good--the employees were all very helpful, patient, and kind.
I was charged for equipment I didn't receive. I also believe I was overcharged between my Uhaul.com purchase and the point of sale at this location. Be very wary of using the website to make your reservation and then going to this location for your actual rental. You'll probably be double charged.
Love the checkin process. The customer service rep checked me in on a cell phone and emailed me my receipt. Never went inside and was on my way after a quick light check in 5 minutes !
There is really no better way that you can do improve getting in and out with the way Hwy 380 is newly constructed.
Educate the staff so when a mistake happens they can fix it and not give you the run around because they don't know what to do.
CJ, the manager on site was very helpful. Frankly, that was an understatement. He took care of us like family. This is our 2nd time back to store our stuff. Clean bathrooms too!
they are the best at that location
Moving made reasonable!!!
I don't feel like the total price was accurate.
I was told the price would be adjusted on my receipt after I waited 1-hr to get wrung up at the register. Three different times the cashier went to ring up my order, all three times the subtotal was the same, but all times the total amount was different. How is that so? Also, sales tax is 8.25%, yest I was charged just over 10%.
Please note, the cashier was friendly, but the experience was awful. Worst of all, I missed my window of opportunity to use the trailer to haul my refrigerator because it took so long to check out. That's why my 24-hr rental was returned after only a few hours. I need to go back at another time to rent the trailer again because my helper wasn't able to stick around (it got too late). I am very disappointed, to say the least.
Joe (I didn't get his last name) was incredibly helpful and should be recognized for his efforts.
Think about non-smoking in trucks. That was my only complaint. I smelled of smoke when I got to my destination. Second hand is bad for you.
Everyone here was extremely helpful and friendly. Great job!
I use this facility for multiple needs, and they are on top of it and customer first.
Left rear outside tire was badly worn and required changing by roadside assistance after a 2.5 wait. Drove through a rainstorm and found that water had leaked through floor and dampened several boxes. I would recommend that uhaul do a better job of inspection before sending a vehicle out with a customer.
Great customer service I would give this location 10 out of 10 on quality assurance.
380 Construction makes the location a bit tough.
Improve your reservation process. Every time I go to make a reservation for a truck or storage unit the wait is exceptionally long and the common excuse is that the computers are slow. How about upgrading your software?
First class operation, both personnel and equipment.
The questions don`t accurately reflect customer experience. It takes an incredible amount of time to acquire a storage unit along and truck
Paul, the manager at this location was exemplary. He helped at every turn and offered many options for us to choose from. Loretta was also very pleasant over the phone and in person.
I reserved a enclosed trailer not opened. customer service via phone was to blame per employees. they couldn't accommodate although I'm 100% positive I reserved the enclosed 6x12 bc rep said it was the only one they had hence reasoning for my reservation. We arrived and they first told us we didn't make a reservation then found us after Getting manager involved then they found our reservation. And we couldn't even rent what was originally reserved. We weren't offered a discount bc of the poor mistakes or anything. Just blows my mind.... :/
Really good service; could use more room up front, but not a big problem.
The truck battery was. Low it had to be jumped Twice during our. Twenty four Hour move. Not good.
Clean, safe, well lit, and facility conveniently located off main highway. Rates pretty stable for over a year.
The enclosed trailer leaked in the rain and ruined a mattress, school books and a dresser. Most unhappy! We rented the 6 x 12 cargo trailer on 4/17/16
Everyone there is such a big help with the entire process from up front paperwork to the equipment return. Great Place, wouldn't think of going anyplace else.
Great hel. Well explained and very quick easy process. Thanks.
location is the reason I would recommend going a few miles west down 380 and try the other uhaul there. the parking lot is much bigger and easier to maneuver around when backing and hooking up to trailers. Then it is more difficult to get out on road with all the construction. Additionally the poor staff was swamped. I stood in line for over 40 minutes before I even began talking to someone at a register.
Great team, support, services and equipment rental at this location.
Parking lot was difficult to maneuver around
I picked up a truck and car trailer. Tires ALL needed air, the driver side turn signal on the trailer didn't work and this was NOT relayed to me during inspection (I had a friend with me and she said the guy quickly moved to the next item). I was not provided blankets I'don't requested. The driver side ramp on the trailer's latch was broken. I don't understand why I was asked to pre-register THEN wait 45 minutes in line to pick up the truck. I think you need a line specific to those who did online registration.
Jonathan quickly came out to meet me when I pulled in with the trailer. In about 3 minutes he had me unhooked, checked out and ready to leave. Perfect!
Outside of truck was very dirty and would be nice to have it cleaned other than that all was great with truck and the customer service for pick up and drop off was outstanding!!
The gentleman that helped me rent the pickup and the gentleman that helped me return it were very nice and helpful. I will definitely be back. (I wish I could remember names better.)
The staff was very freindly i showed up right at closing time. He could have told me they were closed but he got me in and out quickly.
They were great. Nasty storm with hail and they were making sure customers were safe and under cover. When the chance of tornados and hail were over but still raining hard, they were out pulling off trailers. Thank you for the fantastic service!!
Very helpful and friendly staff.
I originally planned to use the trailer for 1 day and ended it up using it 3 days. The lady that answered my call was very helpful and understanding.
Truck sizing is not accurate, endied up renting a trailer which price was ridiculous, almost as much as truck.Not a good situation.
nothing that the company can do per se, it is the road construction which makes the entry onto the site challenging.
Road construction made it a little complicated to get in
I have rented trailers from this UHaul location 2 times in the past 2 weeks and the staff has been great to deal with, both inside to check out and outside helping hook up the trailer etc. Thanks!
Remove unwanted dolly and furniture pads, took up space I need to to move.
Need more parking but that is not possible since it is land locked. The staff was great but I have always had a good experience at this location and the one on 121 near here.
My only suggestion is that this location needs more customer parking. There are only three spaces at the front of the store, one is reserved for handicapped parking. For the amount of business they had the Saturday morning I was there this forced many customers to park in unmarked spaces randomly positioned around the parking lot and amid all the rental vehicles. That's kind of dicey in my opiniion.
The trailer was kind of beat up but that's not the fault of the people working there. Great service at this location!
Make sure truck is in working order so you don't have to unload furniture in the dark
Nothing the team I dell with were great. Paul was outstanding. Brilliant customer service all around. Matthew was awesome too
Everyone I dealt with was very professional and pleasant. Very nice experience.
Thanks it was a nice clean truck and yes i will. Tell a frind
Service was very personable. A couple of new employees were being trained, which I always like to see. Vehicle was brand new. Very efficient check-in. Couldn't have been any better. Also like this survey tool.
Service reps were easy to work with, upbeat and informative.
Owner directed me, checked me out, unhooked the trailer, & I was off! Super easy, super fast, good guys! I was just dropping off a trailer but will come here to rent next time.
Very friendly and helpful customer service. I would recommend more workers to help with bust business and help more customers.
With all of the road construction, entering the location is extremely dangerous which I know you can't control. It would be nice to have a larger parking area in front of the building. The employees were extremely helpful and courteous.
Paul, Mark and Joseph all very helpful and nice.
The truck was very old, the ride was terrible, the staff was friendly and accommodating, but the truck was a piece of crap, I've rented many times from uhaul and was used to newer equipment. The truck was clean, but shouldn't be in service, there wasn't even a power outlet to plug in my gps. The steering wheel had a dangerous amount of play to where riding through a tight construction lane I almost hit the barricade trying to keep the truck straight, steering was difficult. I will always use uhaul, next time I plan to make sure the equipment is up to date
Nothing, in and out in about a minute
Keep up the excellent work you are doing.
The employees were very helpful! Thank you!
The service was wonderful and the man who checked us in was very helpful. Thank You!
Customer Service and Vehicle were excellent. I guess my only confusion is that in the paperwork they hand over it states to leave the keys in the key box, but I spent nearly 20 minutes trying to locate the "box" ~ the so call drop box is an opening in one of the garage doors windows. Thought it was odd, but once I was directed to it everything was fine. I would suggest to place a bigger sign since this opening sits very close to a pod that it is being advertised at the moment.
Exceptional customer service! No suggestions on what to improve.
Smooth turn in! Very fast and efficient. Thank you!!
Service was excellent. The counter person who checked me out was very professional. Personally I wondered why he was not a manager and not just a reception type person. The young man hookingbup the trailer was equally as professional.
Excellent service, courteous staff, efficient and clean.
The service was excellent and very personable.
I always use U-Hual and I like its service!
Service could not have been better...all staff was professional and friendly. Thank you for a job well done! The trailer performed better than expected.
Very good equipment, good service, and friendly. Thank you! Used the trailer to remove trash from country property on a rainy day, so it was quite muddy. I cleaned the trailer before returning it so as to be respectful to the staff at your excellent facility.
Facility manager was extremely helpful in resolving the issue with the truck I turned in not matching the truck identified on the rental agreement.
Your telephone issues at the time were extremely frustrating and I don't understand why you couldn't fix it!!!
Location service great....but I DID NOT LIKE THAT MY PREFERRED PICK-UP LOCATION WAS CHANGED as it was much less convenient.
Receive one month of free storage is false advertisement. I had to pay $20, mandatory rental insurance and a very specific lock.
There are consistent issues at this location with the computers and handheld credit card machines. These challenges greatly slow down the check out process.
Disappointed that i got hit with a $25 cleaning fee for a little dirt in the trunk.
Good experience. They were very friendly and well organized. A trouble free experience. Thank you.
Everyone was very nice and helpful.
Used this location several times since they opened, including storage for nearly a year. Excellent still.
I have done business with U-haul for years. U-haul does all my hitches for my cars. I have never had any issues in the past. I always thought of U-haul as a top notch quality product. Today, I had to go to the prosper, tx u-haul, because the Mckinney, tx didn't have what I needed. I have never been so insulted in my life, by anyone, anywhere, and I had been through a lot. Kellye Derr, and Christy Rush were incredibly unprofessional. I asked to speak to a manager, and they refused. I asked for the 800 number and they wouldn't give it to me. I had to drive back to Mckinney and rent something I did not want. I would recommend that you post the name, tel, of the general manager, and 800 number at every store so that everyone can see it.
I ran into a tough situation which forced me to have to extend my rental. I was s pleased the the Manager was more than willing to work with me. Its good to know that good people still exist.
Kevin continues to build on the excellent facility that Mike left him. I can stress enough how much improvement has occurred since I first started renting at this location so many years ago. I hope to find another facility as good in my new location.
Take off the blanket bag which takes up space for storage, credit customer acct. if you have to give a smaller truck because someone did not return the bigger one. This is because you have to make additional trips. At least credit for additional milage. Truck was very jerky and drove terribly...
Great customer service and great experience! Keep up the good work!
The General Manager Kevin was outstanding. Very helpful and knowledgeable. Thanks!!!
I was very happy with the service that I received.
Excellent facility and service.
the only recommendation I have, is that Uhaul needs to put wenches on the car trailers to help loading.
Truck was not clean on interior -dog hair.
Windows were dirty. Most especially front exterior windshield affecting visability.
Truck suspension is showing much wear. Much effort to hold truck on the road was necessary. My arms and hands were numb afterward.
I don't think there is a way to make this branch location any better. Quick, polite, and professional. 5 star crew and 5 star service.
The staff members are awesome. They were very attentive to everyone there. This is my second time to rent from them and i will send everyone i know to them in the future!!!!!
I have used this place many times before and always had good service.
This is not the first time I've had issues of poor customer service, although this guy was better than before. There was no greeting me, just looking at his uhaul check in equipment. He wasn't rude and I'd give him about a 5 on a scale of 1-10. These employees need to know basic customer service, such as looking the customer in the eye when you talk to them, greeting and friendliness.
This is the second time I attempted to use this location. The first time the gentlemen took 15 minutes to get my credit card email address etc. to then tell me the equipment was not available. Today I repeatedly asked the rude lady on the phone if they had the equipment in stock. She wouldn't tell me until after giving her my email 3 times and taking my credit card info. Finally when I arrived there to pick up the trailer she was slow and appeared as if I was wasting her time. After I paid a gentleman appeared out of the back and they briefly argued over who was gong to hook up the trailer. Once outside the gentlemen was very unfriendly and looked at me as if I was an idiot as I hooked up the hitch ball and wires. He gave me no advice, sat down as I hooked up the hitch and was rude when he finally hooked up the trailer. I used the other 380 location in prosper last week and the employees were phenomenal asking if I needed help hooking up the hitch and trailer everything was perfect. Once I got the trailer to the destination I realized the gate didn't go all the way to the ground so it ended up taking 4 guys to lift it onto the trailer (the one last week worked no problem). When I returned the trailer the two kids working the return lane were very helpful and polite. But overall I was extremely disappointed with the level of customer service at this particular location
Excellent customer service . Would rent here again!!!
I'm pretty sure I got the oldest goes to beat up truck the U-Haul has in service. It was very difficult to drive and shook like crazy and made all kinds of strange noises . At one point we weren't sure it was going to start the engine was just cranking over and over and took a good five minutes to start .
The right head light was burned out on truck. Shouldn't that have been checked before I picked the vehicle up?
From the managers to others everyone was awesome.
The staff was excellent. Quick service got me in and out fast. I would recommend to anyone in the area for there storage or moving needs.
The people who waited on us were very professional and pleasant.
The agent was not well informed nor helpful. Reservation was not correct.
I had a hard time finding a place to leave my car when I borrowed the truck.
The employees were very nice and patient with me.
Wonderful, helpful staff! In and out in less than 15 minutes with no reservation
Improve on training employees about your trailers and capacity
Kevin was very good and handled everything very well. The truck performed as expected.
Went in to rent my first storage unit and CJ was very friendly, accommodating and helpful.
Thank you, Michael! Great customer service!
The store manager was particularly helpful.
Staff easy to work with, facility clean and well taken care of.
No problems. Bev C.
Best customer service I`ve had in quite some time! They even helped me when I lock my keys in the car, lol!!!
Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .
Everyone was very helpful and friendly
Love the location close to my home
The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.
Great service friendly staff
I was impressed with the manager`s help. Efficient and polite and quick!
They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.
Expensive but nice facility!
The staff was great, very helpful and professional
The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.
I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.
They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.
The staff was very courteous and friendly.
To many parked cars, not trucks in the way that made unloading more difficult.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Very great customer service and friendly staff
Excellent customer service. A very well maintained facility.
Very clean! Super nice people. Would rent here again.
Very helpful and well trained.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
I have been a customer for nearly 5 years, the staff has always been excellent
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
Despite some issues with the computer the manager of the branch was very helpful and considerate.
Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.
I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.
I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!
A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.
I wish that all U-Haul facilities were this nice.
Quick service, accurate, helpful.
Michael Riley is very helpful and always willing to help. We would recommend this facility.
The staff was very good. The guy that helped us was very good, informatI`ve, and made the whole experience better than expected.
Very friendly and helpful staff.
i talked to 3 different people while there. all were very helpful and courteous.
While I would have liked to have 24-hour access, I understand that this cannot always be provided. Of course, I would have enjoyed a lower rate, but I am quite pleased. Thanks, McKinney U-Haul.
Steve did a great job give him a raise
you need to buy back the locks
The staff was very helpful and extremely personable
Fast service and very helpful.
My only complaint is that there was no pro-rated return of fees for ending the storage space rental before the next billing cycle, other than that, I was very pleased with access to my stuff.