Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no notes. The trailer rental was extremely straight forward, low stress and very affordable. Next time I need to move my motorcycle long distance I'll be renting again without hesitation.
Adam Waito
Rating:
5.0
Good service. Easy and fast to rent
Patricia esteban
Rating:
5.0
Customer did not leave a comment.
Petru Anastase
Rating:
5.0
Absolutly nothing Michelle and her team were fantastic everything went smoothly they were ready for me when I arrived. It could not have been a more perfect experience. More company's should take a lesson from U Haul kind regards Kim
kim manos
Rating:
5.0
Customer did not leave a comment.
Austin Allcott
Rating:
5.0
Customer did not leave a comment.
chiarg goel
Rating:
5.0
Customer did not leave a comment.
Alexander Wright
Rating:
5.0
Customer did not leave a comment.
Robyn Kassam
Rating:
5.0
Customer did not leave a comment.
Craig Hanley
Rating:
5.0
Truck that was provided needs immediate attention. Took it on the highway and had to get off as the front end was bouncing and shaking. Fortunately I did not have to go very far, I believe approximately 20 - 25 miles. Please have this taken care of immediately.
Gilbert gaspini
Rating:
5.0
Customer did not leave a comment.
Klajdi Koko
Rating:
5.0
May be you need to digitalize the fuel consumption gauge and the odometer
Olalekan Oloyede
Rating:
5.0
Customer did not leave a comment.
Adrian Sasi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilbert Lacoste
Rating:
3.0
The staff here was very helpful.
VEERASEKHAR RAO MUTTINENI
Rating:
3.0
I rented a pickup truck on Feb 17th and I stupidly filled the gas tank ($100 worth) and i only needed to bring it back 1/4 full and it was actually less than that when I returned it. In my defense, I'm a senior and certainly unaware of how much gas a truck would use. When I returned the truck, I was told I could get a refund for the excess gas up to $50 so I thought that was fair. then I was told I had to contact the GM of the location (Michelle) whom I tried to contact for 2 weeks to discuss the situation and I was never able to catch up to her...she was not in or out on lunch, etc. Not sure why if a refund up to $50 is available that the staff I was able to discuss this with are unable to do that refund!
Marjorie Kallion
Rating:
5.0
Customer did not leave a comment.
Klajdi Koko
Rating:
5.0
Great job!
We rented a cargo van twice because everything was excellent. You made it easy, your place is spotless as were the vans. Those vans are a pleasure to drive.
James Duncan
Rating:
5.0
Customer did not leave a comment.
David Milovac
Rating:
5.0
Customer did not leave a comment.
Kayode Balogun
Rating:
5.0
Customer did not leave a comment.
Rodney Bekker
Rating:
5.0
Great! So rare in the time in which we are living to find terrific people !
kent cummings
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don Holmes
Rating:
5.0
Customer did not leave a comment.
Leo Barry
Rating:
3.0
Truck dirty and too far from my house
Alexander Keen
Rating:
5.0
Everything was fast, easy and efficient. Service was friendly and helpful.
Douglas Kalyta
Rating:
5.0
Best customer service
Rajinder Arora
Rating:
5.0
Dear Uhaul West Oakville team,
I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional level of service you provided during our recent interaction. Your consideration, going beyond what was expected, and customer-focused approach did not go unnoticed.
Your dedication to ensuring customer satisfaction is commendable and greatly valued. It is evident that you prioritize the needs of your customers and consistently strive to exceed their expectations.
Your efforts have made a significant impact on our experience, and I want to thank you for your exceptional service. Your attention to detail and proactive approach have truly set you apart.
Your commitment to excellence reflects positively on U-Haul, and I am grateful to have had such a positive interaction with you. Your professionalism and dedication are truly appreciated.
Thank you once again for your outstanding service. I look forward to future interactions knowing that I am in capable hands.
Best regards,
Earl
EARL LAMIER
Rating:
4.0
Customer did not leave a comment.
Robert Griese
Rating:
5.0
Customer did not leave a comment.
Carlos Isaza
Rating:
5.0
Everything was great!
Keep it up!
David Mounsey
Rating:
5.0
Customer did not leave a comment.
Katarina Bassan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlos Matias
Rating:
5.0
Customer did not leave a comment.
Petru Anastase
Rating:
5.0
Customer did not leave a comment.
NICHOLAS YALOUSAKIS
|
Overall Experience
Rating:
5.0
Please ensure gas and odometer readings are correct before my inspection. Thank you.
Chris Hokansson
Rating:
5.0
Customer did not leave a comment.
Fred Jendrosch
Rating:
5.0
Customer did not leave a comment.
Ahmad Assi
Rating:
5.0
Vehicle wea GREAT!
Henry Ulozas
Rating:
4.0
Customer did not leave a comment.
BONNIE ERSKINE
Rating:
5.0
Customer did not leave a comment.
Dawn Thornborrow
Rating:
2.0
Manager never seemed to be onsite, lack of following proper procedures . Staff never had things ready on time and they were always confused on what needed to be done
Taimur Channa
|
Overall Experience
Rating:
3.0
I was assigned a 20FT van as requested, but I received it with a leaking rear driver's side tire that visibly got lower by the time we loaded to leave the next morning. They knew it was leaking because they topped it up as I picked it up. I also had a low fuel warning light as soon as I pulled out of the lot. Moving is stressful enough, than adding a leaking tire on top, not great. When I received the truck it was reasonably clean, except for some muddy foot prints on the driver's side. I dropped the van off to our final destination point, now I find out my credit card was charged $40 for a cleaning charge. Not very customer friendly that's for sure. I hate complaining, usually turn the other cheek, not this time sorry
pierre caruana
Rating:
4.0
Customer did not leave a comment.
IAN HUTCHISON
Rating:
3.0
Box trailer was filthy with mud and oil. I was moving mattresses and a clean truck would have been nice or at least offer cardboard to lay on the floor of the trailer.
Also all sizes of the trailers available would be appreciated on the website, as the size I needed was never shown. Luckily your location carried a few and not far from the original pick up location that I originally ordered from.
Jacqueline Sousa
Rating:
1.0
Customer did not leave a comment.
taj aladeen
Rating:
4.0
Customer did not leave a comment.
Nilo Javier
Rating:
3.0
Customer did not leave a comment.
Luca Di Gennaro
Rating:
5.0
Customer did not leave a comment.
Richard Bertrand
Rating:
5.0
Customer did not leave a comment.
Linda GeryOGrady
Rating:
5.0
Customer did not leave a comment.
Sandra Boas
|
Overall Experience
Rating:
3.0
Unfortunately, had to push hard for extra effort to obtain missing part when informed just 2 hours before scheduled installation appointment. The UHAUL staff did find the part nearby - Mississauga UHAUL branch - and installation completed in 5 hours - a bit too long when originally advised some 3+ hours.
Prabir Dutt
Rating:
5.0
Nothing but a great experience for the service I had received ATH Uhal!
Keep it up!
Steve Kelly
Rating:
3.0
The lady at the desk was very unfriendly. Told me she couldn't help me and I needed to call someone else.
I was taken back.
After numerous attempts trying to get thru to the lines a gentleman was kind enough to help and all was resolved at 3:45 this afternoon.
Carmela Lupo
Rating:
4.0
Dropped it during closing hrs
Bharath Bhushan Medhimal
Rating:
5.0
Customer did not leave a comment.
Virgil Iancu
Rating:
2.0
The truck was filthy, brake system and tire needed servicing , traction control , all the lights were on for Servicing.
teresa robinson
Rating:
5.0
Customer did not leave a comment.
Colin Delorey
Rating:
4.0
Customer did not leave a comment.
Gordon NEVARDAUSKIS
Rating:
5.0
Rachets are stiff but did the job
paul moschella
Rating:
4.0
Customer did not leave a comment.
JOSEPH Brown
Rating:
4.0
There two staff working. A man and a woman. The woman (who told me on the phone that I had to be there 30 min before office hours ended) handled my paperwork and it look less than five min. After telling her that I’ve never rented a storage unit before, she told me what my passcode was and sent me on my way. Told me there was an elevator right as you walk in and that I was easy to find.
I then tried to access the facility with my passcode with no success. After multiple failed attempts, I went back in and asked for help. The man came to help and he explained that I needed to put my passcode in two different things in a specific order, before I could enter.
Then I entered the facility and walked around for a while looking for an elevator and couldn’t find it. I checked the map, and the elevator seemed to be in a different part of the building and on the opposite end. We then had to ask the man for help again and he was patient with us as he told us that we needed to drive the Uhaul truck around the building to the other side to access this area and my unit.
In conclusion, the man was very helpful after the woman did very little to explain anything to me. It was a long day moving and at least half the staff was willing to help.
Phil Wood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evgeni Chumakov
Rating:
4.0
Would’ve been nice for someone to show me how to use the access codes, when & where.
Ellen Ocran
|
Online Move In
Rating:
3.0
Provide final documentation and run through of final changes before leaving premises. A clear statement of fees and check out process to be provided.
Ketan Ghelani
Rating:
5.0
Customer did not leave a comment.
justin caldwell
Rating:
5.0
Customer did not leave a comment.
Nicholas Anderson
Rating:
3.0
Vehicles need to be serviced ….truck really chugged
Douglas G Wittman
Rating:
5.0
Customer did not leave a comment.
Mohammed Hady
Rating:
5.0
Customer did not leave a comment.
Francis Klemenchuk
Rating:
5.0
The only problem I had was the app’s offer of a rent free month if you rent a truck wasn’t being honoured. At the location they said they’ve had that problem before. U Haul corporate should fix that issue. Either don’t offer it, or honour it. Otherwise it could be regarded as false advertisement
Miguel Pittier
|
First Impressions
Rating:
5.0
Fast and friendly service as always. Everyone was great.
Paul Samborski
Rating:
4.0
Customer did not leave a comment.
PETER CZURIJ CHUREY
Rating:
5.0
Good people
bhagwant Tiwana
Rating:
4.0
Public toilet was messy and no toilet paper all day, I was there at 10 am on Dec 2, 2023
until 10pm and the whole day the waSHROOM WAS NOT CHECKED, I INFORMED THE FRONT DESK WHEN I LEFT.
Lorna Noseworthy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Smith
Rating:
5.0
Customer did not leave a comment.
Matthew Ticzer
Rating:
5.0
Customer did not leave a comment.
Matthew Ticzer
Rating:
2.0
Did not receive the equipment I paid for. Made my move incredibly inconvenient
Abdul Moiz
Rating:
4.0
Generally a very positive experience, however, I was called the day after I returned the trailer to be told I was overdue. I had already returned the trailer to a representative so I shouldn't have been called.
Robert Mehler
Rating:
3.0
They dont answer the phone.. called for an hr ...
Absolutely no customer service skills...
Manny Bella
Rating:
4.0
Customer did not leave a comment.
ARISTIDES RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
Mingfei Ye
Rating:
5.0
The only complaint was that the radio did not work. I believe the fuse to it was blown because it would not turn on.
Ruben Furtado
Rating:
5.0
Truck had tranny problems as well as loose gear shift but overall made my move successful
Dave Collins
Rating:
5.0
Hire more staff.
RAMI AJAYI
Rating:
4.0
I ended up returning the truck one day earlier and I was told that this would give me a corresponding discount. I did not see that on my VISA bill. You owe me there too.
Honestly, this whole experience was quite disappointing. Clearly, what your staff promises is not followed up by actions: not in the reservation pick-up location, not in the trouble-shooting, not in the discount for my trouble, and not in the reimbursement for early an return. Feel free to contact me to make it up, somehow. Meanwhile, consider me unimpressed.
Marc Nantel
Rating:
4.0
Customer did not leave a comment.
Megan Lewis
Rating:
4.0
Dropped off after closing
Robert Olmstead
Rating:
3.0
the online check in does not work. it was asking for location and i was in the right place but it kept telling me i was at the wrong location. luckily i am a critical thinker and realized it was a glitch in software. others would be thoroughly confused by this i’m sure.
Carlo Triassi
Rating:
5.0
I understand trucks are well used, but my particular truck felt unsafe and hard to operate.
Shifter did not select gear properly, steering was vague, wooden skid left in the back of the car.
The girl in the morning was adorable and would return due to her service.
Steve Delia
Rating:
5.0
Great team to deal with, the guys where friendly and professional
Robert Fletcher
Rating:
1.0
I had to go more than 40 kms far and the truck I booked was not available because of the store mistake.
VasuDeepock GargSingla
Rating:
5.0
Customer did not leave a comment.
Delfin Cornista
|
First Impressions
Rating:
4.0
Although there were no other customers there when I picked the trailer up, it took a very long time for the employee to meet me in the yard and hook the trailer up. After waiting some time, I rang the bell, knocked on the door and eventually went back into the store to ask for assistance. It all seemed a bit disorganized.
John Miron
Rating:
5.0
Everyone was very helpful and friendly. Pick up and drop off were quick and smooth. Great job.
Tony Micuda
Rating:
5.0
Nothing. Keep it the way it is. Was easy communicating and pleasant transaction. Definitely coming back here.
Marvin Morales
Rating:
5.0
Customer did not leave a comment.
Robert Osborne
Rating:
4.0
It is a good place to store your things. However, it might consider to reduce the prices.
DAVID NAVARRO GOMEZ
|
Overall Experience
Rating:
1.0
When you promise a vehicle to a customer and I say I'm going to be there within an hour to pick it up, MAKE SURE THE VEHICLE IS THERE!
This is what I was told "well if someone comes in after you reserve it, its first come fist serve basis."
Me: "So if I call you to reserve a truck and then on my way someone walks in the door 2 minutes after I call, you will rent it to them?"
Her answer: Yes.
WHAT GOOD IS A RESERVATION IF YOU RENT THE TRUCK OUT FROM UNDER ME???????????
Absolutely horrid experience. Lied to and had to go to another location because of incompetency.
This is why everyone hates U-haul.
Kellan David Adamson
Rating:
1.0
Of course the person reading this has no decision making power no need to go further.
James Ndichu
Rating:
2.0
I originally ordered the truck online a few days prior, to be picked up in Milton and dropped off In Brantford. Instead they called me less than 24 hours before my pick up and told me that they had no trucks available.The only option they gave me was to pick up a truck in Oakville but I had to return it to Oakville. They adjusted the rate but on top of the 1.5 hours of extra driving I had to do with the truck it costed more then when I originally booked it!
KEVIN KNOBLAUCH
Rating:
4.0
Customer did not leave a comment.
Mihaela AND Ca Ovanes
Rating:
4.0
Customer did not leave a comment.
ken kowatsch
Rating:
5.0
Customer did not leave a comment.
MICHAEL MUSCAT
Rating:
1.0
Prices are not transparent, and the place to change car keys is hard to find and the signs are unclear.
Haifeng Bao
Rating:
4.0
Customer did not leave a comment.
varinder singh
Rating:
5.0
Customer did not leave a comment.
Randolph Henry
Rating:
5.0
Very friendly and curtious employees that looked after everything that I needed
michael muscat
Rating:
5.0
Keep up the good work people should use your faculty it’s clean , safe and amazing customer service lot of options to choose according to your budget and need thank you so much for making my move so smooth , I feel so relaxed and safe keeping my stuff in your facility thank you again …
Anita Trikha
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amin Rashid
Rating:
5.0
Customer did not leave a comment.
tamika ramsay
|
Overall Experience
Rating:
1.0
Staff member was utterly useless. More interested in her phone than helping me. After I rented my unit she just handed me a map and didn't even circle the location. She should have also directed me to the location. Didn't care. She also should have gone over the sign in and signed out instructions as well. I ended up setting off the alarm.
On a positive note the storage facility was clean, well lit and I was impressed with the check in/check out feature once I figured that out.
Dieter Kohlmaier
|
First Impressions
Rating:
5.0
The staff was very pleasent and professional as well they provided a better alternative with the truck rental since I have a time sensitive matter that needed a truck asap and at first I reserve a 10" truck but it was only available for 12 hours which they suggest to get a 15" truck which was available and could have the 24 hours rental time which was great for me as well it had the built in ramp too so made moving my stuff much easier and didn't have to rush bc had the extra time. As well I was able to get the one month of free storage since I rented the truck so very happy about that and would highly recommend Uhaul!!
Airina Barry
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Tracy Ballantyne
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George Gu
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John Holuk
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Stone
|
Overall Experience
Rating:
1.0
I was in a desperate situation; after driving 20 hrs, I finally arrived the U-Haul location in Oakville, there were 3 guys and they all said that nobody is going to unload my car from the trailer. A person loaded my car to trailer in Alabama without any hesitate. Also, It was a big frustration for me that, on top of all the tiredness, no one tried to help and acted indifferently, as if they were trying to get rid of it.
You guys have to change your attitude!
Basak Avci
|
First Impressions
Rating:
5.0
Everything is excellent no complaints.
zia ullah
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alison Baker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert wadge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hongbing Yu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Humaira Ahmadzai
|
First Impressions
Rating:
5.0
The staff was great, friendly and very helpfull!
Ian Borrell
|
Overall Experience
Rating:
5.0
Very good customer service!!!!
Everything is excellent
Thank you guys you are Amazing!
dragan milutinovic
|
Overall Experience
Rating:
5.0
Refund policy is well received.
John Cviljak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darryl Einarson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHAWN BISO
|
Overall Experience
Rating:
1.0
Very disappointed as I reserved the truck for 2 weeks and was told otherwise.
Niranjan Balasubramaniam
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohammed Baassiri
|
First Impressions
Rating:
5.0
Michelle is an excellent manager. This location is top quality.
John Cviljak
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sally Langan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sally Langan
|
Overall Experience
Rating:
5.0
If the rent was not so high I would have kept it. Maybe offer a package for long term renters for a deep discount? Remember, the most expensive storage unit is an empty one!
ROGERTODD BROPHY
|
Overall Experience
Rating:
5.0
The after hours to access storage is very difficult. The front counter guy gave us instructions on how to enter after hours but was unsuccessfully and a waste of our time and gas.
Also, getting a hold of someone at this location is unheard of. It is done thru a call centre (remotely). Leaving a message to Call Centre to get this location to return my phone call was unsuccessfully as well.
Newly renovated storage facility at this location was very clean and secured.
moukda wallet
|
Overall Experience
Rating:
4.0
Original person I dealt with was very helpful and knowledgeable. The day I went in to arrange the unit the person in the rental office was not overly familiar with the storage rental process. The process ended up taking an hour which included several phone calls to a supervisor. Actual sign in and out procedures for unit were not fully explained - was not told that we needed to sign out on the keypad after leaving. Got it done in the end. Unit is perfect. Just recommend that experienced staff should be available. Felt quite sorry for the gentleman in line behind me as no one else was available to help him.
margaret byrne
|
First Impressions
Rating:
5.0
Very nice and clean place
The staff are amazing
The price for the storage and the track are very good compared with other companis
Lack of experience from staff regarding accounts and payments. I was paying for storage unit and ubox at the same time! for many months!
Even after confirming and reconfirming that UBOX account was closed, yet I found out it was still an active account and that I am paying for a service that I don’t have and stopped for many months
ashraf daoud
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HUMAIRAGHANI AHMADZAI
|
First Impressions
Rating:
5.0
The people in the U-Haul at Oakville they are the best people, friendly, accommodating and respect on top of this the manager Michelle is so much cooperative
Nabeel Tariq
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clint Pacheco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick Palucci
|
First Impressions
Rating:
5.0
Beautiful building ad well-lit and extremely clean facility and top notch customer service.
Clint Pacheco
|
Overall Experience
Rating:
5.0
All good, no issues
W Stephen Turner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra moreton
|
First Impressions
Rating:
5.0
Excellent service. Very clean. Excellent facility and value.
Don Dinnin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chuanying Qin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shanice Bowrin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly Vournakis
|
First Impressions
Rating:
5.0
Everything was above expectations. Site manager is professional and courteous.great experience
Claude M Gauthier
|
Overall Experience
Rating:
1.0
24 hours didn’t work and had to complain multiple times. When it did work cops called on me for be at my own storage unit. Michelle Spelic has poor customer service skills.
Chad Hutchinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Holuk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROGERTODD BROPHY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Raike
|
Overall Experience
Rating:
4.0
Unit was not well lit and the door lock had issues that were never resolved
Arjun was especially helpful
Richard Lloyd
|
Overall Experience
Rating:
5.0
Mr Silece was a very friendly and easy to communicate with. Very very polite and respectful person.
AKBAR KHAN
|
Overall Experience
Rating:
4.0
Love this facility. Great experience overall.
Amy McKenzie
|
Overall Experience
Rating:
5.0
Staff were friendly and helpful. Alarm system and good lighting made it feel safe and secure.
Seandra Ansola-Drayton
|
Overall Experience
Rating:
4.0
Very clean and the staff were excellent
Rick Godin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ravi Patel
|
First Impressions
Rating:
5.0
Great, well maintained and absolutely clean place. Reasonable priced as well. Great communication with the office too. Will recommended to everyone who looks for storage.
Angelica Fittinghoff
|
Online Move In
Rating:
5.0
The best uhaul by far! Cleanest facility and most helpful staff! Recommend to everyone!
Jack Mills
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cameron Poole
|
First Impressions
Rating:
4.0
The only issue I had was that I had reserved a 10x10 unit, which was not available on the day I arrived to unload the truck, I was given 2 smaller units and then a month later had to move everything into a 10x10 unit. I did receive help from your staff and was compensated for 1 month of payment.
Melanie Silver
|
Overall Experience
Rating:
5.0
Super clean and everything worked well
Claude M Gauthier
|
First Impressions
Rating:
5.0
No issues, close to home and very helpful staff,
W Stephen Turner
|
First Impressions
Rating:
5.0
Staff excellent!
LIZ CAPRON
|
Overall Experience
Rating:
4.0
Thanks for the help
MATTHEWJ SPEECE
|
First Impressions
Rating:
5.0
AAA service and facilities
Daoud Abboud
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elsa DeSouza
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alex Skinner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LIZ CAPRON
|
First Impressions
Rating:
2.0
Check in was excellent, but lack of communication and follow up when canceling storage unit was beyond poor. I still have yet to recieve any type of confirmation email that is been canceled. They verified my email and it is correct. Several emails went unresponded to and after over a week of radio silence, I had to call them to get the cancellation processed before they charged my card.
HARMONY FITZSIMONS
|
Overall Experience
Rating:
2.0
I have had issues with this facility from the time I moved in up until September 30th, when a woman named, Elizabeth resolved it. Only took 12 agents to get this sorted.
Won't recommend this storage to anyone.
Thanks.
Marsha D'souza
|
Overall Experience
Rating:
1.0
The company is unorganized, no idea what they are doing. Wanted us from the 26 feet truck to move in the 10x10, and do stairs. After we went to other place why are yiu asking are we satisfied? We are not there.
Zoltan Duda
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ursula TechieMenson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raj Sandhu
|
Overall Experience
Rating:
5.0
Staff was very helpful and knowledgeable of their products & services.
RAJDEEPSINGH SANDHU
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
moudood mohamed
|
First Impressions
Rating:
5.0
U haul staffs are super friendly and helpful
moudood mohamed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michal Davies
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Holuk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Stephenson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antonio gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAELJODY MATTIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seandra Ansola-Drayton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marisela Hernandez Jimenez
|
First Impressions
Rating:
5.0
The process was easy and met all my needs quick
Robert Raike
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Meagan Bell
|
Overall Experience
Rating:
4.0
I made an online reservation for a 5x5 storage space at 79.95 CAD . when I arrived there, the staff told me that it's on second floor and I asked to see elevator and troy are available or not and he said, yes. Therefore I confirmed that it's okay for me . he said that also one space available at ground floor and changed my reservation to that. till now everything is okay but at the end I found that the rent of this pace is higher than second floor and he didn't mention anything about it. I know that it's just $5 and not a big money but exactly I chosen that warehouse and location based on the price.
anyway, I realized this price different after I already dropped my items at the storage space and I was lazy to ask them to change my contract again to second floor and I move again all items to second floor.
Babak Bahizad
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Saad Ouaddahou
|
First Impressions
Rating:
5.0
I loved the facility and the team. I only left because I moved...
Anthony Dirracolo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Osama Katanani
|
Overall Experience
Rating:
1.0
It was very inconvenient, it was my first time and I had a difficult time since the first storage that was given to me was very small and we were stranded there for a good 45mins. Since it was 4mins past office hrs with no one answering the service line. At one point we called the # and someone hung up. Finally Michelle gave us another unit, she was pretty helpful but the night experience was horrible.
Marsha D'souza
|
Online Move In
Rating:
1.0
Being charged rent when I moved out before my due date.
Uhaul phone services are crap
Daniel Lee
|
Overall Experience
Rating:
5.0
It was awesome!
David Navarro
|
First Impressions
Rating:
5.0
The man who helped me obtain a locker was VERY helpful and nice, I am so sorry I forget his name, though I hope you probably have that information on your end. His customer service was great!
Laura
Laura Rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raj Sandhu
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Danny Jn Paul
|
First Impressions
Rating:
5.0
The staff were Awesome and the facility was very well maintained and clean.
Clifton Johnston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Krall
|
Overall Experience
Rating:
5.0
Great staff, good manager, a paradigm shift in service compared to the Brampton facility or the Royal Windsor facility in Oakville.
KELLYP WASH
|
Overall Experience
Rating:
5.0
What more could you ask for - a safe, secure, clean and easily accessible environment.
George Semeczko
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Bradley
|
Overall Experience
Rating:
5.0
Amazing Staff
Thank you
Keith OUTRAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Silver
|
First Impressions
Rating:
5.0
This location is a top quality storage facility. Additional restrooms are very convenient. My compliments to Michelle.
John Cviljak
|
Overall Experience
Rating:
5.0
facility was very clean
driveway parking lot ramp steps clear of snow and ice ( Oakville had a lot of snow and weather causing icy conditions this year compared to other years)
parking available close to the entrance
staff on site could be easily accessed by phone if I had any questions re site access billing etc
keith higgins
|
Overall Experience
Rating:
3.0
The only issue with the facility is the entry. It is hard to access the entry with vehicles parked in the entrance. Also the walkway is bumpy and small making it difficult to use a cart of any kind.
Julia Anderson
|
Overall Experience
Rating:
5.0
Michelle Spelic is a gem, her knowledge and professionalism is not only appreciated by us, but to all and Michelle helped us to secure a larger unit to accommodate our new appliances (still in crates). Michelle then followed up to close out our previous storage unit after moving right across the hall!
Brilliant!
Terry Johnson
|
First Impressions
Rating:
5.0
Convenient. Staffs are helpful.
BENJAMIN GONZALES
|
Overall Experience
Rating:
2.0
We tried to access the unit between 5 to 6 PM and the office was shut because it was a Sunday. But the door would not accept the code and I called 1800 number which didn’t help at all. They said the manager at the site needs to be talked to. I had to cancel my plans and then come back the next day sacrificing my sleep and spend 4 hours to pickup and transport the items in my unit and then go for a 10 hour night shift at work. When i raised the issue with the employee and the manager they said they will have to talk to IT to look at the door issue. Not even an apology.
AJAY THOMAS
|
Overall Experience
Rating:
5.0
Great people in Oakville! Ignorant people running the Brampton facility. I go 30 minutes out of my way to see the Oakville staff!
KELLYP WASH
|
First Impressions
Rating:
4.0
My move-out request was acknowledged but not effected. This led to erroneous charges on my account. But when i complained, it was corrected.
Chinedu Ezomike
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula Stubbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maximino Ramirez
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Gavith Nanayakkara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Iain Dunbar
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Peter Papaioannou
|
Online Move In
Rating:
5.0
Staff were always helpful & courteous.
Storage unit we had was well situated to the side exit for easy access.
Unit and facilities had good lighting & kept clean
Danilo Yatco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Cluley
|
Overall Experience
Rating:
1.0
The people were polite.
The girl who showed me my room realized it wasn’t clean already so immediately mopped it.
But the service experience as a whole was absolutely horrible.
We reserved the space and truck.
Called to confirm everything was good the day before. Was thanked for confirming.
Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!!
It as very upsetting.
I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul.
The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason.
It was very stressful for my senior mom.
We ended up in a much more expensive space just to spent through everything.
I’ll not recommend uhaul for reliable service/policy.
Still angry over the whole thing!
Stewart Pollock
|
First Impressions
Rating:
1.0
Rented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.
Anthony Salci
|
First Impressions
Rating:
5.0
Exceptional service and friendly, efficient staff.
GURPREET SINGH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
greg mcnab
|
Overall Experience
Rating:
5.0
People make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it’s very difficult to change a person’s attitude. Oakville’s floors shine and the people are polished. Well done U-Haul.
Clifford Dell
|
Overall Experience
Rating:
5.0
Staff were professional and kind.
Sharron Roberts
|
Overall Experience
Rating:
5.0
As usual;
Great service and staff
Charles Hottelet
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Manuel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dina Ghaly
|
Overall Experience
Rating:
3.0
All would have been 5 stars, other than access hours . This is a newer facility and access to storage is limited to office hours . Kept items in storage for aprox 7 months and several times would have liked to be able access at later hours .
Petru Anastase
|
Overall Experience
Rating:
4.0
Not so keen on the ramp.
RAVINA MENDIRATTA
|
Overall Experience
Rating:
5.0
Staff very friendly
Discussed how best to use the features and equipment on site to move in
Facility very clean well lite
Very good at checking the van tire sensor issue while we moved in
Would definitely recommend this facility to friends
keith higgins
|
First Impressions
Rating:
5.0
Amazing team
mario perez
|
First Impressions
Rating:
5.0
Amazing customer service
mario perez
|
Overall Experience
Rating:
2.0
Friendly and helpful staff. Excellent facilities, clean, in good condition and well located. I will surely recommend them.
Cesar Lampo
|
First Impressions
Rating:
5.0
Very helpful and friendly staff .
Great facility with indoor loading ramp. Great for winter .
Darryl Coombs
|
Overall Experience
Rating:
5.0
Friendly and professional customer service. Facility is very clean.
Dina Ghaly
|
First Impressions
Rating:
5.0
Incredibly well organised branch, everything is automated and simple to navigate. 100% top business! Oh yes & 30 days free storage!
sean marshall
|
First Impressions
Rating:
5.0
Very friendly staff.
John Cviljak
|
First Impressions
Rating:
5.0
Thank you !!!
Hea-Sun Kwak
|
Overall Experience
Rating:
5.0
Service was friendly and efficient - even on labour day weekend when they were mobbed with people needing equipment.
Debbie McCue
|
First Impressions
Rating:
5.0
Combining UHaul and MovingHelp.com saved us over $3,000 compared to the lowest quote for a one-way move from Montreal (Laval) to Toronto (Oakville). Everything went smoothly, on time and no damages.
David Saucier
|
Overall Experience
Rating:
5.0
I would recommend this U-haul to everybody. Any employee I have dealt with have been simply amazing. Very helpfull, they did their best to satisfy any of my demands. 5/5 stars with no hesitation.