Customer Reviews for U-Haul Storage of West Spokane

Rating:

5.0

It's a great u-haul location. I always rent from there.

Rating:

5.0

Robert at the Sunset Hill facility in Spokane was so friendly and helpful from the minute I walked in the door. It is my first time having a storage unit, and life circumstances prompting the need for the unit have been stressful. He answered my questions and set me at ease. Nicely done, Robert! I would highly recommend this facility to anyone without reservation.

Rating:

5.0

Outstanding facility, substantial inventory to rent, and helpful, courteous, and professional service. By far the best Uhaul facility in Spokane. Manager Rob provided terrific and prompt service, and Frank removed my equipment promptly and efficiently. Thank You!

Rating:

1.0

They gouged me for an extra month of rent after it was turned in. They'd already gotten over 2000.00 from me but it appears that wasn't enough.

Rating:

5.0

I just want to send a shoutout to the friendly, professional, helpful, and beautiful woman who helped me check in and out.

Rating:

5.0

The best customer service location, my family and friends enjoy the service always

Rating:

5.0

These guys are amazing I would give them ten stars.

Rating:

5.0

Robert was great to work with and was very helpful during the time we had our storage unit.

Rating:

3.0

First of all, the truck was ancient. Second, the truck broke down and nobody has reached out to me as to how the breakdown affected our move. Finally, no effort by the individual that checked me in for the rental. Not sure why the price is what it is??? Absolutely no customer service.

Rating:

3.0

Trailer rode fine. I rented a car hauler, but the right front tire tie down was rusted and couldn't get unlocked. A a result, I locked the left one as normal and had to use various tie downs to secure the right front tire. The people at Uhaul were very friendly and responsive. Frank as very friendly and helpful and secured the trailer to my truck. Overall, the trailer drove fine, just the issues with the right front tie down.

Rating:

4.0

Shout out to Frank and Ashley

Rating:

1.0

Have an adequate way to turn the rental vehicle in without charging me $35.00. I filled gas tank more than you provided me with. poor service.

Rating:

4.0

App wouldn't work. But website was great.

Rating:

5.0

None. You guys are great

Rating:

4.0

Chain was a little low to the ground. Forgot to put the boxes in we ordered

Rating:

5.0

Management was awesome . Thank you Rob.

Rating:

5.0

This was my best rental experience yet! These guys have their business on point. Highly recommend.

Rating:

3.0

Normal and average u-haul experience.

Rating:

5.0

The employees at this location are amazing

Rating:

3.0

U-Haul truck smelled like marijuana, was sticky and unclean and steering wheel and windshield wiper control was coated with food and junk. I rented the same exact truck a couple weeks ago and wasn’t like that at all.

Rating:

3.0

Trailer ratchet was very rusty and difficult to operate

Rating:

1.0

Horrible experience, rude customer service person , U-Haul truck was said it was picked up at a certain time when it wasn’t picked up yet. Code for lock on the truck was as wrong

Rating:

5.0

The employees at West Spokane U-Haul have always been professional, expedient and friendly. The facility seems to be well run and is kept tidy. Andrew and his coworker provided me with great service yesterday. Thank you, Landon H.

Rating:

5.0

The cab was clean but had very strong cigarette odor which made breathing unpleasant.

Rating:

5.0

Super fast and convenient - clearly a very well run operation.

Rating:

5.0

Always a pleasure to work with.

Rating:

5.0

Frank was awesome!

Rating:

4.0

I originally rented from midtown on third but they didn't have my rental and I had to go to the other location. A call beforehand and asking me to go to a different location would have been helpful so I didn't have to drive to two different locations to pick up my rental.

Rating:

4.0

The 26’ foot moving truck was in poor condition with engine lights on and very clunky. The truck had 161,xxx miles. Also, when we rented the moving blankets we were charged $10.00 for a pack of 6 which we purchased 4 of these packs. On the way out the door the rack these blankets were sitting on said $5.00 a pack. Very disappointed!

Rating:

1.0

I had made a reservation for an 8' pickup truck on 1/17/2024 and when I called the location the line was busy so I was forwarded to UHAUL customer service. When making the reservation I asked the agent if the truck that I was reserving was 4 wheel drive and she confirmed yes that it was 4 wheel drive. This was important to me because we were going to receive 5"-12" of snow in Spokane on that date. I drove the truck to my home not realizing that it was not a 4 wheel drive and we then received the snow that was forecasted. I ended up getting struck in my neighborhood and could not use the vehicle at all for the intended purpose. I returned the truck after driving a total of 7 miles and was told by the manager Robert Vandeweghe that there was nothing he could do to help rectify the situation. I was told that "I needed to call customer service and see if that had a recording of the phone call". He let me know that none of his employees would have given me the misinformation even after I had let him know that I had called the location and had been forwarded to UHAUL customer service not someone at his location. He let me know that "I could not have received the information from his location", "as none of their trucks are 4wd" so I had to be mistaken. I then asked for his name and he pointed toward his business card and asked "what are you going to say" when I speak to customer service. I was disappointed that his level of concern for what I might say about him to customer service about my experience was much higher than the level of customer service that he was willing to provide to me.

Rating:

2.0

It's the nightmare of dealing with the staff member that was putting on additional locks for no reason but still doing it after all the construction work was finished. Making clients do multiple trips back and forth to the office to retrieve their equipment. Very rude and very confrontational. You cannot have control freaks like that running your organization you will lose multiple customers. And eventually go out of business. People who want to control everything. To the detriment of your clientele. As it stands I would not recommend U-Haul for that reason only. I doubt I will never do business again with U-Haul because I had such a bad experience.

Rating:

5.0

Nothing. Had a great experience.

Rating:

5.0

Excelent service very happy with my experience it was very quick to drop by pick up my rental and then return. Thank You!

Rating:

5.0

This was my first Uhaul rental. Since the fall of 1966. This was easier. Good job.

Rating:

5.0

Good friendly stuff . Clean big location! Lots of inventory.

Rating:

5.0

Customer is always priority. They are warm, friendly and respectful . Comfortable to sit and wait to get my hitch installed.

Rating:

5.0

Safe and secure

Rating:

5.0

Frank was awesome! Friendly, very knowledgeable and helpful.

Rating:

5.0

Elevator could be a little bigger

Rating:

5.0

The internet request for a photo of my drivers license was not received until I was on my way to pick up my trailer and the instructions were unclear.

Rating:

5.0

Thank you

Rating:

5.0

Excellent service in every way: clean truck, efficient, reliable and courteous staff, who were always willing to answer questions and provide assistance, with a smile!

Rating:

5.0

Great hours and very helpful stuff.

Rating:

4.0

I’m thankful that you all has indoor storage for people that have disabilities and don’t wanna stand in the rain! Thank you, Rick Monroe

Rating:

4.0

- Online reservation and pickup did not seem to be linked. Had to submit CC and other info twice. - Trailer was very robust and worked perfectly. Very satisfied with equipment. - Drop off was rocky. Office was empty, had to track down personnel. Drop off area was not well marked, signs were not illuminated after dark. Drop off person was abrupt and disinterested, I seemed to be distracting and annoying him trying to return the trailer.

Rating:

5.0

Put Frank on the schedule! He’s friendly and extremely knowledgeable. Wish I could find his level of professionalism in my own company. Thanks for a great experience.

Rating:

1.0

I was told they would adjust mileage to return to a different location as the other location had to many trucks. They called annd ansked me to do this annd said they would adjust mileage. Also I returned the truck with more than half a tank, I returned it with exactly what I picked it up with and was charged for miles and gas!! This is my second bad experience uhaul and next time I will go with someone else.

Rating:

1.0

Was told there was after hours access there is not. Today when trying to drop off items a employee came out and said we couldn’t do it since they closed in 15 minutes. Storage side of the building was all locked up 15 minutes before they close. I understand we were close to closing time but then to be told because he has things to do after work and didn’t wanna have to come searching for us completely unprofessional.

Rating:

5.0

Best uhual location I have ever been or seen. Very clean, organized, everyone was so nice and made the drop-off easy process

Rating:

3.0

I reserved an appliance dolly for an additional $7 and turns out it wasn’t available when I went to pick up my trailer. I had to rent one for $45 instead even though I had reserved it online ahead of time. It’s either an online to facility issue or it was overlooked - either way I had to pay more for the product I had already prepaid. The staff at the return (6:45 on a Saturday) was great, the area was clean too. I’d recommend it but I think more leg work is required to make sure products are available. I wasn’t super happy about paying more

Rating:

5.0

Everything was easy from pickup to drop off. The location is great and the staff was nice and helpful. Thanks!

Rating:

5.0

The first step getting into the side door could be a little wider. I felt my foot slip a little and was concerned I might fall and hit my shin or knee. Otherwise it was great

Rating:

5.0

We have rented a trailer 8 times this year. Frank has helped us each time. Great customer service!!!!

Rating:

5.0

Clerks are great and helpful. I'll keep going to this location for all my truck/ trailer needs!

Rating:

5.0

Very good service. Rented a brand new truck with 10 miles on it. Great experience.

Rating:

5.0

Everyone was very nice and professional. Fast service.

Rating:

5.0

I love this location. The people are very helpful and the lot is big. They hooked up for me and were very polite. Excellent employees! On the other hand, the auto transport trailers from Uhaul could use a bit of maintenance. I've rented several from various locations over the past few months and they either have bald tires or lack of grease. Very hard to jack up and down.

Rating:

5.0

There's a little of dirt left on the trailer bed during pick up

Rating:

5.0

Robert and the uhaul team at this location have helped me out so much. The service has been great and I appreciate the great customer service. I will continue renting from this location as they always take care of me.

Rating:

5.0

U-Haul was great. U-Haul Moving and Storage of West Spokane ran into an issue with the city wetlands department, and it affected me! U-Haul of West Spokane had to close a few storage units along the freeway side of the facility. As it turns out I had one of the units on that side! Rob and the staff there called me in August and told me that I would have to move out by the end of that month! Unfortunately I live in a different State now and could not really do much about it. Rob promised me that if I would hire a company to move my stuff to a different unit there in their West Spokane facility they would pay for the move and give me 2 months free rent. He suggested an outfit called Speedy Movers, which I contacted. Unfortunately they were booked past the time I needed them but they recommended a fellow named Tyrone with a different company. Tyrone and Associates did a wonderful job. And manager Rob at West Spokane U-Haul Moving and Storage paid them and have kept their word about the two months free rent. They even got me into a smaller unit which is going to save me about $70 a month! Needless to say I am very pleased with Rob and companies at West Spokane U-Haul Moving and Storage. Thank you Rob!!

Rating:

4.0

Everything went fine. I am satisfied. Truck was very old with 177K miles, but ran fine.

Rating:

5.0

Quick, speedy service, no surprises, Frank is great! When needed, we'll be back.

Rating:

5.0

Fast and friendly service. Very quick to assist with the trailer we rented

Rating:

5.0

Very nice and helpful

Rating:

5.0

Robert V. the Manager was more than helpful. U-Haul is lucky to have him as an employee.

Rating:

5.0

Great experience. Robert aka Rob was super helpful and accommodating. Would highly recommend.

Rating:

5.0

I was especially impressed by the courteousness of the employees. Always friendly and helpful. I even told my great nephew he should apply for a job there because everyone is so nice.

Rating:

5.0

The staff were always friendly, helpful, and informative during the stressful times of having to move to an outside unit and having that unit burglarized. I would recommend this facility highly.

Rating:

5.0

Everyone did just what they said they would do. That's rare to find these days. Thank you

Rating:

3.0

Stop hassling me

Rating:

2.0

In my short time there, not even a year, I was moved out of my inside unit due to a fire hazard into an outside unit. Then most recently my unit was broken into and my stuff stolen and damaged. So not at all secure or any peace of mind. You would think there would be a gate code to track people or motion sensor/camera to alert when people are literally breaking into multiple units… so overall experience was disappointing.

Rating:

5.0

Robert and Frank both were always friendly and helpful and went above and beyond in customer service and we have enjoyed working with them while our project had had many bumps along they way, we never had to worry about the security of our furniture in storage while we were on hold! We will definitely use uhaul on Sunset again!

Rating:

4.0

I have not seen inside the storage unit yet but I'm thinking that that's probably clean too

Rating:

3.0

Closing at 7pm really makes things hard because I prefer to express me late at night or before the sun comes up

Rating:

5.0

My only criticism is that many of our things were damp. I'm sure it is impossible to control the humidity in the outdoor units. Over all, I was extremely pleased.

Rating:

4.0

The online move-in was not accurate to how this facility operates. Once I knew what to do it wasn’t a problem. I had to get an employee to let me into the unit instead of key pad entry, and there wasn’t a lock in the unit, so I had to go to the front desk to get the free lock. Not terrible, just kind of inconvenient. The biggest issue I had was that the unit I reserved had a damaged locking mechanism. I was able to move to another unit the next day. Which luckily I was making sure I was set to move stuff in the next day and didn’t have a truck full of stuff. That was handled pretty seamlessly and everyone I interacted with was awesome. So overall an OK experience, but I wish it was more streamlined so I didn’t have to spend so much time getting access and switching units.

Rating:

5.0

They went above and beyond to accommodate me and meet my needs with such patience and understanding. The guys working the Tuesday late afternoon shift were awesome !

Rating:

5.0

Facility and staff were great!

Rating:

5.0

Very satisfied thank you

Rating:

2.0

This is the second time I have been moved within a 8 month period. I have never experienced anything like this and I have been renting for years with different companies

Rating:

3.0

Overall my U-Haul experience was great I thought 24-hour access would be better but everything else is okay.

Rating:

5.0

Friendly, helpful staff. Nice, clean facility.

Rating:

1.0

Facility closed by Fire Marshall. My stuff was moved by contract workers. My stuff is damaged and missing. I will be filing a claim.

Rating:

1.0

I am NOT HAPPY with who ever Moved my Items! Many things are missing, I did recover my Fan and 3 drawer container from the facility of Sprague. I am not sure what all is missing yet for I had a delivery in Lewiston ID that same day. I had 2 smaller collapsible boxes which held my T-shirts and another my medications, which is missing. The movers ruined some of my totes by putting heavy items upon light weight items. I am not sure until I am back in Spokane for an extended period of time to even see what all is missing. Am I Pleased….NOT ONE BIT! Your Movers with my Items, were careless and possible thieves.

Rating:

2.0

Elevators were too small to fit anything, garage doors didn’t work half the time, carts were left everywhere. Awful compared to the last uhaul facility I stored at.

Rating:

5.0

There were some issues with your computer system, in setting us up; but your employee was so very determined, courteous, and kind. Thank you.

Rating:

2.0

I was moved out of the facility by uhaul to a less convenient location. There was not really an explanation or clarification of whether we would return.

Rating:

3.0

Our storage was moved to a different location so they could do some construction work, which is fine. What was bad is that they gave me a one day notice of the move which did not allow me time to look over my things. There was no guarantee that what was moved if broken or missing would be replaced at no cost to me. Not happy with the lack of time given and hopefully nothing will be broken or missing.

Rating:

5.0

The general manager did an excellent job handling the enormous line of customers while we were there. It was not his fault the place was under staffed. He was professional and handled all the customers professionally and as quickly as he could. He was nice and polite.

Rating:

5.0

Spencer the manager was very helpful and friendly. She wanted to make sure we were well taken care of.

Rating:

5.0

Raymond was extreme professional and courteous. The representative was very helpful explaining also. Recommended performance increase for both working on a holiday weekend. Promote both immediately.

Rating:

5.0

I only had to go because I lost my job, so cannot afford to rent with you right now. Everyone at the store was awesome. I hope to be back once I can afford to be.

Rating:

4.0

Friendly and helpful service, somewhat difficult as there was construction but overall a great experience.

Rating:

5.0

Great ppl!!

Rating:

5.0

Best staff and customer service I've ever experienced with Uhaul. Friendly, knowledgeable, and helpful.

Rating:

5.0

The crew is wonderful. Thank you

Rating:

2.0

They decided they were going to do some construction, whith that being said they said that I could move my stuff to another facility across town and that my rent would go up $15 to $20 for the inconvenience. Not how you treat your customers in my opinion and I will never use or refer anyone to Uhaul. I will say the young people that work at this facility are very nice. Tha manager made no attempt to make it right.

Rating:

2.0

We have a U Haul rental unit in Sammamish (3 years) and everything has been fine. Unfortunately the Spokane unit had to be vacated at a time of year when weather conditions on Snoqualmie Pass are uncertain. For us this posed a significant inconvenience. Your staff is great, but our experience with the management could have been better! Doug Eglington 425.829.7219

Rating:

5.0

Very friendly

Rating:

1.0

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Rating:

5.0

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Rating:

5.0

Great customer service

Rating:

5.0

Not only did I use a storage unit here, but I also did a one-day rental of a pickup truck to haul some things I couldn’t keep. Cody who works here was an amazing wealth of information. He was super helpful, kind, and deserves a raise. I was very pleased with my service from this location and highly recommend it to anyone else looking for a good storage unit or other uhaul rental!

Rating:

5.0

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Rating:

4.0

I would give the overall experience 5 stars EXCEPT for the TINY elevators that make moving items to the upper floors inconvenient and much harder work than it should be. The elevator AND carts should be bigger. We are moving household items and furniture, for crying out loud. Other than that, the front desk management is excellent and the facility clean and brightly lit. Of all U-Haul facilities I’ve used, this one is the best other than those darn elevators.

Rating:

2.0

Got ripped off by manager

Rating:

5.0

Complementary discus lock was a sweet & practical gesture!

Rating:

5.0

Your facility is top notch. I will use again when needed.

Rating:

3.0

No security cameras.

Rating:

3.0

First I was told there was a storage unit at another facility so I went there boy was that a messed up place scatterbrain you wouldn’t believe they rented me a space it was already rented since May wasted an hour and a half there finally was sent back over to where I rented my truck and trailer and they accommodate me an outside unit the people at the other place talk down about the girl that help me at the place I rented my truck I think the service at The other U-Haul dealer could have been a lot better very unimpressed wasted a lot of my time and I do a lot of business with you all What would really be nice is if somebody got in contact with me and let me know they read this instead of another comment made nothing down about it my phone number is 406-871-7144 my name is Rick

Rating:

5.0

I loved having my storage unit with you. I wish I could continue but finances are a restriction for me. Everything thing was above my expectations. The only downside was it wasn’t open later. Other than that this place is great!! 😁 Thank You So Very Much and Have a Great Day!! 😁

Rating:

5.0

Awesome staff!!

Rating:

5.0

Best storage facility in Spokane that I've ever been in

Rating:

5.0

The GM Lisa Peterson she was specifically wonderful.

Rating:

5.0

We especially loved the staff!, Great customer service.

Rating:

1.0

Will never use this facility again and will recommend people to not use since communication and professionalism is lacking. Had such a wonderful experience last year when I rented a unit there and this time around was beyond disappointing and frustrating

Rating:

5.0

Lisa is wonderful- professional and accessible. Thank you!

Rating:

5.0

Seattle’s u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.

Rating:

4.0

Excellent, clean facility except for the TINY elevators that cannot fit wide dressers or couches. These are a major problem and design flaw in the overall plan when building this storage site. Whoever missed adding freight-sized elevators to a three-story storage facility should be fired.

Rating:

5.0

Excellent

Rating:

5.0

Lisa and her crew are absolutely fantastic, really appreciate how genuine they all are. Great time being a part of the U-Haul family. Thank you so much. Please reach out to Lisa and the crew and let them Know how awesome they are.

Rating:

5.0

Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!

Rating:

4.0

Had water seep into the unit. My dining room table suffered water damage as a result. The table, wrapped in a quilt that was also damaged and soaking wet, was at the back of the unit. I was under the impression these units were water tight?

Rating:

4.0

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

Rating:

5.0

Lisa is great. Always flexible, understanding and extremely helpful. Her storage gal is great too.

Rating:

2.0

Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.

Rating:

4.0

Uhaul facilities are always clean, free of bugs, spills or obstacles. The staff is genuinely friendly and always ready to help. This location in particular has been my favorite yet and I've been storing w/ Uhaul for years! Well done Lisa & staff!!!!!

Rating:

5.0

The facility is extremely clean and the staff is professional and polite.

Rating:

4.0

Great, easy and just wanted I need. Lisa the general manager helped me and she was fantastic, carried a Non forceful conversation with me, was friendly, smiled a lot and she got me just what i needed.

Rating:

5.0

I was very happy with my Uhaul storage experience and will gladly return if and when necessary!

Rating:

5.0

Everything was just fine. Will recommend.

Rating:

5.0

I normally wouldn't bother with this. The lady who worked the front counter was AWESOME, great customer service, super helpful, friendly - whole package. Not used to getting such good customer service anywhere, much less a rental/storage place. A+

Rating:

5.0

Lisa was awesome, so helpful and so pleasant to work with.

Rating:

5.0

Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

Rating:

5.0

I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

Rating:

1.0

Overall I shouldn't have had so many billing issues and trouble with the staff.

Rating:

5.0

Thank you again for a great experience at your facility. This is how a business should be ran. You guys are fantastic. Thank you

Rating:

5.0

No Comment

Rating:

5.0

Really appreciate the quick and convenient set up. Lisa was super helpful. The free lock is very nice. Great facility. Wonderful experience. Thanks. Lisa was also excellent when I rented the van today. Clean and well-managed facility.

Rating:

5.0

Staff was helpful and accommodating. Definitely recommend this facility for all your U haul needs!

Rating:

5.0

Just wanted to give a shout out to the girl that helped me yesterday. She is excellent she said she's only been there a couple weeks but she is really good customer service skills and was professional and courteous. The only thing I was hoping to get closer to the elevator it was a little inconvenient trying to get my camper top up but other than that facility is great

Rating:

5.0

Customer service is excellent.

Rating:

5.0

So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Rating:

1.0

I didn’t even move into unit . I had no way of getting in building Because codes were not working and the manager could not come assist me. I would like a refund. I have never even seen the unit . Please refund my money. Thankyou Candice kysar

Rating:

5.0

very polite helful stuff

Rating:

5.0

Uhaul on sonset Highway in Spokane is awesome the manager Lisa and employee Gabe went above and beyond to make a bad experience right highly recommend this uhaul

Rating:

5.0

Staff is completely accomodating.

Rating:

4.0

24 hours would be nice?

Rating:

5.0

Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.

Rating:

5.0

Gene is great. He was the only person we ever saw working the counter and outside with all the trailers. New Storage facility was nice and the overall location is convenient.