It's more of improving for ALL customers. At pickup and walking a distance to get the truck, the contract stated the miles out was 77970 and the tank was 1/4 full. The miles were actually 78178 and there was only 1/8 tank of gas. Needing the get moving along, I took pictures of the miles and gas gauge and left knowing I'd discuss it upon return to see what chargeback would help resolve the issue. Since I work in the rental industry (cars at an airport) isn't it on the employees to verify the miles and gas upon check in, or when preparing the truck for the next customer?
Randall JCustomer Reviews for U-Haul Moving & Storage of Westdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing other than getting good help. Rachel was slammed when i came in. Her only help was a young man that was still training basically. She handled multiple customers at one time while helping the new employee.
Eric BA few more employees
ROBERT KRachel is awesome and will do great things at her new location.
Brian BThis was a great experience. Thank you
Robyn KI really like it only charger place wasn’t working
shfiq fCheck d-rings to make sure they all work. Great experience overall
Mike SThe girls were fun, efficient and professional. Great experience!
Eric BThe General Manager, Rachel, is GREAT at her job! Thank you for all of your help Rachel!
Trevor FRachel the manager is very helpful and friendly. She made it a delight to rent from her.
Elizabeth F | First ImpressionsRachel@ the Westdale area return location in Cedar Rapids was really nice and helpful and the facility looked cool and was clean and secure.
rachel d | First ImpressionsMy access card sometimes took a few swipes to work but otherwise everything was great
GARY R | Overall ExperienceThe u haul team was awesome and I resquest the people collaborate
Kyabu MRosie was awesome! Very informative & very helpful in getting our trailer reservation set up. She is a true asset to your CR location.
David JJennifer has been extremely kind, thanks
Abigail H | First ImpressionsRoseMarie was amazing!! Very helpful, very friendly!!
Melinda S | First ImpressionsEverything Is Great
Natalie BCustomer service was top notch Corbin was incredibly knowledgeable and helpful
Wayne LThis team was on it! Friendly and fast, they made everything easy.
Jeff WThe gal we worked with today, Rosemarie, was super helpful, very knowledgeable and extremely patient. Above and beyond !!! Prices are very reasonable here as well. The location is super nice, clean, safe/secure. Impressive setup!! Helpful employees! Highly recommend!!
tara bGreat service
Gilbert TN/A
IBRAHIM LGreat job employees
MARK DGreat customer service oucking up trailer whenni retunred trailer absolutely rudest people ever refused to look at my reciept and issue my full deposit bsck even though the trailer was 14.95 tax was a $1.05 and deposit was $60 and i paid $80 and recieved $4 in return the lady said she didnt csre what the u haul recipet said she isnt going to look st it and its usless to her if i want my 16 back that bad i can come back when i hrabbed my money she said i was rude and i wasnt allowed back i said in getting my kiney back she said good luck with that your not allowed bsck so ill never see that money. I was so pissed i called her a bitch and left the trailer where it stood and ive already contacted my attorney about what happend and u-haul basically stole my money. The lady was african american and as soon asni walked in she rolled her eyes beforeni ever said a word she seen a white guy with tattoos and a motor cycle club shirt on and assumed i was a white trash racist red neck and she treated me that way the whole time even saying typical white boy not realizing im half Puerto Rican. My father n law and i buy and sale cars and mortorcycles and used u haul for years we will never use another one i am going to try and pursue a court case against u haul for not only stealing my money but for the way i was treated calling me a typical white boy treating me like dirt she deserves to be fired sued and shown what it is like to live in reality. Racism is a 2 way street treating me like crap because im a "typical whiteboy" is ridiculous and is demeaning if i said typical black lady id be hung out to dry she deserves everything she gets and uhaul for not discipline her
steven tOutdoor sign said wait in your vehicle and someone will come out - not the case - I finally went inside and was taken care of immediately.
curt nMake sure the gas marked on the right line when renting out.
Rarchelle NExcellent. Only problem was that the app didn't work, had to use counter. Rental agent seemed rushed and annoyed
Dori LKeep Janet she is the best thing to ever happen to that place
James BOwner/manager very rude doesn't care about customer concerns.
Charles WChecking lady on Saturday morning- didn’t have a clue how to run a hand - held computer to check in the car trailer rental& billed me 2 times- for cleaning a perfectly clean car trailer!!!! Dumb help!😢🇺🇸
MICHAEL CNo issues, very friendly.
Mark BCouldn’t have been better
Dean JWhen I picked up my rental I was told that the gas gage showed just under a quarter tank but when I started the truck the gage was just above the E on the gage and I immediately went and put gas in it for fear of running out. I put about 27 miles on the truck and returned it with the gas gage on a quarter tank and informed the attendant about the discrepancy on the paperwork regarding the gas gage. She asked if I took a picture of the gage and I said I had not because I was more concerned about getting to a gas station for fear of running out. I was shocked to get the receipt with a $30 fuel charge. I was very disappointed to pick up a rental that hadn’t been gassed up and more disappointed to have been charged a $30 fuel fee. This was my seconded rental from this location in 2 weeks and had no problems the first time. Sincerely, Ed Laub
edward lGreat customer service
Jenna MThe staff was so helpful and pleasant to work with. They all worked together to help each other out. They were quick and seemed to enjoy being there. We asked so many questions and they were so friendly. Great experience !
lupe s | First ImpressionsGood service
guy cYou’re so nice and professional 🥰🥰🥰🥰🥰
Doug MThis location was great as they fixed a problem created by another uhaul location
Jonathan PActuallly was the best out of all places i rented drom wat better than the 16th ave uhaul location anyday.
Joseph M | Overall ExperienceKeep the good work going
GABRIEL GWaited 10min for someone to come to the counter to help . Customer in. Front of me . By the time the worker came to the counter. Their was 6 more poeple waiting behind me. Computer systems went down while worker was trying to process my rental. The employee was very respectful under pressure. but clearly over worked , and she had to even go out and clean the rental truck before I could take the rental. Poorly ran location even though they have multiple poeple trying to rent.
Brody PThe staff there was very accommodating and helpful to us. They went out of their way to provide assistance in ensuring we had what we needed.
Wayne JStaff were both friendly and helpful and communicated very well
John KThere is so much to say. To start I will get the positive out the way as it will take less space. The manager(Janet) I believe who checked me out and made adjustments was very helpful and honestly most likely kept me from blowing my top the remainder of the way. She did me right, and while I'm quite unsure at this point if I will use Uhaul again or not, she would be the ONLY reason Why. Now for the story.... The day I came in to check out the truck that I was rented I was told where it was and i went out to get it and they were all covered in snow you can't see the numbers so I go back in and tell the lady I can't find it and her and another gal came and pointed to it being a different spot. I had let it be known from the beginning that I was in a rush and assumed when you rented a vehicle covered in snow was covered in snow it would be cleaned off upon rental. the ladies offered to clean it at this point but I felt it would just be another thing to slow Me up by this time. However the girl who did check me out originally was very kind and even though things were messed up from the jump in a sense she had no fault in my opinion. Circumstances changed a lot over the next week and I kept the truck every day quite frequently it was parked here and your guys a lot and I couldn't get to it to even be able to use it and finally I went up there worked it until I got out and I used it for the next however long and I got stuck in my alley for a few hours one day and the place here and there it was bad out and I used it for hauling around a snow blower, bags of salt a shovel and ice chipper and did snow removal I also was in the middle of a move and needed to put stuff in storage so it was a double rental basically. Now I've used you guys enough to know that after a hundred miles the rate for miles is discounted or figured out a different rate this was not applying to my rental and nobody suggested and returning it and then just re-renting and adjusting my mileage and removing the extra insurance. One lady in the middle of the week was extremely rude to me I don't know her problem and I personally didn't want you because I haven't seen the bill and oh yeah she was trying to take money off my account and I was telling her I had like $10 less in there then she was trying to take so I told her that she said okay and still ran it for the full amount after she was extremely rude to me like she doesn't understand that if you run something and it ain't there it's going to cost a person an extra $25. I didn't care that it was getting ran I needed to split the payment or pay $10 less for a day or whatever it was because money was in limbo some people are very inconsiderate and those are the wrong kind of people in my opinion to have working in a place where it's all customer service. Aside from that the plows weren't coming through and I was told from an employee or maybe even two that they wouldn't be there until the storm was done well what about people returning rentals or needing to grab their rental out of your guys's parking lot or whatever it may be nobody was talking about compensating me or adjusting my bill to credit being stuck in your parking lot and I have literally just come into repay switch my vehicle for that again. I had tried to omit the insurance I had tried to get the over 100 mi rate and everything was to no avand. It was just a lot of stuff that had bothered me and I feel as a customer not only because I was the customer but because I inquired throughout that it was right in this process. Lastly it was the day that I was turning it in and I brought it here loaded to unload in the storage unit that I'm taking advantage of renting for the 2 months free like I was emailed about at some point during that week. Well I had told the gal at the counter about it and she basically sat there and call me a liar they told me I needed to come up with proof the manager was outside and when she came in she wouldn't verify anything unless I had proof and all I can say is it was sent to me I'm not a liar and how are you an employee of this place and unaware of the promos? Maybe next time don't be so quick to jump the gun on someone when you don't necessarily believe what they're saying until you verify on your end whether or not it's something y'all are running. I'm 42 and I know over the duration of my working career these last 30 years almost it was my responsibility to be aware of updates to policy and etc etc the information would be provided and I would be responsible to read said policies or updates. Anyhow end of rant it was knocked down to a more reasonable rate thanks to the manager. The girl who rents me the storage unit that gave me the one month was also very polite and that's who I meant earlier in this it was when I noticed the next day or whatever that it was only one month and not two when I'd asked a gal at the counter and that might have been my checkout day or the day before not sure. Thx
James CMy only complaint was that the trailer did not have the snow cleaned off when I came to pick it up. They had ample time to get it done as I ordered it a few days before. The time delay made my my day twice as stressful.
Heidi RI just want to say that I have thoroughly enjoyed working with the folks at U-Haul everyone there was more than happy to help you in any questions or concerns you may have I l recommend it to anyone. Thank you!!!
CHRISTOPHER P | Overall ExperienceJanet was very helpful with whatever I needed. She responded to all of my emails very quickly, always had a professional attitude and was super friendly. I did have a couple issues during my storage rental but Janet was able to correct the issues right away. I would definitely rent another storage unit at Uhaul in the future if I need to.
ROBIN L | Overall ExperienceTruck had 4 water bottles in cab. One had yellow liquid. Rest of truck and AT were clean. Only one worker at time of pickup, but he worked as efficiently as he could. Fuel tank didn't appear to be full as guage dropped quickly on first tank.
Ross CGreat service
Carl SStaff was great, in and out. All a person could want for renting.
Jason HThe truck that I had needed some work done to it. I felt.like it didn't operate properly.
Torrey CA member was rude to a friend of mine when she tried to access my unit. Other than that the year and a half I had a storage was amazing!
Kristin G | Overall ExperienceThe person that checked me out was absolutely great from a customer relationship point of view!!!
Galen KOne of the straps for hold tires wasn't in the best condition. Also, the ratcheting mechanism for the straps needs to be oiled more often
Jorge BMore signage on where you need to go. There was only one sign at the front of the building. More signage is needed around the lot and lot entrance
Jennifer LStaff member was not friendly. Bit grumpy.
Craig FMake sure the truck in good condition when it’s going on the road for over 3 hrs I had a bad one reported it someone was supposed to call me but haven’t received a call
ricky BNo need to improve anything.
Jack FThe hydraulic brake was slow to react on the trailer I rented. I would be at a stop light and the brakes to the trailer would not release right away causing my truck to spin the back tires (2wd)... Just wondering how often this happens when being pulled by one of your box vans/trucks.....
chris aFriendly respectful people have rented here before and will again...
Anthony SBoth morning and night shift employees were kind and thorough with instructions and prices. Enjoyed my renting experience and one free month in a unit 👍🏽
Paige BThe older lady that works at Uhaul by west dale in CR Iowa, isn't very approachable and she comes off really short and rude.
DEVON L | Overall ExperienceJanet the manager was awesome!!
PAUL M | Overall ExperienceThe manager Janet was very patience and helpful and friendly all the time,would go back there again!!!
PAUL M | First ImpressionsJanet and Alexander were great checking me in and explaining everything
GARY R | First ImpressionsI did a big move. But this U-Haul made everything easy. Staff is friendly and helpful. Returning equipment was easy storage was clean has equipment on hand to make moving items easier. The owner She is the Best I love her
SIMONE D | Overall ExperienceGreat staff. Very helpful.
Kyle B | First ImpressionsTerrible customer service, would never recommend to anyone I care for. Good riddance.
Austin O | Overall ExperienceThis uhaul was in the absolute best place ever i would recommend it to anyone
Brian M | First ImpressionsAmazing customer service! I wish everyone provided service on par with Uhaul. Well done!
Tamara B | Overall ExperienceI had to use the wrong unit (no fault of the actual place)
Sidharth S | Overall ExperienceI've had 2 totes stolen from me containing at least $2,000.00 worth of merchandise that I've reported to Uhaul customer service since I've had my things stored there. I later saw my things for sell on EBay. The blond haired boy that worked there would not allow me to be present when my lock was being replaced to my own unit! I was forced to remain in the lobby by this employee watching the locksmith take 2 totes to his vehicle with my things in them as he drove off. I called the local police and they told me it was a civil matter. So, the moral of the story is- if you operate a storage facility the people paying for the units have their rights violated by the employees.
Leslie S | Overall ExperienceEverything went well from reservation to storing our belongings to removing them. Very easy and stress free experience. Staff was friendly and helpful.
Becky M | Overall ExperienceWe.appreciated the one month free rental as we were not even aware of the quality of this storage facility. Now that we know, we would definitely use it again.
Deb S | Overall ExperienceWhen we first reserved our unit and I called to confirm they told me our reservation was not actually reserved. The key card wouldn’t work, I went to the office to let them know and asked if there was a pin I could get incase this happens again - the front desk guy just told me he deactivated my card and now it should work. When we got to our unit there was a lock already on it. I went to the office to let them know, they gave us a new unit. When I went back to check on our new unit they gave us it already had a lock on it as well. I went back to the office yet again just to wait in line for 10-20 minutes before someone finally came back into the office to help me. We finally got a unit that did not have a lock on them, but they were a lot smaller then the original unit we had reserved. Thankfully no issues with the truck. Overall, terrible experience.
Tara C | First ImpressionsGreat storage
JEANCY F | First ImpressionsI had rented a 10' z 10' and the associate put me in 2 - 5" x 5" units which I had questioned so tried to accommodate her need but that didn't work so had to go back to request what I initially had signed up for. I also thought that you could drive right to the unit but that wasn't the case so took a bi more time but at least it was climate controlled.
John V | Online Move InEach time I needed to speak with staff there would be multiple employees working, usually 5 or more but only 1 helping clients. The rest would stand behind the counter and the line would get extremely backed up, as well as when customers would come in that were being loud and demanding instead of stating they would need to wait in line like everyone else the staff would let them skip to the front of the line. Questions always seemed to need to be talked over with a manager or someone of a higher status before being able to continue. As well as staff arguing with each other in front of customers. If you plan to stop in or call this location you need to plan at least an hour per visit as the staff aren't friendly and overall most don’t seem fully trained. The actual storage units were nice and well cared for, it’s just a shame the staffing/customer service doesn’t match.
gabrielle A | Overall ExperienceIt was a good experience and staff members were helpful.
debbie k | Overall ExperienceAwesome experience so far. Austin is great, patient, Friendly & has wonderful customer service skills.
Kim C | First ImpressionsI appreciate the fact that I was offered a free unit for the month, but it was not disclosed to me that the unit was on the second level of the facility...I had my entire house to move. There was absolutely no way that I was going to haul everything across the store, to the elevator, and to the storage unit. I was also told the unit was able to fit a 3 bedroom house....It was ridiculously small and we fit everything into a 10x26 truck. There was no way this unit could have been able to house a 3 bedroom home. I surrendered the unit and got a different one elsewhere. Super frustrating that the website didn't specify that it was on the second story.
Jacob B | Online Move InEverything was great and the manager was so great thanks to everyone there's
Vanessa C | Overall ExperienceThought the unit had a dirty, buggy, off odor to them
Aaron S | Overall ExperienceAfter reserving outside storage due to ease of unloading well ahead of a 9 hour drive to the facility we arrived and they did not have what we reserved and had not for many weeks and basically said not their problem it is corporate U-Haul's issue because they do not track inventory availability at stores. The people working had no solution other than to charge me more for inside storage and when trying to even back the trailer in it was nearly impossible as not enough room was available to back into unloading zone. There was no moving dollies in the area and I called the owner and got no help at all and was told well you can't use the ones in store they are for sale and later said "well I guess we could let you use one we rent"... Totally unacceptable service and care for customer. Should not reserve something they do not have. I have another rental in a week for a truck and if I could arrange an alternative to U-Haul I would as this is very very poor service and considering people moving and using the equipment are typically doing the move by themselves and at the end of a long long and tiring trip do not appreciate or expect such lack of service. Extremely unimpressive and I will Not at all recommend U-Haul to anyone if the independent stores act like this and leave people with the frustration and no help we experienced. I have no alternative for my rental on 20th of June but will FOR SURE tell all that will listen how poor of service and zero customer service with attitude on top of that. I would have hoped people who are allowed to purchase and run stores under U-Haul brand name would need to meet some kind of minimum level of customer service policy, procedure, or expectations. If you want to talk to me I would be glad to share my experience and frustration and further define why this is at least in my eyes and experience unacceptable. I would think if U-Haul does not track and keep accurate or nearly accurate equipment and space availability maybe such a system readily available on the market and used by many should be investigated. A very very frustrated and sone to be former customer of U-Haul.. larry Johnson 319-850-6879.
LARRY J | Overall ExperienceU guys are truly amazing grate friendly people I loved renting through ur company I hated the fact that I had to leave i I could have lived there I would have it made me sad to go but my experience with y’all was truly amazing!
Sara L | Overall ExperienceThe only issue I had was my reservation. I made 2 reservations for the same place and when I went in to get things settled they were non existent. If this program can be better this place would have gotten the highest rating.
Sally A | Overall ExperienceFor a large facility, the service was handled quickly and efficiently.
YVONNE S | First ImpressionsI had an inside unit for a year and a half and always felt it was safe...even if I was in the unit by myself I felt safe knowing there are cameras all around. The staff was always friendly and helpful if I needed anything
Jenny H | Overall ExperienceI didn't really have any interactions with the staff but when I did they were awesome and very helpful and extremely polite I recommend them to any of my friends or family members
rommill s | Overall ExperienceThe young woman in the yellow coat was very helpful, friendly and humorous; it took the stress out of my day.
Teral C | First ImpressionsSupervisor unprofessional they don't help you at all and overly money hungry
Sarah S | Overall ExperienceEvery time I had to interact with the staff at the facility it was always a long wait. Every. Single. Time. I could never get anything taken care of quickly. I never was able to get anyone on the phone to assist me when I wasn't able to get the website to take my payment method properly. I had to wait for them to call me when the payment was late. To be fair, they waived the late fee this caused but first I had to have some young kid threaten to sell my belongings before he would slow down and listen to why I hadn't paid. Overall, this was the most frustrating and worst experience I have ever had with a storage unit. I have used U Haul for storage units several times in the past happily but after this experience I am not sure I ever will again.
JESSLYN C | Overall ExperienceVery clean and felt my belongings were safe
KENDRA W | Overall ExperienceThings were good for a while and then the country music started. Also the drive in doors are constantly breaking. Another reason I decided to change places is the alarms going off for an hour or so at a time while empty units are being checked. It was maddening and happened every time I was there.
liam b | Overall ExperienceStaff was so friendly and helpful! A great experience all around!
JILL G | First ImpressionsEach time I come to speak with staff there are very long lines with 5-6 staff behind the desk but only 1 staff helping customers. I’ve waited for an hour to speak with staff about problems that should be a quick fix because majority of staff is standing around. Then they don’t follow the line, whoever walks in and is the loudest they help next. The actual storage unit is fine but the lack of help from staff and their lack of knowledge to simple answers make the whole process incredibly frustrating. The lady who seems to be in charge is often doing multiple things because other staff don’t seem to know how to complete requests on their own, she’s very knowledgeable and friendly but most other staff are not.
gabrielle A | Overall ExperienceExcellent staff. Excellent service
MICAH G | First ImpressionsExcept my storage area has a hole in the wall picture was taken
Teresa C | First ImpressionsRachel and Tyler were a huge help! Great customer service! Will definitely be using again!
Taylor S | First ImpressionsHad a great experience..I still have one other unit there until I move and have been very happy with my things in a safe place.
JENNIFER H | Overall ExperienceWent great
RANDY R | First ImpressionsGreat place to store you valuable s.
GUY C | Overall ExperienceOverpriced and when we moved out we did not get pro-rated refund for the locker. You didn't ASK about something I would definitely tell a friend ~ IF AND WHEN ~ I referenced Uhaul Storage as a choice.
Richard O | Overall ExperienceThe unit was smaller than I expected and I was able to switch with no issue.
Shanquisha L | Online Move InAs the first storage customer of this facility, I found the staff to be competent, warm, and friendly. When the facility was severely damaged during the 2020 Derecho, the staff helped us to quickly secure and dry our belongings. We highly recommend this facility.
David M | Overall ExperienceExtremely long wait
Krystal W | First ImpressionsTruck box could have been just a little cleaner was dusty.
ALBERT G | First ImpressionsI reserved storage multiple times and had confirmation but each time I went in to get my unit U-Haul didn't have anything for me. This was rather frustrating. If I didn't have a moving truck already set up to deliver there I would have found a different place to rent.
Sally A | First Impressionsmanager was very helpful and on top of things ..was very professional and friendly
Karen H | Overall ExperienceHire more inside staff to cover the desk
GARRY R | Overall ExperienceIt's was ok so far
GUY C | First ImpressionsOutside doors wouldn't open automatically for vehicles to go in a couple of times during regular business hours. The directions for getting through the locked door when this happens are very unclear. Perhaps it should be posted: (as I learned): Swipe your card in the right terminal, then in the left terminal, to enter. There could be more of the rolling carts (non-mattress); when a couple of customers were moving at the same time, one had to carry things by hand instead of using the cart.
Tim W | Overall ExperienceThe staff was very friendly very knowledgeable and took the time to answer all my questions even though the phone continuously rang and there was a line of people waiting to be helped.
DEBRA D | First ImpressionsJanet and her staff are always friendly when I come in ! I am so glad we have a place available to store items until needed
JENNIFER H | First ImpressionsI cannot phathom how Janet represents such a wonderful company. She is an embarrassment to U-Haul corporation.
matthias b | Overall ExperienceThe staff was super helpful in finding me the space I needed and It ended up being a great locker, amazing what 5 more feet will do for you.
liam b | First ImpressionsStoring with uhaul was amazing but the main girl that answers the phone needs an attitude check.
jake k | Overall ExperienceUnit was not accessible, door latch was jammed. Unable to unload my truck and was told the only person who can fix the door is at lunch and would have it fixed in the next hour. Came back two hours later and still no access. The clerk said everyone was busy and not able to fix the door, even though the general manager and three uniformed employees were out by the main entrance smoking the entire time. Makes absolutely NO sense, this was not a result of a lack of employees but a result of laziness. Wasted an entire day dealing with inept employees and obviously management, and still do not have a rental unit to unload my truck.
DAVID C | Overall ExperienceThe staff was very helpful.
Richard S | Overall ExperienceIt may be helpful to have at least 2 people available at the desk. I waited over 15 minutes to ask a question while hearing 2 people talking and laughing just out of view. They can all hear the door ding when opened so they know there is more than one person in the store. Overall experience was what I needed at the right time. Thanks!
Theresa f | Overall ExperienceNo one's perfect!
LESTER P | First ImpressionsService was good and all ... Clean building and equipment is great ... But the guy at the counter seemed nervous and I was there for about an hour waiting for him to figure out what he was doing ... He was not very knowledgeable about how to rent equipment... But I would return to this location
Bobby M | First ImpressionsThe staff did not show me how to use the access card so I figured it out myself
Crystal H | Overall ExperienceThe guy who waited on me was very courteous and helpful
Amy P | First ImpressionsI was very impressed! David Larison
DAVID L | Overall ExperienceAll staff have been so friendly and helpful. When I couldn't figure out how to get in with card, they took time to go with me and showed me how. Yesterday they helped me find an additional unit right across from original. When I went to switch stuff around, the staff cleaning units were friendly. It is not often that you get genuine customer service anymore. Thank you for providing.
Vicky B | First ImpressionsUnit was locked when we arrived even after 4 phone calls and sending someone to obtain the unit. Arrived after hours unit locked. Called in the am assured by Drew it was now unlocked and available. Arrived 45 minutes later it was still locked! Talked to go she said people make mistakes i agree but Drew blatantly lied. She had me on hold 5 minutes while she went to see why their lock was still on it and then assured me it was unlocked! Don't trust her one bit.
Tim H | First ImpressionsGood experience, friendly staff. Good experience.
jerry j | First ImpressionsI have rented Car Trailers before and now this Unit. Dru has helped me several times and I have always been impressed with Her. Professional and courteous, she is a valuable asset to U Haul. David Larison, Major US Army Retired.
DAVID L | First ImpressionsVery nice and helpful staff... very busy but they handled it all so well!
Jenny H | First ImpressionsStaff was not helpful at all. They initially gave us the wrong sized unit and would not even come to look at it. It took hours for us to even get into the right one. The staff also continuously took calls while they were helping us at the counter.
TYLER K | Overall ExperienceLiked U-Haul offers climate control and that the units are alarmed. Nice to see carts available to move items into you storage unit. There was plenty of room to back up a truck and trailer into loading area. Staff was friendly and helpful. The only issues I noticed was a truck parked in the loading area for a long period of time that was not actively moving items to and from a unit. I believe this to be a loading area and not a parking garage. The center overhead door was not working to loading area. The restroom facility I used had one toilet that would not flush and there was no soap in the dispenser. Those 3 minor things I mentioned did not affect my decision for my rating. Thanks.
Garry I | First ImpressionsEverything was good but I got robbed on my rental
JOHN H | Overall ExperienceToo expensive and locks your stuff up if you don’t pay on time even if you will no longer be storing there.
Drew C | Overall ExperiencePleased with climate control, cleanliness, and the ability to drive into the facility to load/unload.
Shane M | Online Move InThe staff were great!
Linda R | Overall ExperienceThe storage unit and check in were great. The uhaul truck experience on the other hand was a disaster, I’m very disappointed and had to spend more than I should have and more than what I was told.
Rachel B | First Impressionsstaff is very friendly and helpful
TRACY W | Overall ExperienceLove the indoor units, security cameras and the alarm System that is installed with every unit it makes me feel better about my possessions at their facility and like the convenience of accessible dollies within the unit helps a lot
Jennifer F | First ImpressionsThe only issue was truck rental. ND THEN THE LADY WAS RUDE
Brian F | Overall ExperienceThe new facility at Westdale is excellent. I did have some concerns about the service and procedures conducted in the store. If you are interested in hearing about them, please contact me again.
stew r | First ImpressionsA remember one time, excess waiting at the desk area, but generally well taken care of when someone was available. I imagine it is an uncommon issue.
Thomas H | Overall ExperienceExcellent place. Excellent staff. Wonderful experience. No complaints.
Michelle H | Overall ExperienceI wanted to see my storage room, and unload distance so the young lady sent me around the building to the second floor without a code to get in, so back to the counter. Then another young lady decided to help me, and took me thru the building and showed me my unit, not convenient. So she pick another one, sent me around the building to unload, and the doors was locked I couldn't get in. She said oh she forgot she would be there in a few minutes.After almost 2 hours there I just cancel my order and left.. No free month storage is worth being inconvenient this much
BENJAMIN C | First ImpressionsI called the facility with a question and the person I spoke with was rather rude and unhelpful, even right off the bat upon answering the phone. After arguing with me for several minutes, the employee was able to solve the issue I had called about in 10 seconds which made the rest of the call feel like a waste of time. The unit that was made available for me was very dirty and chalky on the ground. It looked like cement dust or flour and it was everywhere. I had to lay down sheets to prevent my belongings from being caked in it. The one positive is that it was very easy to get into the unit and the loading area was very large
Luke H | Online Move InGreat service and friendly staff! Thank you!
ALAINA R | First ImpressionsThere was an issue with my reservation but, the local staff made the right decisions and took care of us.
ROBERT S | First ImpressionsWe arrived on a Saturday and there were 8-10 people in line. You could sense that the uhaul employees were feeling the pressure but they were very helpful and polite and handled our reservation very well. Great effort and attitude all around. Will use this location again.
KYLE L | First ImpressionsStaff remembered me from the phone call and answered all questions. Everything went smoothly.
Alan R | First ImpressionsWould be nice to see refunds for unused portions of monthly rent... Or offer weekly storage rates.. Overall very much liked our experience with uhaul
MATTHEW B | Overall ExperienceMore accurate directions on which door or loading/unloading areas is closest to my storage unit would have been helpful. Also not very clear, in fact nonexistent instructions on how to open the loading dock doors without setting the alarms off. Or do they go off regardless? I wouldn't know. No signs or instructions. I'm talking about the big drive in doors not the entrance/exit doors.
Tricia M | Online Move InThe price for a small one $85 dollars is kinda to high but everything else was pretty good and they where under staff at the westdale location so helping customers took long also
Stacie B | Overall ExperienceSmall elevator so multiple trips and had to throw out couch and bed springs cause they wouldn't fin on the elevator or stairway. Took way to long. I had a 10 by 10 by 10 and there were ones ready to use on the first floor yet I had to go to the second. Not happy at all
GIOVANNI A | First ImpressionsIt took over half an hour to get set up, despite already having a reservation. (That's half an hour at the counter, not in line - I wouldn't blame a long line on employees.) Staff took an extremely long time to enter my information, and in some cases I had to spell my name or street address up to four times. For example, when I gave them the name "Margie" and spelled it for them, they spelled it "marde". I then respelled it, and they spelled it "marde" again. I had to spell it twice more before they spelled it correctly. Staff failed to apply my month of free storage from my reservation, and I had to point it out and then they had to back up and do it again. Staff told me I was using the same phone number twice, when I was in fact using two different phone numbers that simply had some digits in common - I have no idea why they couldn't tell two different phone numbers apart, but I had to argue with them for over a minute before they would acknowledge that two distinct phone numbers were not in fact the same phone number. Staff assigned me to the unit in the furthest back of the facility, even though there appeared to be plenty of units available closer to the loading area. (This one could be on the system, or maybe none of those units were the right size. I would normally give them the benefit of the doubt here, were it not for everything else that went wrong.) Staff did not explain the layout of the facility, and pointed me towards the wrong loading area. Staff did not explain how the alarm system worked, or where I was supposed to swipe my access card. I had to provide two street addresses and three phone numbers, and the staff would not explain why. Overall this was one of the worst experiences I've ever had at any business, and if anyone I know ever needs storage I will be strongly recommending that they go anywhere but here.
Gabriel L | First ImpressionsThank you for the wonderful experience
gary d | First ImpressionsThe manager there, by the name Janice, was very helpful and very pleasant soul to talk to. She made me feel as a welcomed customer which in turn made my experience very pleasant. I Thank God for someone of her nature and heart.
Tony B | Overall ExperienceKeep up the great work and still friendly
Theodore P | Online Move InThanks for the great service!!
jim d | First Impressionsclean. quick. easy. Agent at the front desk was VERY helpful, courteous, etc, etc.
Gary L | Online Move InMany thanks to the management. We hope to do another business with the management.
Darius N | Overall ExperienceI have already been recommending U Haul storage to many people!!! Janet & the staff there are wonderful!!
Lu A | Overall ExperienceI have used this location a number of times...,Always great Respectful customer service, they also follow up to check if everything was okay!
Brenda B | Online Move InI can't remember his long name now, but the young man from Haiti was especially friendly and helpful. He manhandled the trailer back into its tight parking spot to save me from the frustration of backing it in, which is not one of my finer skills. And the young woman who assisted with the pick up of the trailer was equally delightful to work with.
sherry g | First ImpressionsAlways very helpful and friendly. Could not have been handier for our move with over 50 years of accumulation. Three U-Boxes and a storage unit made everything smooth for us to transition at our own pace. Thank you Janet and staff!
Joseph W | Overall ExperienceAll the staff were very helpful and friendly. I only needed a storage unit for short term, and so when it was time for me to "move out" it was the quickest and most simple process I've ever gone through! No hassle, no fuss. I will definitely be back if I ever need a storage unit again.
Jessica M | Overall ExperienceEverything great...
Randall W | Overall ExperienceSo glad to see the clever re-use of former Younkers building, mirrors on pillars, marble floor sections and overhead signs. Sometime after COVID you ought to have an open house. Will definitely recommend to others.
judy f | Overall ExperienceWe rented after the derecho destroyed my office in the ice arena. I had a lot of equipment that needed housing and the manager bent over backwards to help me and my staff. We were there for hours at a time, sorting and organizing, and she checked on me constantly, helping with brooms, carts, etc as I needed. I can't say enough to thank them for their help when I needed it most!
Heather A | Overall ExperienceYou’re the best
Fidel T | Overall Experiencethe owner Janet. Went above and beyond to help me with my particular situation. Even going so far as to provide me with a lock after she forgot to mention it during our transaction. Great great work.
Jesse J | First ImpressionsLike the features of having interior climate controlled storage and security of alarm system.
Carl B | Online Move InThis facility "lost" my reservation when I arrived, a reservation that I made 3 months in advance. The reason for losing it was that other customers bought them up - that means that a reservation doesn't mean anything at UHUAL. very little help when I had a question or request, most of the conversations ended with statements like "I don't know". I move very frequently and I constantly have issues with UHUAL, but this facility, their staff, and their lack of responsibility over my possessions has pushed me to NEVER use UHUAL again. If I could, I would give Zero Stars.
Samantha C | Overall ExperienceJanet leads an outstanding team! They were always friendly, helpful and very knowledgeable! When an issue did arise (which were very few) they addressed it promptly and professionally. I highly recommend this location and will use them again whenever I need their services.
Daniel R | Overall ExperienceOur online reservation got lost. 800 # call day of corrected. Original space I reserved was way too small. We were able to up-size. Very slick operation. Loved the unloading area. Doors onto storage area responded very quickly.We had good weather for moving but I can see how great this would be in the winter or on rainy day. Staff was very helpful.
judy f | First ImpressionsGreat customer service. And care for the customer needs
Larry Y | First ImpressionsVery efficient and friendly employees makes your location stand out.
Jerry B | First ImpressionsDrive in bays are awesome!!
Robert G | Overall ExperienceVery polite personnel. Knowledgeable and helpful. Love this place!!
Paul T | Overall ExperienceJanet is very professional, And the way she conducted herself and made us feel welcome
christa j | First ImpressionsVery happy and satisfied with the facility,how secured it is and clean. But most of all I am grateful to Miss Janet’s “Amazing” hospitality and how thorough she explained everything. So impressed! God Bless you and Stay Safe
andrei T | First ImpressionsBeen around the world to many countries and across the U.S. Have moved many people over the years as well as having put property into storage. This facility is the BEST of all.
Jan J | Overall ExperienceThe person who helped me with this process (I wish I had gotten her name) was very knowledgeable, friendly, and efficient. Renting my storage unit was a smooth process. The facility itself is in great shape. Would recommend to anyone looking for storage in Cedar Rapids!
Adam K | First ImpressionsI would tell friends they are good to there customers
Floyd B | Overall ExperienceHad a really good experience. Will definitely be back. Thanks
George G | Overall ExperienceManager and staff were amazing! The manager was training the new staff member who was helping us, and her patience and instruction was inspirational! Her trainee was kind, and ensured our experience was a good one. U-Haul storage is a much needed service in our area, and my wife and I are glad you are in town, especially with such a great staff! Thank you!
James J | First ImpressionsGreat job
adult b | First Impressions