When I arrived I could not find the key and the truck. I went inside, waited for half an hour and they couldn't find the key. So, they replaced the truck with a new truck. But it waisted my time.
Amin TCustomer Reviews for U-Haul Moving & Storage of Westpark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice facility and employees.
REX R | Online Move InEveryone here always super sweet and helpful!!
cynthia s | Overall ExperienceNeeds cameras security guard to prevent burglaries
RAUL A | Overall ExperienceMeka is awesome!
Roy C | First ImpressionsThe only reason I didn’t give it a five star is because you all allow us to rent the car for living but when I arrived the facility was closing. Might I add you all allowed me to rent it. For a specific. Time. What save this company was the flexible staff. They were so understanding and helped me figure it out.
Chazzman C | First ImpressionsExcellent staff Best place
NIDAL I | Overall ExperienceWonderful staff
terrance f | First ImpressionsThe Staff were very prompt and helpful. The GM had great knowledge of the facility and the surrounding area. She was very pleasing to do business with. ADAMS FAMILY MOVING HELP
Charles A | First ImpressionsFriendly staff
israel n | First ImpressionsGreat Experience Thank You
juan b | First ImpressionsSecurity is non existent!
WILLIAM S | Overall ExperienceThis facility is one of the best ones I've used. The staff is very friendly, efficient and very helpful. They go above and beyond to make you have what we need and are satisfied before we leave. The units are clean and well maintained. I would definitely use them in the future if I need anything. They make everything stress-free.
Penny L | Overall ExperienceWonderful people ✨
reginald b | First ImpressionsGreat people
reginald b | Overall ExperienceVery expensive
ERICA W | Overall ExperienceMy things were stolen and they told me It was given to auction but then they left some of the stuff behind and still billed me more each month. About the complaint with the insurance people, but no one ever got back to me, but I’m going to take the matters into personal status with my own Lawer!
Lionel s | Overall ExperienceExtremely well run! From the manager to all the staff. Everyone was friendly and extremely helpful. I loved this facility and its entire staff. They were always there for me and helped me so many times. My needs changed and I no longer needed the storage space but, if I do again I’ll be back ! Great facility and the people made it the best ever!
Pauline S | Overall ExperienceThe exceptional friendliness of the staff truly transformed my moving experience into an effortless and enjoyable journey. From the moment I walked in, their warm welcome and eagerness to assist set the tone for an exceptional stay at U-Haul Storage. Their knowledge and readiness to address any questions or concerns made me feel confident and at ease throughout the entire process. Not only did they provide exceptional customer service, but the facility itself exceeded my expectations. It was immaculately clean, well-maintained, and secure, ensuring my belongings were in the best hands possible. The convenience of the storage units and the ease of access simplified the logistics of my move, saving me valuable time and effort. Moreover, the affordability of their storage options was a pleasant surprise, especially considering the high level of service and quality they provide. It's evident that U-Haul Storage is committed to offering unbeatable value to their customers. In summary, my experience at U-Haul Storage was nothing short of outstanding. The staff's friendliness and professionalism, coupled with the top-notch facility and competitive pricing, make it a clear choice for anyone in need of storage solutions. I wholeheartedly recommend U-Haul Storage to anyone looking for a stress-free and enjoyable moving and storage experience.
Anwar S | First ImpressionsEverything is good time to helping
lauro L | First ImpressionsThis particular location is bar none the best storage experience I’ve ever had and I’ve had many! Everybody’s super friendly and helpful. Carman and her husband run a tight ship and are really nice and professional.
JOSEPH B | Overall ExperienceStaff was very helpful.
richard c | Overall ExperienceThe male manager was rude upon arrival and initiation by telling me I was "rude" for walking past him and not saying thank you as he blocked the entrance to talk to a staff member. When moving things into storage, there was a guy in a trench coat that parked behind my movers and I. He got out of his car and decided to badly walk toward us and our storage to view our belongings. We asked him if there was a problem but he ignored us and decided to walk back to his car after taking a photo of us. The first and couple times after we arrived, there was always alot(20 males) of Hispanics waving us down in the parking lot asking for work. It made unpacking uncomfortable as they starred us down and continously asked. Recently we had no problems and finally closed out our storage. Thank you
Danielle T | Overall ExperienceStaff need to be interested in the customer. they were not helpful beyond explicitly required.
Loren W | First ImpressionsI give 5tars The manager is really helpful and cares about her customer She is supportive..I find her to instruct the needed membrane on all the right steps to help the customers.I will use UHAUL and refer
Patsy S | First ImpressionsThe staff were so nice and helpful with recommendations on storage and loading. They were so nice and took very good care of us.
CHRISTIE K | Overall ExperienceGreat management team.
Kevin H | First ImpressionsCarman is an excellent Manager.
Kevin H | Overall ExperienceI never trusted the storage room like I trusted this one I left my things there without checking on them for months and I didn't feel any way the people in the office are so nice they help with your every need and if I ever need another storage room it would be this one on West Park I want to thank the manager she is so nice and polite from the time I moved in until the time I moved out that attitude hasn't changed thank you for being you and thank you for having a good crew
Renee G | Overall ExperienceThe Manager and Staff are friendly, polite and extremely helpful! Very well managed, the locked bathrooms are clean and the grounds and parking areas are free of trash or debris. Highly recommend…I love this place!!!
Pauline S | First ImpressionsCarmin and other employees have excellent customer service VERY helpful and great communication.
Beverly M | Overall ExperienceThanks
MULUGETA M | Overall ExperienceThe office charged $50 in order to change the lock because I lost the keys and this too much and they didn’t give me a receipt
Aws F | Overall ExperienceThe manager on duty was very helpful, knowledgeable and professional!
Nicole P | First ImpressionsGreat management
Adeniyi A | First ImpressionsCarmen was great! She gave me exactly what I asked for.
Anthony W | First ImpressionsUpon arrival before reviewing our information, staff didnt believe we were suppose to get the free month off after a one way from Mn. There is over 60 hispanic immigrants surrounding the uhaul facility and nearby store waving down customers for the opportunity to unload they're storage trucks. One guy stalked my husband from right outside the restroom, inside the employee gate next to the door to beg my husband to "help" us. They don't take "no' for an answer. While unloading, The immigrants and employees constantly stalked us to see what were unloading and to watch us. 2 employees, a hispanic young lady and man, and also a black guy in a trench coat, (also employee) and another chubby white guy in a black car. The blk guy walked by to nosy and to get the truck info while the white/hispanic guy looked around. They didn't leave until we did,(2hrs later) that is after they saw us back up. Very weird staff! The day before, the older blk, tall,manager blocked the door,as I was walking in to assist my husband. I said "excuse me" and walked by him. He decided to call me out by saying "that's rude" then proceeded to have a stare off with me to try to intimidate me. The other blk staff guy at counter obviously felt awkward. He was the one who didnt want to give my husband the 1 month off until the manager gave it to us. The manager eventually walked away and then later came in to tell his Hispanic lady staffer to "please stay inside and watch out" and left again with an attitude. The Hispanic guy checking out next to us was about to cut some locks on a storage or something but I'm guessing he was there to intimidate us too bc he knew the manager well. My husband initially didn't want insurance e on storage but after noticing the area closely, we decided to put some liability on our storage. The blk staffer was frustrated bc he didn't know how and asked the Hispanic girl to help. He made it verbally known that in the facility that 'at first we didn't want it but now we do'. Yes! We do bc I don't trust the staff or our belongings to be safe without it. Sometime this week, I will get the full liability and pay extra monthly for it. This place needs a uhaul in management and staff asap!!
Danielle T | First ImpressionsThe management and staff are very helpful, courteous and prompt. Being that the facility is open 24/7 365 days a year is a good thing for the customers. The main problem with that is there is no security after hours other than an outdated video system. We moved out mainly due to several thousands of dollars of equipment being stolen from our unit on 12/31/22. In my case there was no cameras facing the door for a better view. The existing cameras are way to distorted to even make out clear video of people, vehicles and tag numbers which does nobody any good including the police. There is no chance to recover any of our hard-earned losses. In my opinion the theft will not stop until U-Haul Steps Up to Provide the Correct Security Systems Including an Afterhours Patrolling Security Guard.
dan r | Overall ExperienceYou have a good manger
Direct M | Overall ExperienceI was there for 6 years. It was awesome place the whole time there. Low cost for office and warehouse space and month to month. Can’t be beat!!
AKHIL B | Overall ExperienceSería un excelente si se cintara con una hora mas para acceder a los almacenamientos
LORENA M | First ImpressionsAll my items were in great shape when I picked them up. I liked the security and temperature of the units.
Cynthia T | Overall ExperienceMy GPS brought me to the wrong entrance, and I spent 10 minutes trying to get through the gate. No one answered the assistance button or the phones.
Heather H | First ImpressionsSomeone broke in my storage unit and change the locks and took some my things and they would not pay for it i would never use uhaul again I wouldn’t recommend any one to uhaul
wallece t | Overall ExperienceThe staff was very help and kind. I also really do appreciate Mrs Carmen for her great customer service
nola w | First ImpressionsI have rented storage units with this U-Haul storage since August of 2016 and felt cared for with this facility
Richard M | First ImpressionsFriendly and accommodating service; I highly recommend this facility for moving/storage needs.
Robert L | Overall ExperienceThe facility is excellent. The manager and staff are A++. I sincerely will miss this efficient, Knowledgable, amicable and genuinely caring top-quality group. The facility is spotlessly maintained.
Gayle G | Overall ExperienceMy storage unit was on the 2nd floor. When I arrived to remove my items, there was a note that the elevator was broken and to use the stairs. A staff person told me the elevator had been broken for TWO MONTHS. When I went to use the stairs, the door to the stairwell was locked. After a 20-minute wait, a staff unlocked the door. There is a big sign on the inside of the door that read: "Keep unlocked during business hours". This is the 2nd time I've experienced that door being locked during business hours.
Thomas M | Overall ExperienceIt’s a good team at this location
Direct M | First ImpressionsProfessional, friendly, business.
STEPHANIE H | First ImpressionsMuy buen servicio
maria g | First ImpressionsA very well run place a great experience
WALTER R | First ImpressionsI have used this facility twice so far and couldn't be happier with the level of customer service I received. Richard and Carman are the best!
michael b | Overall ExperienceWas fraudulently told I had no option for the insurance coverage, that "it was required" . I researched the insurance at a later time and found that is was optional. Significant difficulty trying to get issue resolved. Gave up trying to resolve issue and Willing to lose my items to not have to interact with this franchise anymore.
Joe G | Overall ExperienceThey did not honor the rate quoted.
Tyrell A | First ImpressionsGreat Managment always friendly and helpful
WILLIAM B | Overall ExperienceWell most deft recommend this Uhaul location to friends! Y’all have the most helpful & wonderful staff here ! Thank you
RENEE P | Overall ExperienceI love the service you provide it's great thank you so much
ELMER P | Overall ExperienceProfessional and courteous!
DUKUZUMUREMYL F | Overall ExperienceThe best customer service ever! Love that black young lady(manager)
habitamu t | Overall ExperienceI Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.
Cheryl L | Overall ExperienceWhat a staff!!!!
habitamu t | First ImpressionsThis place has change management and not for the good of Uhaul.
Marilynn M | Overall ExperienceGreat experience every time
Michael B | Overall ExperienceBest customer service experience ever!
Deshawna T | Overall ExperienceEveryone including Jasmine were really friendly. Helped me a lot at the last minute!
Briana S | First ImpressionsI loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.
Lorena M | Overall ExperienceCarmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.
Tommie F | First ImpressionsI received friendly and problem solving service.
Adrianne k | First ImpressionsVery nice people that run this place!
larry L | Overall ExperienceNice clean staff friendly staff and nice service
Ricky T | First ImpressionsGood , professional and friendly workers
Ana M | Overall Experiencegreat new management team at this location. thank you!
Tonya G | Overall ExperienceRichard and team are great!
michael c | First ImpressionsMe gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias
CORAL S | First ImpressionsMy travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.
ALFREDO M | Overall ExperienceThe location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.
Josefina V | Overall ExperienceThe only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.
eric l | First ImpressionsThe General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.
MARYAM C | First ImpressionsMs. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful
TERESA G | First ImpressionsThe ladies in the office were great and very helpful
Artteya A | First ImpressionsNikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.
Karim A | First ImpressionsThanks
Sherod C | First ImpressionsThey were amazing
Jonathan R | First ImpressionsI rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you
DENNIS F | Overall ExperienceI’ve been checked out of this unit since 10/31/20 and I’m receiving a receipt that says I checked out 12/4/20. I’m really disappointed with my entire experience at the location.
CASSONDRA H | Overall ExperienceKey and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!
justin H | Overall ExperienceExpensive and overpriced for my small unit.
robert t | Overall ExperienceJonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.
Patty S | Overall Experienceninguno
LUIS V | Overall ExperienceI don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 🤔 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!!🙄 i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what
Drina T | First ImpressionsWonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah
Patty S | First ImpressionsEverybody at this place is so willing to help you. I’ve been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.
Patty S | Overall ExperienceEveryone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 👍
THOMAS T | Overall ExperienceGreat customer service
Kipenzi R | First ImpressionsGreat job thank you very much
haritos b | Overall ExperienceLocation is wonderful.
James M | Overall ExperienceI have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have
Patty S | Overall ExperienceVery nice and professional
Veloria F | First ImpressionsThe facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.
Paula C | Overall ExperienceStaff was very helpful.
michael b | First ImpressionsBenn using this property for 20 years and always outstanding service! Keep it up!
JOHN P | Overall ExperienceJosh is the best for the team Great Customer service you Are Awesome
Veronica S | First ImpressionsThe young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!
Shuna W | First ImpressionsIt was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.
india h | Overall ExperienceEverything was excellent
eprecsa u | Overall ExperienceCleaned and well maintained location. Staff was courteous at all times.
MARY R | Overall ExperienceTell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.
Vanita D | First ImpressionsThe storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility
verionica f | First ImpressionsI am completely happy with the provided service.
Lauren W | Overall ExperienceI have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.
William C | First ImpressionsSon muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.
lixan g | Overall ExperienceThank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.
wanda d | Overall ExperienceGreat customer service. Always pleasant.
Trevor J | Overall ExperienceKept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!
Kelley L | Overall Experience*
Kenesh A | ReservationCustomer service was real real good
quentin j | Overall ExperienceAysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.
zach r | Overall ExperienceTo many rate hikes and fees, otherwise manager and staff very helpful.
willie r | Overall ExperienceAwesome place and customer service. Ashlyn is the best!
ERIKA V | Overall Experiencecurrent staff and management are fantastic!
MAX J | Overall ExperienceProfessional staff from manager Virgil to entire staff and cleaning lady!
DUKUZUMUREMYL F | Reservationmy unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.
Nadir C | Overall Experiencena
PAMELA W | Overall ExperienceThe service was great. The facility was always clean and well kept .
Monica L | Overall ExperienceThis office was friendly and helpful with many matters. Will be back if need storage again.
YMCA I | Overall ExperienceMy experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039
Justin U | Overall Experience