My documents upon arrival at the front desk were edited without my permission or consent. The male Employee at the front desk asked how many miles was I going to be driving and I replied 30 miles total. The next morning I noticed an attempt to charge my account $197.14 with out a call or an explanation, I then called U-Haul to figure out what was going on and Patty the manager answered very adamant and said I was going to be charged for not returning the vehicle, confused i tried to explained to her that I dropped off the vehicle at the Methuen location and spoke to crew members there that took my key in with no issues. But she would let me explain and hung up on me. I called in because I was informed about e-alert which I have never heard off and spoke with a Rep named Coy from U-Haul informed me about being charged for extra mileage. I am confused that the fact I have been already charged $119.36 and now being charged again $197.14. I have never had a bad experience with U-Haul ever but this is by far the worst experience I have gone through where I feel manipulated, fooled, abused, and taken advantage of. I am just truly disappointed in the way this was handled and still on going……..
Alex M.Customer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can't improve on the team you got
FREDERICK H.Patty at the Wilmington location made my stressful day become a successful and pleasant experience. She was so helpful, knowledgeable, efficient, professional and friendly and she did all that with a sense of humor! It's rare to find someone so accomplished and competent and still so nice! It's worth it to go to the Wilmington location just to work with Patty!
Aktina D.I enjoyed my rental experience Patty was very knowledgeable and had all the answers I needed. You do not need to improve anything
Fred B.Great service and they always have what I need!
Matt J.Get more employees like Patty â™¥ï¸ what a wonderful person my mother passed away I needed a truck ASAP she helped me big time I've never met anyone that has a heart like her you should be so lucky that she works for that company what a wonderful woman I can't see enough about her my experience was great Patty the best I already wrote a big thing about U-Haul and that wonderful employee Patty all over Facebook thank you so much helped me out bad times telling everybody to rent from you folks and if I ever need a vehicle again I will definitely be there thank you again so much and tell Patty thank you so much Donna DeLuca
donna D.Awesome location, this will become my go to location for UHaul rentals!
Colin M.Wilmington UHaul always takes care of all my moving needs, wouldn't go anywhere else!
Nolan C.Patty & staff were great help. Got me in and out & very friendly 👍
John R.I really enjoyed my interaction in the office with Patty who walked me through the whole rental. She was professional and real which I appreciate. The whole experience was smooth and the van drove beautifully. I would highly recommend renting from the Wilmington office and will do so in the future myself.
Denise O.Staff was very friendly!
Luke R.Patty Payne was amazing! She was able to accommodate my little brothers last minute needs with a moving van day of! She was charming and funny and very thorough with instructions for us! Thank you Patty you made our day a whole lot less stressful!
ashley H.The front desk was really friendly and helpful. She made all processes efficient and clear.
Jiapeng X.The mobile check in - and return doesn't work in an area that didn't have cell phone service. The instructions were incorrect and staff tried to help but couldn't really. I would never access a truck on mobile check in ever again.
Stacey O.Nothing actually, it couldn't have been a better experience and the manager, Patricia, was wonderful. Explained Everything answered any questions I had. Made it all a very pleasant experience. Quick and efficient process.
deborah H.I was very pleased with the service! your manager Patty was just a great and organized person! Great job Patty!
Tony D.Patty is awesome! Give her a raise.
David R.Patty and her team are excellent. The is hands down the best U-Haul. I am a heavy uphaul truck customer and I go out of my way to rent from this location. The trucks are always clean. Rent truck is quick and easy simply the best!!!
Odell Y.Wilmington Ma the best always very helpful just a great place for al youre needs
Joseph R.Everyone there is great! I have rented from there a lot!!
TIMOTHY N.PATTY is very helpful she goes above and beyond making sure that as a customer that all youre needs are taken care of just a pleasure to deal with
Joseph R.Patty payne and curt did a wonderful job fulfilling our moving needs ...addressing the moving equipment issues Patty and curt are a true asset to the U Haul company and name In all our moving needs we will choose U Haul
Frank G.Organized and smooth operation on equipment pick up and return. Cheerful assistance received from front counter staff.
John H.Keep up
BARBARA K.Staff is wonderful
AARON D.The manager patty was just excellent!!!
patty P.The truck was ready when I arrived and Patty was pleasant and great to work with.
Rick T.We were the couple with the tall, chatty husband and quiet wife. Patty the assistant manager was a delight. She was informative and helpful to us and other customers and clearly demonstrated dedication to serving us well and promptly. This was our second time renting a van from this location and based on Patty's service today this has become our favorite rental center for vans and such vehicles in our region. We will likely be back.
Michael B.Wilmington U haul and Patty went above and beyond to help me with storage . Manager was always very pleasant and helpful and very knowledgeable
Christopher L. | Overall ExperiencePatty and her staff do an excellent job, very pleasant and efficient.
Patricia C.The staff was so helpful and pleasant! A+ service!
Al P.I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Patty. Her ability to provide the resolution quickly exceeded my expectations. Patty has a winner's attitude, and I appreciate the fact that you take your customers seriously.
MARCELO W.No improvements necessary! This is by far the best U-Haul I have ever been to! Clean, friendly, and so helpful during the stressful move! Love this site!
marcy M.Patty was excellent to deal with. Super friendly & helpful making this a great experience.
Timothy B.Patty was amazing. Very helpful and pleasant to work with.
Richard D.Everyone at the location were helpful, Patty at the desk was extremely helpful with all our questions and concerns!
jon E.Staff was very helpful and accommodating, even expediting clean up for me to pick up early. Also very helpful with accessories I might need and some I didn't. Also pick up and drop off was extremely quick and easy. Thank you all around for the service.
Charles D.Excellent stress-free experience
Jayne E.My rental was excellent
tom C.Trailer was exactly what I needed, everything functioning perfectly. Staff were super nice folks, would highly recommend
Michael D.Parking park was broken and hanging off. Couldn't get it to disengage at first. When I called they just said keep trying as it would take several hours to get someone to help. I did manage to bend into place. The rental rates are incredibly deceiving. They should be obligated to stop advertising the $19.95 as that covers absolutely nothing. It's a blatant marketing misrepresentation.
David F.Quick, easy and clean, well maintained vehicle. Thank you.
Ryan A.The staff was professional, fast and very helpful. We will definitely use the Wilmington U Haul again. Thank you!!
Tina V.Patty, the employee who helped me, was wonderful! She was helpful and personable - a bright start to a stressful day of moving.
Renee L.The staff were great pulled truck up ready to go , explained everything.👍
John R.Staff were excellent, truck was excellent. I like UHaul, and this was by far my best UHaul experience.
Michael V.It was a piece of cake!
Jonathan C.Patricia was supper friendly and helpful and made the experiance pleasant
FREDERICK D.It was very easy
LATOYA M.Patty was absolutely AMAZING! LOVE THAT WOMEN
Fernando M.Continue on what your crew has been doing all along. I don't think I could critique any ongoing there than what's happening now. Thanks again for your time. Ron
ron N.Peggy helped me unhook the trailer in the pouring rain. 5 stars thank you very much. Always friendly service
John C.at some point it would be good if the vehicles had back-up cameras required. I'd imagine that a huge number of accidents and vehicle damage scenarios are happening when in reverse...
mike W.i was very happy with the whole experience
joseph H.Patty was very efficient in Wilmington MA and would recommend this location. Very good experience.
Debbie S.Top Notch Customer Service
MARCELO W.Great staff and experience
Stephen I.Love the 24/7 self checkin out
Dennis T.Vehicle had a broken taillight Radio was broken - no sound at all Drivers side door did not close properly- had to try to close it multiple times every time.
JAMES G.Awesome experience! Great people, and exactly what I needed!
steven S.Patty is the best!
Paul T. | First ImpressionsGreat bunch of people. I love the holiday decorations. They truly care about their customers
Shannon S. | First ImpressionsI called the day before move in to cancel because something came up. They told me it would and would issue a refund because I didn’t move in. I still haven’t see the refund.
Stacey S. | Overall ExperiencePeggie and Jamie have been amazing. Very helpful
DIANE B. | First ImpressionsVery helpful and hands on!
Jessica V. | Overall ExperienceWorst ever. Manager here is on a power trip and treats other employees like they are beneath her . Yells at employees in front of customers . Yells at customers In front of other customers . Upper management has some issues as well .
WILLIAM R. | Overall ExperienceJamie was down to earth friendly, nice smile and attitude. Very Helpful!!
Paul S. | First ImpressionsJamie the manager was so good! The employees alrhough new were great too
Kathe L. | First ImpressionsI rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also
lisa d. | Overall ExperienceThe staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.
Tom S. | Overall ExperienceJamie was very helpful and went out her way to help my family with a storage unit.
samuel b. | Overall ExperienceThe man running the store during the corona 19 was so good & kept cleaning and wiping everything down.. Thsnk you for you kindness.
Dianne N. | Overall ExperienceGreat friendly and careing
Sarah S. | First ImpressionsGreat service from shipping to scheduling to move out. Thanks for the help guys!
Ken P. | Overall ExperienceI dealt with Adrian & he was terrific, he answered every question & was very friendly and helpful.
leigh s. | First ImpressionsUsed this place for over 3 years. Never had a problem. Staff was ALWAYS courteous and friendly. Would highly recommend this place.
MARYALICE C. | Overall Experience