Customer Reviews for U-Haul Moving & Storage of Yakima
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Yakima
We rented this U-Haul to leave Yakima, WA, go to Palmdale, CA, and return to Yakima, WA. We did this because the rate was over $1,000 to pick it up there and drop it here. That is outrageous! So, we had to drive an empty U-haul all they way to California. It was somewhat of an inconvenience that did not make any sense. To haul it round trip, it was only $29.95/day. Anyway, that is the only complaint that I would have. Other than that, we were extremely satisfied. Thank you for your kind and courteous service. Your Yakima team rocks!
The pick-up of the rental truck was quick, easy, and efficient. The young woman (manager?) gave excellent customer service. She was friendly, helpful, and knowledgable.
The two locations were fine. The U-Haul reservation system is a mess. Very unsatisfied. I reserved a U-Haul trailer days in advance. I checked through out the week to make sure the trailer would be there they said it would be. When I called the trailer location in Ellensburg WA . They didn't have. I called U-Haul reservations to see what the status was and they said they would call me back later. When I asked about when they would call they said they didn't know just later. I asked them to call me at work but they called my home phone so I didn't get the message when they called about noon which was less than 24 hours before pick up of the trailer. They finally said they didn't have any available and the closest was Yakima. I had to drive to Yakima and back to Ellensburg which is over 80 miles round trip. They didn't offer a discount for me having to drive so far out of the way. This made if very difficult to plan with such short notice. U-Haul gave me a very bad experience and really was not helpful in trying to resolve the issue.
The truck that we rented was a newer ford model. What a pleasure to drive. Super easy, no strain in the drive whatsoever. We even went over a pass with no issues. It was truly a wonderful experience. The staff when we checked the truck in were super friendly and very nice.
Thank you for making this experience a joyful one.
no great service and always has a smile.
Selah, WA did not have the truck I reaerved, again. I had to goto another location (Yakima) to pick up a truck. The Selah location should have done that for me and had it at the place I chose.
they claimed to "loose" record of my reservation of a 17 foot truck. When I went to get it they said they didn't have any record. When I told them about the $50.00 gift certificate that was advertised on the website if you didn't get your reservation they said it doesn't apply due to no record of the reservation. I since have received text messages about my reservation and they had my credit card info on file. Liars!
Staff was very helpful, friendly, and knowledgable. Thanks
I could not return some unused boxes because I had not saved my receipt.
I waited a long time for personnel to serve me when I returned the trailer and they had a hard time un-hooking the equipment.
On the day I rented the van, there were 6 people in line. The clerk was amazing, knew her job well, apologized for the wait, but my appointment to pick up from my online "speedy check out" took 45 minutes. The return was much easier, two clerks greeted me. Best news, my balance was a few cents!!
Manager submitted a request to Spokane midtown Uhaul for a credit of $24 for insurance that was charged that I didn't want.
Very friendly employees at 7 am in the morning. Answered all questions and had me on the road in a timely manor. Would rent again from them if needed.
No complaints. Excellent service and the equipment well maintained and clean. Exceeded expectations from prior truck rentals.
Had to wait an extra hour for the truck rental. Not a good experience.
This was a busy place, but my transaction was smooth.
The staff was excellent, pleasant, helpful! Thank you !
No parking making it difficult to come pick up truck. We found out late that we would not get the truck size we wanted. We ended up with a truck and trailer which we did not want. We had to unhitch trailer to load truck and no one showed us how to do that. We got it unhitched, but could not figure out how to set brake on trailer while we loaded truck. We called sat on hold forever while we were transferred like three times. We finally gave up. This is the second move that our truck was changed at last minute. This is the second issue with this location. When I arrived here 3 years ago, I was suppose to drop the truck off at this location and they called me after a long day of unloading and told me I had to deliver it to the next town which was 30 minutes away from us. I will not recommend this location and am seriously considering another company to use to move. I move often and moving is too stressful to have the last minute changes dropped on you, let alone not getting the equipment you requested.
Uhaul has always been available with a suitable unit, staff is pleasant and helpful every time and answers any question I may have. Thanks
The guy that had me back up stopped me way before I had to. Then I had to back up to the cardolly and I had to get out and back into my truck twice before I was close enough and then he was agitated at me making smart remarks to me.
These guys are awesome! Can't say enough good things about service, helpfulness, and flexibility.
Take better care of the vehicles. It was hard to start our rental truck and failed to start twice. It made weird jerky movements with a thumping sound and the steering wasn't consistent. The interior was okay as far as Cleanliness it could have been swept out better. I don't think we'll rent a uhaul again.
very friendly and totally helpful. This was our first experience with a car trailer and the staff was so helpful and friendly..Thanks
This shop was everything you expect and want from a store. I would rate them above average in all areas. They were excellent and got me in and out very quickly. They are everything you would want to represent your company.
I reserved the trailer online to pickup at 732 summitview ave, Mail n more, Yakima WA. When i arrived at that location the 2 young men there didn't know what I was talking about. One tried to pull up the info on pc; when he couldn't, he said you don't have a reservation and walked into the back room and didn't come back...at all. The second guy sd he didn't have a trailer & I didn't have a reservation. In the process of moving boxes etc i sd I had left the paperwork behind: he turned the monitor on his pc around and sd pull up your email and show me your confirmation. So i did. At that point he called somene and asked if they had our reservation... they didn't.
I showed him my confirmation email and it had their address listed at mail n more. This guy at mail n more was rude, condescending and very unprofessional.he wouldn't be around long IF he were representing my company.
He sd main uhaul in town might have one. I asked where it was.. the phone rang and he walked away and answered the phone.
After he was done i asked again... and he gave me the address at 1122 s. 1st.
I have got to tell you how friendly, efficient, helpful and professional they all were at the 1st st location.
The gal that helped us was GREAT !
I had a good experience with my first pick up truck rental. All went well with the truck but I didn't notice the dent that was already documented until after I left the store. Would have been a better experience if we had done a walk around before I left.
The staff at this location were FANTASTIC!! They were very helpful, very friendly and doing business there was a pleasure. Please do pass on my sentiments to them.
Miguel O. was exceedingly helpful throughout the entire process. We calmly discussed the trip and my experience of proactively changing out the tire in Cheyenne, WY. He explained to me how UHAUL does not condone sending vehicles/tows out with bad tiers and assured me that the issue would be resolved. He was super-friendly and defintiely took control in resolving the situation. I highly recommend Miguel as a customer associate and will recommend going to this UHAUL location for moving needs. Also - this store was immaculate! What a great way to close out a long trip by ending at this store and working with Miguel. Thank You.
Pues todo me gusto excelente ?????
I had reserved a truck and tow dolly on the 14th of March in Ellensburg to be picked up the 26th of March I was Called 2 days Prior and told that I would have to pick it up in Yakima instead . I Drove to Yakima and waited almost an hour to get my truck because it was not ready for me. Yes I was given additional day free of charge for my troubles , but it still cost me Gas and time 80miles Round trip from my home to Yakima and Back . I have used Uhaul twice and both times at 2 different locations with prior Reservation it Happened that I had to Drive over 30 miles to pick up my truck and trailer or dolly. The Drop location in Great Falls My was great . but I am going back to Budget on my next long distance move there Cheaper and have better customer service.
I enjoyed this rental experience, the staff was friendly and equipment worked well.
the dimmer switch for the headlights did not work. Other than that the truck was great,
My online order was for a motorcycle trailer that weighed 500# and had a GVW of 1500#. That was 500# more capacity than I needed, but ok. I clearly remember clicking the website button for motorcycle trailer and reading that size trailer.
The trailer I was given was weighed 870# with 2400# GVW. It worked but I did not appreciate your unilateral decision to "upgrade me", and I did not appreciate stressing my pickup to pull the larger trailer, extra weight on our trip. I complained to your yard man, who said the larger one was the only one they had. I did not have time to make other arrangements, so accepted it. Later I phoned your agent to register a complaint. The lady listened, but denied my story, saying I got what I ordered on line. Well I clearly remember the motorcycle trailer button and 500/1500# size. Anyway, please make sure your online buttons show a renter the actual trailer/size they are getting. John Manfredi
This was the second truck I rented in 2 weeks. The first truck was great. The one I rented this weekend was horrible but did it's job of hauling our stuff. It reeked of cigarettes. I know you can smoke in them but I had the windows open all day while packing and it still smelled. The windshield wipers were worn resulting in poor visibility. I was so happy with the previous truck because it had an aux input to plug in music. This last truck had the input but the radio had no option to use it. I found the steering to have a lot of slop compared to the previous truck. Like I said it did a fine job, just not comfortable like the last truck I rented.
The people at this store were accommodating and very helpful Thanks guys
Staff was extremely helpful setting up account and getting lock off unit.
Wished they update my records, not need repeat everytime i rent something.
Helpful and friendly staff. Quick pickup and return.
The people where very nice and friendly
This facility is fantastic and my experience with them has been the best. The staff is incredibly friendly and helpful. The facility is well kept, clean, and efficient.
All was perfect and the Employees were top notch!
This is my second time around good experience always. Thanks.
Service at the location was so slow i waited a half hr. Just to rent the truc i alredy resverd
Nothing, I had a good experience.
all was good. good service and friendly
I was overcharged for gas.
Office girls were nice and very easy to work with. This was my second time using this location.
Vehicle needs to be better cleaned. Smelled of rotten fruit/eggs
Always a good experience. Fast turn around time. Staff friendly and professional.
They were quick and efficient. The truck that I got was very clean and well maintained.
It was a very easy process.
Great was ready for PU when I showed up 30 min early and there was a line when I returned but it only took less than 5 min to return.
Thank you staff. From Denali Sikora.
My son inlaw returned the truck for me I was not feeling well.
What a painless process. The staff was excellent.
I don`t know your bu s iness. Perhaps it`s good to have customer tu r mover. That`s how you manage it. Incentives for long term customers? Nada. Your competitors disagree!
Excellent customer service
The van was out of gas when I picked it up and I barely made it to a gas station. There was broken glass on the floor of the cab. The van smelled of cigarette smoke so bad it made me sick. Every time I turn the van on it told me maintenance was required. The smoke was the worst part, you should have no smoking equipment.
We had a little bit of difficulty setting up a pick up of our box on the trailer, our first appointment got lost in the system, but overall, we are pleased with the staff and the experience.
Every time I`ve been at this facility my experience is excellent. Thank you. Will use your services again.
everythimg was great love it
Uhaul staff was helpful awesome customer service thank you
Management was able to resolve my complaint and was helpful to completion of the issue.
Unit was down a long hallway, and tiny door. Nobody had forewarned us that it would not be accessible from the outside. It took us almost 4 hrs in the dark and it horrible.
THE EXPERIENCE WAS OK...CUSTOMER SERVICE WAS OK...HAVING MANAGER CALL BACK AS REQUESTED POOR
It would have been nice if I could have received a refund on the rent for the unit for the half of the month I did not use.
Staff very helpful and the place was spotless. Only downside was there was so much truck rental activity that traffic flow was sometimes congested.
Staff was always helpful, will use the facility again.
Our unit was broken into 16 times in a week spank. The employees caught the thieves in the unit and did NOTHING to stop them! We weren`t notified until the unit was almost empty. Never again.
Using my card to open the main door, even though I have checked in, every time I have to enter gets tiresome.
Everything about it was very nice. The only concern I had was that my unit was located in the main building and I didn`t have access after 7:00pm
The two workers were awesome and managed to pack the items safely and to the brim!
The manager Monica her team run a good operation are very customer focused.
they should make the online and in-store the same if i couldve gone online to get what I needed for no money down.
You canceled my reservation without letting me know so when my colleague showed up to move in there was no reservation. That was very frustrating.
I chose this facility because my storage unit would be indoors.
The service was great. I will do business again.
Nicest storage facility I`ve ever used.
Staff was very helpful even through I came in close to closing time. They gave me plenty of time to get my stuff into storage and get my truck cleaned out.
Wish we could get the unused portion of the monthly rent refunded but we understood the policy when we rented the unit. Everything else was great
Very helpful staff. U-haul has the best rates for rentals.
Was happy with My experience
very clean facility and well lit and very secure excellant prices and convienent
everything was ok and the staff was helpful.
There was an issue with my key card not working. They suggested it should be fixed by my next visit.
The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!
Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.
The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Very clean and secure the staff was friendly
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Employees were very helpful and matched a competitor ad for truck rental.
Overall it was a good services.
Staff very nice and knowledgeable.
I was helped with what I needed, and I am satisfied with their help.
Very positive experience.
The staff were helpful and the UBox was convenient and easy to use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box
Card not charged when I was told it would be
Didn`t get e-mails of charges
Told would get a followup call and didn`t
Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story
put Uhaul facebook warning people and
as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility!
Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising
Matthew and all staff was very helpful
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation.
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Rest room out at the storage units could be cleaned and stocked more often.
Your employee Chris was very helpfull.
Great place to store, very easy to work with.
Service was a little slow at times, but help ful when your turn was up.
John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.
Items taken/ missing. Locked out of my unit even though I paid in full for it.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though
They are always very helpful:
Matt and staff were verry helpful as usuall
Good service. Very well maintained. Excellent staff.
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Was very helpful on the phone.
Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting
No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.
The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.
Great Facility but..
Would have stayed if contract was handled in a business like mannor.
Was told that rent would be pro rated and refund accordingly. Not the case..
Customer service was great during rental of storage unit, but it took three trips and two phone calls to close my account.
I had excellent experience with the U-Haul staff. Matt Vatshell, the manager, was particularly helpful at all levels.
In the last few months the service has gone down hill a little. Harder to get help w/out an attitude.
Everything was great had no problems at all!
The service customer service was really good, I never had any problem while had storage. thank you :
The employees at Uhaul were very knowledgeable and accommodating to me. I appreciate their effort in keeping the store clean, organized, and secure. I will definitely recommend it to friends!
Matt is great a great asset to UHaul
I received decent service, although i was told something y wo personnel and did not receive the product when i arrived oh well i moved mystuff
SERVICE WAS VERY GOOD HELPFUL PEOPLE
Very Very Helpful in answering my questions.
The process took 55 minutes and then the truck spudered and stalled out of the drive way. I left the vehicle across the street and cancelled the rental.
Understaffed,and completly slow and poor customer service. I will never rent anything again from the Uhaul on 1st st in Yakima or rent a storage unit from them. Lenette Roehl 509-840-1846
The unit was clean and secure and easy to access. The pass key/card made it safe too. Totally happy. Will rent again.
Adam was fabulous! He helped me a lot, was patient and made sure I was taken care of. A+++++ to Adam!
Very Helpful on the information received with Customer Rep.
Will recommend friends as well as students at Yakima College to stop by for rental storage.
Unit was clean and ready. I didn`t like having to buy one of your round locks when I have so many regular locks at home.
were busy but quick and effective
the gm at this location is very helpfull and appreciated
BEEN USING THESE GUYS FOR A YEAR NOW AND THEY HAVE ALWAYS BEEN THERE TO HELP AND TREATED US WOUNDERFULLY
EXTREMELY NICE PEOPLE WORKING IN STORE
excellent U-Haul service
staff does need better knowledge for referrals for in-state movers
great guys,exellent service
I am grateful for the time that I used one of your storage units. It was a great help during the time I needed it.
The manager, Joel Savage, is outstanding.
We rented 4 units for over 10 months and part way through someone unilaterily decided to change our pass code without notifying us and for absolutely no other reason than someone else wanted it.
Our experience with U-Haul in Yakima was very positive. The storage facility was secure and clean and easily accessed. Our one suggestion might be to extend the hours later.
Great facility! Felt very secure storing my stuff there. Would use it again without any hesitation...
The facility was very nice but it could not make up for the extremely poor customer service.
The only negative I had was that there weren`t enough attendents to provide timely service. I had to wait about 20 minutes to pickup the truck and then about another 20 minutes to turn it back in.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!
mgr. joe was very helpful, we appreciate the great job he did for us. will recommend this facility when ever possible, mostly because of his courtesy. thank you.
The alarm blared non-stop for several hours while unloading and returning equipment, and gave us both quite a headache. The fact that it wasn`t responded to gave us pause.