Customer Reviews for U-Haul Moving & Storage of Yakima
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Yakima
My son inlaw returned the truck for me I was not feeling well.
What a painless process. The staff was excellent.
I don`t know your bu s iness. Perhaps it`s good to have customer tu r mover. That`s how you manage it. Incentives for long term customers? Nada. Your competitors disagree!
Excellent customer service
The van was out of gas when I picked it up and I barely made it to a gas station. There was broken glass on the floor of the cab. The van smelled of cigarette smoke so bad it made me sick. Every time I turn the van on it told me maintenance was required. The smoke was the worst part, you should have no smoking equipment.
The Van that I rented was perfect for the moving job that I had. Very clean and loved the mirrors. I would use you again for my next moving. Thank you so much and the staff was very helpful and courteous.
Overall the process of returing the van was a bit confusing. But worked fine!
The uhaul that I have used now for the second time is something that no one should be driving. It barely runs at times and takes forever to start. It also seemed to have a bad shimmy at high speeds. I could have rented a newer truck somewhere else and not had to worry about making it to where I was going.
I am dissatisfied with billing. Please call and rectify. I was charged a fuel charge of $30.00. I will consider a better review upon this matter being addressed
Monica was very helpful and for UA taken care of quickly. Thanks again
The staff was very helpful and accommodating. The trailer I rented was a solid piece of equipment in good condition.
The trailer leaked and ruined the boxes we had in it. Nothing valuable was ruined but still need to fix that. Won't use uhaul next time.
The service was excellent. Yakima Store Manager Monica, was extremely helpful and professional. She did everything in her power, to make my moving my $ 10,000.00 Professional Lawyers Station to Tacoma, Washington a really smooth transition, and accomplishment.
Thanks to her and her Yakima team. The Tacoma receiving team was also very professional in nature. I look forward to using your Company again, when I move from Tacoma back to Yakima in the not so distant future.
James Edward Norris
253-230-5454 Cell phone number.
2537599721, Home Phone number.
The vehicle was already running when I left the U-Haul location. However, once it was turned off, it was very difficult to restart EVERY time. I thought it was going to actually leave me stranded twice. The truck ran poorly and idled rough to where I thought it was actually going to die. I have rented multiple times in the last 3 years from this location. I love their customer service, but this vehicle should have never left the location without some maintenance. By far the worst truck rental experience I have ever had with any company.
This is the best location I have done business with.
I know it was a holiday, but the parking lot look like they just locked the doors and left. There were no drop off spots due to the many vehicles in the drop zone. If that happened after hours, im sorry for judging
Help your customer get the best deal/package for their money. My person wasn't trying at all to help me save money. I had even ask which package was the better deal, and she chose the biggest more expensive one. (Which didn't make since to me.) I had to play the numbers game to figure it out and pick the one that would save me the most. I saved myself around 60+ dollars. Otherwise it was a great experience.
Expain the rental better to the customers
We had a little bit of difficulty setting up a pick up of our box on the trailer, our first appointment got lost in the system, but overall, we are pleased with the staff and the experience.
Left turn signal did not work.
there were issues with picking up the car transport. I understand it was a problem with the computer. I don't blame the agent. She was as frustrated as I was but it took almost 1 1/2 hours to get my transport, the paperwork and everything handled before I could leave. that sucked.
Nothing, this store is the BEST
When I explained that my vehicle had come off the trailer, and the circumstances, the could do NOTHING to help me get to my vehicle? So I had to walk over a mile to get to it. I will be getting it looked at and sending you the bill. I have photos showing it was secured properly even with MY OWN straps on the back!!
Every time I`ve been at this facility my experience is excellent. Thank you. Will use your services again.
Everyone there was very nice and helpful and was a good experience I thank you
everythimg was great love it
They helped us with what we needed, but getting through the line when there were one or two customers ahead of us took forever!
If a reservation is made have equipment ready. Not only did I have to wait for truck, it was pulled out without my auto transport. Then when truck was back did not have utility dolly so had to wait for that too. Took an hour. Was not happy about that as I had made the reservation almost a week in advance.
The General Manager is OUTSTANDING!!! Her staff is well trained, knowledgeable, polite and helpful. I rent from her 4-6 times a year and it is ALWAYS PERFECT!!
The equipment is well maintained, clean, and always ready on time. This is a "5-star" location!!!!!!!
I tried to drop off at the assigned location. Wouldn't accept as he didn't have enough room. Sent to another location who wouldn't accept because it wasn't in the computer and they had no room. Had to backtrack home till the next day. I then had to drive over 25 extra miles to drop it off in another location. That didn't make me happy.
Wheel bearing failed midtrip. Was noisy when picked up at uhaul but was told everything was good because of their rigorous pretrip inspection. Lost a valuable day of work due to the breakdown.
I have never rented a truck before. The employees were very helpful and accommodating. I will definitely be renting in the future.
This location is the best I've personally ever seen. Excellent customer service and the guys pulling up the trucks huh they were hustling like I've never seen at any other locations. Great job! Keep it up I'll definitely be back!
Friendly proffessional STAFF. Made sure all equipment was connected correctly, lights working, etc. Offered additional assistance if needed. made sure we knew everything about the equipment we needed to.
Uhaul staff was helpful awesome customer service thank you
Power steering makes noise and brake booster makes noise.
I was told they would email me a receipt but have not received it. Please send this on to them. Thanks.
Union Gap, WA
The people were so very nice, everything worked well and the transaction went so smoothly we have already recommended them!
Service is good, area is clean, ease of access (exiting and entering area), and fast service.
Not much to say felt that everybody who helped me did a excellent job and were very friendly a lot better then some of the other U- Haul places your store did a very good job.
I switched the trailer for the cargo van because customer service recommended it at $4.00 more. Once we went to pick it up we were told it would be $60.00 more because of where we were driving to. I had already explained where we were going when we ordered the van. We are a school district that ordered it and we were very disappointed in Uhaul.
More customer parking would have been appreciated
everyone was very helpfull . Thank You
you should maintain accurate records on the amount of gas in the vehicle.
The manager is amazing! She and all her employees are super friendly and will go the extra mile to get you taken care of!!!
Helpful staff, quick in and out service. Made my moving less stressful knowing the knowledgeable and helpful staff were there to help me step by step
Very friendly.. And fast!
Very helpful and competent staff. Thanks
Thank you for ur service for helping me move with a u-Haul
Thanks happy customer
Fantastic people,,very helpful.
Management was able to resolve my complaint and was helpful to completion of the issue.
Unit was down a long hallway, and tiny door. Nobody had forewarned us that it would not be accessible from the outside. It took us almost 4 hrs in the dark and it horrible.
THE EXPERIENCE WAS OK...CUSTOMER SERVICE WAS OK...HAVING MANAGER CALL BACK AS REQUESTED POOR
It would have been nice if I could have received a refund on the rent for the unit for the half of the month I did not use.
Staff very helpful and the place was spotless. Only downside was there was so much truck rental activity that traffic flow was sometimes congested.
Staff was always helpful, will use the facility again.
Our unit was broken into 16 times in a week spank. The employees caught the thieves in the unit and did NOTHING to stop them! We weren`t notified until the unit was almost empty. Never again.
Using my card to open the main door, even though I have checked in, every time I have to enter gets tiresome.
Everything about it was very nice. The only concern I had was that my unit was located in the main building and I didn`t have access after 7:00pm
The two workers were awesome and managed to pack the items safely and to the brim!
The manager Monica her team run a good operation are very customer focused.
they should make the online and in-store the same if i couldve gone online to get what I needed for no money down.
You canceled my reservation without letting me know so when my colleague showed up to move in there was no reservation. That was very frustrating.
I chose this facility because my storage unit would be indoors.
The service was great. I will do business again.
Nicest storage facility I`ve ever used.
Staff was very helpful even through I came in close to closing time. They gave me plenty of time to get my stuff into storage and get my truck cleaned out.
Wish we could get the unused portion of the monthly rent refunded but we understood the policy when we rented the unit. Everything else was great
Very helpful staff. U-haul has the best rates for rentals.
Was happy with My experience
very clean facility and well lit and very secure excellant prices and convienent
everything was ok and the staff was helpful.
There was an issue with my key card not working. They suggested it should be fixed by my next visit.
The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!
Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.
The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Very clean and secure the staff was friendly
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Employees were very helpful and matched a competitor ad for truck rental.
Overall it was a good services.
Staff very nice and knowledgeable.
I was helped with what I needed, and I am satisfied with their help.
Very positive experience.
The staff were helpful and the UBox was convenient and easy to use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box
Card not charged when I was told it would be
Didn`t get e-mails of charges
Told would get a followup call and didn`t
Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story
put Uhaul facebook warning people and
as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility!
Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising
Matthew and all staff was very helpful
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation.
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Rest room out at the storage units could be cleaned and stocked more often.
Your employee Chris was very helpfull.
Great place to store, very easy to work with.
Service was a little slow at times, but help ful when your turn was up.
John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.
Items taken/ missing. Locked out of my unit even though I paid in full for it.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though
They are always very helpful:
Matt and staff were verry helpful as usuall
Good service. Very well maintained. Excellent staff.
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Was very helpful on the phone.
Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting
No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.
The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.
Great Facility but..
Would have stayed if contract was handled in a business like mannor.
Was told that rent would be pro rated and refund accordingly. Not the case..
Customer service was great during rental of storage unit, but it took three trips and two phone calls to close my account.
I had excellent experience with the U-Haul staff. Matt Vatshell, the manager, was particularly helpful at all levels.
In the last few months the service has gone down hill a little. Harder to get help w/out an attitude.
Everything was great had no problems at all!
The service customer service was really good, I never had any problem while had storage. thank you :
The employees at Uhaul were very knowledgeable and accommodating to me. I appreciate their effort in keeping the store clean, organized, and secure. I will definitely recommend it to friends!
Matt is great a great asset to UHaul
I received decent service, although i was told something y wo personnel and did not receive the product when i arrived oh well i moved mystuff
SERVICE WAS VERY GOOD HELPFUL PEOPLE
Very Very Helpful in answering my questions.
The process took 55 minutes and then the truck spudered and stalled out of the drive way. I left the vehicle across the street and cancelled the rental.
Understaffed,and completly slow and poor customer service. I will never rent anything again from the Uhaul on 1st st in Yakima or rent a storage unit from them. Lenette Roehl 509-840-1846
The unit was clean and secure and easy to access. The pass key/card made it safe too. Totally happy. Will rent again.
Adam was fabulous! He helped me a lot, was patient and made sure I was taken care of. A+++++ to Adam!
Very Helpful on the information received with Customer Rep.
Will recommend friends as well as students at Yakima College to stop by for rental storage.
Unit was clean and ready. I didn`t like having to buy one of your round locks when I have so many regular locks at home.
were busy but quick and effective
the gm at this location is very helpfull and appreciated
BEEN USING THESE GUYS FOR A YEAR NOW AND THEY HAVE ALWAYS BEEN THERE TO HELP AND TREATED US WOUNDERFULLY
EXTREMELY NICE PEOPLE WORKING IN STORE
excellent U-Haul service
staff does need better knowledge for referrals for in-state movers
great guys,exellent service
I am grateful for the time that I used one of your storage units. It was a great help during the time I needed it.
The manager, Joel Savage, is outstanding.
We rented 4 units for over 10 months and part way through someone unilaterily decided to change our pass code without notifying us and for absolutely no other reason than someone else wanted it.
Our experience with U-Haul in Yakima was very positive. The storage facility was secure and clean and easily accessed. Our one suggestion might be to extend the hours later.
Great facility! Felt very secure storing my stuff there. Would use it again without any hesitation...
The facility was very nice but it could not make up for the extremely poor customer service.
The only negative I had was that there weren`t enough attendents to provide timely service. I had to wait about 20 minutes to pickup the truck and then about another 20 minutes to turn it back in.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!
mgr. joe was very helpful, we appreciate the great job he did for us. will recommend this facility when ever possible, mostly because of his courtesy. thank you.
The alarm blared non-stop for several hours while unloading and returning equipment, and gave us both quite a headache. The fact that it wasn`t responded to gave us pause.