Customer Reviews for U-Haul Moving & Storage of Yakima
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Yakima
The unit was really old but worked ok! The latch and door really rusted
The Ford Transit van I took out was the best U-Haul I have ever driven. It was comfortable and drove more like a car than a van. The backup camera with the lines which show you were you are backing up and how close you are to something is invaluable. All U-Haul trucks should have this. Although the van was clean and comfortable, it was out of alignment and drifted left very heavily when you weren't leaning right on the steering wheel. The staff which checked me in seemed very interested in how well the van performed and were actually thanked me for my business, that's a first.
Nothing was wrong every thing was great
The employees were very kind and helpful. Couldn't have done better! Thank you and them.
Nothing. Everything was great. And it was easier then what I thought it was going to be to drive the 26footer!!!
Very helpful, professional, quick and easy transaction. I was very pleased with how easy they made the process.
Great experance....great people
Driver window leaks and makes a lot of wind noise. Cab was dirty but didn't spend enough time in it to really care.
The staff in Yakima were helpful. Our complaint is that we got different information from people on the 1800 uhaul line.
Nothing, staff all were a absolute dream. Will definitely use this location again should I ever need to move anything again.
I never went inside so I don't know if the location was clean or inviting. Staff were quick to get my vehicle checked back in. It would be nice to have a vending machine and/or water fountain available.
Not a thing. Excellent service!
Outstanding experience! I think it was Lindsey at the front counter who had everything ready to go and I was in my uhaul and driving off in less than ten minutes. Quick, friendly, competent. Caleb Briggs received the vehicle and was very friendly and helpful. He explained the gas charge and and asked if he could help me with anything. Great work attitude and work ethic from both employees. Very pleasant interaction!
Understaffed. Only one person knows how everything works, so that it takes two or three to serve one customer.
You didn't have the size truck we were wanting to rent even though you said it would be there.
The first trailer that I was given had bald tires on it but they quickly switched me into another unit. Making sure that the trailers are ready for the road would make for a better experience but the Yakima store did a great job.
It was very good experience. The can was great good as air radio and drove well. I was happy. The two employees that checked me in were great I will be telling my friends and I can see renting for small jobs I have local and need a truck etc
The staff was efficient and quickly took care of my rental. They took the time to answer my questions, and explained every thing thoroughly the first time I rented from them. I rent from them once a month now, and my vehicle is always ready when I get there and it is very clean. I appreciate their service.
Long story short, the delivery system to get the boxes to your home is very unorganized. Overall the experience was very frustrating and it is unlikely that I will use these services again.
Really friendly and fast service. This location was great.
Could do better on customer service. A bit ho hum. Could be friendlier and more welcoming
Front desk person was not very helpful nor had any decent customer service - she did not greet me and avoided eye contact with me. I could hear she was just called on walkie talkie from the outside service person (he was nice and efficient) about my situation but she failed to talk me through any of the hang-ups or issues. After a few minutes (not long) she called a manager and I could hear her say "The notes say it should be through today" but they seemed to be charging me for an extra day. The Manager (I assume? Candra?) came back and she was absolutely great - fixed it in a jiffy. Plus, with eye contact and good customer service (she printed my receipt without me having to prompt her, for example), which was welcomed.
I had asked about pricing and why it was $100 over my expected price. They explained that it's charged per day and that's why it was $380 instead of $280. I accepted that explanation but it still doesn't make sense to me. I would have tried to bring it back last night after moving instead of casually this morning had I known! It sounds like this was built-in to the online service and did not explain clearly the "per day" charging so I don't think this aspect of my issue had to do with the staff. I think this may have to do with the SafeMove insurance I purchased and it was not clear that it was a per day charge :(
Just made my day employees were so polite and courteous and fast
I registered this u haul on line. I specifically said that I wanted a pick up in yakima Wa and a drop off in Sunnyside Wa 30+ miles away. I was told when I picked up the U haul that I needed to bring it back to yakima. I had to commute over 120 miles yesterday. When I registered online I was told I could drop off in sunnyside WA
It was a quick trailer drop off and I didn't even have to get out of the truck.
Truck was a piece of junk. No suspension and felt like I was driving a tractor on the farm. Either maintain these or send them out to pasture.
Your company policy for clients who do not return trucks as contracted is unprofessional. They pay for additional rental time; no one cares. The client to whom the truck is subsequently rented is totally paying the cost, personal and actual, for the failure of contracted performance, by the previous renter. No truck is then available as scheduled for their move. You are over-booking your trucks. You management decisions are unacceptable. A 6 hour delay in the availability of a truck as contracted is absolutely unacceptable.
The contract said the truck had a full tank of gas; I didn't have time to go back once I realized the tank was not full. Knowing I'd get stuck with the exorbitant fees for not returning it with a full tank, I filled it before returning. There was no apology or even any acknowledgement that they gave me a truck not as promised, never mind any attempt to make it right. I left with a bad taste in my mouth and will avoid going there in the future if I can.
the location I was told to pick my trailer up at (732 Summitview Ave) does not have uhauls at all! It is not a uhaul location! After I picked up my trailer at the other location I got home with it and it had 2 old tires in it! I called them but never did get a call back from them. I had to take them back to them.
Drop off only but location was clean and efficient. The computer glitch that haunted the Renton store was either resolved or not a factor.
Just keep up your standards. Very well done. Our reservation was easily confirmed; the proper equipment was available; the price was exactly as quoted; the lot attendant was very helpful in getting us hooked up; and everything worked well and correctly the first time.
Try to always do business with this store always get fast dependable and efficient service
Always get excellent service at this u haul location in Yakima.
Absolutely loved the service provided. Will definitely use again when needed.
I booked a 24' truck for Sunday, 7/24. I called customer service to see if I could pick up the truck on Saturday evening so we could get up early on Sunday to load the truck without the hassle of picking it up. I was told to go ahead and pick it up. When we got to this location to pick up the truck we were informed that we had to bring the truck back by 3:30pm on Sunday. So I booked a truck to move out of town and I'm being told I don't get the truck for the whole day?! My reservation was suppose to be until 6pm on Sunday. We had so many issues with this whole company all together with this move. It's very upsetting. Moving is stressful enough without the truck company giving you the run around.
Crowded, no parking at times. The staff was knowledgeable and very friendly which helped the experience considerably. I would definitely rent again from U-Haul and this location! The site just needs to re-organize the flow to take away some of the initial disorienting.
Staff was very helpful in hooking up the trailer and making sure the lights and turn signals were working before I left the lot.
Entering and exiting the location was fairly difficult as rental equipment was blocking much the designated approach to the check-in office. However once inside the building, check-in and check-out went extremely well. A good experience.
Outstanding Manager, Well Trained and Customer oriented Staff. As a frequent user it has ALWAYS been a very positive experience and Monica H. knows my name and what I need. I will recommend her and continue to use her trucks in the future!!!!
Uhaul kept sending me late notice.my bill dated in full. Bad customers servic .
The tow dollies were not ready to rent. There were several of them at the location and I had to wait for one to be repaired. If they had all been repaired when they were returned from the last rental they would have all been ready to go and I would have been on my way quickly. I worked at United Rentals as a technician and all of our equipment got inspected and repaired after rental's before it showed up as available rental inventory. When a customer shows up at your stores and you rent them a piece of rental equipment, that equipment should be ready to go. The guys who worked on it spent about twenty minutes just looking for one they could repair with the parts they had available to them. I am generally a patient person and I found my self more than a little frustrated with the situation. The guy at the counter did give me extra time on the rental at no charge to make up for the more than thirty minute wait (after my time at the counter setting up the rental). Overall I felt this location was unprepared and the people getting the equipment ready are less than competent. I do not believe they are under staffed, they just don't make efficient use of their time. One person should have been able to look over the tow dollie, go get all the parts needed to fix it and have it ready to hook up in ten minutes time. There was two guys working on it and only one doing the actual work. The second guy could have made better use of his time working on something else (there was a lot of equipment returns sitting out there to be checked in).
Customer service was shit. I waited in line for over 30 minutes for a truck that I had reserved online. There should have been more than one person working for one..... And maybe you could've thrown at lease a worker with a happy attitude into the mix. That would've made a better experience over all.
Truck was clean, people were friendly and helpful, they were fasting efficient checking in and checking out. I've used them a couple of times I would do it again.
I thought the bathroom was beautiful, the staff professional, knowledgeable, calm, efficient. they were perfect. a great place. I will use it again!!!
advertised price of $19.95 rate turn out to be over $67.00. sticker shock
The locations were great, however Your online reservation system and communication between call center and scheduling is horrendous!!! We will definitely think twice about ever using uhaul, this experience was awful.
I liked the 24 hr access to my unit and the share area for customers where you could leave things you no longer wanted or pick up what others had left.
I would have liked a receipt of the rental for my records. All I have is a confirmation detail. Other than that it was a good experience.
check-out was verbal, not impressed when billed for the following months rent
Everyone was friendly and helpful and fast service was appreciated.
When a person rents a 10' truck and an appliance dolly, you should inform them that the 10' truck does not have a ramp!
Both pick up location in yakima and location in pasco were really well. This was my first experience and driving the truck was also pleasant for a first time. Rates are also excellent
I had no waiting time and the staff was VERY HELPFUL. My questions were answered quickly and professionally. I really was very pleased. I have no suggestions. Plus, the bathroom was not only clean, but looked like it had been decorated by an interior decorator.
Change the reservation system to secure a truck for one way moves. The loss of our truck at the last minute was truly a disaster for me and my family.
Everyone has been very nice, helpful and professional when I have been there. I will definitely use again if I need storage. I will recommend to others, also!
Everyone was great and very nice.
truck had check engine. called in and they took care of it
They made the process simple and were very helpful
Help customers read the gas gauge to avoid overfilling gas tank.
I rented a van for a couple hours. The van was given to me with less than 1/4 tank of fuel. I was told I would get a credit of $22.33 as long as I brought it back with 1/4 tank or more of fuel. I brought it back with slightly more than 1/4 tank but was only given a fuel credit of $15.00 and this was after some discussion (they were not going to give me any of the fuel credit). I was not told why I did not get the full $22.33 back. The person at the counter could not explain why and told me the General Manager was not in and I would have to come back the next day and speak with her. I came in the next day and spoke with the General Manager. She said I did not get the full fuel credit because I brought the van back with less than 1/4 tank fuel. When I told her that was not correct and informed her I had indeed re-fueled it and had fuel receipts, she said we would go look at the van and clear it up; however, the van had just went out so she had no way to verify but said she would make sure to look into the matter once the van returned. Nothing further came out of this...... This would have been cleared up had the person at the counter told me the day previously why I was not getting the full credit as we could of immediately went and looked at the van and found that I had upheld my part of the contract. I do not feel as though I was treated honestly.
Gentleman that took my trailer was super nice.
I was greeted when I arrived.everything was taken care of quickly and I was on my way. Great job!
waiting in a long line at the customer service counter good use some work. ..but overall it was ok
It was wonderful being able to pack my boxes from home. I love that I can send for them to be delivered whenever I find my permanent home.
Workers need to not say one amount than turn around a charge double that price. Will never use company again!was quoted 39.95 plus 89cents per mileage so the lady told my husband it was $60 when he got there, never told us had to put gas in it too. So we return it and ended up paying $145.00.
Transaction took a little longer due to helper was learning the computer process. Understandable and not a problem as we have all gone through this before at some time in our working lives. Relatively painless otherwise, no problem.
I made a reservation for 5808 Summitivew which is 2 minutes form my home. I printed my reservation and it even has that address on there. When they sent me my confirmation they informed me I had to pick my truck up at South 1st Street. (20 miles for me round trip) I called them to complain and let them know I specifically rented the truck that was close to me (to save the mileage) and they did not care and would charge me the mileage anyway. I asked them to accommodate the contract they promised me and they declined. UHaul price gouges their customers and I will be contacting corporate and the BBB.
I called from another location for a 12' and tow dolly, the woman I talked to told me she had one and would put it on hold for me. When I got there to get what I put on hold they told me they didn't have the 12' but they have a 20'. I had to pay $140 extra +milage. I am not happy at all!!!
The 10 ft truck was removed from my reservation or never added, though discussed and requested via phone. I could only then reserve a 15 ft truck and rates were different than when I went in to pick up my rental of the vehicle transport trailer and truck. Not a cheap slip up. It was about $100 more for the rental than anticipated. Very frustrating.
Yakima U haul is always easy friendly.
Very good experience. Van was ready when I arrived and all went according to plan. Thank you.
Great folks behind the counter and outside, easiest part of moving
Get more trucks! I had a 26ft. truck reserved and it had mech. problems and had to take a smaller truck which caused me to have to make another trip to get the rest of our furniture . I am very unhappy with uhaul's service
Monica went out of her way to accommodate me us through this process...she was very professional and we appreciate it. Thank You Monica and staff!! Micheal
I can`t say enough wonderful things about the U-Box, it was packed by professional packers, well worth it, everything arrive before the due date in perfect shape! I moved over 3500 miles
It was an exceptionally clean, neat, and well run facility. Great job guys! Thanks
What felt like an absolutely impossible situation for me with an emergency need of a storage unit was handled professionally. I highly recommend this location.
They did a great job thank you. Only sujestion would be an extra person available to help at the counter when needed .
The team there was great and worked well with each other and the customers
Outstanding customer service by all. thanks!
Check out was quick and painless.
Fast, efficient and easy! Thanks!
excellent customer service, well trained staff
this site never has 10 foot trucks available
allow for u-haul vans to make moves out of area
They were able to deliver my boxes on short notice and take them away same day.
Have more trucks available for the busiest weekend of the year!
Customer care was impeccable and perfect it was over and above the call of duty and it was with kindness and gentleness. Also professionalism and ability to do my request I appreciate you people I'll see you again many times I'm sure and I will refer everyone to you !!
I had an easy check in & out experience. People were friendly & efficient. Just be sure to check the fuel level against what the papers say, as mine was incorrect. I brought it to their attention & it was easily corrected.
Friendlier customer service.
We rented this U-Haul to leave Yakima, WA, go to Palmdale, CA, and return to Yakima, WA. We did this because the rate was over $1,000 to pick it up there and drop it here. That is outrageous! So, we had to drive an empty U-haul all they way to California. It was somewhat of an inconvenience that did not make any sense. To haul it round trip, it was only $29.95/day. Anyway, that is the only complaint that I would have. Other than that, we were extremely satisfied. Thank you for your kind and courteous service. Your Yakima team rocks!
The pick-up of the rental truck was quick, easy, and efficient. The young woman (manager?) gave excellent customer service. She was friendly, helpful, and knowledgable.
The two locations were fine. The U-Haul reservation system is a mess. Very unsatisfied. I reserved a U-Haul trailer days in advance. I checked through out the week to make sure the trailer would be there they said it would be. When I called the trailer location in Ellensburg WA . They didn't have. I called U-Haul reservations to see what the status was and they said they would call me back later. When I asked about when they would call they said they didn't know just later. I asked them to call me at work but they called my home phone so I didn't get the message when they called about noon which was less than 24 hours before pick up of the trailer. They finally said they didn't have any available and the closest was Yakima. I had to drive to Yakima and back to Ellensburg which is over 80 miles round trip. They didn't offer a discount for me having to drive so far out of the way. This made if very difficult to plan with such short notice. U-Haul gave me a very bad experience and really was not helpful in trying to resolve the issue.
The truck that we rented was a newer ford model. What a pleasure to drive. Super easy, no strain in the drive whatsoever. We even went over a pass with no issues. It was truly a wonderful experience. The staff when we checked the truck in were super friendly and very nice.
Thank you for making this experience a joyful one.
no great service and always has a smile.
Selah, WA did not have the truck I reaerved, again. I had to goto another location (Yakima) to pick up a truck. The Selah location should have done that for me and had it at the place I chose.
they claimed to "loose" record of my reservation of a 17 foot truck. When I went to get it they said they didn't have any record. When I told them about the $50.00 gift certificate that was advertised on the website if you didn't get your reservation they said it doesn't apply due to no record of the reservation. I since have received text messages about my reservation and they had my credit card info on file. Liars!
Staff was very helpful, friendly, and knowledgable. Thanks
I could not return some unused boxes because I had not saved my receipt.
I waited a long time for personnel to serve me when I returned the trailer and they had a hard time un-hooking the equipment.
On the day I rented the van, there were 6 people in line. The clerk was amazing, knew her job well, apologized for the wait, but my appointment to pick up from my online "speedy check out" took 45 minutes. The return was much easier, two clerks greeted me. Best news, my balance was a few cents!!
Manager submitted a request to Spokane midtown Uhaul for a credit of $24 for insurance that was charged that I didn't want.
Very friendly employees at 7 am in the morning. Answered all questions and had me on the road in a timely manor. Would rent again from them if needed.
No complaints. Excellent service and the equipment well maintained and clean. Exceeded expectations from prior truck rentals.
Had to wait an extra hour for the truck rental. Not a good experience.
This was a busy place, but my transaction was smooth.
The staff was excellent, pleasant, helpful! Thank you !
No parking making it difficult to come pick up truck. We found out late that we would not get the truck size we wanted. We ended up with a truck and trailer which we did not want. We had to unhitch trailer to load truck and no one showed us how to do that. We got it unhitched, but could not figure out how to set brake on trailer while we loaded truck. We called sat on hold forever while we were transferred like three times. We finally gave up. This is the second move that our truck was changed at last minute. This is the second issue with this location. When I arrived here 3 years ago, I was suppose to drop the truck off at this location and they called me after a long day of unloading and told me I had to deliver it to the next town which was 30 minutes away from us. I will not recommend this location and am seriously considering another company to use to move. I move often and moving is too stressful to have the last minute changes dropped on you, let alone not getting the equipment you requested.
Uhaul has always been available with a suitable unit, staff is pleasant and helpful every time and answers any question I may have. Thanks
The guy that had me back up stopped me way before I had to. Then I had to back up to the cardolly and I had to get out and back into my truck twice before I was close enough and then he was agitated at me making smart remarks to me.
These guys are awesome! Can't say enough good things about service, helpfulness, and flexibility.
Take better care of the vehicles. It was hard to start our rental truck and failed to start twice. It made weird jerky movements with a thumping sound and the steering wasn't consistent. The interior was okay as far as Cleanliness it could have been swept out better. I don't think we'll rent a uhaul again.
very friendly and totally helpful. This was our first experience with a car trailer and the staff was so helpful and friendly..Thanks
Staff was extremely helpful setting up account and getting lock off unit.
This facility is fantastic and my experience with them has been the best. The staff is incredibly friendly and helpful. The facility is well kept, clean, and efficient.
This is my second time around good experience always. Thanks.
Thank you staff. From Denali Sikora.
I don`t know your bu s iness. Perhaps it`s good to have customer tu r mover. That`s how you manage it. Incentives for long term customers? Nada. Your competitors disagree!
We had a little bit of difficulty setting up a pick up of our box on the trailer, our first appointment got lost in the system, but overall, we are pleased with the staff and the experience.
Every time I`ve been at this facility my experience is excellent. Thank you. Will use your services again.
everythimg was great love it
Uhaul staff was helpful awesome customer service thank you
Management was able to resolve my complaint and was helpful to completion of the issue.
Unit was down a long hallway, and tiny door. Nobody had forewarned us that it would not be accessible from the outside. It took us almost 4 hrs in the dark and it horrible.
THE EXPERIENCE WAS OK...CUSTOMER SERVICE WAS OK...HAVING MANAGER CALL BACK AS REQUESTED POOR
It would have been nice if I could have received a refund on the rent for the unit for the half of the month I did not use.
Staff very helpful and the place was spotless. Only downside was there was so much truck rental activity that traffic flow was sometimes congested.
Staff was always helpful, will use the facility again.
Our unit was broken into 16 times in a week spank. The employees caught the thieves in the unit and did NOTHING to stop them! We weren`t notified until the unit was almost empty. Never again.
Using my card to open the main door, even though I have checked in, every time I have to enter gets tiresome.
Everything about it was very nice. The only concern I had was that my unit was located in the main building and I didn`t have access after 7:00pm
The two workers were awesome and managed to pack the items safely and to the brim!
The manager Monica her team run a good operation are very customer focused.
they should make the online and in-store the same if i couldve gone online to get what I needed for no money down.
You canceled my reservation without letting me know so when my colleague showed up to move in there was no reservation. That was very frustrating.
I chose this facility because my storage unit would be indoors.
The service was great. I will do business again.
Nicest storage facility I`ve ever used.
Staff was very helpful even through I came in close to closing time. They gave me plenty of time to get my stuff into storage and get my truck cleaned out.
Wish we could get the unused portion of the monthly rent refunded but we understood the policy when we rented the unit. Everything else was great
Very helpful staff. U-haul has the best rates for rentals.
Was happy with My experience
very clean facility and well lit and very secure excellant prices and convienent
everything was ok and the staff was helpful.
There was an issue with my key card not working. They suggested it should be fixed by my next visit.
The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!
Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.
The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Very clean and secure the staff was friendly
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Employees were very helpful and matched a competitor ad for truck rental.
Overall it was a good services.
Staff very nice and knowledgeable.
I was helped with what I needed, and I am satisfied with their help.
Very positive experience.
The staff were helpful and the UBox was convenient and easy to use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box
Card not charged when I was told it would be
Didn`t get e-mails of charges
Told would get a followup call and didn`t
Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story
put Uhaul facebook warning people and
as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility!
Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising
Matthew and all staff was very helpful
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation.
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Rest room out at the storage units could be cleaned and stocked more often.
Your employee Chris was very helpfull.
Great place to store, very easy to work with.
Service was a little slow at times, but help ful when your turn was up.
John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.
Items taken/ missing. Locked out of my unit even though I paid in full for it.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though
They are always very helpful:
Matt and staff were verry helpful as usuall
Good service. Very well maintained. Excellent staff.
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Was very helpful on the phone.
Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting
No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.
The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.
Great Facility but..
Would have stayed if contract was handled in a business like mannor.
Was told that rent would be pro rated and refund accordingly. Not the case..
Customer service was great during rental of storage unit, but it took three trips and two phone calls to close my account.
I had excellent experience with the U-Haul staff. Matt Vatshell, the manager, was particularly helpful at all levels.
In the last few months the service has gone down hill a little. Harder to get help w/out an attitude.
Everything was great had no problems at all!
The service customer service was really good, I never had any problem while had storage. thank you :
The employees at Uhaul were very knowledgeable and accommodating to me. I appreciate their effort in keeping the store clean, organized, and secure. I will definitely recommend it to friends!
Matt is great a great asset to UHaul
I received decent service, although i was told something y wo personnel and did not receive the product when i arrived oh well i moved mystuff
SERVICE WAS VERY GOOD HELPFUL PEOPLE
Very Very Helpful in answering my questions.
The process took 55 minutes and then the truck spudered and stalled out of the drive way. I left the vehicle across the street and cancelled the rental.
Understaffed,and completly slow and poor customer service. I will never rent anything again from the Uhaul on 1st st in Yakima or rent a storage unit from them. Lenette Roehl 509-840-1846
The unit was clean and secure and easy to access. The pass key/card made it safe too. Totally happy. Will rent again.
Adam was fabulous! He helped me a lot, was patient and made sure I was taken care of. A+++++ to Adam!
Very Helpful on the information received with Customer Rep.
Will recommend friends as well as students at Yakima College to stop by for rental storage.
Unit was clean and ready. I didn`t like having to buy one of your round locks when I have so many regular locks at home.
were busy but quick and effective
the gm at this location is very helpfull and appreciated
BEEN USING THESE GUYS FOR A YEAR NOW AND THEY HAVE ALWAYS BEEN THERE TO HELP AND TREATED US WOUNDERFULLY
EXTREMELY NICE PEOPLE WORKING IN STORE
excellent U-Haul service
staff does need better knowledge for referrals for in-state movers
great guys,exellent service
I am grateful for the time that I used one of your storage units. It was a great help during the time I needed it.
The manager, Joel Savage, is outstanding.
We rented 4 units for over 10 months and part way through someone unilaterily decided to change our pass code without notifying us and for absolutely no other reason than someone else wanted it.
Our experience with U-Haul in Yakima was very positive. The storage facility was secure and clean and easily accessed. Our one suggestion might be to extend the hours later.
Great facility! Felt very secure storing my stuff there. Would use it again without any hesitation...
The facility was very nice but it could not make up for the extremely poor customer service.
The only negative I had was that there weren`t enough attendents to provide timely service. I had to wait about 20 minutes to pickup the truck and then about another 20 minutes to turn it back in.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!
mgr. joe was very helpful, we appreciate the great job he did for us. will recommend this facility when ever possible, mostly because of his courtesy. thank you.
The alarm blared non-stop for several hours while unloading and returning equipment, and gave us both quite a headache. The fact that it wasn`t responded to gave us pause.