Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown
The staff were really nice & even noticed a lick was left in the truck but it was not ours
Don't have the customer sign the paper with the gas amount without seeing the damn truck first.we took their word on the amount of fuel and got screwed.
The transaction and rental was handled quickly and efficiently. The return of the rental was easy and fast. Thanks.
The customer service was really bad at this location.
Under staffed, wait time and service very affected
The gentleman estimated the miles for me and only charged me one way knowing I was returning the truck to the same location. To my surprise, an additional $290. was taken out of my account which left me short for my rent.
Sadly, this was never explained to me...
My first experience with Uhaul and my last!
Manager/sales person was excellent. He made the process easy and helped tremendously. Thanks
Easy ~ smooth ~ helpful staff.
I rented a trailer and decided to return it after hours. the trailer was extremely heavy to lift over my hitch. If my husband wasn't around, I don't know I would of been able to lift. There has to be an easier way to get the trailers off of a lift. Not everyone that rents a trailer is strong enough to lift. If there was an easier way to get it of, the employee that helped up didn't tell us how.
Gentleman was very polite, professional, and helpful.
Thanks to the General Mgr, Kurt Hoffman, Jr! Due to his efforts, we were able to p/u the car and transport it back to NH. Kurt fixed a wiring problem in our truck; he is to be commended for his outstanding customer service. Linda & Kevin, Gilmanton, NH
One clerk really did not know how to complete the computer work - took 1 1/2 hours and another clerk finally took over and accomplished quickly
Our experience was efficient, friendly, and completely painless
terrible customer service. I used them back in Jan when I relocated here but this time, terrible. So many things were unsatisfactory and they had no interest in how me and the other customers felt. The just shrug and say oh well.
very friendly, knew his material/stuff well.
My experience was horrible. The truck I reserved wasn't available at my scheduled pickup time and I was late getting my move started that I had hired movers for and when I called later to discuss it with a manager the guy was rude on the phone acted as if he didn't care and hung up the phone on me
Have people like them. Very awesome guys down there.
There is often quite a wait because there is only one person working the front desk, but they are always nice and courteous.
Of all the U-haul offices I've been to, This is one of the better ones. Always helpful.
The door to the trailer did not remain closed thankfully not until the end of the trip that I realize that and nothing had fallen out during the trip. However it could have and that would've been disastrous. The latch did not hold even though it was securely shut. On my way to return the trailer to White Plains some blankets that I rented came out because it opened up and I didn't even know it but when I got there the man greeting me said did you know you're the back of the trailer was open.?
The people we called to locate and drop off trailer where wrong about locations. They have no idea where the locations were. The places we were told to drop off DO NOT ALLOW TRAILERS TO BE DROPPED> VERY FRUSTRATING.
Guys working the counter were very unfriendly
Clean, lots of room to return equipment. Sales clerk very nice.
I was very pleased with the truck I rented and the rate I got for the move. U-Haul was decisively more economical.
The staff always friendly and doing everything possible to help your move go as smoothly as it can.
The guys as the store went out of their way to care for our moving needs.
From the beginning, one of the employees' at this location was rude...and that is all I am going to say..
Very friendly and courteous.
I tried to set it up online but the reservation was not what I entered so I canceled and called in my reservation. I have heard from other people the same type of problems with online orders.
The quote that i revived over the phone was not the price that I was provided with in store , and when I mentioned it to the sales clerk. Her just ignored my request.
I didn't see room for improvement anywhere everything ran smoothly no complaints
Love dealing with this location. Convenient to my home. Have rented and returned a number of trailers from and to this location. Friendly personnel and very clean and orderly showroom.
I give these guys A+ check in was a breeze and they had me on my way with my selected equipment in no time??
I really liked returning the truck. The staff was both helpful and informative. Picking up the truck was another matter. I felt confused by the process and uninformed after I left.
My phone number was entered wrong so I waited too long for confirmation that a truck was ready for me. Initially called my information in to another location but should have at least gotten an apology and my phone number is still not correct on my receipt. An email at that time might not have helped but maybe a good back-up. And gas tank was closer to 3/4 than 7/8 full.
Very friendly ! Got us in and out quickly????
Didn't have a great experience with Roy Quailty Car, (oak ridge, Haderstown) a uhaul dealer.. Had a reservation to pick up a 26' truck to move an entire house. Received a voice message 1.5 hrs before picking up the uhaul, stating that they don't have a truck for me.. Suggesting I go to another location who had what I need.. After going to the other location, comes to find out that they had no idea what I was taking about and In fact didn't have a great fir me.. Will never use or suggest Roy's Quality Car
Great experience. Would definitely use again as well as recommend.
Be more thorough, make sure your trucks are clean and fuel gauge level are accurate. Walk and inspect the truck with your customers before they leave with the trucks.
Very efficient and easy to work with. Only problem was the truck leaked in one area inside during rain storm. Would use them again. Thank you.
I highly recommend this location and especially George for helping me with a mix up in my reservation. He quickly found a solution and I was on my way. Customer satisfaction is definitely his priority!
Manager was great to work with
Very easy to work with, nice and courtious
George was very helpful when I called with questions. Thank you!
The trailer had a problem with the lights, I asked for a replacement after the repair man
could find the light problem in a text and I didn't even get a reply! This was the breakdown hot line. Not the rental location. It seems the customer has to go through leaps and bounds with equipment problems. It seems like passing the buck for repairs is the way to go. Except when its monetary going the other way. No one shares the wealth! This is the 4th time I had light problems. If you want no more problems with your equipment. I live in zip code 23322 Chesapeake, VA. I am a master at making light repairs. I don't repair lights when I'm trying to load my equipment to keep a schedule. I couldn't keep my schedule, because I had to wait until daylight to make my trip. I was almost charges for an extra day until I explained my problems.
Charges me insurance I did not ask for, told me there was more gas in the tank than the actual amount and the mileage on paper was different the on the odometer. Pretty shady place.
quick and painless service would definitely recommend them
We came here to do of our truck after our initial location was closed and there was no room to park the truck on the lot. It was unfortunate to see that we were booked for extra milage, while not that much, to take it to that location when it was not our fault that we had to go there.
Very professional and knowledgable.
Everyone was very nice and made me feel very welcomed and I would come back again for their services
In and out just the way you want it
Everyone was very friendly and helpful! Its a great service. Thank you very much!
The guys were great and very professional!
Employees John Howard in Hagerstown Cheryl Mead in North Charleston were wonderful. Ubox system still has kinks to work out. Wouldn`t recommend for long distance moves.
Staff was helpful but grumpy, you could tell they didn`t want 2 be there. I asked the staff 2 change the account being charged twice but they charged the old one twice, thankfully my bank blocked it.
Staff were helpful, but not friendly, they were there only to do the minimum and nothing more.
Service was great and box delivered as promised.
Mr. John and the guys at the Shawley Drive UHaul were very helpful with answering all my questions. Made my move very easy and relaxing. Thanks for all the time.
I had a great experience, when I did have issues, they were resolved in timely manner, and we were compensated.
The customer service at this location was outstanding. Much thanks to Chris and John who were incredibly kind, prompt, and knowledgeable. Great business..highly recommend it.
We were very pleased with our Weexperience and have already recommended u-box to people. Other companies are going to be hurting once people catch on to what a great program this is!
Truck Jjump start at center said we had cab light on Attend parked trk at stor bin for us we did nothing tag on keys said dead bat after jump told let run for 1hr MY GAS I did night bat dead
Several attempts to contact the facility ended in failure. As a result they charged me a months rent when my stuff had been cleared out of the unit for a week prior to due date.
Locking hardware broken. Price competitive, however less space than PODs and ABF Upack.
There was a bit of an issue due to the local fire marshal, but we did get the problem solved in a reasonable manner
Very clean and well maintained
Service very good and friendly
Gene helped me with my move, was very helpful, and made extremely valuable suggestions I would not have thought of otherwise. I`m highly pleased!
The facility leaked and some of my items got damaged, there wasn`t a light inside and although the hours were 7 - 7, that did not fit my schedule.
The guy running the place was nice and friendly.