Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Redlands
I couldn't believe how fast and efficient the staff was at checking us out and back in. Great job.
Moved 1 bed apt east to west coast in 2 fully packed boxes. Everythiny arrived undamaged even with a palette below box that looked a little beat up. Basic, no frills container but it did the job.
Costumer service is very good. Employees very nice and informative.
Everyone was very efficient with every detail. No improvement necessary...
Horrible customer service on the California end--impossible to get ahold of.
Blinker didn't work on truck wiring to trailer. Tech guy never took test light to it. Told me to go home (1 Hour away) and fix it. Borrowed test light fixed it in 2 minutes. Tech couldn't do that???? Return was great, trailer worked good.
All good. Professional, quick, and fair. Good group. It was an enjoyable experience.
You need to have an employee working the front desk at all times. Other than that everything was great.
The young lady who assisted me -- sorry can't remember her name -- was AWESOME! It's people like her that give U-Haul a good name. She was polite, caring, informative and a pleasure to do business with.
Very busy location. Add employees
Fast and excellent service.
Had to wait in line too long for pickup
Israel helped a lot. He is very professional.
Israel, Anysia and Grant were absolutely amazing. Very polite and very literate about the needs of the client (me). Went the "extra mile" to insure I had a top notch truck to accommodate my needs. Check in and check out was effective and efficient. A lot of integrity in what they do.
With Genuine Admiration,
Your employee Anisya Walton was amazing! She was friendly, prompt, and very understanding.
Take of this employee, or I might offer her a job:)
Robert is a great salesman. I was looking at different places to
Rent from but Robert sold me. He very professional. Thanks Robert!
Drove only for 25 miles and they wanted to charge me for 48 miles
Quick service. Very friendly
I have always had good experiences here, and it was no different this weekend. Israel (check-out) and Leo (check-in) were both very helpful and efficient. Thank you!
the service is always great here. we have been renting trucks for a furniture business we are in. we have filled our warehouse several times using Redlands U-Haul and satified many of our customers with the use of thier trucks. never a break down or a bad time. overall they have a five star rating with us
thank you for all you do
They let us keep our car there so we could have more convenience!
Rapid checkout was fantastic
Guys did a great job. Friendly and efficient
It was great to do the pre-checkin. All went incredibly smoothly
Service was quick, efficient and perfessional.
I had a reservation for two 26' trucks that I made about a month in advance. Three days before my reservation I call to confirm and am told my trucks will be there. I also stop by the store to confirm and am told the same thing. The next day I get a phone call saying one of the trucks won't be there. I then add a reservation to a different location in order to get the trucks I need. When we go the next day to pick them up, again, there is a truck not available. Very difficult to plan for our event. We're a non-profit that needed these trucks for our event Saturday morning. After hours of waiting we were finally able to get both trucks we needed. Not the way it should work when we made these reservations so far in advance.
Make your in and out much clearer. It got crazy in the afternoon,
trying to return the unit
Easy and reliable equipment. Great customer service.
The auto transport trailer needs some repairs, mainly for the moveable fender. It needs better upkeep but it did the job.
good customer service clean service area and clean truck
Thanks. Your staff were very friendly and courteous.
Truck was dirty inside and out. Reeked of tobacco smoke. Hard to see out of windshield when the sun hit it.
The staff member that processed me in and out was fantastic!
The staff was extremely helpful, both during the rental procedure and the return of the truck. I will definitely refer friends to this location that are in need of a moving truck for any reason.
everyone was nice very professional and helpful will use this location again
I rented a trailer. It was faded and worn. Maintenance was ok, but it was just old.
My experience was fast and the owner (Isreal) was friendly. The young girl(Anayaisa I think is her name) who helped me was also a very pleasant experience.
This is the first time I picked up a van the outside was filthy, the Windows needed to be washed when I pulled out in the sun I could not see out the windshield or the merrors. I had to use a baby wipe to clean the Windows.
I always use this UHAUL and I am NEVER unhappy. You have a GREAT bunch there. I hope they get recognized for their hard work. I specially have been meaning to send a note or even a call in regards to Sonia one of the employees there. She has always been such a respectful and joyful employee. I feel she keeps that store together.
Good until trailer and all my stuff stolen. Police retrieved trailer but all goods gone
truck was in great shape, but not clean, that's why I had to check "no", but I didn't care if it was washed or not. I'm a big guy and the truck seat was a bit cramped for me.
The persons who checked me in, an out were both extremely friendly and made the experience very pleasant.
Check that trailer...the floorboard was really squeaky but seemed solid
I had no problem with the location my problem was with the 1 800 U-Haul service. Every time I called I was told something different. I was sent on a wild goose chase for a prep tow which I did not need. I was informed that the service operators have never worked in the store so they're not familiar with procedure. Which means they should not be giving out advice. I had 5 days to get my mom to move and they wasted a whole day for me. Very unhappy with telephone service 1 800 U-Haul
Make sure your equipment is working properly before it's rented - including running lights
The worst experience of my adult life. 1-1/2 hour wait to get to the desk, 30 mins to get the yard guy to bring my truck forward. Truck was dirty. Truck was empty on gas. Seems like this was an everyday situation at this location for those that work here. Corporate should immediately shut this place down as you are createing U-Haul Haters.
Your San Bernardino location nearest to Tippecanoe is always undermanned and it usually takes a while to get service.
Israel is always rude
and service at this location is extremely slow! I rented the truck at 12:30pm yesterday and was told I had to have it in by 8am this morning. I asked. why I was being charge for a full day but yet I had to turn in early. Israel said because it was based on availability and there was already a reservation for the truck today. However, there were seven more trucks exactly like the one I rented sitting on the lot. I left and came back later because he is always rude. I spoke with Grant, who told me there was no reservation and I could keep the truck until 12:30 PM today which would've been a full 24 hours, what I paid for. When I returned the truck there were four people in front of me Israel was the only one there, doing the rentals and returns. I will choose another U-Haul location due to the constant rudeness and poor customer service.
The person checking the order should pay more attention to the reservation paperwork to make sure they are giving all the extras ordered. I had to ask for the appliance dolly and the furniture pads.
Have more truthful advertising and let customers know what they are really going to pay so we're not disappointed. Explain to employees the importance of being friendly and personable.
There appeared to be fairly major issues with the credit card payment equipment/system and it took a long time to work hat out.
Excellent Customer Service. The team is very courteous and helpful in answering questions and customer needs. I greatly appreciate the service I received at U-Haul Moving and Trailer Hitch of Redlands. I will be referring this location to my friends and family.
Every single time I rent from this location, they attempt to overcharge me.
my second visit to this location was terrible was traveling 1000 miles and they give me a older truck with the frame around windsheild falling off had to insist on getting it fixed not clean also on trip abs brake light went on i felt like no one even checked to make sure it was safe I rented 3 26footers and felt let down also had to travel 25 minutes away to pick one uhaul not happy about that
I told them the problem I had with the trailer and they said they would tag it so it wouldn't get rented out. They said they would get it fixed.
Friendly staff despite location being quite busy and apparently understaffed. Trailer had strong oily smell and residue on floor. Not sure what the previous person had in there but ended up cleaning it myself with 409.
Even when I checked in online ahead of time to save time at the counter, I had to wait a long time to be waited on. They always seem to be short-staffed.
A quick overview of how to turn on lights in the cargo section of the van would have been helpful (had to load in the dark) other than that, all service and equipment were excellent.
Clock not able to set, dirty windshield, Attendant did clean for me, Thank You, service light for traction control came on a few times.Overall Still pleased with service, I also received a discount for gasing up, that was promised, Thank You Again.
Short staffed. I waited forever for someone to hook the trailer up and then waited even longer after being told to take the trailer around back and wait from someone for that someone to come back and remove it. I will definitely try and find a different place to rent a trailer if I need another one.
Ok, so I do not understand why you get the rental vehicle with half a tank of gas. This is just inconvenient for the customer. Now, I have to go get it filled up before my trip. A better system, have it completely filled so the customer does not have another errand to run before their trip. Upon returning the vehicle it would be topped off, making everything so much easier. ...Just a thought... I know this is an amazing idea and will revolutionize your organization, when that happens, no need to give me any credit. Thanks for reading.
Truck not available from location close to me because they were closed on this holiday . Had to pick up 30 miles away. Took extra time and cost more Not the fault of this branch. Will be shopping around more with next truck rental.
Parking is very limited for the customer. Hours on Sunday need to be extended, both opening and closing times.
Need more workers....with only 2 people returning the vehicle was longer than expected...had to wait over 20 minutes to be helped
I am disgusted by the way U-Haul has taken to tacking on hidden charges such as an "Environmental Fee". I hate the feeling of being nickeled and dimed, especially in such a sneaky and disingenuous way. Things like this ruin my customer experience and make me want to take my business elsewhere. If you intend to charge $20.99 per day, be up front about your pricing.
the on line pre registration saves all time, and the staff at Redlands is excellent.
If customer is to pick up at 9:am , please have truck clean beforehand.
Would rent again from here.
The staff here are very helpful and pleasant
Thank you for your fast and friendly service.
Great service especially there customer service on the phone . The woman that helped change my dates and see if the equipment I needed was available on that day was excellent!
Truck I was rented had taillight/brake light out. The gas cap access was jagged and I cut my finger trying to loosen Cap.
Make sure the customers are parking in the right direction on the driveway. People block the pick up and return area and dont follow the signs.
Provide some discounts to seniors, vets, and some auto club members. Budget offers these discounts,
Everything is smooth and friendly.
The staff and service at our pick up location in Redlands was exceptional. The truck was clean and in working order. The after hours return app was horrible and frustrating. I had a very difficult time getting it to accept my photos. It kept promoting to upload a more recent picture. Some sections took over a dozen attempts despite my photos being clear and legible. After a long day of moving The return app was an awful experience.
I had two reservations withU-Haul and you met met neither one. I am anticipating two (2) $50 refunds because you failed to meet your commitments. I can see one time but when U-Haul commits twice and in both cases failed to deliver, then your firm has zero credibility with me. You may offer a better rate than others but if your service and commitment is below expectations, then your competitors are much more attractive.
Even though I returned the vehicle at the same fuel level when I took it out, I was charged for the $14 for the fuel. When I brought this discrepancy to the notice of rental location - they didn't agree with me even after I show them photo of the fuel guage. They reimbursed me ony $7.00.
The dolly was mot afixed to the uhaul, whomever used it prior to my pickup used it and the store did not affix it back to the truck also there were no moving blankets in the uhaul truck. The back was sealed but did jot contain any blankets.
I called regarding this to have Erik who checked us out call me back and I never received a phone call.
The truck had no gas when I picked it up. I made it to the gas station on fumes.
Eric was very helpful and informative !!
The location is very convenient. There needs to be more workers/staff. On a Sunday morning at 9 am it was to busy for only 2 guys having to do all the customer service desk and also working the outside. The line was past the double doors to walk in, it took 40/45 minutes to get to the service desk then another 5 to get the truck. There was no time for waiting when moving was priority that day.
Need more staff. This place is always BUSY!!! Staff is friendly and helpful. Prices on moving items and their quality is excellent!!!
The U-Box system is great but I would recommend using another location than Alabama St. Redlands. They lost my contract, are understaffed, and charged me storage for a U-Box I gave back to them.
The man that helped me was courteous and as they had phone issues, gave me his personal phone number so he could wait for us if we were late as he closed at five, he offered to stay for us.
Latch was not on U Box so had to wait an extra 30-40 min while one was secured so that I could lick the contents. Situation handled well by staff.
Even with a computer outage, I got very good service picking up the box
Too many contracts in the works for UBox to be customer friendly. Customer does all communication between parties involved. I will NEVER recommend or use this service again.
Uhaul never mentioned an additional $100 fee to release the box. One box is not enough to move a normal studio, no matter what they tell you. Never again!!
Move went without a hitch!! Staff was informed, friendly and efficient! Terrific service!
What a nightmare. Will never use this service again. I will also recommend that everyone find an alternative.
Excellent experience. Ubox arrived 8 days ahead of schedule. Shipped from Los Angeles to New York and everything is as good as new!
you were very helpful. thanks
U-Haul and their moving help was excellent and professional. I`m very pleased with all the help I got.
Everyone was professional and helpful.
All workers were friendly and very helpful.
Redlands Uhaul sets gold standards for all others.Manager Jason Perez: THE Best customer service you`ll find. His team:Evan, Ian,WAY BEYOND highstandards, Patient, helpful. 9months 2uboxes thank you!!
Best service ever. The Manager Jason Peres was above the expectation. He is excellent !
Jason at the Redlands store was a great help and support in my moving experience. Very knowledgable and quick to respond and provide solutions for my needs. Great Guy!
WORST! Stood 3hrs on a Sunday for uboxes prebooked online. *REP SNAPPEDBLAMED* I had 20FT TRUCK rented +PREpaid movers. Rep re-did app 4x, typos, same info. Lost $300+, my acct shows 3x ubox charges!
Your People helping me have bent over backwards to see that i`m taken care of. Service like this keeps me and my family coming back. Thank You for your excellent customer Service.
very convenient for my wife who was home alone with the kids.. The manager and U-Box lady delivered right on time. Thanks.
Jesse N. was very helpful, took initiative to make sure this process went smoothly. He is a 5* guy like the rest at the Redlands Location.
Excelent Staff at the U-Haul of Redlands.