Customer Reviews for U-Haul Storage of Manchester West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Manchester West
I was supposed to pick my uhaul up at another location. I reserved it 5 days ago. When I got there I was told it was unavailable and had to go to another location without a phone call prior to my arrival when I got to the next location I waited 20 minutes for them to find an available one. There was less gas than what I was told so I ended up putting more money in than I should have and when I returned it staff were rude and taking customers out of the order they arrived. It was absolute chaos. I will never be using this location or these services again I will use another company next time and will refer my friends to do the same. I ended up spending more money and time than I should have had to.
One piece of my furniture is seriously water damaged, covered with mold. When movers unloaded ubox, a mouse ran out! Later I found mouse droppings within some boxes and one box was destroyed by mouse.
Inside the cab and box were clean, but the windshield was very dirty. It was a minor thing that could have been taken care of. The staff were very helpful, from the time of the reservation to the actual pickup.
I have never been to the Manchester, CT U-Haul EVER but thanks again for just mixing my account I`ve had for years with someone else that is really reassuring.
Did not have a problem with the service when I rented the truck. However, when I returned the truck that same night, I found my car blocked in by 4 trucks. Since it was 1am, there was no one around. I had to get my car out. I did succeed at that finally with a lot of maneuvering, bit did end up with a scrape on door. I called uhaul the next day. The woman on the phone was very rude. She told me she sent a message to the manager to call me, but I never heard from anyone. I will call them back.
It was a last-minute decision to rent a U-Haul Van and I'm glad I chose this location as usual. I even got lucky and had my favorite associate take care of me and my father.
I have a very good experience equipment have been ready in time and manager Angela is very knowledgeable and friendly
Your storage rental rates are too expensive.
The facility was clean and well maintained.
Excellent service and transaction I would recommend this location to others. Excellent prices on boxes and appreciated the unused box return service!
The staff needs retraining on ubox contracts. They did not close out my contract correctly so it shipped a week late. I still do not have my ubox and am sleeping on the floor of my apartment.
I rented a van with U-Haul of West Manchester this weekend. When I made the reservation, I was quoted $19.99 per day, .59 for the first 100 miles, and .29 for the remaining miles. When the contract came up, it was .59 for 200 miles. The woman working, Maria, told me that when I returned the van, it would reduce to .29 for the remaining miles. She called corporate, and spoke with Alicia, who said "sometimes it prints like that," and confirmed that when I returned the vehicle, any miles over 100 would be reduced to .29/mile. Maria even wrote it on top of the contract. So 3 people told me that the remaining miles over 100 would be reduced to .29/mile. When I returned the van, the manager, Angela, did not honor this and charged me the full .59/mile, despite 3 people telling me otherwise. Her excuse was that "Maria is new." Well what about the person at corporate and the one I made the reservation with? She then changed my rate to over $70/day, with 100 miles included each day, resulting in the rate coming out to be the same thing as if it was $19.99/day with .59/mile. EXTREMELY POOR WAY TO CONDUCT BUSINESS, AND I AM VERY DISSATISFIED. DO NOT HAVE 3 PEOPLE QUOTE ONE RATE AND THEN CHANGE IT AT THE END. THIS IS A BAIT-AND-SWITCH SITUATION, WHICH I WILL REPORT TO THE BETTER BUSINESS BUREAU IF NOT RESOLVED.
Took some time to process the transaction and keys.
Excellent service ! The store is very organized and clean. Superb rental experience.
We`ll run facility in Manchester Ct. Angela was great!
Can't think of anything that needs improving. The service was great.
We had an excellent experience; immediate service, a new, clean van that rode beautifully and easily, easy and efficient dropoff. We will be back!
Everything went like clock work on both end and the vehicle was perfect. I highly recommend them
I used Uhaul once before and it was an OK experience. This rental-about 17 years later was a much better experience than I expected. If I ever use this type of service again-it will be with this location and it will be UHaul.
We only dropped off the rental truck here. We got there at 6:55p and the doors had already been closed and locked.
FOR THE LAST MONTH I HAVE NOT BEEN ABLE TO PRINT ANY OF THERE INVOICES . PLEASE CORRECT , BOOK KEEPER IS UPSET JIMMY
Extremely arrogant and unfriendly staff who prepared my contract.
rates are very confusion and not all comfortable...we are not at all happy with rates..BOXES are very very small than we expected..total disaster..we regret paying that much for our luggage
Best Uhaul location i have been to. Clean, organized, and quick!
This Uhaul location was fantastic. Pick up and drop off was super quick and easy. All three employees we encountered were pleasant! Very pleased with the experience.
It was very hard to pull the 26 foot truck in bc the parking lot was very tiny and on a slope.
Also, I was supposed to get a $20 discount on my order bc I got the wrong sized truck and wrong pickup time from my reservation. I never got the discount. Also my name and address were incorrect on my bill
Great staff, friendly and most courteous. Thank you
All the staff members were more than accommodating. Hopefully I don`t move again anytime soon but if so, I`d return!
Management very helpful explaining all details..manager very professional
Would use service again if needed
The parking situation is a bit bizarre, but beyond that it's a good place--much better than the other UHaul location in Manchester. Thanks guys!
The staff was friendly and efficient.
Took forever, very rude, charged me to clean the truck when it was the same as I picked it up. Very upset about my experience here and would not recommend to anyone.
Originally, Had my appointment with Enfield store, like 3 miles away, the day before, I was tolded, had to go to the East Hartford Store, Spencer St like an extra
11 miles one way or 22 miles round trip !!!!
WHO GOING TO PAY MY EXTRA GAS ???
NOT HAPPY WITH SERVICE,
Rented a vehicle, clean and reliable.
Fabulous service!! Quick and efficient, I will definitely recommend this location/U haul, to friends & family!! I don't know anyone who likes to move, but these guys made it easy and I appreciate that very much!! Thank you for a great experience!!
Had no complaints for the drop off location
The transaction of renting a unit and truck were as expected, but not exceptional. I would say that Angela was at best abrupt, curt, and most definitely looking after her UHaul location, rather than the customer. Was treated like it was MY fault the other woman working with her misinformed me that I could return it to this location, when in fact it was another location. Was told I had to wait for the other location to respond and shift the paperwork. Waited 10 mins for them. Then I PERSONALLY had to call the other location to expidite the transaction. It was only then that she said I could go and my original reciept was sufficient. No need for me to wait, I wasted valuable time at her request. Just a poor overall customer experience.
Pleasant people pleasant experience. First time using uhaul storage. I would use again.
You could not ask for anything better than what you offer your staff helped me out thanks
Very happy with my experience. Angie and her staff were well informed and answered all my questions. The place was clean and well lit. Would highly recommend!
200 characters is too few to state my issues with my initial experience with this UHaul facility. It was not good.
MY BELONGINGS WERE INVADED BY SOME KIND OF ANIMALS THAT LEFT DROPPINGS AND ATE THROUGH SOME ITEMS. THOUGHT THEY WERE SAFE FROM CRITTERS
Well the price is to high and for access gate time short :... But anyway others access is good. :
Very helpful, knowledgeable and courteous. The facility was in outstanding condition. This coupled with the service secured my decision to obtain several units for my items.
Angela was amazing I never experienced customer service like this before. I would definitely recommend this location!
Angie was very helpful and friendly.
Was nice time with the workers of U-haul and helpful :
the staff was very helpful and informative. They were also excellent in professional attire and educated in customer appreciation
Better communication needed. Loading locations changed twice. No one informed at the sites.
This is the second time I have used this storage rental and both time it was great.
Staff was courteous and professional
Exit door stays open too long. I was approaching the exit when a person used their key card on the outisdeto open the exit gate. This should not be allowed at the exit.
Perfect solution for our short term need for storage of loved ones possessions. Staff was polite, efficient and helpful.
Thank you for the safety of my things if ever needed I will return
Thank you for the safety of my things if ever needed I will return
however u will not get prorated for leaving facility mid month
Friendly and knowledgeable
General manager Angie tried charging me for gas and a extra day.I put in gas from gas station fifty yards from the storage facility.she all so tried to charge me for a extra day
Angela an the other young man were great. They took the time to help my mom and I to get squared away. It`s employees like that make your business better everyday.
Owner is very rude and doesn`t talk to customers pleasingly
The staff here are very rude and not empathetic towards customers problems
My only complaint was the very long check out process with the truck rental. I was not feeling well which made the experience less than favorable. The situation was corrected but still too long
I think that you sure have the right to go to your storage at any time. I don`t think you should pay 10.00 more because the rate you are paying it should be included........
Alexandra Colon made this a stress free experience during my move. I can`t say enough about her. Customer service at it`s best!
Service was very good. Staff friendly and helpful
We appreciate the helpfulness the other day.
Angie was amazing and will do business again and refer friends. highly recommended and knowledge was superb.
Painting unit doors would constantly leave gates open not very many lights on building to see around units. Manager not very customer friendly other staff great
Have no complaints. Everyone i spoke to was very professional.
At the beginning you were Storage America, a local business that was willing to work with our non-profit. As U-Haul that stopped. We can`t afford the huge price increase for a much needed larger unit.
I was extremely happy with the Darlene.
I believe that was her name. She was so helpful and nice. I would go out of my way to go to that facility.
very friendly and helpful staff
Very good very nice and help ful
Darlene was extremely kind and helpful!
Do not like having to pay additional amount for access to my own property after 7 pm. Seems to be nickel and dimeing your customers
sales rep. was very nice and courteous.
We had a good experience. Erveryone was helpful, our unit was clean and easy to get to, no issues
Friendly staff. From manager all the way down.
I was very pleased with the service and the staff . My reason for leaving was that I was able to find a cheaper storage unit.
Lies.Hidden fees.manipulation..can`t call back when they said they would.almost 5000dollars and we still don`t have our stuff. They made us feel that it was our fault that they cant do their job.
Very helpful. They explain everything very clear.
On several visits, either the entry gate or exit gate and sometimes both were wide open.
It made me wonder about the level of security at the facility
i had problems with my merchendice
Staff person Kristen was extremely helpful and well mannered. Wish I could say the same for all the staff members I dealt with.
Good place and great personas
Kristine Shustock was awesome. She was informative and very helpfull.
Staff very polite and helpful, very clean storage and spacious, convenient times.
Kristine was very helpful and professional.
I`m very happy with the conditions of the storage facility.Very close to home.
Darlene is an excellent service advisor. She was helpful and courteous. It was a pleasure doing business with her.
The staff were wonderful. The facility was very clean and I felt my belongings were secure.
The staff were very friendly and helpful and went out of their way to help with my move.
Manchester High School thanks you!
Thank you for your generous support of our program and our students.
Mike Grosso, Tech Ed teacher, MHS.
It was a great experience will rent from there again