Customer Reviews for U-Haul Storage of Manchester West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Manchester West
The lady at front desk was very nice. The gentleman that brought truck up was awesome. He took time to show me how to latch the back and explained the ramp.
Both were very knowledgeable and displayed excellent customer service. Thanks!
All good very courteous and helpful always!!! Thanks>>>
You could not ask for anything better than what you offer your staff helped me out thanks
Very happy with my experience. Angie and her staff were well informed and answered all my questions. The place was clean and well lit. Would highly recommend!
Thank you for making a very stressful move so much easier. Your staff is so friendly and helpful.
200 characters is too few to state my issues with my initial experience with this UHaul facility. It was not good.
Fast and easy. I reserved a truck online that morning, went and picked it up. Was in and out of the store in 5 minutes. Truck was in good condition. Did after hours dropoff and received a final receipt in the morning. Everything worked as it should.
I arrived early around 8:00 am and the young man that was there gave outstanding customer service! I have visited many U Haul companies and this one in Manchester is the BEST by far.
Joseph was amazing and in my time of complications and utter distress he was understanding and helpful. I'm glad I got my unit here. If I am forced to use uhaul again I'll only go to this one.
Manager and employees were extremely helpful and efficient. They were also very cheerful - it's nice to deal with people who seem to like what they're doing!.
Great customer service. Thank you
Been a customer many times. Friendly and helpful staff !!
can you email me a receipt please
This location double booked a truck but refused to admit their error. They rented to me for 24 hours Friday afternoon but also scheduled a pick up for somebody else at 7:00 am the next morning. They then called me at 7:00am Saturday wondering where the truck was and saying I needed to return it. If I did not return it, they would have to pay the next customer $50 because they would not have a truck for them and would have to turn them away. That was not my problem but they made it sound like it was my fault.
MY BELONGINGS WERE INVADED BY SOME KIND OF ANIMALS THAT LEFT DROPPINGS AND ATE THROUGH SOME ITEMS. THOUGHT THEY WERE SAFE FROM CRITTERS
I don't rent trucks at all so having to rent one to move furniture was a new experience. I checked out Home Depot, Enterprise and others--some less expensive.
Called U Haul to see what arrangements you had.
I'm in GLASTONBURY CT.
Wound up talking to a Jenny in Phoenix , AZ.
What a smooth transaction---
She arraigned everything in Manchester,CT--assured me the vehicle would be there and a dolly then sent me an e-mail so I could "sign in" on line to save time at the UHaul dealer.
Everything went perfectly.
ANGELA , the receptionist , could not have been more professional .
The vehicle was ready to go at the appointed time. She advised not using the dolly reserved but another wheeled hand truck for what I told her we were doing.
All in all I was TOTALLY IMPRESSED by UHaul and would recommend you to anyone.
Thank you such a smooth, effortless transaction.
Better Customer Service ASAP
well, try have truck rents in the morning too. :)
Well the price is to high and for access gate time short :... But anyway others access is good. :
Make sure that the employees go over every detail in the contact before the customers exit. I ran into that problem with my experience. The employee did not correct a few issues which caused my card to be charged twice. And it had to take about 4 days to be returned to my account.
Very convenient. Quick and easy pickup. Nice people. Thanks much!!!
The customer service was excellent!!!! Very friendly ,kindly!!!Definitely this location grade A+ on their efforts towards there customers!!!Great Job
Excellent service. wonderful employees.
Very helpful, knowledgeable and courteous. The facility was in outstanding condition. This coupled with the service secured my decision to obtain several units for my items.
AWESOME customer service! Very helpful w/everything!!!!
Angela was amazing I never experienced customer service like this before. I would definitely recommend this location!
The vehicle was ready when i arrived. it was spotless and the service was excellent
Angie was very helpful and friendly.
Was nice time with the workers of U-haul and helpful :
the staff was very helpful and informative. They were also excellent in professional attire and educated in customer appreciation
Better communication needed. Loading locations changed twice. No one informed at the sites.
Cold 7 AM arrival for reserved pick up truck rental and the manager had truck idling with the heater on. How nice was that! Check out was quick and pleasant. Will recommend and return to this facility. Reserving a rental truck in advance for specific day is beneficial.
Mostly everything went smoothly when I picked the truck up. The parking lot is hilariously small and brining back anything larger than the 10' truck is a nightmare if the lot is somewhat full. There was an issue charging my credit card as well so I'm still waiting on a credit to my account which will hopefully come through. Staff was apologetic about it and she deducted a few charges from the total amount because of the mix up. Overall an okay experience.
Employee arrived 30 minutes past reservation time. "Overslept" - when vehicle was returned she was extremely rude. I will not rent from that location again. However, there was a young man there that tried to be helpful. He has only worked at that location 1 month.
This is the second time I have used this storage rental and both time it was great.
Staff was courteous and professional
Exit door stays open too long. I was approaching the exit when a person used their key card on the outisdeto open the exit gate. This should not be allowed at the exit.
Perfect solution for our short term need for storage of loved ones possessions. Staff was polite, efficient and helpful.
Thank you for the safety of my things if ever needed I will return
Thank you for the safety of my things if ever needed I will return
however u will not get prorated for leaving facility mid month
Friendly and knowledgeable
General manager Angie tried charging me for gas and a extra day.I put in gas from gas station fifty yards from the storage facility.she all so tried to charge me for a extra day
Angela an the other young man were great. They took the time to help my mom and I to get squared away. It`s employees like that make your business better everyday.
Owner is very rude and doesn`t talk to customers pleasingly
The staff here are very rude and not empathetic towards customers problems
My only complaint was the very long check out process with the truck rental. I was not feeling well which made the experience less than favorable. The situation was corrected but still too long
I think that you sure have the right to go to your storage at any time. I don`t think you should pay 10.00 more because the rate you are paying it should be included........
Alexandra Colon made this a stress free experience during my move. I can`t say enough about her. Customer service at it`s best!
Service was very good. Staff friendly and helpful
We appreciate the helpfulness the other day.
Angie was amazing and will do business again and refer friends. highly recommended and knowledge was superb.
Painting unit doors would constantly leave gates open not very many lights on building to see around units. Manager not very customer friendly other staff great
Have no complaints. Everyone i spoke to was very professional.
At the beginning you were Storage America, a local business that was willing to work with our non-profit. As U-Haul that stopped. We can`t afford the huge price increase for a much needed larger unit.
I was extremely happy with the Darlene.
I believe that was her name. She was so helpful and nice. I would go out of my way to go to that facility.
very friendly and helpful staff
Very good very nice and help ful
Darlene was extremely kind and helpful!
Do not like having to pay additional amount for access to my own property after 7 pm. Seems to be nickel and dimeing your customers
sales rep. was very nice and courteous.
We had a good experience. Erveryone was helpful, our unit was clean and easy to get to, no issues
Friendly staff. From manager all the way down.
I was very pleased with the service and the staff . My reason for leaving was that I was able to find a cheaper storage unit.
Lies.Hidden fees.manipulation..can`t call back when they said they would.almost 5000dollars and we still don`t have our stuff. They made us feel that it was our fault that they cant do their job.
Very helpful. They explain everything very clear.
On several visits, either the entry gate or exit gate and sometimes both were wide open.
It made me wonder about the level of security at the facility
i had problems with my merchendice
Staff person Kristen was extremely helpful and well mannered. Wish I could say the same for all the staff members I dealt with.
Good place and great personas
Kristine Shustock was awesome. She was informative and very helpfull.
Staff very polite and helpful, very clean storage and spacious, convenient times.
Kristine was very helpful and professional.
I`m very happy with the conditions of the storage facility.Very close to home.
Darlene is an excellent service advisor. She was helpful and courteous. It was a pleasure doing business with her.
The staff were wonderful. The facility was very clean and I felt my belongings were secure.
The staff were very friendly and helpful and went out of their way to help with my move.
Manchester High School thanks you!
Thank you for your generous support of our program and our students.
Mike Grosso, Tech Ed teacher, MHS.
It was a great experience will rent from there again