Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cab of the truck was dirty. Other than that, all was great. Especially the clerks, they were so nice!
Georganna Mclain
Rating:
5.0
Customer did not leave a comment.
sam barranco
Rating:
5.0
Customer did not leave a comment.
Jordan Terry
Rating:
3.0
Customer did not leave a comment.
Amanda Taylor
Rating:
5.0
Customer did not leave a comment.
LADERICK ADAMS
Rating:
5.0
Customer did not leave a comment.
Marina Creekmore
Rating:
5.0
Customer did not leave a comment.
lonia anderson
Rating:
4.0
every time my rent was raised the notice stated that the storage facility was regularly inspected for leaks and rodents. i never saw any evidence that it had been inspected as i had a small leak and some signs or rodents over the years.
S.G. CUNNINGHAM JR.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tyquaysha lee
Rating:
5.0
Customer did not leave a comment.
BETTY EVANS
Rating:
5.0
Customer did not leave a comment.
Lanyard Burgett
Rating:
5.0
Best customer service ever!
STEPHANIE Laughlin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karon Leach
Rating:
1.0
Picked u-haul up at 118773 miles and broke down on the interstate at 118779 miles. Stayed in the vehicle 3 hours with temp almost 80 degrees. Had contractor waiting and got product 24 hours later. Very very very bad experience
sandra giles
Rating:
3.0
More help on high volume days, i.e. weekend
Felecia Lee
Rating:
5.0
Great customer service!!!
William Holton sr
Rating:
3.0
Nothing it great service
billy r davis
Rating:
5.0
Customer did not leave a comment.
Garry Ellsworth
Rating:
5.0
Customer did not leave a comment.
Mike Amorin
Rating:
1.0
Customer did not leave a comment.
Michael Pogue
Rating:
5.0
Process of renting the equipment was quick and professional very smooth
Don Stallworth
Rating:
5.0
From making the reservation to returning my rental the process was easy and smooth. Rental was clean and in great condition.
Adrian Conwell
Rating:
5.0
We had a great experience at the shop.
tracy langston
Rating:
5.0
Mike was awesome
Priscilla Bolden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Naylor
Rating:
5.0
Customer did not leave a comment.
Tyrone Naylor
Rating:
3.0
I rented a tow dolly to pull a 2019 Toyota Corolla. I was told it would fit on dolly. It would not. I would have destroyed the spoiler i dropped the front tires in the tire cradle. Very disappointing
mike verley
Rating:
5.0
Nothing we left our keys and they called us asap to return to location great customer service
AFLORN HOLMES
Rating:
5.0
Customer did not leave a comment.
Roy Cornwell
Rating:
5.0
Customer did not leave a comment.
Albert Miller
Rating:
5.0
None
Dwayne Smith
Rating:
5.0
The customer service at the drop off location was great!
thomas box
Rating:
5.0
Very professional and quick.
R Scott Robbins
Rating:
5.0
Customer did not leave a comment.
Juanita Blakney
Rating:
5.0
Customer did not leave a comment.
Lisa Butler
Rating:
5.0
Customer did not leave a comment.
miyya cole
Rating:
2.0
It is so frustrating to make a reservation 3 weeks in advance to then have a U-Haul rep call a day before to tell you the truck you reserved is not available but can drive an hour to get it (U-Haul won’t go get it) or get a smaller truck.
I go to get the smaller truck (and extra trailer) and the U-Haul rep tells me the 26 footer is on the way. So I waited an hour after my original pick up time to get the truck I had originally reserved. Super frustrating and all could have been avoided.
Amanda Breazeale
Rating:
5.0
Customer did not leave a comment.
DERRICK OLIVER
Rating:
5.0
Keep it up!!
Robert Dove
Rating:
5.0
Customer did not leave a comment.
Jessie Moreaux
Rating:
5.0
Customer did not leave a comment.
MELANIE MITCHELL
Rating:
5.0
Customer did not leave a comment.
Diego Figueroa
Rating:
5.0
Nothing
robert noble
Rating:
5.0
Fast and friendly service.
Clara Mclnnis
Rating:
5.0
This has always been a well run professional outfit, right down to clean and well appointed restrooms. Easy in and out, they really know their business.
Christopher Hay
Rating:
5.0
Ty much.
Lawson Jones
Rating:
5.0
Customer did not leave a comment.
Ethan Ervin
Rating:
5.0
Customer did not leave a comment.
Demayah Woods Johnson
Rating:
4.0
Customer did not leave a comment.
KATHY HAMILTON
Rating:
5.0
Need more drop off locations
Davis Douglas
Rating:
4.0
Dealt with several employees at this location and all were very helpful.
Auto transport was stolen the night before I was to pick it up so maybe lock them up especially with them being so scarce in MS.
Haley Vincent
Rating:
5.0
Customer did not leave a comment.
John Barrett nunnery
Rating:
5.0
Nothing everything was good!
mike truhett
Rating:
5.0
Nothing the staff at this location was excellent & very professional.
Richard Burton
Rating:
5.0
Staff was very nice and helpful. Knowledgeable about about their products
John White
Rating:
5.0
Customer did not leave a comment.
John Robert Smith
Rating:
5.0
The customer service was excellent, would use them again!
James Joyner
Rating:
5.0
Customer did not leave a comment.
Letitia Banks
Rating:
5.0
Everything was easy and smooth
John White
Rating:
5.0
Customer did not leave a comment.
Paul H
Rating:
5.0
Michael is a great asset to this location. Very knowledgeable and helpful. He goes the extra mile to help
John White
Rating:
5.0
Customer did not leave a comment.
Marren Eades
Rating:
5.0
Were very helpful and thorough going through everything
janice bagley
Rating:
5.0
Great customer service! Friendly workers..Thanks for the service.
Reginald Weatherly
Rating:
5.0
Customer did not leave a comment.
Chris Ford
Rating:
5.0
Customer did not leave a comment.
Clarence Westbrook
Rating:
5.0
Mike gave great customer service and I’ll recommend this company to everyone.
peggy sheffield
Rating:
1.0
Customer did not leave a comment.
HAROLD ARMSTRONG JR
Rating:
5.0
I have used this U-Haul location multiple times. They have great customer service, they care about their people, the employees are excited to help, good dependable equipment.
CHRISTOPHER LYONS
Rating:
5.0
Customer did not leave a comment.
April McIlwain
Rating:
5.0
Customer did not leave a comment.
brian tester
Rating:
5.0
Customer did not leave a comment.
John White
Rating:
5.0
Painless drop off.
Curtis Johnson
Rating:
5.0
Awesome salesperson, a very pleasant experience.
Gregg McNeil
Rating:
5.0
nothing needs to change
Bamous Whigham
Rating:
4.0
Be a little more aware of what equipment you have available.
Julie Wheeler
Rating:
4.0
The prices
JENNIFER ODOM
Rating:
5.0
Customer did not leave a comment.
Sheri Allgood
Rating:
4.0
Equipment had electrical issues / faults. Recommendation is N/A as there are no other locations near Meridian, MS.
Amadeush Skoczek
Rating:
4.0
I was rented an older 15 ft truck that had >250,000 miles and no cruise control. For the price I paid I expected a better truck. There was a noticeable vibration when driving 60 mph.
Nancy L Brooker
Rating:
5.0
Very helpful personnel.
Linton Newlin
Rating:
5.0
I was rented a leaking vehicle. My personal family memorabilia is ruined. Glad I paid for the full insurance. Claim pending.
Alan Allred
Rating:
5.0
Customer did not leave a comment.
James Whitley
Rating:
5.0
Customer did not leave a comment.
Nicholas Brooks
Rating:
2.0
Customer did not leave a comment.
Antonio Hill
Rating:
5.0
I think it's time for a new transmission.
Antione Brown
Rating:
4.0
Larger storage units
lonnie sims
Rating:
5.0
The two gentlemen who helped to finalize my rental return were both very well mannered and friendly. I would recommend this location.
Trilogy Hendley
Rating:
5.0
Customer did not leave a comment.
connye didway
Rating:
5.0
Customer did not leave a comment.
Frederick Heimann
Rating:
5.0
Service is always good
Tyrone Naylor
Rating:
5.0
The price was way too much.
Brian Stokes
Rating:
4.0
Customer did not leave a comment.
JAMES DIXON
Rating:
5.0
Not much - deal with Michael and all is always well!
SAMUEL GRAHAM
Rating:
1.0
My trailer fell off of my vehicle not even a mile up the road. I’m still very disappointed about this. I asked if it was on correctly and was told yes. My car has scratches from this incident and I’ll be filing a claim but still very disappointing
TaneshA Morris
Rating:
5.0
Nothing it was great
Nate Williamson
Rating:
4.0
Customer did not leave a comment.
Travis Gregory
Rating:
5.0
Customer did not leave a comment.
Samuel Taylor
Rating:
5.0
Everyone was so nice and helpful. Thank you
Mary Reed
Rating:
5.0
Customer did not leave a comment.
Christine Sims
Rating:
5.0
I plan to rent again. Thanks for everything!
Daniel Etheridge
Rating:
5.0
The staff and Mr. Mike is outstanding !
carmen campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda presswood
|
Overall Experience
Rating:
5.0
The Meridian U-HAUL in my opinion is great.
The management and workers are so very helpful and are there to help the customer in every way possible.
I have had to use this facility several times in the past three years and found professional and caring people at each visit.
Thank you, Meridian U-HAUL.
Deborah Andrews Knott
|
Overall Experience
Rating:
5.0
Good job 👏
Reginald smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CECIL LUCAS
|
Overall Experience
Rating:
5.0
This U-Haul business is an outstanding operation with the utmost professionalism that anyone could ask for while at the same time always putting the customer's needs first!!! The only reason I moved out was due to be hospitalized for 25 days and then needed to retire from the antique business and sell everything I had in my storage unit. Mr. Mike and his staff have been extremely helpful over the years that I have been with U-Haul. I highly recommend Mr. Mike and this U-Haul Center!!!
Richard Burton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda presswood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
april williams
|
Overall Experience
Rating:
5.0
My unit did not get swept out before I moved in. Otherwise 5 stars. Great staff. Excellent facility.
JAMES WILLIAMS
|
Overall Experience
Rating:
5.0
U-Haul is a great storage facility. The staff is helpful, friendly and very knowledgeable. I would recommend U-Haul to my friends.
minnie mcgriffin
|
Overall Experience
Rating:
5.0
Excellent customer service and very friendly and helpful.
MICHAEL TALIAFERRO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fannie billups
|
Overall Experience
Rating:
3.0
Pricey
William Mixson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TRACY BOURGEOIS
|
Overall Experience
Rating:
5.0
The 2 men (1 skinny darkskin man & 1 heavy set light skin man) were very nice and helpful. Made the process super fast and easy. Made me feel taken care of!
Mckenzie Ruttley
|
First Impressions
Rating:
5.0
Salesman very professional and courteous
debra winston
|
First Impressions
Rating:
4.0
Some new employees just learning. Everyone really did the best they could and owner was right there to help them. I am pleased.
JAMES WILLIAMS
|
First Impressions
Rating:
5.0
Really helpful and understanding
Tony Landrum
|
First Impressions
Rating:
5.0
U-Haul of Meridian has always been a blessing to me never lost anything nor anything was damaged. Always able to access it any time. Great people.
Freddie Evans
|
Overall Experience
Rating:
5.0
Mike and his staff were very helpful, courtesy and professional.
Gerald Johnson
|
Overall Experience
Rating:
4.0
Overall a great place for storage. Convenient access. Only issue was a little mice feces after a year of being stored there.
Caleb Brownley
|
Overall Experience
Rating:
2.0
Rental rate was entirely too high.
gerald JONES
|
Overall Experience
Rating:
2.0
We had our stuff in storage for approx. 3 weeks. Upon pick up, we discovered mice poop was all over the unit including our belongings. I notified the manager but nothing was done. Upon unpacking our belongings we found mouse poop on most of our stuff. I have to wash all our clothing, linen, and kitchenware articles. Food items had to be disposed of. I called U-Haul and filed a formal complaint.
Dawn howarth
|
Overall Experience
Rating:
5.0
Best costumer service ever. Great job. Easy to work with.
Michael Fries
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PRECIOUS GORDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald Rhone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn howarth
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brandiash monyetta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Falon Burton
|
Overall Experience
Rating:
5.0
I live in Charleston SC and storage was in Meridian MS. U-Haul took good care of my personal item. They assured me more than I thought was possible. Also rent a truck to transport my furniture that was road ready. Very clean. It was a pleasure using U-Haul facility in Meridian. 👍🏼👍🏼
jim bass
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charity Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chantel osby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA IVY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lashonda windham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Contina Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin Glebe
|
Overall Experience
Rating:
5.0
Micheal and crew are good peoples to work with understand and very helpful. You can’t find a better Uhaul for the caring and friendliness. Thanks to all at Uhaul of Meridian. Nothing ever came up missing or damaged. What a pleasant experience. God Bless Uhaul
Freddie Evans
Freddie Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Cole
|
Overall Experience
Rating:
4.0
Mike does a great job with his leadership. Honestly, he is the best employee (Manager/Owner) at the site.
The only issue I had with my entire service throughout my rental time was at the end. I reserved well in advance a 20’ uhaul truck to get back to Nebraska. I was given a TWENTY SIX FEET truck. I am traumatized. It was a horrible experience. As a female, driving alone over 800 miles this was a horrifying experience. Backing up, parking, etc. I RESERVED a 20’ truck but was “upgraded” to one of the biggest trucks on the lot. The worst drive I’ve ever had. I wish I could’ve gotten my money back. Other than this, I loved uhaul of Meridian on Frontage Rd.
Natasha Mosley
|
Overall Experience
Rating:
5.0
Great staff.. very friendly I flew in from Texas to meridian uhaul and the staff and manager went way above standards
Miles Jones
|
First Impressions
Rating:
5.0
U-Haul is always convenient when you need storage space.
daniel black
|
First Impressions
Rating:
5.0
I am always go deall with uhaul, I did it for a while at my business
Charles Timms
|
Overall Experience
Rating:
1.0
Facility has rats or mice ate a big hole in one of my mattresses and eight flowers and everything else of my stuff
CYNTHIA GALLAGHER
|
Overall Experience
Rating:
5.0
Mr. Mike and his staff were very knowledgeable of their craft. The front end staff was approachable and courteous. Mr. Presswood made sure the unit was maintained and offered to assist with loading the truck.
Katrina Trussell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JARMESHA HAMPTON JONES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ze Johnson
|
First Impressions
Rating:
5.0
Micheal is a very people and helpful type person and that gives UHaul that friendly type feeling making you feel as if they care about you as a valued customer.
Freddie Evans
|
First Impressions
Rating:
5.0
These folks are extremely professional and customer friendly!!! They go the extra mile to make everything as easy as possible. I highly recommend using them for any rental and/or storage needs. The facilty is very well maintained, lighted and secure.
Richard Burton
|
Overall Experience
Rating:
5.0
These folks are extremely professional and customer friendly!!! They go the extra mile to make everything as easy as possible. I highly recommend using them for any rental and/or storage needs.
Richard Burton
|
First Impressions
Rating:
5.0
Great service and very friendly
Joel Wagner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA brown
|
Overall Experience
Rating:
5.0
Your staff made the process an excellent experience. Thank you.
Tonya Fox-Doughty
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Althea Pringle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOROTHY HAMILTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ollie gaddy
|
Overall Experience
Rating:
5.0
Michael and his staff are always professional, helpful and just plain great people. I have used them for over 20 years.
Richard Burton
|
First Impressions
Rating:
5.0
A service well provided Thank you UHaul.
Freddie Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Althea Pringle
|
First Impressions
Rating:
5.0
Michael, the store manager, was absolutely outstanding. Customer service is amazing.
Jeremy Chase
|
First Impressions
Rating:
5.0
The Owner and his employees were very knowledgeable and address all my issues. One major concern was the fact my vehicle was hooked on the incorrect equipment , nor was my vehicle in the appropriate gear, and I was not informed. Therefore causing my transmission to go out. Needless to say the were very helpful.
Thank you,
Katrina Trussell
Katrina Trussell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oretha Lowe
|
Overall Experience
Rating:
5.0
Wonderful experience
Preston Byrd
|
First Impressions
Rating:
4.0
My furniture was in the storage 6/2-6/7 the rats started eating on a area rug which was leaning against the wall, and I had a love seat ( small couch) it was on top of the big couch they had started eating on the back of it everything else was good and that's the only reason I wouldn't recommend it to no one else
Kenneth Stanley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Stanley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CONNIE HILT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
antoinae humphrey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Madison Perkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jere parker
|
Overall Experience
Rating:
5.0
I was very satisfied with my service.
Mia Gaddie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice smith
|
Overall Experience
Rating:
5.0
Michael was super in working with him and communicating!
Very professional!
Carl Deweese
|
Overall Experience
Rating:
5.0
The staff is top notch!
CARL DEWEESE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENDA brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCELINO GONZALES
|
First Impressions
Rating:
5.0
Made my moving too easy as moving is headache enough then then month storage help a great deal because one less thing to worry about only issue was charged $40 more than more then my quote and $40 more than my contract dont know what this was for and nobody can exo
Plain but clean.my truck replaced my gas so where the extra $40 go
Rhonda Taskey
|
First Impressions
Rating:
5.0
I always go to U-haul, whether it's storage, usage of the trucks or trailer hitch.
I Strongly Recommend U-haul to Everyone
Thumbs Up
tina graham
|
Overall Experience
Rating:
5.0
If I ever need to use a moving truck, U-haul in Meridian, MS will be the company I use. Great service and great people.
Kenneth wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annie Shambry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Murray
|
First Impressions
Rating:
5.0
Awesome services
suarez daniel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
don j jennings
|
Overall Experience
Rating:
5.0
Staff went above and beyond to make this experience easy and efficient.
Nancy Gay
|
Overall Experience
Rating:
5.0
Mike and his staff have great customer service. Anytime I need them they were able to assist me with my needs.
Monica Malcom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john oubre
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nakeshia Body
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy Gay
|
First Impressions
Rating:
5.0
Michael Campbell is such an asset to UHaul. He can be so very busy but will still make you feel like you are the most important customer. He’s patient, very professional and knowledgeable. He will assist you from start to finish with whatever UHaul service you are seeking. He has made me a forever UHaul customer and I have in return encouraged family and friends to switch to UHaul and they too are forevers!! Micheal Campbell, thank you for such a pleasant UHaul experience!
Kita Falleur
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
don j jennings
|
First Impressions
Rating:
5.0
Very helpful personnel
Virginia Shurlds
|
Overall Experience
Rating:
5.0
Great
Keyundria Moody
|
First Impressions
Rating:
5.0
Was friendly and courteous. Answered all my questions
Rodney Spears
|
First Impressions
Rating:
5.0
Super friendly staff
Joseph Robinson
|
First Impressions
Rating:
5.0
Employees were nice and handled a mistake on their end quickly at the pick up location. Employees were outstanding at drop off location.
LATASHIA BELL
|
First Impressions
Rating:
5.0
Great customer service! A special thank you to Mike who was always there for us and his outstanding work ethic! Would rent again in a heartbeat!
stephen shellenberger
|
Overall Experience
Rating:
4.0
Fairly clean , definitely a couple spiders and bugs in the unit. Overall staff was helpful and easy to work with !
Jude Ampolini
|
Overall Experience
Rating:
5.0
The office personal are very friendly and helpful
glenn roberts
|
Overall Experience
Rating:
5.0
Excellent service time after time as I use them quite a bit.
Richard Burton
|
Overall Experience
Rating:
5.0
They really did take care of me through an already hard move they just made it easier on me. Thanks!
Alexandria Henderson
|
First Impressions
Rating:
5.0
Great friendly staff. The storage unit was free from the elements of the weather. My stuff was well protected. Thanks!!
rebecca white
|
Overall Experience
Rating:
5.0
Great and friendly service in a timely manner.
rebecca white
|
First Impressions
Rating:
5.0
Thank You
tina graham
|
Overall Experience
Rating:
5.0
The over experience was great
shawanda payne
|
Overall Experience
Rating:
5.0
We greatly appreciated the friendly, professional service.
I highly recommend U Haul of Meridian.