Emily is a Godsend. She helped me through some difficult times and because of her I will continue doing business with UHaul.
Harold H | First ImpressionsCustomer Reviews for U-Haul Storage of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
well-maintained, secure, clean facility.
CYNTHIA D | Overall ExperienceThe truck rental showed a few months rent of a storage unit but I didn't actually get the first month free. Move in to the unit was simple and the free lock being included was a bonus.
CYNTHIA D | Online Move InVery friendly and helpful staff.
Michael S | First ImpressionsJoe was excellent in all aspects of customer service. I would definitely recommend his business to others.
C D | Overall ExperienceMade a reservation and then went to facility to rent a storage unit. I paid for it, only to drive to storage unit and find they already rented it and lock was on it. Poor customer service, no easy way to call the on site facility, no one will show you the unit before you rent, unorganized, not knowing actual availability… quite awful all around. Thumbs down. booo!! I have filled out this survey 4 times as I keep calling and reaching out regarding bad experiences. It would be best if you stop asking for my feedback, as I couldn’t be more disappointed in all aspects of how you handle operations and guest service. Wow, just the worst.
Thomas S | First ImpressionsEasy process and setup
TERRY W | Online Move InThe manager and team went above/all out to help you. Extreme professional and friendly!
Valerie F | Overall ExperienceSo far the experience has been excellent. I appreciated that there was absolutely no snow where we had to get into storage unit. (Where the plow edge line would have been). That really makes a difference!
SUSAN S | Online Move InFacility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.
Cheri V | First ImpressionsWhen I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.
RUTH A | Overall ExperienceBottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!
mary d | Overall ExperienceOnly confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.
Michael L | Online Move InGood people that had a sense of humor. Fun to deal with.
Mike O | First ImpressionsI had some of my stuff get water on it from being on the ground, which is the reason I moved out. I realized that my stuff will be stored long-term and needs An indoor temp controllEd space.
christina p | Overall ExperienceFriendly and helpful service made this very easy.
Barbara W | Overall ExperienceGreat facility and really helpful people.
Thomas V | Online Move InBetter than expected. Awesome service
Evtim C | First ImpressionsIt’s clean, spacious, in a nice area!
Kari A | First ImpressionsYour staff,dan,is an excellent example of your company. He was extremely patient and courteous. His efforts are greatly appreciated
O`DONNELL & | Overall ExperienceA pleasure to do business with.
Gerard M | Overall ExperienceWe had a great experience with U-Haul and Dan Rynne was very helpful and professional!
Mary K | Overall ExperienceHighly recommend
Mark W | Overall ExperienceJoe and Dennis were absolutely terrific. They went out of their way to help. After much confusion with U-Hauls Customer Service Center, these gentlemen helped clarify the procedure & made the day.
Mark W | First ImpressionsIt was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!
Linda I | First Impressionsgreat place and fast setup
bruce b | First ImpressionsU-Haul purchased the facility and did not advise patrons of the change in ownership. The first thing I knew I received a late charge notice because I mailed the payment to the old owner address.
EXECUTIVE T | Overall ExperienceEmployees were extremely helpful and caring ! Pleasure doing business with your company.
Angela G | ReservationThe manager was outstanding.
TIM S | Overall ExperienceDan took great care of us with respect to self storage rental. The facility had a nice gate and adequately sized parking space for our vehicle. The storage unit was clean and worked well for us.
Robert K | Overall ExperienceVery easy to deal with
BECHTOLD I | Overall Experience