Customer Reviews for U-Haul Storage of Romeo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Romeo
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Top notch customer service and vehicle. I will use your service again. Thank you Mike Receniello
We rented from the Clinton Township (Gratiot just South of Hall Rd) location because we live within 10 minutes of there. Our pick up time was 6:30 pm. At 6:00 pm, when we were almost there, we received a call saying we had to go to 31 mile & Vandyke location to get the trailer because something had happened to the one we were supposed to pick up. This was a huge inconvience due to being about 20 miles away. Due to this we were 15 minutes late to pick up the trailer. Inturn the employee there was very rude and voiced her frustration to us and could not care less about our situation. I spoke to Christine in Customer Service about this and explained how we were going to be further inconvienced returning the trailer to the Washington location when we had contracted with the Clinton Twp location. Her exact words to me were that "it wouldn't be fare to the client that was renting this the next day if we didn't return it to Washington". I found this laughable because no one seemed to care that we were already inconvienced and treated badly. Finally Christine informed me that she would see to it that we were refunded for our trouble, but I have yet to receive any form of refund. In the end we did spend the extra time and money in gas to return the trailer to Washington. To say the least this was the most unpleasant experience we have ever had with renting a trailer. In the future we will have to look elsewhere to find the customer service we deserve.
Thank you for the 3 years great experience
Better parking for drop-off and personal vehicle.
Not to much to improve upon. Staff was very friendly and knowledgeable about equipment.
Only thing that prevented an excellent rating is the ability to reach anyone on site over the phone.
I rented a RV storage location for our 32` motorhome and everything went smooth.
We booked a truck in East Lansing on Tuesday for a Sat. pick up. We tried 4 times to confirm the truck, once in person. Everyone said everything will be fine. Well, at 4pm on Friday everything wasn't fine. No truck in East Lansing. So we had to drive a truck for 100 miles from our house to get it to East Lansing. More money, more time and very frustrating. The system doesn't work very well.
I seemed to always come by when the gate is left open, not what I call secure.
Great service, the motorcycle trailer was new and really worked well.
Average location, not impressive nor disappointing.
Woman that seemed to be in training status was pleasant. She moved around with a purpose, and smile.
Need more heip or instruction on hooking up trailer.
Stephanie House was exceptional.
Wonderful Facility. Truck in great shape and ran very well and easy to use.
Not a thing it was quick and friendly service. I'll be back.thanks to all staff. Cjm
The manager Mrs. House, is unbelievably rude to her staff. Don`t bring your kids in the office while she is their. Aside from her the rest of staff is great and knowledgeable. Place is clean!
Get rid of the manager "house" she is very disrespectful to her staff. To the point that I wanted to say something to her. Seems just a horrible person
Nothing. Perfect and fast thanks
Very happy with the service
Customer service was lacking. The lady behind the counter was rude and condescending! Would NOT recommend this place to anyone!
After prior agreement on the price and miles being purchased, those items changed when picking up the vehicle; also, use of gold credit card insurance coverage wasn't allowed.
Very helpful. Worked out well
Trailer was old, but still worked.
Everything went smoothly.
The woman behind the counter was very professional and did a great job
The staff was very helpful and went out of their way to make our storage , truck rental and move a pleasant experience.
Highly recommend this facility.
Stephanie was awesome!!! Great to work with and always manages to get a smooth transition!!!
I asked for a 20 foot truck and they refused to give it to me so i had to pay more and they refused to give me the 20 footer
There was a problem with the waiting list process.
A very professional U-Haul storage. The experience was excellent.
Person I spoke with when I picked up the truck was nice.
Truck Windows where very dirty.
Truck interior was falling apart and rattling.
Truck had bad vibration when driving down the road.
Nothing. Great experience and customer service.
Don`t like paying for extended hour access
None. Excellent customer service.
Most locations automatically put a hold on your account until you bring the equipment back. This location ran my card as debit and caused my account to overdraft 4 items before I could put cash from working over the weekend like I regularly do. I rent almost every weekend and this was the first time I used this location. And a first for the debit transaction. Even customer service was surprised that it was run like that. Manager called me and although she was very professional, she didn't offer anything to help my situation. Being that I've spent around $300 a weekend for the past two months on rentals, I was not pleased with the lack of compassion towards my situation and the change in routine of card processing.
absolutely the best experience I ever had dealing with a rental situation ever. 110% satisified
The rep was great, the service was great. The truck sounded like a tank and the check engine light came on while driving and oil pressure guage was high. Other than that, everything went well..
All questions were answered in a friendly manner, and the facility looks clean and I hope it`s as safe as it looks.
This address was not my original agreed upon location. Given that I made that reservation 3 days prior, my expectation of right equipment, right location fell short. If the equipment was only 12 mi. away, why then after waking at 3 a.m. and over 400 miles did I have to go to above location. Extremely disappointed and inconvenient. 6875 Rochester rd. Was original location.
Stephanie is always very helpful and friendly
Good chance will come back
The facility was clean and appeared to be well maintained. The rep, Stephanie, was very informative and professional. Would definitely recommend the Romeo facility.
Very helpful and friendly. It would be nice to have 2 hours later access in the evenings on weekends, till 9pm.
Happy you hired new staff
The staff was terrible. Spent 45 minutes on the phone making the reservation. Arrived at location with reservation number and they couldn`t find it and did not know how to operate the software.
The manager waa excellent
Staff was very friendly and answered all of my questions.
went to the unit only one time at night...had no problem with the outside but the lighting was not bright enough for me to see inside the unit. So never came in the evening.
very friendly and approachable
Staff and facility very good
Staff was very helpful and explained everything in a professional and friendly manner.
Very friendly and helpful
Manager was extremely helpful and accommodating
would like call back from a marketing director on this issue my number is 248-506 3788
I had a great experience storing my boat at U-Haul this summer and hope to store again next summer.
Personnel very helpful. Storage site area of old cars,wrecked cars,junk and abandoned property not impressive.
Well kept and very friendly and helpful staff
Excellent experience. Great, knowledgeable movers!
On site manager Stephanie was very helpful and a pleasure to work with.
I think the access hours to this facility could be later.
very clean and staff is helpful!!
Horrible service.IMPOSSIBLE to get ahold of anyone at the actual location, they always have there calls forwarded to the corporate center where no one can help you. Will not recommend
i like the online bill pay, with monthly reminders via email too.
We were very happy with your storage facility. If we need one again we will definitely use yours.
Staff very friendly and knowledgeable. Facility was very clean and well organized.
Since the new management took over things are more organized and professional.
Very good service. Very accomodating.
I forgot the name of who helped us, I feel aweful! But just wanted to let you know that she was so enjoyable to work with :
I am very satisfied with the services provided. I am thankful that U-Haul storage was available, thanks.
Just a bad experience from the beginning. Was not terrible, but bad enough not to return.
pulled a 24ft trailer in and out of the facility 3 times for they were not even sure what space was open. A lot of thinking going on at this location, but no service.
Trouble ever since Stephanie started at Washington, MI site and I am not at all happy with the experience I had there. U-Haul still owes me money.
Thomasita, in Customer Service, was great!
Stephanie was very nice and helpful in giving us the info we needed in choosing a spot there for our RV and very pleasant to talk to.
Stephanie was EXCELLENT..VERY helpful and professional. I have already advised family members of this excellent facility.
Employee was helpful and facility well
cared for. All good.
we were in a con unit and the price is outrageous a more reasonable price is $200 a month for people that do not need heat but would like a garage for a motorhome.
Stored my camper here. Always helpful staff.
Stephanie went way out of her way to be helpful and courteous. I would recommend this location to anyone!
What great people to work with. Stephanie House was so helpful.
Stephanie was so good I wanted to rent storage units just to have.Thank you so much:
J.P. Mona Joans
I just started storing my travel trailer there Sept. 2014. The new manager is very pleasant and helpful.
Location of facility inconvenient. Very good service but probably would not go back.
Very helpful and accomidating
Very friendly helpful staff. I have used other storage facilities in the past, this one provides the best service and space at a reasonable rate.
Very nice with paved parking for your motorhome.
The storage service was good and now that U-Haul has taken over the service is excellent. The people are friendly and the units are very clean and the grounds are actively maintained.
I am very happy with the service I get at the facility. However, I`m not impressed with the calling center. It`s not customer friendly at all!
It was just what we were looking for, just wish it were closer to home.
The staff was fabulous, they were very helpful and easy to work with. Very pleased, Marilyn Triplett
Cheerful, friendly and accommodating service employees. Updated security systems.
I was extremely satisfied by all aspects
I kept getting emails to pay the rent when I had moved out in time.
Alicia was especially helpful and friendly.
As good a moving experience as you can have, very nice young lady working the desk on Memorial Day.
Quick and friendly service.
This is a great facility! I felt very comfortable leaving my belongings in a unit for over a year! Very friendly staff that helped me with paying my bill over the phone each and every month!
My only problem is when you call the phone number listed for the facility with a problem you get a u-Haul representative not on the property and they can`t help you or contact someone who can.
Everything as stated in questionaire
Polite and friendly experience
Both Alicia and Diane were always very helpful and friendly
When U-Haul took over the facility the new manager informed me they would honor my one free month on my current contract. She forgot several times. I don`t care about the $45, it`s the principle.
Delivered faster than date set.. With the weather we`ve been having I was thrilled it delivered early . It was home before I was !! Thank you !
The woman in the office is extremely rude
Rude staff that were not helpful. I will be letting my friends know to avoid this location.
I had no problems with this business. The staff even helped with snow and ice removal on a moments notice during a cold February move. I would use this u haul again.
Diane was the person working in the office on the day we got our storage unit. She was extremely rude to me and my husband.
Alicia treats us very good. Always polite and greets us by name. U-Haul is doing some great upgrades!!!
The 2 managers where AWESOME to deal with
They were very helpful with their suggestions and very nice. I have moved 5 times in 5 years and in the past have rented U- Haul trucks. Thank-you
people working there were not friendly. I needed to move my rig and was given 1 day notification. No one was ever in the office.
Office staff was rude and abrasive . I will not return.
cant even call to pay your bill
we found the presence of mice and we had mold on the back of one of our tables.I thought i paid for a climate controlled unit.
Everyone there was very helpful
I work at Ford Motor Co. up the road,I will recommend this facility.
Two sisters with two different stories
Mgm was very rude after purchase of storage
Improvements to the facility are notable and appreciated. Payment program is convenient and confirmation of payment is rapid and accurate. Thank you for the service provided.
It would be helpful if I would have been able to get a printed copy of my refund at the time of closing the account. I was given the amount but nothing printed.
Phone contact with the site was not available for 24 hours
I do not have a lot of confidence that my site has been cancelled. I sold my rv and no longer need it.
Alisha Evans was awesome.
Alisha Evans was very helpful in meeting my needs. She made the whole experience a very enjoyable one.
Everything went smooth. thanks.
Your still billing me, I canceled account and removed my trailer.
The worst run company I have ever had to deal with!!!!!!!!
I walked in not really knowing what I needed and the employees were more than happy to assist. Place looked well kept and I do feel that my belongings are safe there.
Lots need to have better markings
Staff Dianna was fantastic rep of Uhaul
Alicia was very helpful in my new contract completed.
The staff was Top Self... Very helpful..!!
The staff has always been very friendly and helpful.
All the above plus a reasonably priced service
After being given my outside storage number I could not locate it due to faded and impossible to read numbers.
The staff was very friendly and very helpful.
Pavement was never fixed, we were told many times it would be, especially when the expansion was done. We were sent notices after we removed our equipment and notified the office, it took three calls.
the young guy that helped us was very helpful and friendly. customer service you don`t see very often these days.
Prompt and effecient. I called to inquire about travel trailer storage and 1/2 hour later the transaction was complete and trailer stored.
the woman that helped me was very nice. the gate gave me a hard time entering that should be looked at.