Customer Reviews for U-Haul of Milpitas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Milpitas
advertise price was $1.39 and charge us $1.59.
Customer service was very friendly and helpful. I was very happy with everything.
The uhaul truck was in a bad confition when we have taken it. Also why is there an 80$ charge on my account. Thevrefund hasnt been given yet. As per the bill i should be charged only 24.94 why am i charged 80$
They were fast, accurate, courteous and helpful.
The staff who helped me were very friendly and nice. However, the location itself was poorly staffed. There was only 2 people working at 10am on a Sunday, and one of them was busy fixing a car so there was only one person working the counter. I waited almost an hour to get checked in and picked up my rental at 11am...I reserved it for 9am. Please staff more people to help out at this location!
Everything was great! Your employees are terrific in this uhaul store!
Auxiliary port to listen to smart phone
Can't think of a thing to improve. Experience was excellent. No problems. Kudos to the team.
A most impressively run business. They know this business inside-out, customer service is A+. Use them
regularly for trailers that are so heavy duty-can't buy
a trailer as good.
Excellent customer service
Was told restroom was out of service. Two attendants asked me to move trailer with my car to storage location. Seemed like they weren't engaged or integrated in customer service.
The person (I believe CJ) who helped me out over the phone on Sat evening with the reservation was extremely courteous. However, I can't say the same about the person who attended to me on Sunday. To begin with, he brought out the wrong van (or he messed up the mileage and fuel details for that van). Then he brought out another van and did not provide any walk through and was rude when I asked a question and then simply walked away when I had something else to ask him.
If it hadn't been for the help I had received the previous evening, I would have walked away from this location and taken my business elsewhere.
Fasted check in/check out ever ! Thanks so Much !
Minor issue - the issuing attendant pulled information on the wrong van. Mileage and gas level were way off. He explained that the numbers were similar. However, it took a little extra time to straighten out.
Check-in was very smooth with hand held app.
The employees were very helpful and courteous, so please do not change anything.
Great staff and very helpful.
Well, I would check with the location to make sure the equipment is available for use. When I made the reservation I requested an enclosed 4x8 trailer, but there was no such trailer available at the location. Since my schedule was pretty tight, I had to settle for an open top trailer. While I was able to complete the move, it was definitely inconvenient and required some changes to our original plans.
very efficient opperation, fast rental and return, always
has what I need
Every thing was great just i reserved u-haul close to my home but i had to pick up from u-haul that was far and custumer have to pay more money for more milagr
Friendly staff. Late drop off an advantage.
I believe the person at the counter's name was John. He was quick to help and got me set to go in minutes. I also dropped off the truck back to him and I was on my way quick and easy.
I got the truck from one loaction and the trailer from another, both places charged me for the trailer so I have to chase down a refund which has lowered the experience rating.
John who checked us in was awesome. He was very quick, friendly, and helped us with all of our questions!! I wish all customer service people were like him.
no complaints, agent was very knowledgeable and helpful!
The price change several times
Absolutely rude manager! We reserved the large truck but when we got there we saw one smaller one is getting returned. We asked for that and the manager said no. I tried to call another location to see if they have smaller one available, the hiring manager told me in a very rude way that good luck you cannot find! Aweful facial expression veryyyyy rude! At first they said they do not have furniture dolly because they did not want to open a new one. Then after they thought they are going to lose us to another u haul location they said no actually we have one!! Verg bad experience! Poor customer service
A lot more crowded than the spacious location in Chico. Very helpful personnel as in Chico location.
Everything is Easy even though for a first timers like me. Thanks.
Excellent location, specially Mr. David. Very helpful, curtious, and an excellent employee.
Nothing keep up the good work ??
Both guys who helped me are terrific! they are knowledgeable, courteous, polite and got everything done in no time. I have been coming to this place for many occasions, and will definitely recommend to all my friends and colleagues!
Thanks guys and please keep up the great jobs you have been doing!
Service was prompt and friendly
It would be great if the 4C Council could get a discounted rate since we use this service regularly.
Good and fast service thank you.
The man who gave me the truck lacks of basic knowledge (how to turn on the truck loading light,what is the emergency number for road assistance...his answers for my questions are the same: I don't know)
Only wish a restroom was available
In and out quickly with clean and equipment ready. Fantastic service!! Thanks Dave.
the truck had a shifting issue. it took forever to go up a hill.
the truck was really bumpy when driving even at low speed like 10 MPH. The tires really need a balance.
The passenger side mirror is loose and moves from its set position.
Customer Service is awesome!!
Paperwork was done within 2 mins.
Thank you UHAUL
Great customer service from Glen he met all our needs and questions.
While advertising I was told in the website that per mile it is $1.19. once I drop off the vehicle they charged $1.59 per mile. I have to talk to the representative on this.
I ordered 12 furniture pads and thye did not put tjem on the truck.
I was very satisfied. They were fast.
The van was very clean. The staff were friendly, quick, and attentive.
My reservation was for originally a different location and I wasn't told about the change in location until I showed up at the original location to pick up the truck I was very upset to find that it had changed location and I receive no notification when I went to the new location I asked for some kind of discount for my time and trouble and was told no I had to call back till 1 800 number when I call the 1-800 number I got zero response the phone kept ringing and ringing and hanging up on me over and over again I never got through to an actual person
Both of your employees were very helpful and pleasant.
I wanted to rent a motorcycle trailer to take my gold wing in for service. Originally I was going to rent the 4x9 motorcycle trailer with the tire chock for the motorcycle. I went to the rental yard and found a 5x9 trailer that also had a motorcycle chock. The clerk helping me jotted down the trailer number and modified my reservation to the larger 5x9. Two days later I went to pick up my trailer and the one 5x9 trailer was not there - gone, rented. I needed a trailer so I took a 4x9 instead.
Why was this important. The gold wing motorcycle weights 903# on the showroom floor. The 4x9 trailer is rated at 950# cargo weight. I will have to drain most of the gas, empty all saddlebags before I feel the bike is well under 950#.
The 5x9 trailer I originally rented is rated at 1,650# cargo. A much higher safety rating for my motorcycle.
I am upset because the clerk and I wrote doe the unit number of the single 5x9 trailer so it would be there when I came by to pick it up. Gone is gone.
I have learned some things about working with U-Haul. Not all 5x9 utility trailers are the same. Many of the newer trailers have that integrated motorcycle chock. The older trailers do not and are not designed to trailer motorcycles.
What have I learned? Go to the rental yard that morning or prior evening to verify the trailer you need is still there. Give yourself time to go to another yard for what you need.
Hello just one think 1,59 per mile NO COMMENTS!!!!!!!!!!
I didn't know there was already a dolly and pad
that came with the truck, I paid for another one
if that can be mention in the specification that will
charge the quoted rate and don't bundle miles in. I went over budget due to their up-sells and couldn't purchase the item that necessitated the truck.
Late drop off went smooth
The speedy electronic checkout is AWESOME!
always great customer service!
Awesome customer service, we had some issues with wiring for a 8×5 Uhaul trailer. The shop in San Jose was very kind, understanding and the employees displayed a professional attitude with great customer service. The wiring issue was resolved and we were able to complete our trip with no issues. Thanks again and we will look forward to using Uhaul again. ;)
Not charge for the unused equipment, i.e dolly, furniture pads.
The guy who helped my dad and I was very nice and helpful. A great experience.
I liked the new ford Truck. They are good.
The whole booking/reservation process is a nightmare. You need to make some major changes before I ever rent from you again. Don't reserve a truck for someone if it is not available! How hard is this? The savings on a Uhaul truck are not worth the time I had to spend dealing with all the reservation crap. Get it together Uhaul.
Hire more people so they can answer phone instead of all calls getting forwarded to national call center even when called local store. The store wasted my two hours because their truck did not have a license plate and the national call center did not know what the store should do.
Both clerks were very professional. I am happy that I rented from this location.
They changed the location on me the day before, (to 29 miles north where I'd be picking it up in terrible morning traffic so it'd probably take up to 2 hours) so I had to contact customer service, then they ended up changing it to a slightly closer one and gave me an extra day, so I picked it up the night before. I was upset mostly because i am driving south and those locations opened at 9 am when I wanted it by 7 am. So I went from being very upset to getting over it once it was settled. The man working at the milpitas location however was very nice.
excellent customer service - really nice guys - very helpful and easy to deal with
the guy that helped us seemed like he didn't want to be their & we were bothering him.
The milpitas uhaul location is always helpful and pleasant. They're the only part of my uhaul experience which has been good.
Special thanks to John that inspected and tested my
truck the night before. Very nice to deal with, knowledgeable...
They knew what they were doing and did it quickly and professionally.
Always happy with the service and rentals at this location. Robert was very helpful.
Thank you for making time adjustment
Get reservation system squared away. I had to go to two locations because your guys did not have what the computer said you did. Very frustrating. Last week I had my reservation ( a different one) cancelled before I picked up my unit.
5 stars, staffs and equipments are excellent.
None! It was speedy service when we picked it up.
Nothing except keep the same employees. I interacted with 4 different employees (plus the phone support person when I needed to extend my rental for a few more hours). They were all very professional and courteous. Thank you!
Have more than 1 person working
I was given a smaller truck at the last minute. Truck windows were very dirty. Steering wheel was sticky. Check in space was cluttered and dirty.
2nd time there in a month, both a great experience.
I rented a Truck and car towing. The problem is that I had to pick the truck and car towing at two different places...wasted time picking it up at two places!!!
I made a reservation online and it got messed up and ended up with a truck smaller then what I ordered and ended up paying more then quoted online
Early check in process didnt do any good; still waited 40 munutes to get my truck. The two clerks were fantastic; they just need someone to bring out the vehicles being rented instead of them doing everything.
Good service. Please keep it up, guys!
I honestly can't think of anything you could do. I was in and out on receiving my truck and then bringing it back was as easy and fast.
None excellent service fast and convenient.
nothing, everything was perfect !
Get me in and out sooner. I shouldn't have to wait in line for 20 min. To pick yp or worse, drop off. Make it more stream lined. This time it was in and out quickly, but not so much in the past.
Disappointed in end price. $19.95/day sounds fine, gas sounds fine, $1.09 per mile sounds fine. But $200 for 2 days, 120 miles is steep. It just is.
Great customer service, excellent attendant.
This location does a very good job. Everything went smooth from pick up to drop off. Awesome crew!
At one point, when I'm ready to return the truck, the truck won't start. Calling UHaul redirected me to roadside assistant, and it's endless waiting.
Finally, after many frustrating minutes and attempts, the truck finally started. (w/o Roadside assistance)
I have used uhaul several times but this was by far the quickest return I have ever made. I dropped it off and was in the road in just a couple minutes. When I pulled up there was an employee walking toward me already. When I parked, another opened up the back to make sure i didn't forget anything. They did a walk around and filled the paperwork out very fast. It was impressive.
Drop-off was quick and easy. Sent final invoice to my email.
Location was closed at time of drop off by 2 minutes.
This was not a good experience. The website preselects all of the moving supplies which raises your cost. That seems very deceptive. In addition, the line was so long when we arrived that we didn't get our van until almost 45 minutes later, but the due time was the same. It would be better if U-HAUL left it up to the customer to choose what they wanted and didn't force your to buy things you didn't want. In addition, I was immediately spammed by after I provided U-Haul with my email address. Very poor and it does not make me want to do business with U-Haul online again.
I rent from here about once every month to haul gear for my band. Their staff and cars are always dependable. They take care of their vans and I can always trust that they will not break down.
I've been to other uhauls and have had bad experiences with dirty vans and staff actually sleeping underneath the counter! All the more reason to stick with the Oakland Rd uhual !
Excelente customer service.
No comment, everything were perfect
amazing staff, specially dan. he helped me find a truck even though i did not have reservation.
All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.
Thank you to Dave and Shawn
The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.
Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.
Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.
No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!