Customer Reviews for U-Haul at Alameda Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alameda Ave
Called ahead while on the way to turn in the truck during a snowstorm. Couldn't believe that everyone went home with no instructions on what to do, even though I had called 15 minutes before arriving.
Benjamin was super knowledgeable and professional
Great job. Efficient and friendly.
I went to the U Haul this place was good but when I dropped off the truck at the location I was told they were just leaving so I got charged an extra 60 bucks I would like my money back I will not use you again
Nothing........don't mess with success !!!
Brian at the front desk had AMAZING customer service!!
Very friendly and helpful
The van we rented was dirty when we picked it up and then I was charged a $25 cleaning fee which was never explained to me. We were charged for something that was not a consequence of our use and for which were never warned about (nor was it mentioned in any of the paperwork we received). Far overpriced. I won't be renting from uhaul again.
Ended up having to go to this location after the selected location did not have the truck I reserved. It took approx an hour for this location to provide the 15' truck I had reserved. The rep indicated it was a computer problem that was only offering in-town trucks. The delays at this location caused some problems with my moving schedule. Truck was dirty.
Have employees arrive at work on-time, so there isn't a 45 minute wait time to pick up equipment.
Benjamin and Jose were amazing, friendly, courteous, and respectful. This was a great experience.
I reserved a 10 footer, but when I got there, I was told I couldn't have that because it wasn't meant for one way, so I was forced to pay more for a bigger truck with space I didn't need. This is the second time Uhaul has done something like this, so I will not be going through you again.
The staff was very professional and informative and had a huge selection which can be uncommon that you have to go out of your way to find what you are looking for. I recommend this establishment.
Juan was great! Very friendly and helpful.
The Alameda location is seriously UNDERSTAFFED !
The sales guy was a little off...kind of hostile and didn't like small talk. Very professional though, just a little awkward.
Benjamin was very friendly and helpful in securing the services I was requesting. He was informative and provided for a very positive UHaul experience. Thanks!
Best service I have experienced anywhere! Benjamin was so helpful and wonderful to work with! Juan installed my hitch in record time. Overall, the best customer service Ive ever had in my lifetime! Unbelieveably positive experience! A+
Need more people to serve customers. Only 1 person with each needing 15-30 minutes of assistance. Long wait was poor.
None. You guys were awesome.
the cost of the hand truck in the back was not explained I did not need one but it came with the truck and I was charged for it If I had known that was going to be extra then I would have left it at the center. Also the appliance hand truck strap did not work correctly but it did the job and was needed
Have more than one person working on a busy Saturday, and appropriately charge people based on the costs outlined in the contracts.
The guys at this location are customer focused and friendly. Thank you from a rookie renter!
Usually I would give a great review for ordinary service. But this location and manager charged me $120.00 for a scratch on both sides of the truck that I rented. I don't believe that this was true and I believe this occurred because I did not accept insurance on the truck. I did choose to have insurance on a previous truck with U-Haul a month earlier and I did not get charged for any scratches. So, I believe the insurance really is a precaution so that I don't get ripped-off from U-Haul itself. I would have liked to talk with the manager but instead we just exchanged voice mails and he said that the matter is resolved on his end - no discussion or resolution. Therefore, I will not recommend U-Haul to anyone and I will rent from some other business the next time.
Benjamin Cordova was awesome, and had a great personality.
The location is a bit tricky, they had brand new tires on the trailer but the door was very sticky going up and down on the trailer. The 2 gentlemen working Benjamin and Juan were professional and knowledgable. I would recommend this site!
Equipment was is great working condition anf operated great. Staff was helpful and friendly
Get your call center in synch with the rules of the Uhaul they are renting out of. I was charged with an extra 75 dollar fee because the guy from the call center told me I could return the U-haul the next morning and the guys at the location told me that was not allowed. You guys suck!
Reservations were incorrectly recorded and truck I reserved was not available.
Towing mechanism malfuntioned and could not be turned off, causing vehicle to burn significantly greater fuel than required.
Challenges returning truck to uhaul in NC as nobody was in the store during business hours and we couldn't reach anyone by phone.
Benjamin was so great. Super nice and helpful.
U-box is exactly what I needed for my moving. My lease was up and my new place is not ready yet. U-box saved me the middle work of transferring everything to a storage facility.
2 u-boxes do not fit a two bedroom apartment as advertised
The location was very clear and the manager, Ponzi, was extremely helpful and professional. My only critique is that it was understaffed and took a bit to get service.
Ponzi=beyond amazing+exceptionally helpful! Took the time to answer all my questions. Made sure I knew exactly what I was paying for when. Went above beyond when MovingHelpMovers were negligent.
My experience was good until I was called today saying that my U-Box had still not shipped 16 days after I called and spoke to someone and told them to ship it. This is ridiculous and unacceptable.
was told the boxes would be delivered by Wed. On Wed, the day boxes were supposed to be delivered I talked to someone and boxes were not even shipped yet
Ponzi called and said I needed a lock. No one told me that. Please call back to discuss
Amazing service - they were extremely nice helpful.
The box arrived 1.5 hours late and the 10 furniture pads that were supposed to be included for free were not there. I didn`t have time to go get them and had to wrap my stuff in blankets and rugs.
Manager was very helpful and gave excellent service.