Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
The sales Rep was resourceful and helpful.
The guys so helpful ,keep it up .
But when I get my 6 dollar back I need to buy a cigarette hahaha?
This location needs more space for customer parking of their vehicles and separate entrance/exit lane.
they are fast and friendly.
Andre on duty was great and easygoing. Overall a great experience
Prices for one way VS two way is really confusing
Truck broke down qith flat tire. Didnt finish moving.
A truck doesn't have winter tires. NO COMMENTS..
On my trip there another customer was invent of me when I arrived so I stopped in line to wait my turn 10 minutes later I realized that he had been done with his transaction an they were holding a personal conversation I had to say excuse me but I do have business to trend to to even get the clerk to acknowledge me even standing there
I brought the truck back at 7p and the store was already closed and it was snowing and they charged me for not cleaning off the back of the truck. I have to rent another one in about two weeks but I will not go to that location on 55 and chester.
Service was very good and fast. Answered all my questions and helped me hook up the trailer. Would recommend this location highly to anyone.
Let customer know they'll be returning after hours. They might not realize.
Everything about my experience this store was just fine, including the well knowledable phone an comical store representatives. Thanks U-haul.
Have the dolly ready so the customer doesn't have to wait for it to be located. Service overall was great, I was very pleased.
The truck wouldn't drive over 60 on the freeway. The stirring wheel lock. Had to call roadside assistance.. look it up you tube to solve the problem.
The truck I rented had a poor transmission. It was difficult to shift into drive.
The truck was not well maintained. The gears on the truck were messed up and kept getting stuck. The employees did not act concerned when I brought it to their attention. I was not satisfied with the service I received.
Always a great experience -- very professional, courteous, clean, organized, efficient. Kudos!
have more people working on the weekend to assist customers. there was one guy doing everything which caused customers to wait longer.
The experience with U-Haul at the E 55th St location was excellent. If we ever need U-Haul again, that is the location we will be using.. Thanks,
100% improvement with the new manager
A lil pricey for what I needed but overall great experience
Contract # 80387833
I was charged for using the dolly, never used it the ties were never touched. I called it in when I saw it on the bill.
Andre was a really great help in explaining how to use UHaul, giving me tips on making the most of my experience, and being an all around friendly person.
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thank you U-Haul for being great!
Andre was very respectful,
I hope that the previous comments made were received by your company,and as far as I'm concerned nothing needs to change other than getting good help to assist Mr. Andre in continuing to execute excellent professional service
Great place to rent from!
Truck brakes were bad the truck smelled horrendous and before I left the oil light came on and he put 4 quarts of oil in the truck just to get oil to register on the dip stick
Overall it was nice and its convinient for shifting
Take the time to explain emergency brake operation and items on the dash.
I arrived 30 minutes prior to my scheduled time and I want to suggest clients be given the leeway on time even though I understand the system assigns the time the moment the contract is drawn up. Please let your customers know over they phone when making a reservation that you will be offered insurance and the additional cost if desired. overall my experience was excellent. I appreciated Justin's assistance and that of the office managers. The gentleman that assisted upon returning the truck was very nice as well. thank you again.
More parking space for private cars NO PLACE TO PARK had to walk across dangerous Chester Av and trying to enter the facility is bad travaling south because E 55 gets pretty busy other than those things the experience was average
I am very please, and plan on using it again shortly
Robert T. Lawson sr
I prefer that customer parking be available on the premise.
I received great courteous service, the young man was very pleasant and helpful. I always come to that particular Uhaul building for all of my moving needs and I highly recommend it.
This location was clean welcoming and professional. The location on east 55th at the Just Wireless store is a joke. My pick up time was clearly noted for 5:00 PM and when I arrived at 4:48 PM they were closed. They were to be open until 6:00 PM. And I would like some compensation for this unprofessional disregard for me as a customer.
The blanket bag and dolly are always in my way. They take up space where i need to place long structures. Other than that my experience with Uhaul is superior.
Excellent Staff and well educated on U-Haul's products.
I rented a pickup truck for 19.95 + mileage. When I go check out I get additional $10 charge. The cashier said it was mandatory because the pickup is not U-Haul but a third party therefore I had to pay for insurance. I was surprised I was not told upfront and felt blindsided by the charge.
Mr Banks was very helpful and courteous. The truck drives well and we had no problems. Will recommend this location. Keep up the good work
No complications everything went smooth thumbs up to u-haul on East 55th Chester Avenue in Cleveland Ohio
The manger was very rude and not friendly at all.
The service rep was kind, professional, and very knowledgeable about the products. He also offered other products for my moving needs.
if you get there little early shouldn't be a problem getting your truck
moving is hard enough, the same things you ask of a customer you first and foremost make sure your giving.
Make sure the locks work on the back of the truck and make sure the employees explain what is wrong with the truck before paying for it. I was told it may not start sometimes and if that happen to put it in neutral.
THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.
I had to get my boxes at a time i was under a lot of stress. The staff was not just helpful, but they went beyond what was expected. I continue to recommend these services to anyone that will listen.