Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
We rented a 17 inch on 7/23 - 7/24. It was one of the hottest weekends ever! I was not looking forward to this two day task, but Hannah was very helpful, courteous and accommodating. Moving an entire house is a challenge all by itself and Hannah made sure she could provide the easiest transition possible. We had to rent the truck for one more day and she got us back on the road in great time. Also, the young man assisting was very pleasant, cleaned the truck and made sure it was presentable to take out again. U-Haul, you have the right people representing your brand! Thank you very much!
The dashboard kept going on and off. The fuel gauge constantly when from 0 to 3/4. As such, when gassing the truck back to 3/4, I went over. In reality, I should be reimbursed the cost of this trip. There could have been serious accidents and injuries as the truck was malfunctioning.
Very friendly staff. Clean facility and experience was great! recommend to anyone moving in the Cleveland Area!!!
I had picked a different location. My pickup location was changed without asking my permission. I was not happy about that. It could have been handled better.
The employee we interacted with was courteous, informative and extremely helpful. I was very satisfied with both the service and location of this rental facility and would definitely use it in the future.
Staff are pleasant and efficient.
The location manager, Andre, is great. He is very helpful, explains everything thoroughly and goes above and beyond to meet his client expectations.
The agent I woke with upon my return was very unpleasant
Traffic flow in the parking lot is a little strange, but I'm not sure there's much you can do about it.
I did not check the van before getting into it, because the gentleman said that he was the cleaning man and I saw him when he got out of it so I thought it was clean until I got to where I was to load up the van and there was sugar in the back and trash. Other than that I was satisfied.
Terrible location. Hard to get to. Store itself was very good. Location was very bad. Truck stunk and was dirty.
this was the worst experience of my life with you guys I've been doing business with you guys for years and this has been unacceptable I order a pickup truck and a motorcycle trailer at this location the truck was there but the trailer was not had to drive to another uhaul to get the trailer out the way then go get my bike the took two hours then dropped off my bike then had to go take the trailer back off first at the one place then dropped off the truck a two hour job took me six hours it was .59cents a mile I put on 59miles on the truck it was to many hours and time bad day
Very friendly and helpful Agent!
First of all your manager , Andre should be commended for very professional customer service skills. And as far as improvements , the feed back that comes to the manager from the customers shall be listened to by corporate. Customers are the people who need and use products and services. Some custmers have suggestions that could further add to your already successful business!
I thought it was weird that they gave me a truck with check engine light on. However, the service here is 5 star. Andre and Daniel are friendly, knowledgeable, and go above and beyond for customers.
Andre Banks was fabulous and very helpful. He went over and beyond to ensure that my experience with Uhaul was superb. I have been a continued consumer and thanks to Andre I will continue to patronize Uhaul. Koodos to Andre for providing Excellent Customer Service and putting the customer first.
They were courteous, personable and fast.
The truck I was given had to be driven in drive three. Was not able to go in reverse. Would neve rent a truck again.
Extend closing hour to possibly 8:00 pm.
The whole transaction was very painless. The location was excellent, the manager was very friendly and helpful. Also very accommodating towards our time constraints. Great job!
Love the location. I don't like going to corner stores and strange locations. This one is comfortable and knowledgeable.
We went to two other locations first, both of which seemed VERY sketchy--though it is, of course, Cleveland. This one was professional and clean, and the associate knew what he was talking about.
Very friendly, excellent service, will be a return customer! Thanks!
Andre did a great job getting us in and out for a short term rental!
The previous user has smoked unfortunately so airing it out would have been nice.
Overall good experience.
The truck door lock, was very difficult to secure. After usage, when we pulled in to deliver the truck in in the condition we received it, there was a U-Haul truck with lights on. I checked to make sure they weren't backing up while we were puling into lot. There was no one in the front seat. Suddenly, we heard music blaring from inside the truck. Someone was inside of a truck, partying in the lot. The truck door lock, was very difficult to secure. As we had people up to shenanigans in the lot, those truck doors, with a dolly should be locked. It was a pain, and very unsettling.
The General Manager, Andre Banks, provided excellent customer service and was very knowledgeable .
Andre the GM was the man!
Great front desk customer service
No improvements are warranted. The service was excellent and the staff was courteous,
extremely helpful and very knowledgeable.
Great experience overall! Service person was very helpful!
Hire more people like Andre and Dan from the E 55th store. I don't go anywhere else and I go out of my way to go to that store because of the amazing customer service. Give them both raises & some vacation time, good help is hard to come by!!!
Nothing; great service and equipment. Thank you.
Horrible service and worst customer satisfaction I've ever had with a company.
Don't give your customers a hard time about parking. If you don't allow parking there you should tell people when they reserve a truck. Then I would've gone somewhere else If there was no place to park my car
Manager was very rude and unprofessional.
All the staff was very courteous and helpful.
I never have a problem renting a vehicle
People working there are not very friendly and slightly rude.
The guys that I worked with are awesome. Have rented many times from this location and will continue to do so.
Manager on duty was a really cool guy. I was in and out of there. He was very professional. You have a good man running the place.
Received well-maintained vehicle, clean, everything worked well.
Thanks to Andre & good crew.
I have been a loyal customer for two years. I will never return. The price I was quoted was 2x the amount charged on my credit card. Their in store video will clearly show the sales agent quoted me one price then billed me a higher amount that I did not discover until the next day on an email. Now I wonder how many times before could they have possibly done the same thing. I thought they would have made the over charge adjustment after I called to voice my complaint but they said no. I will never return after being a loyal customer for 2 years coming every week from May to October to rent a trailer one day a week.
Good customer service. My only complaint is that the cigarette lighter did not work so I could not charge my cell phone.
I was able to do everything and there is no improvement I can think of at this time thank you:
I came to this location and my truck was ready cleaned and service was fast and drop off was fast as well thanks to the manger and a awesome crew
Your employees were very respectful and kind
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thank you for all you do!
Absolutely nothing... Andre (General Manager) was GREAT! We are actually going back this weekend to get a quote for another move - solely because of him. However, Kathy (a service center representative) was horribly rude to me - I asked that we extend the rental for 20 mins and told me I "HAD" to return the truck that second. She literally yelled at me. I don't normally complain about costumer service - but she was extremely hostile.
I really enjoyed my vehicle rental service provided by U-Haul at Chesterfield Ave. The truck was very very clean and well manta inedible and the customer service was excellent and fast! No Hassel and no hidden fees! I will come back when ever I need to move again.
THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.
I had to get my boxes at a time i was under a lot of stress. The staff was not just helpful, but they went beyond what was expected. I continue to recommend these services to anyone that will listen.