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SELWYN S.Customer Reviews for U-Haul at Flatbush
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Winston was very quick and professional - did a great job!
Joseph V.Good
Fernel M.Chrissy who assisted with processing the rental was pleasant, patient and attentive to her customers needs. She readily answered questions She worked expeditiously to get the customers processed and into their vehicles. The gentleman outside checking in the returned vehicles was also very patient, courteous and helpful. Pleasant knowledgeable staff!!
MICHELLE M.If person returns late just charge them. Late fee.. Amen.
EVELINEE A T.Nothing both rhe rental lady and the intake guy was perfect. Thank u
larry H.All. Good
Keith C.The U-Haul app is not user friendly. If not for the representatives inside I would not be able to get the rental out. the app is glitchy and just keeps going back to the home screen and you have to input all your information again. Also, I am unable to retrieve my final receipt. I returned the vehicle at around 530 (DLST) caught me off guard. I am not able to view record of the reservation and return on the app.
Daniel J.Why is it so expensive on the weekends?
owen B.Just keep doing what you doing
KEVIN B.Majority of the staff is extremely rude the lady who did my rental was rude and negative from the start this location is always unprepared
JEREMYD G.I prefer this location above others. The staff at Kings Hwy work hard to make your pick up and drop off as quick and efficient as possible. The vehicles are always well cleaned and disinfected and maintained very well. The staff is always very helpful ti answer all questions no matter how busy they are.
Natacha Y.You get what you pay for!
DANNALYN B.Better customer service care. Waited way too long to get seen. Wasn't very pleased with my experience.
Emmanuel P.The wait time is too long however once the process begins the staff is very helpful and knowledgeable regarding merchandise.
Elizabeth Q.I haven't thought of anything yet
SHARON S.Keep up the good work everyone💌
Lyssa B.your flatbush location is not safe!
Micaela Andrea G.Service was a bit slow.
DWIGHTALLISTER S.No one clean the snow of the top of the van and I was stopped and given a ticket. The outside attendant who take care of van refused to move other vans out of the way to allow the van to move from its spot, not good for customers
Errol R.Really friendly staff! They seemed to enjoy working with each other and working there.
Dominique L.Very very very very helpful
JASFAM A.Keep the good courtesy.
CALIXTE E.Make sure everything that is requested at check in is available and ready to go and have adequate staff.
Joel W.The U-Haul app is horrible it took me almost an hour to get approved to get the U-Haul that 1hr into my time.
Richard A.After hours drop off was very helpful.
John S.The location is in an easy to access location. The people there, including the day laborers outside asking to assist in moving efforts, were cordial and helpful. The gentleman who did the actual installation was professional, friendly, efficient, and did very good work.
Gerard O.The woman who was checking everyone in was AWESOME! I've never seen someone so competent and able to multitask like her. A true gem. Do not loose this employee.
Vanessa R.There is no point to have staff if the customer has to do all the work ,and this particular location the customer service is BEYOND HORRIBLE,.THEY'RE SIMPLY DISGUSTING
CHRISTOPHER O.The employees at this location fail to realize that they are at work and everyone they are dealing with has a job to get to. Also when having older customers it doesn't make sense to them to use an QR code, and their attitude is horrible.
KASEEMK C.Awesome service. Timely and professional.
MARVIN H.Nothing to do to improve them because everything is going just fine
HENRY R V.All the trucks a rented from this location smell like someone smoke weed in them.
MOISE J.Nothing, just right the way yall are...
KERRY W.Customer service at his location is very poor. The lady at the front desk is not polite at all. I had to ask for the manager. He took care of the matter
Francios M.The worker needs to have a more human face not everybody knows how to work there app
STEPHEN A.N/A
Simonia M.The employees was very rude and had attitudes when u asked them to help with the online process. If you don't want to work then stay home. Very unfriendly associate at the front desk. Not what you expect for customer service.
JAMES L.Thank you
BEKA G.Have better online service truck pick up
Gardy L.The online registration is time consuming to people who are not computer savvy.
ERICFITZ ARTHUR W.Quality service/great customer service
Elliot W.The truck was horrendous!
AARON M B.Very friendly and courteous staff.
Nydia G.The customer representative at the front desk is very bad. Hoggish piggish, no respect. For the customer
LYNDON W.Very friendly and helpful. Thank you
MARIEL A.Change the customer service ethnics of every employee at this location. Starting by firing the old woman who works at the desk.
Earl P.Staff were helpful.
Kameshia R.No comment
MARK W.Very good service
Fernel M.Appreciate the services and I'll recommend my friend or others to
pierre F.Explain the return feature if the facility is closed when you return. Check out must be done in the vehicle and pictures must be taken in the vehicle during the return phase before dropping the key 🔑 in the drop box. And that will be a good experience.
CYRILB F.Great team of workers
WAYNE F.