Awesome staff, clean, ready to go rig. These guys are the best!
Kelli ClarkCustomer Reviews for U-Haul at Powell Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy in/Easy out! Love it
KARLA HERNANDEZBarebones location with little equipment but staff is awesome.
Lisa NewberryDash messages should probably be checked after every rental.
Todd HutchinsonYou charged me for gas after I had put gas in it. There's no way it took 4 gallons for the short run I made.
pamela hickmanGreat customer service
Ainsley NunezThis is my favorite location in Portland! Thankful for all of the staff here.
Nathan CohenThe van was not in good mechanical condition and it was gulping gas
Oluwasegun OmotoshoThis is simply the best location to rent from. Sean and his amazing team provide the best service in town. I rent from multiple locates frequently throughout Portland. I’ve seen it all, some are bad some are worse. Uhaul On Powell is number one. 🏆
Dustin ClarkI tried using the online check-out process and it was a disaster - thankfully the folks at this location jumped in, took over, and helped me get on my way. There are some significant issues with your contactless checkout process that could be improved - most notably if you would prompt folks to collect their additional information as well as the 'contact' the evening prior - it would allow more time to work out any issues before needing to pick up the actual vehicle. I also think that some of the screens in the check-out process could have major improvements in clarity as to what is going on or what is needed from the customer..it gets a bit confusing at times. I say this from the perspective of a systems analyst - this is one of the more problematic checkout systems that I have interacted with. Again..the folks at the location were wonderful and took good care of me - just the automated system needs help. Thank you!
Jess GoodwinThe GM was very friendly and helpful. Will rent from this location again.
Gregory SmithEverything was easy and efficient for my move. Thanks!
Tara BriteRental went very smooth and clean everything was excellent
Barbara GomezEverything was great! The employees were so helpful and kind!
Angela JonesSuper friendly staff and ease of picking up and drop off were 10/10!
Jane AverinManager Sean Cark misled me into thinking he was going to install a wireless trailer light sensor in my vehicle (which I brought to the office and left with him). He then insructed his technician to install a wired system that I never asked for, charged me over $200 for the wired system he installed, and refused to refund me when I requested a refund for his office installing a writing system that I did not ever ask for. I literally put the wireless transmitter and the wireless light system on the counter in front of Mr. Clark before this installation happened - and asked him to install that specific wireless transmitter, which he said he would. At no point in time did Mr. Clark inform me that he was going to install a wired system that was incompatible with my wireless trailer lights. One other male employee witnessed all this (and it is on camera). He knew that's what I wanted installed, and I left those items with him with the understanding they were going to be installed. At no point did I request a wired system be installed in my vehicle. Please issue immediate refund.
Ian BaldwinThe manager was amazing! Personable, helpful, knowledgable and cool dude! I will only rent my future PDX uhaul needs from him.
Paris FontesExperience was perfect. I would recommend this site for anyone looking to rent a Uhaul trailer.
David LodenYour team at Powell is top notch. Mike is the man! -JP
John PiersolTell them where the gas cap is on the Ford cargo vans. The person who helped me when I called was very nice and did not make me feel stupid. Thank you!
Michaela EchelbergerI locked the keys in the truck. When I called the location they said the only way to get help unlocking the door was to call the 800 number. I was told it would be $210 to unlock the door. That’s terrible. You are a horrible company.
Matthew CarlsonThe employees were kind and smart, and the installer did a fantastic job.
Carli DavidsonThe work at this U-Haul is fantastic. I compared the price of U-Haul to the dealer and you always the definitely the better deal. Thanks for your great work.
Michele BecklerThis location and the personnel there were excellent in every way. However, I absolutely detest U-Haul Inc.'s website because of the way too many clicks to finish the reservation process. It has totally unnecessary efforts at up-selling.. One Page, that's all it should take. Also, your phone tree system is an embarrassment, especially with its constant efforts at getting one to use the app.
Clyde SmallUpon arriving at the store, I was met with a line of customers, indicative of a busy morning around 9:20. Understandably, this led to a longer wait time, but what truly soured the experience was the appalling level of customer service. The lone team member at the front desk appeared disinterested in assisting customers, despite being the sole representative available. While not outright rude, their lack of enthusiasm and willingness to help was palpable. To compound matters, they offered flimsy excuses for the extended wait, citing staff shortages and computer issues. Outside, the situation didn't improve, as another team member was observed aggressively yelling at customers to move their cars from the lot. This unnecessary hostility persisted inside the store, further adding to the tense atmosphere. The pinnacle of poor service occurred during my return process. Opting to utilize the U-Haul app due to the lack of assistance, I was once again confronted by the same aggressive team member. Despite my attempt to handle the return independently, they insisted on involvement, displaying a complete disregard for customer autonomy. This consistent pattern of neglect and aggression highlights a glaring deficiency in the store's customer service standards. It's evident that management or corporate intervention is urgently required to address these issues. Additional training and a comprehensive review of customer service protocols are imperative to prevent such experiences from recurring in the future. As a loyal customer, I implore the management to take decisive action to rectify these shortcomings and restore faith in the brand's commitment to customer satisfaction.
Cirilo GonzalezI was treated very well at the Portland pickup location. They were friendly and helpful. The person at the drop off at the Renton location was also very cordial. Thank you for making a difficult move run smoothly.
Ralph ZerrI dropped my wallet when dropping off the truck and they called me right away when they found it. A+ honest service team.
Matthew StevenIt’s the second time I’ve used this location. The guys are very friendly and helpful each time. I will be back for sure.
Jacob MilliganGreat customer service always! So nice and knowledgeable. Your employees rock!!!
Lauren BroudyGreat service, friendly employees. They were transparent about all the charges associated with my hitch installation and I'm happy with the result.
Suren DeSilvaCar was incredibly clean and well running. The two staff working on Saturday 3/2/24 were both very helpful and very very nice!! Will definitely come back next time I need a rental
Sierra CutlerExceptional staff willing to go above and beyond. Major kudos
Hilary BryanThe staff was awesome. Smooth rental.
Adam LamotteBest location in Portland. All the folks are nice and helpful. Facilities are always great. This is the model UHaul store.
Paul StevensThe staff was wonderful and the equipment was good quality. A+
Emily RossVERY FRIENDLY AND HELPFUL
April Marie UtileEnjoy driving vehicle. Felt very safe!
Keith RiceMy couch and my bed were completely soaked when I took them out of the uhaul. I’m assuming from a leak in the roof.
brittni zacherThe customer service was fantastic. There was one employee at the register with a customer and when the manager Shaun saw that I was waiting, he helped me at the second counter. He was very helpful, polite and aware of the fact that moving day could be really stressful for people and was able to answer all of my questions. He and the other two members employees I interacted with were great. This experience has redeemed all of my previous Uhaul experiences.
Michaela ECHELBERGERThe customer rep (Andrew was his name?) was awesome, very cheerful and helpful, and got the paperwork quickly for us.
Trang NguyenThe app is a bit convoluted. Better to just work with an on-site employee.
Tyler BurnsThe counter help was kind and professional
Michelle ElpusanU-Haul is the best place to get a truck wen moving
Gregory BinderHave blankets and hand trucks available to rent at all times (out this time)
Brandon RobertsEmployee was very helpful and had a great sense of humour
Laura CarvajalVehicle was extraordinary: nearly new, extremely comfortable for such a vehicle (9’ van), well maintained. But the best part of the rental was the person with whom I dealt…Sean Clark. Thank you to him and to U-Haul!
THEODORE REINBOLDEvery staff in the office helped me with the rental process, they were detail-oriented and answered all my questions patiently. Great and efficient customer service!
Yuet TsangThe three guys working Saturday 2/17/24 gave the best uhaul customer service experience I’ve ever had with uhaul. Thanks guys for all your help!
DESI HERMANNStaff were friendly and helpful, despite the system having issues across the country. Second time I've rented from this location and will be back.
THOMAS NGOThe employees there are always great. I've rented her multiple times and when I drop it off the employee is always friendly and positive.
Darren JonesThe service was great!
Thomas SchestagStaff was pleasant and helpful. Only downside would be. There’s no parking on premises so you have to find a place on the street which is fairly well monitored by video cameras if you’re close to the U-Haul parking lot and immediately adjacent to the U-Haul office.
DOUG BRUNIMy lady is allergic to animals and there was hair all over the passenger seat and it stunk like a wet dog or something in there.. it wasn’t good and on top of once the car went over 40-50mph it started swerving to where it didn’t even seem like a little alignment problem it was more than that. I would like a refund
Toni HrvicThe folks on staff were super helpful and kind. Give them a raise. Thanks.
John CarpenterThe staff was efficient, kind and helpful, and the equipment worked well. I couldn't ask for a better experience.
sharon melheimI just wanted to say that the store clerk who assisted me was great! He was extra friendly and helpful and went above and beyond to help me! :)
Lisa SchubertGood service. Staff are friendly and knowledgeable.
preston domanReally friendly and helpful clerk
Nolan BishopGreat service. Friendly staff.
Kurt RaihnAlways excellent service and very good equipent
Stanley ChristyWhen did Uhaul start charging for mileage in-town!? I was shocked to see the price at the end of the day. Won't be coming back to Uhaul for local truck use given your change in pricing.
Sova NovakDon't rent out vehicles with a check engine light on. That then will be inoperable for your customer
Josh MillsThe GM, Sean, and his team were incredibly helpful and upbeat! It was such a refreshing way to start off our moving day. I highly recommend this location, thank you so much U-Haul team!
Kaytlyn OkulaThis is my go-to U-Haul location and everyone is always been super friendly, down to earth, and helpful, it's been a real treat to rent from here and I will continue to do so in the future.
Michele MottaThe truck I was assigned had keys locked inside. They had to give me another one and I didn’t get the dolly and other items I’d paid for
Erik BrownThe truck stunk of cigarette smoke.
Ron SmithIt was easy from reservation to check in to return. Thank you for the use of your van. I plan to use this location for any future needs of a rental truck.
Jennifer NiehausThe clerk, Andrew, was wonderful, funny, and extremely helpful. We had a stressful time doing the task we needed the vehicle for, but Andrew had us leaving with a smile and a laugh. And for the vehicle, it would be SO helpful if there was an onboard Navigation system or at least somewhere to mount the driver's device for directions. A lot of renters are unfamiliar with these vehicles and it can be dangerous to constantly need to look down at a phone in their hands or on the console for their directions.
Ripley LaCrossFriendly, capable staff!
TOM FISHERThe U-Haul reeked of cigarettes, had a hard time getting up to speed (well below average hauling lag) when empty!!!
Olivia AvalosThe two guys that I interacted with were funny, helpful, and really seemed to enjoy and take pride in their role. I alway like seeing that.
Timothy ShortStore associate wouldn't let me drop off near my ending location, insisted it would be "cheaper and better" to bring it back to that location despite being a huge inconvenience for us. And spent more on mileage. When I dropped u haul off parking lot attendant rudely asked me to re park backwards, in a tiny tight parking lot while another customer was getting ready to leave with a large u haul. I declined and said I did all I could it was his job to manage the lot.
Tina QuinnThe check in process was very inefficient. The U-Haul app also did not work so I had to login to U-Haul via Safari on my phone. Once I got through and put my info in, it took about 10 min for my verification to clear. My truck also only had an 1/8 of tank which I assume was because I wasn’t going very far, so I had to stop and fill up a few gallons on my way home from U-Haul to meet my movers. Between the slow check in and having to fill up, I barely made it home on time to meet my movers even though I lived about 7 min away from U-Haul. Good thing I booked the truck a full hour before. The truck was decent and I got all my moving done within the allotted time.
Jonathan JonesTrask was super helpful!!
hannah keihl