Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
The moving company was awesome
Trailer was dirty, it seems like they forgot to clean it before they rent it to me. I always rent from this location and the equipment is clean all the time, the stuff is very professional and friendly :).
1. U-haul confirmed truck would be ready at 10 am. Then another person called while we were W route from Corpus Christi to Victoria and was told it was delayed to 3 pm. 2. Got call from third employee at the location saying he was getting it another location in town and it would eh ready at 1 pm. 3. Arrived there after 1 to find that truck was gone but i never was told. 4. Wasn't sure if a truck would be available at all that day so we settled for van but had to return it back to Victoria. 5. Call on Monday a day later asking where van was!! We returned it Sunday evening, check your security camera. 6. Suddenly was charged for an extra day even though we rented and returned on the same day Sunday
When i reserved the truck it was set up then hanged to a pick up like i asked but i wasnted told i needed credit card so had to redo paper work. Change to different truck .over an hour to get all that done. Then when i. Had flat the web site couldnt. Find my paper work live chat never got anyone. The 800 number finally did the man was i need address so they know where to go. The building didnt have one was like i need one told him name of business said still need one we had to look it up on internet that was slow because we out on freeway . finally he got it . just too much time for everything we did. Then when we returned u haul wanted to charge more then went inside and said they owed us money back. Alot of not knowing what and why .
Location is congested but overall it is good
Continue to give the same fine service we received at this point.
The girl working there that day had a real snobby smart ass attitude. Very rude!!
first time i went to reserve trailer was horrible. need more employees with better communication skills to assist customers in a timely manner. second visit was ok just not enough help.
Only one staff service for 6 people and makes lots delay; However, he is so nice. The radio on trunk does not work.
Stepfan was more than polite and took care of us very quickly. Very nice gentleman.
my trailer was not locked down to vehicle properly and lights were not hooked up to my vehicle. Also, chains were dragging on the ground. Over all, i was very unsatified with thaw experience. I'm a female, and i trusted that I was in good hands and ready for the trip. Bailey Bissler
Customer service was very Excellent
I was extremely happy and would highly recommend U Haul to all my Friends and family
If there is a way that the phone call attached to my rental about the issues with the truck can be sent in for further review IT WOULD BE GREATLY APPRECIATED. I would also like the manager of that location to call me and/or someone in management. I was given a truck with a dead battery, broken lights, out dated uhaul inspection, LOW air pressure in the tires, nothing was cleaned. I do not believe I will EVER use uhaul again because they cost me so much more hell and money.
The damn driver's door of the truck opened while driving. It had horrible road no or and would not shut completely. Made for a horrible and unsafe trip.
The person who checked me in and out was very engaging and remembered me from previous rents.. it really feels nice to have that quality customer service.. rare these days. .
Do'nt change a thing. Your service is great.
Adam provided exceptional customer service and made our experience seamless. Thank you!
If something is unavailable please let the customer know beforehand and not while checking out. I reserved a bigger truck and an appliance dolly with straps. Thiis location did have them and didn't tell me until it was time to use my credit card.
I was broke down on the other side of San Antonio Tx in boerne and called the Victoria u haul, gave them all the information on my truck and they still sent me a car dolley that was way to small that my tires wouldn't even fit on it and then charged me double the price cuz I had to leave the dolley in Boerne at the uhaul there in order to find another way of getting my truck home! Then they don't wanna reimburse me the money the double charged me for then sent the wrong tool for the job!
My service was excellent, fast and friendly. Rent from here often and will return. Thanks
I had to keep truck a day longer than expected. They adjusted my reservation without an issue. Thanks.
However the dickhead at the neighborhood uhaul on Navarro can be rated way below average snake in the grass jerk off.
Quick and easy check in process.
Very cheap price. I love it. Will rent again.
Both reps that helped me in store were super sweet and helpful! First time using and will def use again for future moves! Thank you
Always have what I need. Nice old store, well stocked. Keep up the good work!
The guy at my uhaul neighborhood dealer on Navarro in Victoria was a complete jerk. Wouldn't answer my questions, was very rude and obnoxious.
Make sure that all items from previous user are taken out of the trailer before next customer uses it. I didn't get to look over the inside prior to leaving not necessarily the customer service attendants fault but when I arrived at the moving site there was a dolly and several blankets all over the trailer which I didn't request and if they come with a trailer none of it was secured.
The truck didn't drive well.
The equipment was ready for use and performed well. I hope I have no further need of uhaul services, but if I do I know they will be ready with quality equipment and reasonable prices
Let your customers know that if they need an extra hour of truck time they are going to be charged for a whole nother day. That's ridculous.
The employee was nice, knew his business, friendly and helpful. We're always satisfied with U Haul
Everything was in great working order. And the staff was very friendly and helpful.
I feel like I was cheated. I know for a fact I didn't go no where near the amount of miles they said I did. I paid over $70 for a van advertised at $20 a day and I made about 6 trips or less back and forth from where I moved to no more that 2 miles away. Not right at all. Won't do that again.
This location always has a good selection of trucks and trailers. The staff is friendly, and get me taken care of quickly.
truck equipment POOR condition, the sun visor drops down continually blocking the drivers view of thr road. when I told the man when I returned the truck he said, "oh I noticed that before you checked out the truck" this is a safety issue that needs attention NOW!!
Customer service is unacceptable. I was lied to about a check engine light, and ended up with coolant inside truck and dumping oil in it because it was leaking everywhere! I got the run around about how to pay and when to pay and pick up time was finally correct once I called the toll free number. Will never use uhaul again!
Nothing, the gentlemen was very helpful & hooked the trailer up for me, friendly courteous service
It was awesome. The young man helped get us ready to go down the road from start to finish, he was very respectful!
Nothing comes to mind....already very professional and courteous!!!
Have more people working there. At 2 pm on Saturday, there was just one person trying to help a room full of people. The wait time was rather long.
No improvements. Facility was neat and clean. A rental truck is a rental truck, but the staff at this location were exceptional--friendly and extremely efficient both in rental and return. Good job!!
Consider renovation.....or new and bigger location.
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.