Excellent customer service. Easy check in and out
Doug Emery- Ohio OH
- Parma Heights
- 44130
Customer Reviews for U-Haul at Snow Rd
(There is only 15 minute parking at this location please plan accordingly)
Services at this Location:
Contact Us
5809 Stumph RdParma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
tori smith- Rating:
- 1.0
Perfect experience right up until I returned the rental. Whom ever the yard attendant was at that time was by far the rudest individual I have interacted with in a very long time. Completely unacceptable.
Walter Duda- Rating:
- 5.0
Very friendly and fast. The guy who installed it, is a pure professional.
Donald Lemieux- Rating:
- 5.0
The check out process was super simple and quick, the van was clean and had no issues. But the service rep (Jason W) on both pick up and drop off days was just so friendly and helpful. He was fantastic!! You can tell he really cares about his job.
Marla Corrado- Rating:
- 5.0
Customer did not leave a comment.
samar shaheen- Rating:
- 4.0
I think it would have been nice of the U-Haul associates provided their names when asking me if I needed assistance. The first U-Haul associate did not review the vehicle with me before it was driven off the lot. This was my first time renting a vehicle and did not realize this should have been done. Overall, the two associates I met were very nice. Also, regarding the rental, the vehicle made a lot of noise when driven on the highway.
Elizabeth Long- Rating:
- 5.0
Doing great, maybe more staff, I think Ryan was the name of the employee and was awesome, he went out of his way with a great attitude
James Yurrick- Rating:
- 3.0
I would suggest that you have your front desk person more attentive and personable. The one I interacted with was yawning, looked bored, made no eye contact and was just overall not a good experience when I was ready to move on with things quickly.
Phil Randolph- Rating:
- 5.0
Jennie was very good highly recommend your location
JESSICA PETRY- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY SWANN- Rating:
- 5.0
Customer did not leave a comment.
Joe Movens- Rating:
- 5.0
Honestly mb the ri e it takes to get in and outta here buy me personally it's fine its the people in a hurry starts everybody else off HINESTLY THE PACE IS 45 MIN ON AVERSGE EVERTINE IM HERE ITS FINE FOR ME
MIchael Valliere- Rating:
- 5.0
Customer service was great. Fast, pleasant, and professional.
rebecca kovacs- Rating:
- 2.0
Everything was fine until I returned the vehicle. The one checking it in said they would have to charge me 3 gallons fuel charge or I could put gas in it after I had already but $10.00 equalling 2.89 gallons of gas in and only used the vehicle for 26 miles. The gas gauge when returning it was where it was at when I picked it up. So overall there is no way the truck used 5.89 gallons of gas for 26 miles. I usually rent a truck once or twice a year and have always rented from U-Haul. In the future I will not rent from U-Haul unless it’s the only option. I know my business is nothing compared to the many customers you have but I am very disappointed that this one bad experience has made me not want to do business with U-haul in the future.
Christopher Creter- Rating:
- 5.0
N/A
Tody Soe- Rating:
- 5.0
Customer did not leave a comment.
diane owens- Rating:
- 5.0
Fast and easy
Kenneth Boggs- Rating:
- 4.0
Customer did not leave a comment.
Cheyenne Gunsalus- Rating:
- 5.0
Customer did not leave a comment.
John Litke- Rating:
- 5.0
Customer did not leave a comment.
William Waitt- Rating:
- 5.0
Very professional. Answered all questions about hitch install. Did a very nice job. Thank you!
Ken Hawkinson- Rating:
- 5.0
I believe U-Haul is doing well.
Stephen Haines- Rating:
- 5.0
Customer did not leave a comment.
Manuel Rodriguez- Rating:
- 5.0
Very pleased with the service! Fast and Easy you just need your license and a bank card.
mark stewart- Rating:
- 5.0
Customer did not leave a comment.
Jose Ruiz Rosas- Rating:
- 4.0
Customer did not leave a comment.
Walter Waitt- Rating:
- 4.0
Customer did not leave a comment.
Cathy Rusnak- Rating:
- 4.0
Customer did not leave a comment.
Debbie Guder- Rating:
- 5.0
Customer did not leave a comment.
Clyde Ritenour- Rating:
- 5.0
Keep up the great work!
James Kolbus- Rating:
- 5.0
Customer did not leave a comment.
Tracy Grecenuk- Rating:
- 5.0
Customer did not leave a comment.
SUZANNE SHAW- Rating:
- 5.0
Customer did not leave a comment.
Michael Kelly- Rating:
- 5.0
Customer did not leave a comment.
Larry Haslem- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Young- Rating:
- 5.0
Customer did not leave a comment.
Giovanni Jones- Rating:
- 5.0
Customer did not leave a comment.
Stephen KLoppenburg- Rating:
- 5.0
Customer did not leave a comment.
Kyle Robinson- Rating:
- 5.0
The entire staff are always knowledgeable and friendly.
Carla Chuhay- Rating:
- 2.0
The person that hooked up the trailer needed to move my rental truck. He drove it like there was nothing inside it and caused things to shift. When I mentioned he drove a little reckless for it being full of items he just looked at me then looked away. He didn’t care.
scott simecek- Rating:
- 3.0
Customer did not leave a comment.
NARENDRA DHANROOP- Rating:
- 5.0
Customer did not leave a comment.
Jeff Lijana- Rating:
- 5.0
Thank you for the best service!
Nazarii Bryn- Rating:
- 5.0
Both young men were kind and professional. The truck looked brand new inside. Seemless experience!
Bonnie Lorz- Rating:
- 5.0
Customer did not leave a comment.
Kevin Nolder- Rating:
- 5.0
Everything went like clock work. My appointment was at 8 am and was told about 1-1/2 hour to complete the job and they were able to improve on that. There was also an adjustment to the price that I was quoted on line so it came to $64 less which is much appreciated. Great experience this morning.
Kevin Sevcech- Rating:
- 5.0
Customer did not leave a comment.
Joseph Nunnari- Rating:
- 5.0
Great service here. Great store. Highly recommend it.
SASA CEKIC- Rating:
- 3.0
Transmission slipped on truck and folks at the store couldnt answer simple questions, i.e., Truck location and if the vehicle had blue tooth.
Trace Althoff- Rating:
- 5.0
Customer did not leave a comment.
Matt Smith- Rating:
- 5.0
Customer did not leave a comment.
Kellisha Davis- Rating:
- 3.0
I got charged almost $15 for being 2 miles under the gas return mileage and that's absolutely nuts to me. Do better.
Ashley Watson- Rating:
- 3.0
Customer did not leave a comment.
Lisa Gilyon- Rating:
- 5.0
Ok so when it comes to holidays you could say in the voicemail that you can still return the truck just bring keys and reservation to the lockbox. Because i had a eventful 25th
Taru Davis jr- Rating:
- 5.0
Everything thing worked out well. It was a very positive experience and the customer service was awesome!!
Peggy Loescher- Rating:
- 5.0
Customer did not leave a comment.
Robert Siegrist- Rating:
- 3.0
This was my second time renting from this location. I filled the gas tank, almost 11 gallons of gas and I only went 22 miles. They clearly didn’t have the correct gas when we went there and said some trucks just get bad mileage. 2 miles to the gallon means that truck should be taken out of the fleet. I want my money back for the gas.
Jason France- Rating:
- 5.0
Customer did not leave a comment.
Ruslan Mytrofanov- Rating:
- 4.0
Truck dirty exterior. Store very busy.
wayne kupetz- Rating:
- 5.0
Customer did not leave a comment.
nicholas weber- Rating:
- 5.0
Customer did not leave a comment.
David Kellogg- Rating:
- 4.0
Customer did not leave a comment.
wayne kupetz- Rating:
- 5.0
Customer did not leave a comment.
william thomas- Rating:
- 1.0
Not so much the place specifically but Uhauls policy concerning after hours return. $20 if you do not use the app to "self-check in", So it costs $20 for the guy to walk over to the door with the slot, bend over and pick it up? If I had brought the truck back during business hours and handed him the key, he would have done the same thing as the guy did the morning after I dropped it off and dropped the key in the slot, only I would not have been charged the extra $20.... SCAM!!!! Many of us do not use apps but you are trying to force people, customers to use them or they lose. IT IS A SCAM!! So, no good review ever again for U-Haul. Not to mention the extra 1/4 tank of gas I gave you. Will have to look into other options from now on.
John Carroll- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Saaka- Rating:
- 5.0
The app was great for pickup and returning.
Jim Kresila- Rating:
- 3.0
Only thing is they moved the pod to another location and didn’t tell me snd it took me finally after two days snd going up there to locate the pod.
Carrie Evans- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Oconnor- Rating:
- 5.0
Customer did not leave a comment.
Katrina Cooke- Rating:
- 3.0
We drove it about 5 miles down the road and parked it, not running, while we loaded it. When we went to leave it wouldn’t start but I had left already and my boyfriend didn’t know to call you because he thought it was going to cost us money. He found someone to jump it but we ended up having to paying almost $50 to someone to stay for us. To move in since we missed our time slot. So this was a bummer! You all should be checking your batteries monthly or something as this cost us money!
Gary Mealy- Rating:
- 4.0
The property is a bit small to accommodate when customer traffic really picks up.
Phil Rozzi- Rating:
- 5.0
Customer did not leave a comment.
Karen Lotts- Rating:
- 4.0
Customer did not leave a comment.
Andrew Zidick- Rating:
- 5.0
Staff was friendly and quick to respond as we drove into the lot. Easy to return. The parking areas were neat and organized.
Douglas Voigt- Rating:
- 4.0
The desk and installers were very good and efficient. Physical space is a bit worn but ok. My experience was very good.
Kurt Treu- Rating:
- 4.0
Customer did not leave a comment.
Amber Samkas- Rating:
- 4.0
We were not escorted to the vehicle, nor told where it was parked. I understand things were rather busy at that time, however, it would have been helpful to have someone at least point out where the truck was parked. The truck also had less than half a tank of fuel. We asked about it and were told to just go to the app link they sent us.
CHARLENE MILLER- Rating:
- 5.0
Customer did not leave a comment.
PAUL BELFI- Rating:
- 5.0
Customer did not leave a comment.
Vladyslav Vons- Rating:
- 4.0
Customer did not leave a comment.
Victor Reyes- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH ANTAL- Rating:
- 2.0
Got thete to pick up and they let someone cancel our reservation. We were there for an hour before getting a truck. He then tried to charge us $29.99 for a $19.99 truck. Then was blocked in by other uhaul trucks, had to wait some more toll he came out and moved them. Why would one let another cancel another's reservation?
Joesph Annotico- Rating:
- 5.0
Customer did not leave a comment.
Melinda Ruggeri- Rating:
- 5.0
Customer did not leave a comment.
Imani Brown- Rating:
- 5.0
Quick, professional!
James Hopper- Rating:
- 4.0
Customer did not leave a comment.
wayne kupetz- Rating:
- 5.0
Customer did not leave a comment.
Aaron Sells- Rating:
- 4.0
Customer did not leave a comment.
Joseph Konery- Rating:
- 4.0
Customer did not leave a comment.
Shardul Vibhakar- Rating:
- 5.0
Thank you
samuel catalan- Rating:
- 5.0
All staff was very helpful and timely.
Matthew Williams- Rating:
- 3.0
Dropped off after hours.
David Boyd- Rating:
- 5.0
Customer did not leave a comment.
John Barton- Rating:
- 3.0
The 15' truck I rented was not aligned correctly and it pulled to the right. Also the paperwork they gave me showed the gas tank with more gas than it actually had. When I returned the truck I was sent away without the person checking anything about the return and later I found out that they charged me for 5 extra gallons even though I filled the truck to the gas level I received it. The truck smelled like smoke and had potato fries on the floor.
IRAK CARMONA HERNANDEZ- Rating:
- 5.0
All the folks employed were knowledgeable, professional and made the experience enjoyable.
David Macri- Rating:
- 5.0
I was out of there in 20 minutes. Using the 2 inch hitch for an ebike rack on my CRV or to haul a deer with a cargo attachment .Price installed for the same hitch was 71 bucks cheaper another other local installer.
James Lenzotti- Rating:
- 5.0
Customer did not leave a comment.
JOE HUMENIK- Rating:
- 5.0
Customer did not leave a comment.
Christopher Cross- Rating:
- 5.0
My account was charged twice 107.00. The charge was supposed to be 77.00 ' that's what I was told when I returned the truck. Was very surprised when I saw that my account was charged twice for an amount I wasn't expecting. I will be calling to get this resolved.
Connie PorterAdditional Services at this Location
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