Super fast, and looks like they did a great job (it included trimming the plastic underneath the bumper). For my previous car, I installed the hitch myself and it took us probably 4-5 hours over 2 days and a lot of aggravation. 100% worth it to have uhaul do it for me. :)
Robin S.Customer Reviews for U-Haul at Tully Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No wait, they were fast in checking in and out. Excellent!
CLARIZA E.The installation was completed early (2 hrs instead of estimated 3). All was excellent....... but the car engine hood was not latched down before giving me the keys and receipt.
Jim H.While externally the trailer was clean, the inside needed to swept out and had some loose moving plastic wrap in it.
Danny R.Thank Excellent service
Guillermo S.Nothin
joe R.Fast and easy pick-up and drop off, friendly staff, well stocked equipment and supplies. My only complaint is that this location is on Tully Road which can experience grid lock at certain times of the day which happened at the time of my drop off. Otherwise, A+ location.
Dirk C.The only issue was finding the van. If they marked their parking spots as sections or rows it would make pickup a lot smoother. Customer service at this location was excellent.
Jasdip H.Very friendly staff...Thank you!
israel A.Nothing. Staff is great and friendly. No problems with the van rental. Site is a little small and tight, but they let me park there. Overall excellent.
Arthur C.Had problems with the online app uploading my pictures. I couldn't make adjustments to fuel or damages, but luckily I took a video and pics before I left the uhaul and the employees were able to adjust the difference in fuel for me.
Gabriel J.I love the ease of using the mobile app for all my needs. I was blessed by the fact that you can document the condition of the truck and the gas gauge mileage as well as return the truck using the mobile app or online and drop the keys in the Dropbox. All these features have been an additional blessing from the support staff to the time I dropped off the truck.
Sharon M.Ensure trucks are maintained and running smoothly. Add cameras to back of truck.
Tram H.Gasoline full tank
JOSE G.N/a
Hue Linh N.Gas if is half of the tank is better than just 1/4
luis M.The check in process was terrible and a worker came in and instead of helping us he was smoking a cigarette outside .
Alyssia S.They were so kind and professional. The best experience I've ever had at a Uhaul. I would certainly recommend this location.
Shana K.The van I rented were literally on empty gas. Much below than the E marker. Don't make it acceptable like that because it's unfair to the next renter who may end up stuck on the road if not paying attention.
john R.Had a good experience picking up and retu
Srinivas G.Keep doing what you're doing every thing is great people are nice and helpful and thank you so much for everything guys
samuel P.Nothing to improve
Albert F B.easy drop off process.
Brenda T.Live customer interface was excellent. The app made me call.
Peter M.Great customer service on getting the Van and checking out the van
Phi Long P.Pésimo servicio x parte los e cargados de la tienda
Isaac G.The staff is friendly and easy to work with
Brian T.Moore customer service
Adrian L.Nothing everything was perfect!!
JORGE A.The 9' cargo van that was given had an empty tank so I had to fuel up the vehicle before heading to my destination. I was not told to fuel the van prior to it being handed to me. Does not appear that I will be reimbursed for this inconvenience judging from what I was told by the clerk who received the returned vehicle.
Andrew N.The owner and the worker we had assist us were very helpful and professional.
Scott C.- Online registration for the vehicle made emergency contact optional. - Upon arriving to the counter to pickup the key, the lady at the front desk refused to give me the key as she said she must obtain the secondary phone number. - If the online check was made, i was supposed to just pickup the key. The lady kept arguing and i had to give a number as she said the system does not allow me to book without that. I would never go to this location and would definitely not recommend the friend to this location. I had 3 rentals this month and this was the worst experience.
HARDIK M.I have been renting from this location Since the 70s never had a problem good people good equipment I will recommend it to anyone
Romy M.Thanky
Tommy L.Great!!!! Tony the Tiger
SMITH T.There was glass and other debris in the parking lot area. The person who helped was very nice and informative
bret G.Don't change anything.Everything went smooth.Counter people were friendly.No problem adding extra day over the phone. All other rental places I called told me it would be between 38.00-50.00 per day..The big surprise when you go pick up the car and they hit you with 300.00 deposit..Will never go there again.Stick with UHAUL!!
Ricardo R.This place is always kind to me I like the fact that the personal recognized me and are always happy to help me, thank you for the great service
Peggy M.The truck/10' van I rented had two problems. The right hand mirror was positioned so as to be completely useless, and it is not adjustable. That is a very dangerous situation, because you can not see what's on your right side when you have to make a lane change. First gear had a lot of slippage,, which made it hard to get up to speed. Truck was high mileage, but transmission needs to be adjusted. People were very helpful and attentive. Stop pushing the app!!! The last thing any of us need is another app on our phone, especially since we use UHaul once every few years.
Howard R.this facility is poorly managed and the personel have the personalities of a rock I had to locate a employee ( who was chatting on thier personal phone) to unhitch a one-way rental
Mitch M.Smooth, easy experience! Thank you!
Butch H.Great service
ERIK P.Good thing: quick and install the hitch right. Bad thing: the rear wheel fender was broken, which is expected, and I saw some black hot melt glue for adhere the fender, which is expected as I know there will be damage when pulling that out. But obviously when the technician applying glue, they did not put some paint tape to fix the fenders on position. As result, the fenders came out of its position. I have to re-apply glue to hold the fenders to the position they should be.
ChengWei Y.Suggest to have a full tank of gas to start with
Thu N.My reserved rental truck was ready when I got there to pick it up, and my reception experience was great - pleasant and helpful. Thank you guys.
Pete C.Great customer service
Christina G.The van l rent its so dhoty on drvers side Smelled like pee
Catarino C.The van was not very clean but overall not to bad
Peter C.Good service friend with customers…..
Bao N.I made a reservation for a cargo van and a furniture dolly but my reservation got moved to this location at the last minute. A furniture dolly wasn't available even after I asked the customer service for one in person, but I was charged for it anyway. I also wasn't reimbursed for the extra mileage I had to travel with the van since this location was further than the one I originally booked.
Nicole W.Great Custer service
CAROLINA D.Minh was very helpful. I had not towed a trailer in awhile and she helped with the tow ball and light adaptor. The staff got me on the road very quickly! Thank you!
Davidu N.