Staff were great - attentive and ready to help get us set up and on our way. :) Thanks!!
Jon D.Customer Reviews for U-Haul at West 7th
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and products!
Robert C.Efficient, professional and clean restroom! Also, follow-up with main U-Haul phone was a breeze.
Marie D.inside cab was a little dirty and windshield needed a good cleaning on the inside
CHAD B.Everything was seamless.
Mark W.very good service - thanks
James L.The experience was very good. The vehicle was clean in good working shape and the customer service excellent.
John F.Use online order. Saves huge amount of time!
Karen S.Helpful, efficient crew...
Paul S.The male worker was rude. I will never rent from this location again. I told my friend not to rent from here.
Tomiko S.The owner is the worst type of person imaginable. Over charges then when your card does not go Thru first try. Get in your personal space threatens violence as if he's some kinda Rambo type character. Do not use for any reason!!!
Anthony P.Justin was super helpful
Kevin B.The truck I had leaked alot abd my boxes and furniture got wet
duncan G.I appreciate the folks that work hard. Dropping off the trailer took longer than picking it up. I finally just unhooked it from my rig and put it back where it had been when I picked it up. Probably shouldn't have but the folks around there had a lot going on. They might be under staffed. I was happy to help out.
Steve P.Service was good. Equipment was as expected. The one issue was that the "service air bag light" came on during my use of the truck. However, that may have been the first time it appeared, or the previous customers didn't report it.
Wayne S.Token was great again, I rent here regularly. He was super busy when I got there but got me outta there as fast as possible. Sam was nice as always. Kept me company while I was there.
Kevin B.Competent & Friendly staff! Trailer tracked / towed perfectly. Hookup was done correctly and quickly. Staff had a sense of humor.
Gary L.The attendant I had was phenomenal!!! Knowledgeable and took the time to show me how to hook everything up. I give her a 10/10. My only complaint is the parking lot is extremely tight and difficult to maneuver for someone who does not have much experience towing a trailer.
Hayley S.The only thing I can think of to improve this place would be to have more space for vehicles. When I really turned the van, there were probably six or eight other in line, and it took up the whole place. The guys who work there for very courteous and efficient
Karen L.Perfect
DONNA M.Token was awesome great customer service
Chelaye T.Friendly staff :)
Eva T.It went great as usual. Token was super nice and quick. Sam is awesome also. :) great location. I travel an extra few miles to rent from them.
Kevin B.Fast and clear expectations.
Tyler A.Both staff working were extremely friendly and attentive and I will definitely recommend that location to friends and family!
Caroline J.I rented a van. The inside was clean, however the outside could have been washed.
dan L.Token was great to work with!
onya D.Justin and the team are excellent. I've rented from many dealers, and this store is the best. I have 5 or 6 choices, and they are always courteous and attentive.
Allen B.Quick check-in and check-out. Staff helpful and knowledgeable. Equipment well-maintained and the type of truck I needed was available. Great service — thanks!
Jack P.Roger and Token were a big help and ensured that my move was successful and low-stress. Very thankful for this service!
Jordan R.My transaction was easy and smooth. I was treated with respect and was given all of the information I needed and required. Bonus was the dog in the office, so sweet and a friendly surprise, good boy!
Terrance S.I rent trucks here frequently, always a very easy and quick process.
Kevin B.Years ago I dropped off a rental at this location. I returned because they were professional and showed me everything I needed to know. They explained everything in a way I understood. I would recommend this store to anyone asking for a recommendation.
Jeffrey F.Tonkin is the best and I love his dog!!!!!!!
Charles G.Token and Justin are always the best with helping and providing excellent communication with questions.
Samantha C.I really don't think there is much more that can be done in my opinion
Robert D.Great customer service
Taras T.Justin was on his game!! Thanks buddy~
James W.Staff was so nice and helpful
Juanita J.The staff the checked me out and in were very friendly. Great service!
Shannel M.Token does a great job. Gets you right in and out. Always helpful.
Allen B.Just want to say thanx to the manager of the west 7th street haul. In eugene, oregon.
Nikia M.Token was great at explaining and correcting the issues we had. Thank you.
Nathan C.Very nice friendly staff. Helpful and experienced enough to anticipate your needs and did everything necessary to get me on my way and off to my successful event I had to take care of.
Rich W.Excellant customer service
Kristina K.Justin was the best U-Haul employee I have ever encountered. He was very attentive and handled all of our needs in an odd situation with grace and dignity. He was able to multi task and help check-in other customers at the same time while continuing to help us and never making anyone feel ignored. A+ to Justin. If the world had more people like you it be a better place.
Adam M.The staff were fun and energetic, especially at 7 in the morning. Drop off was as smooth as can be for how busy it was. Best U-Haul experience to date!
Cody T.Helpful sales agent
Francesca S.Satisfies my new-car fantasy....
Paul S.Friendly people Great location Very clean vehicles
Scott B.Token was very professional and inquired about my experience with UHaul. He seemed genuinely interested in providing the best service possible. He thoroughly checked my vehicle and explained that in doing so, his goal was to be sure the next client had a good experience too.
William L.When dropping my truck off some gentlemen that was walking around with a dog on property stopped me and said he worked/lived there offered me drugs ( meth) will never return to this U-Haul site.
Jacob P.I have had dozens of rental car reservations and they've never given away my vehicle for being 30 minutes past reservation time when my plane is late. It's absolutely ridiculous that a reservation I made weeks previously would be given away for showing up 30 minutes after my chosen time. I reserved it for 48 hours and I get to choose how I use the time that I reserved.. I understand being penalized for a late return, but this was absolute crap. The person at uhaul literally compared being late for a uhaul reservation to being late for a doctors appointment. What self importance for high school drop out grease monkeys. Giving away my reservation really really messed up all of my plans. Choose Penske!
Neil H.Token, Sam, and the Supervisor on-site were all incredibly friendly, helpful, and a pleasure to do business with. I was able to rent a 20' quickly and move without a hassle thanks to this team. Much appreciated y'all! Will be back next time I need to rent in Eugene.
adam S.Improve the after hours return. It's not as easy as the app leads you to believe
Beth K.The morning crew worked through some crazy chaos and got me running only a little late. Drop off was fast and smooth. Token and rest of the crew did their best in adverse situations.
Michael O.Dustin was positive and respectful. The trailer was ready and worked great.
Douglas H.Token and I believe Justin(?) were super helpful and made the process simple.
Ashley B.Your people were great the location is pretty cramped.
nathan M.Everything was perfect. Thank you!
Amelia M.Great service
Ben H.Everything was just fine.
Angela D.Everything was pro all the way Good Job U-Haul!
Michelle S. | Overall ExperienceGO Uhaul!
Georgia S. | Overall ExperienceThe people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!
Steve B. | Overall ExperienceWe used the U-Boxes, they worked great and will use them again if the need arrives.
Terrie H. | Overall ExperienceJust moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U
LUKE J. | Overall ExperienceFacility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.
Christine M. | Overall ExperienceEverything was great, but I really do dislike surveys.
susan b. | Overall ExperienceFriendly and professional. Thx again!
Robert B. | Overall ExperiencePerfectly happy with everything!
Kelly M. | Overall ExperienceEverything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.
Amanda L. | Overall Experience👍🏻
Tyler E. | Overall ExperienceMy two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!
samuel g. | Overall ExperienceWe had a great experience. Staff is very friendly and helpful. thank you
elisangela Y. | Overall ExperienceKathy was very helpful and great to work with. Thank you.
Douglas S. | Overall ExperienceThe people were very professional and very helpful during the whole process.
Cheryl H. | Overall ExperienceJen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!
Carolyn S. | Overall ExperienceNever in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks
Joseph W. | Overall ExperienceWe rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .
tamara h. | Overall ExperienceTerrible will never rent storage space again.
renee d. | Overall ExperienceKathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !
Rodger D. | Overall ExperienceI found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.
Debra M. | Overall ExperienceYour customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?
Melanie H. | Overall ExperienceThe two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.
ABBY H. | Overall ExperienceKathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.
Rodger D. | Overall ExperienceKathy was very helpful in getting us access to our u- boxes in storage.
Rodger D. | Overall ExperienceKathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.
Rodger D. | Overall ExperienceU-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.
jason r. | Overall ExperienceGreat customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!
Joshua B. | Overall ExperienceI Love you have gender equality operators!
keri b. | Overall ExperienceVery friendly and efficient staff.
MARIE G. | Overall ExperienceLove the lady who delivered the ubox and picked it up! Great experience all around!
Sandy W. | Overall ExperienceI not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas
Michael D. | Overall ExperienceVery friendly and professional. Made moving a piece of cake.
Debra D. | Overall ExperienceI didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.
Chris M. | Overall ExperienceGreat service
Chris L. | Overall ExperienceThank you for an excellent experience!
Ronald F. | Overall ExperienceDelivered our uhaul box early and were nothing but kind about it.
Lauren K. | Overall ExperienceIt was a good experience
Catherine C. | Overall ExperienceWe loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.
Kevilyn G. | Overall Experience