Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
English will follow
1-J’avais préalablement remplis avec photos de mon permis de conduire via l’application mes informations. Le commis m’a laissé savoir qu’il devait valider à nouveau une fois en succursale?
2- Sur la page web U-Haul on mentionne rabais militaire/veteran, à titre de vétéran je n’ai rien reçu ou même le commis a mentionné on fait rien de cela ici. J’utilise U-Haul depuis bien des années et rien ne m’a été proposé.
1-I had previously filled out my information with photos of my driving license via the application. The clerk let me know that he had to validate again once in the branch? 2- On the U-Haul web page it mentions military/veteran discounts, as a veteran I did not receive anything or even the clerk mentioned we do none of that here. I have used U-Haul for many years and nothing has been offered to me.
Thank’s
Dennis
warner.dennis@hotmail.com
DENNIS W
Rating:
5.0
Excellent service
REMY S
Rating:
5.0
Customer did not leave a comment.
GERALD M
Rating:
5.0
Customer did not leave a comment.
JEAN-FRANCOIS L
Rating:
4.0
Mark is a nice guy to do installation. answered me all questions, provided suggestions, treated my car carefully.
Two persons do hitch installation will be better than one guy.
Peter Y
Rating:
4.0
Customer did not leave a comment.
Ralph P
Rating:
5.0
Customer did not leave a comment.
Yurick C
Rating:
5.0
Customer did not leave a comment.
Jean M
Rating:
5.0
Customer did not leave a comment.
Nancy M
Rating:
5.0
The individual staff member working that night was very helpful and nice
Savanna C
Rating:
4.0
Personnel un peu moins disponible 15 minutes avant la fermeture (heure à laquelle je suis venu prendre la remorque), ce que je comprends. Si j'étais passé 15 minutes plus tôt, je suis certain que ça aurait été encore mieux. Largement au dessus de la moyenne comparé à d'autres établissements U-Haul.
Yann L
Rating:
5.0
Please fix your website! Uhaul.com/share to complete the return process never works!
Damien B
Rating:
5.0
Customer did not leave a comment.
Phillip H
Rating:
5.0
The guy who helped me was amazing. He made up for the lack of help from u-haul at the first location.
Tyanna C
Rating:
1.0
This is a bias survey. Why don’t you ask about the reservation experience. I had a reservation for one location but they wanted to send me to a location 50km away ..whats the point of a reservation if you can’t actually reserve it. Terrible experience
Gabriella r
Rating:
4.0
Customer did not leave a comment.
Patsie V
Rating:
5.0
Everything went perfectly, I cant think of a way the staff could have been better
Haseeb R
Rating:
5.0
Customer did not leave a comment.
Stefan R
Rating:
5.0
Customer did not leave a comment.
Gerald M
Rating:
5.0
Customer did not leave a comment.
Emmanuel B
Rating:
4.0
Customer did not leave a comment.
Guy V
Rating:
5.0
Hello,
The staff were amazing. Kudos to them. I will buy a box of donuts and will take them personally.
Thank you
Mahdi E
Rating:
5.0
Great customer service!
SCOTT D
Rating:
5.0
Customer did not leave a comment.
Arturo C
Rating:
5.0
I was not able to make a reservation on line
I tried 3-4 times
At the end
I thought it was done
When I went to rake the truck
The guy said I did not have a reservation
I was surprised
But I knew exactly what I wanted !
I was fast to do another one.
It was a slow day
W hat about a very busy week ?
Thanks
P
Pierre M
Rating:
5.0
Customer did not leave a comment.
michel j
Rating:
5.0
Customer did not leave a comment.
Michael J
Rating:
5.0
Customer did not leave a comment.
stefane t
Rating:
5.0
Customer did not leave a comment.
Larry h
Rating:
5.0
Customer did not leave a comment.
leigh J
Rating:
5.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
You have to bring with you your own snow brush, and your own lock -cadenas- to close the back door if it is a 10’ truck.
I had a bad experience with u haul before with a bad maintained van. The battery emptied while parked and the hook couldn’t open. We wasted lot of time and finally the van had to be tooled. That happened in u-haul st Jacques. However we got excellent help from the company by phone to solve our problem at that time.
eduardo p
Rating:
2.0
The customer service was truly excellent. However, the equipment provided was not safe. The tires were completely finished/not secure at all and one of them blew out on the road, leaving me stranded too far for roadside assistance. I did 2000km with a trailer, I expected to have safe tires. I'm lucky the tire just blew and nothing else happened, it could have been extremely dangerous, especially with the weather temperatures.
This is unacceptable, people's safety is not a game.
Kim W
Rating:
5.0
Thank you very much for your service.
Volodymyr M
Rating:
5.0
Customer did not leave a comment.
Steven C
Rating:
5.0
Customer did not leave a comment.
Marcandre F
Rating:
5.0
Friendly, knowledgeable staff. Well stocked. Would recommend
Francine D
Rating:
5.0
Customer did not leave a comment.
CYRIL K
Rating:
5.0
Excellent, professional, competent staff at this location
andrew p
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
Customer did not leave a comment.
jesus m
Rating:
5.0
Customer did not leave a comment.
Martin D
Rating:
5.0
Wheel alignment on the truck was off. Centre employee was very good.
Aaron L
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
Yves A
Rating:
5.0
Customer did not leave a comment.
Enrique F
Rating:
4.0
Rien pour l'instant puisque je suis toujours satisfait.
Marc L
Rating:
5.0
Customer did not leave a comment.
NIELS L
Rating:
5.0
I had opted for mobile pick-up and it didn,t. I had to call your customer support line and ended up checking in at the counter when the branch opened. Even though it was annoying to not be able to do mobile pick up, everyone I spoke to, whether it was over the phone or in person, was very kind, patient, and helpful. I appreciate the support I received.
Valerie R
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
5.0
Good service
Nabila A
Rating:
1.0
First your so never worked so I had to use the website.
Fortunately, it's super easy to rent a truck there.
But when you arrive and want complete the check-in, it's super difficult to find, it take 15 minutes to do and when you submit the form, it just doesn't work.
Then I have to go outside and there is a line because the location is not staffed properly. At least the person at the counter was nice.
33minutes into my reservation...
I leave, do my things, brakes are not tight enough for this truck.
Now 6pm it -4° with strong winds, I want to return the truck... Park the truck... the parking is covered in ice and it's dangerous.
Use the website and start the return process, 20 minutes later the app fails and never confirms the return. Want to start the process again but now the app doesn't show my rental?!?
So I guess it returned itself??? So I put the keys in the box.
Like I used to rent uhaul for the simplicity of rentin
LOUIS-ANTOINE C
Rating:
4.0
Customer did not leave a comment.
Ralph O
|
First Impressions
Rating:
5.0
Service was excellent.
Douglas K
Rating:
5.0
Customer did not leave a comment.
Larry h
Rating:
5.0
Customer did not leave a comment.
Larry h
Rating:
5.0
Customer did not leave a comment.
PASCAL O
Rating:
5.0
Customer did not leave a comment.
Leo L
Rating:
5.0
Uhaul est une entreprise très organisée
HASSEN R
Rating:
5.0
Customer did not leave a comment.
Jessica m
Rating:
5.0
Customer did not leave a comment.
hardeep s
Rating:
5.0
Customer did not leave a comment.
Judo M
Rating:
5.0
Customer did not leave a comment.
PASCAL O
Rating:
5.0
Customer did not leave a comment.
Sami C
Rating:
5.0
Customer did not leave a comment.
James G
Rating:
1.0
Refund customers when they DONT USE the drapes. If the plastic is open I would understand but literally out the store and back without use is criminal
Django A
Rating:
4.0
We had a problem since the employee did not show up at the beginning of the day; We (me and another client) had to wait for about 45 minutes outside the office.... fortunately the other office on the Montreal Toronto road gave us what we needed (even if we did not have a reservation at that location) later on the manager on St-Jacques gave me a credit for the inconvenience... Great to see .... and thanks to her
ERIC G
Rating:
5.0
Customer did not leave a comment.
Yu Z
Rating:
5.0
Customer did not leave a comment.
gerard b
Rating:
5.0
Customer did not leave a comment.
Michel L
Rating:
5.0
Customer did not leave a comment.
Jean F
Rating:
5.0
Customer did not leave a comment.
Sophie B
Rating:
5.0
everything good i am happy to travel montreal qc ca to hollywood fa
jean f
Rating:
4.0
Customer did not leave a comment.
Ameel s
Rating:
5.0
Customer did not leave a comment.
robert i
Rating:
1.0
I waited 30minutes for somebody to register. The person was in the bathroom and we he came back he made me feel bad for rushing him???? I only asked when would i be serve to one of his colleague.
When giving the truck back he went on a power trip for parking the truck and was extremely rude. I rented u haul a this place over 10 times and I am very disappointed about my experience. I would like to be contacted and receive a refund.
Thank you
Charles T
Rating:
4.0
Customer did not leave a comment.
Carl C
Rating:
4.0
Customer did not leave a comment.
Ahmed E
Rating:
5.0
Thank you for the excellent and friendly service! Efficiency at its best!
Fahd K
Rating:
5.0
Customer did not leave a comment.
BEATRICE P
Rating:
5.0
Amazing customer service, very welcoming and friendly. This U-haul branch is my top choice for any future service.
Ali A
Rating:
5.0
Reasonable price, good service.
Jiecheng C
Rating:
5.0
Customer did not leave a comment.
Larry h
Rating:
1.0
I booked a truck a couple of days ahead. However on the day of pickup, the app did not work and there was no one to respond. Also, there was no one to support online or on the phone. So, after 2 hours and paying 200 dollars extra to the worker, finally I booked another one.
SEYED A
Rating:
5.0
Customer did not leave a comment.
Jean P
Rating:
4.0
My experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet F
|
Overall Experience
Rating:
5.0
Super service, je recommande
Fabio G
Rating:
4.0
Customer did not leave a comment.
john h
Rating:
5.0
Customer did not leave a comment.
Guy B
Rating:
5.0
Customer did not leave a comment.
Lotfi Z
Rating:
3.0
Customer did not leave a comment.
Adil C
Rating:
5.0
Everything was great to me
Brian C
Rating:
5.0
Not too much. All good!
hamish r
Rating:
5.0
Customer did not leave a comment.
Kayleigh C
Rating:
5.0
Customer did not leave a comment.
Andrea S
Rating:
5.0
Customer did not leave a comment.
Carol K
Rating:
5.0
Everything was on point, especially the customer service at the reception 😀
Sahil S
Rating:
3.0
my storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me
JODY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hamad A
Rating:
5.0
Instead of adding the mileage charges on the checkout page, you should have those listed under the vehicle rental charges itself. Going to the checkout page and then realising that we would be required to pay more for the mileage is just not good experience for a new customer.
Nikhil B
Rating:
3.0
Issues with tires being not great in snow. Guy did recommend the “stuck in snow” coverage which we took and needed. So that was appreciated.
Tiana M
Rating:
5.0
Customer did not leave a comment.
sylvain b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david n
|
Overall Experience
Rating:
4.0
Excellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars
Catherine T
|
Overall Experience
Rating:
4.0
It would be important to advise ppl in advance when you decide to raise the fee.
Dolores D
|
Overall Experience
Rating:
5.0
Daniel was friendly and very helpful. A great experience.
Barry W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celso G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michal D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zacharie B
|
First Impressions
Rating:
4.0
Il y avait des excréments de souris dans mon unité.
maryse r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony p
|
Overall Experience
Rating:
5.0
Very clean, very good service. Easy access.
Richard L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Zhi W
|
Overall Experience
Rating:
5.0
Great experience
Carlos B
|
Overall Experience
Rating:
5.0
Très pro! Je suis très satisfait! Grand merci!
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos B
|
First Impressions
Rating:
2.0
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires.
Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu D
|
First Impressions
Rating:
3.0
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)
Lillian K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maryse r
|
First Impressions
Rating:
3.0
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ARLEN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
94140258 Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Inge B
|
First Impressions
Rating:
3.0
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan H
|
Overall Experience
Rating:
4.0
Great service great helpful staff
LESLIE C
|
Overall Experience
Rating:
1.0
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra D
|
Overall Experience
Rating:
5.0
Excellent
PATRICIA S
|
Overall Experience
Rating:
5.0
Very satisfied-and courtepus and helpful personnel
Guy F
|
Overall Experience
Rating:
5.0
Highly recommended
Carolina D
|
Overall Experience
Rating:
5.0
Thank you for your wonderful service!
LINDA S
|
Reservation
Rating:
5.0
Excellent service from the manager
Charles D
|
Reservation
Rating:
4.0
There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT C
|
Overall Experience
Rating:
5.0
All good, thanks!
carlos a
|
Overall Experience
Rating:
4.0
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.
