The vehicle we rented was VERY LOW on gas, other than that, it was a great experience
Eric H.Customer Reviews for U-Haul of Andrews Air Force Base
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop-off location was even nicer than the pick-up location. Very nice setup. Clean.
Bonita L.The staff was prompt to action upon my arrival. Very friendly. And the store was clean looking. Great location.
Douglas R.Very good muy amables atentos los recomiendo
Mauricio Amilcar R.Use Allentown Road U-Haul as a sample for good quality work good quality people and all your U-Haul places. Need to be like that like them. Great service attitude, personality all around. Great workers.
John W.Andrews AFB is my favorite location.
Norman H.Very accommodating..
PAUL J.For some reason Saturday even in the rain didn't stop people but it was ok
charlene W.Time spent in the actual store was excessively long. There needs to be more than one person to cover the front desk. The staff was very professional
Crystal J..The staff were very welcoming and friendly, Will definitely rent equipment from this location in the future, shout out to the Asm Marq and as well as the GM Brytani !!
Giovanni M.N/A
AARON M.Nothing! There's excellent, knowledgeable, and accommodating staff at this location. Thank you for assisting in making my move go seamlessly.
VIVIAN L.Thanks
KENEDY V.Brytani was very professional and nice.
Jada J.Gio and Mark were a great help to me. Very friendly and welcoming. Excellent customer service! When I need you alls service again, I will be looking for either to assist 🙂.
alicia M.Trying to retrieve the vehicle and return the vehicle through the app was very difficult. I am grateful for the employees who took the time to help me with the process.
Arlene B.All good!
Anthony G.The employee on duty at this location on the morning of February 12, 2024 was courteous, knowledgeable and represented U-Haul very well.
Ron M.Very knowledgeable and willing to help.
EDWARD T.Left my dogs jacket in truck need to come pick it up
Alexis S.My truck was clean however it was a strong gas smell the whole time . I kept having to roll the window up and down because of the fumes and it was cold outside so I couldn't have the windows down
Monique M.Parking for customers is not safe. The three car parking areas where I was told to park are on the main roadway.
William G.Customer service was excellent.
ABAYOMI O.Supervisor was not available when I needed to talk to someone about my bill.
Tanita S.The team was pleasant and professional. Keep up the good work.
Nathaniel B.Better help. You can't run a business with 1 good employer
Michael L.Nothing, everyone was absolutely wonderful. Amazing customer service from start to finish. Thanks guys!
Stephanie D.Great customer Service. Clean and everything in order
Angela C.make sure equipment is quality controled before being rented to customer.
James G.Lack of professionalism and foul language.
Gerald P.I really enjoyed my rental experience with this Uhaul. They showed professionalism, patience and kindness. I needed to put my personal heavy dolly back into my vehicle and the attendant ask me if I needed any help and put it in with no problem. I would like to thank them again.
Cynthia M.Geo and the other guy that was there earlier today they both had outstanding customer service. Thanks
Dytaun M.The two men who work there were softening on their personal cell phone all the time there is no very good customer service They called me when I was too far away so that the trailer will return and they didn't give me my money back
Carlos D.They made me wait about 30 mins or so and no truck . I told them would like my $50 guarantee back and they said they don't see a reason why ..
Rich G.I prefer this location out of all the locations in the DMV area. Each time I come here, it is better service.
LaKesha R.Thank you all so much.
Patricia M.Brandon was amazing but the staff that was there at that time were pretty much useless. Brandon seems to be the only one that knows what he is doing and does it with a smile. Having to do everything digitally was frustrating and the first staff member did not know how to even use the app. Brandon saved me from frustration but the process took too long. I've used this service before and picking up a truck is normally a 15 min process or less. I did not enjoy being in there for over 40 minutes to pick up a truck. Again I am very grateful for Brandon but he was super busy with all the customers because the other staff were not well trained.
Shameka W.The staff was very helpful, taking the time to address all of my needs and doing it with with a smile.
Carl H.Great service
Margo R.I was unable to pick up my rental vehicle at the allocated time. I was charge nearly double for mileage that was included AND I was charged for additional fuel - I did not receive the truck with fuel in it.
KATHERINE L.This was quite an experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that IThis was quite a experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that I have returned the rental it's all in the paperwork I guess.
Ralph H.Great customer service and the associate Mark help me with any questions that I needed. Very knowledgeable with the process of the job and was able to not only help me but 2 other people successfully get threw the rental process
Chester L.I appreciate the help with the electrical connection, availability of the trailers and the friendly service. Thanks
kenneth T.The truck I rented needs the drivers door fixed. It kept reading DOOR OPEN. I hurt my arm having to close so hard.
Kellea J.There was no damage to the truck when we returned it but They charged us $180 more for damages to the TIRE, there was NO damage whatsoever to the vehicle, for all we know this damage could've been there before we rented it we saw nothing wrong with the tires when returned but they still charged us. Highway robbery.
Isabelle R.Check in using the app sucks. It takes WAY too long. It is EXTREMELY cumbersome. And you require a customer to use the online check in when you don't have wi-fi.
Stephen J.Your verification system is the absolute worst! I had a 7am pickup with limited time to get things done My wife received a call from you all 7:36am after me having to complete redundant information I already have listed in the UHaul app. I NEVER RECEIVED ANY APPROVAL OF THR VERIFICATION BEING COMPLETED, we're not passed 8am and I'm about to just cancel, however the UHaul store feel they had sufficient information to allow me to go through with my reservation. If it wasn't for them I would've canceled, you need to speed up that process. Also why aren't anyone part on the side of the road, they have clients who litterly had to leave and have someone drop them off, you all need to support this branch and push back against the Funeral home to free up street parking it's not fair and I will most likely never come back to this UHaul branch if I'm going to need dropping off, it's inconvenient. Please look into this. Other than that the Branch was excellent
Arrington P.The personnel at the site was on point, but the equipment, once driven, appeared to have some transmission issues or something. The truck was acting as if it was a manual instead of an automatic. I did not know if the transmission was going to change, especially when hills were involved - loud noises were heard coming during this time.
Victor M.Giovanni was amazing but your system sucks, very difficult to use, did not work at time. Thanks to Giovanni I continued with the rental. There was no place for customers to leave their cars and this was not communicated ahead of time. I could and should have completed all of the information the system was requesting at home prior to arriving for pickup. Your chief technologist should be fired!
Carver J.Always a pleasure doing business with you.
JEFFERY A.The new scan system is not working g good. Everyone does not have a phone that can scan.
Alvetta J.PLEASE check the TIRES on these Trucks. The truck I was given had a tire on the rear passenger side that has the threads showing around the entire tire. Not only that but they had visual chunks of the tire missing. Very scary. I gave a Video of the ture at the time of the rental if someone need to view. Other than that everything was really good. Have a great day
Robin M.Never had no problem always been excellent
John W.Parked the vehicle, went inside to let the staff know that we were returning the vehicle. They would not help us…told us we had to return the vehicle via our phone. So, we had to stand outside in rain to return the vehicle. I would NOT use this location for renting or returning any rental equipment.
Kevin B.Too much self service in terms of registering to check vehicle out, all done by phone. The process took too long!! Check in was a little simpler! I think the customer would be better served if the rental agents managed that process!!
Michele B.1) Have updated inventory availability listed on website. - This is my second time renting from this location and not being able to get the vehicle type that I reserved. 2) Have more staff on-site. - I'm sure the traffic inside the facility fluctuated throughout the day but it always seems to be busy and slow when I arrive at this location.
Stacey P.You need to buy more dollies. There was none available.
Dontriece B.Arrived after hours and did a remote check in. An employee arrived after I completed photos and parked and had me move the vehicle around to different places.
William H.Because we are being charged by the miles we drive, it would be very helpful if the gas tank is at least 1/2 full so we don't waste miles driving to get gas before starting the move. Thank you!
Robin P.The customer service was Outstanding!!!!
Brenda G.When I picked up the truck it took over an hour before I left the location because your staff at that time didn't want to check me in using the computer system at the location. I was told by Ronald G. and another male who was sitting at the other computer told me that I would have to register in with my phone I told them both that my phone signal in the area was low and if they could process everything through their system and I was told from them both no that the system was not able to do it. Both of those guys at the time was doing nothing but looking at there own cellphones and chatting to each other. It wasn't until I made a call to Uhaul and spoke to a representative about what I was experiencing at that location that Ronald G. started process me in for the truck. In the many times that I have been renting Uhaul equipment I've never experienced such a poor quality of customer service. On the other hand when I returned the truck there was a employee by the name of Brittany who displayed an excellent example of good customer service. As she was working with a customer at the computer, she greeted me when I walked in. While I was waiting on the truck to be checked out by Ronald G. I wittinessed Brittany go outside on the lot and help move a large rental truck out of a tight spot for a customer and she came back inside the building and continued to service customer who was waiting. I was very impressed with Brittany's work ethics, she was nonstop. If Ronald G. and the other person who was supposed to be working on the day that I picked up the truck had the same work ethics as Brittany I would have been in and out with the truck instead of waiting an hour of my rental time trying to get processed.
MILTON G.It was a older truck
RUSSELL P.No improvements to recommend at this time. My experience with the staff was delightful both during vehicle check-out and check-in. Great customer service!
Monique T.I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.
Michelle P. | Overall ExperienceThe staff is very professional and go above and beyond!
Tina T. | Overall ExperienceGreat staff and very friendly. Also willing to help
Larry K. | Overall Experience