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Jason W.Customer Reviews for U-Haul of Burbank
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything it's excellent
Arthur P."I've used U-Haul at 924 S. Victory Blvd for 15+ years, and it's always been great. The staff is super friendly, and renting a van is easy. Vans are very clean and reliable. honestly the reason we go to this location are the staff. they are very nice and always smiling no matter how busy they are.
NORA Y.What a great team ! They always go out of their way to make sure I get the Best Services!
LETICIA A.Just keep doing same.
Aramis V.Customer service was apprehensible. The agent upon checking in did not create any customers with the friendly attitude. Agent did not even personally check the vehicles before issuing me a truck. The truck had low air and was not ready upon my arrival for a 2pm appointment. The back up truck was not ready and had unreported damages. Upon turning in the van, the manager (?) refused to acknowledge any issues or errors on his part, and proceeded to do his work, without saying one word to me. No one seem to care except for the one TG agent By far the worst customer service experience I have had in a very long time.
Sundeep V.The truck was old, with a lot of miles and numerous issues. It was hard to drive on the freeway due to the loose steering. The back door is broken and swings open with force, causing a loud bang.
Igor V.Slow and cumbersome process. Old and worn out equipment.
Mike B.Edgar is great and extremely helpful.. this is the best U-Haul location I've ever used
Robyn R.Great experience! Always great working with the individuals from this location including the location manager who always shows us great hospitality. Look forward to our next booking (personal + business).
Robert M.Great customer service. Very clean and well maintained vehicle
Charles R.Everything went very smooth. Easy to rent, pickup and return.
Michael K.This place has ALWAYS gone above and beyond with the best customer service! Kudos to the team! I will be back.
Jessica F.The return was handled smoothly.
JERRY R.The manager at this location is awesome sauce!!
Gina C.You charge me 180$ for 1 day 20mil
hrachya A.Nice staff, easy to get and return truck -- thank you all!
Dan M.Great experience
Bob S.Perfect experience. The clerk Brandon was courteous and helpful.
DONDI B.Everybody there is polite, hard-working crew. Everything is improved already, thank you very much.
Dennis R.Great guys and thank you for changing the drop off location to closer to our home. I would recommend this location 100 %!
MICHAEL S.Everyone at this location is very nice and helpful!
Melissa A.The representative who assisted with the transaction was helpful and clear on instructions. Kind and courteous.
Laura G.This was the second location that I tried. I initially reserved a truck from the neighborhood center at Costless Cars (10860 Burbank Bl) and when I arrived there was no employee present, the entire lot was locked up and no instructions for how to retrieve the keys for the truck. Someone else arrived to drop their rental off and told me that they had been harassed by the employee the day before and recommended that I go to a different location. When I arrived at U-Haul of Burbank, one of the employees (Artemis) was immediately helpful and got me set up with the exact same equipment I had reserved at the other location. Artemis also took time to answer my questions and explained all of the contract requirements thoroughly and I was able to get on the road in time to maintain my moving day schedule. I was about to have a really rough day and truly my experience at U-Haul of Burbank turned it completely around.
Kelsey A.fast, easy, no hassles at this location;
Rajeev D.Very nice and quick service.
DAKA H.I ***LOVE*** the new Dodge Ram High Roof Vans! They are the only ones I want! The Chevy vans seem so cheaply built compared to the Ram! This is also the best location to rent from - they know their product and offer great service.
John B.These people saved my butt and help get me a functioning U-Haul on the fly as I was trying to leave town.
Robin S.Excelent staff ...in an out ...Had my reservation ...Have been getting box off of them every year for many years ...Very.happy with thier service..Thank you ...
kevin H.The staff is very polite and helpful. Very much appreciated!
Paul H.Good service easy in and out.
Marc C.The employees at this location we very friendly and helpful
Timothy S.Love the 24 hr rental period
william Y.This location has a lot of inventory but very few parking spaces for customers. Service was solid though. Very much appreciate the person that helped us. Our vehicle had low tire pressure notification and our person got us reassigned to a new rental immediately.
kevin W.Rented for New Year's Eve. Called several days in advance to find out if open and what hours. Was told 7am to 5pm. I reserved online for 8am - 3pm. Arrived shortly before 8am and facility locked. Day laborers in parking lot told me they would be open at 9:00. Wasted time. I got a voicemail shortly after 3pm asking where the vehicle was (ironic given that my schedule was an hour late because facility not open when I was told it would be. There are two different charges on my Visa. I called and was told that one of them ($115.16) was for vehicle and incidentals. OK. The other one ($98.11) was "moving supplies." I got no moving supplies. Now that I think about it, I might have put 12 moving blankets on the Uhaul app reservation, but I can't imagine that would be $98.11 and nobody gave me any moving blankets. I was told I'd have to call another number (866)277-6855 to speak with someone about that. I called that number and after sitting on hold for 3-4 minutes a recording said the hours are 6am-4pm MOUNTAIN TIME (and it was 3:30 Pacific time here), so I guess I will have to remember to call back tomorrow or Monday to straighten out someone's error. Not great service.
Jeff D.My go-to Uhaul place. Always a good experience
Eldon D.The tires were very low, oil needed to be changed and windows were horribly dirty which made driving into the sunrise difficult and dangerous.
Richard V.Edwin (so?) very helpful and knowledgeable.
Carol A.ten
Ashot A.I received excellent service at U-Haul of Burbank. I highly recommend this location to everyone. Thank you for making my move a bit easier.
Karen R.The truck was clean, and in good working order. The Staff at this location is great -- very polite and professional.
Paul H.I love the new larger Dodge Ram vans! They are built very solid and feel safe and secure - good back up camera - powerful engine. Keep getting more of them!
John B.Thank you to the person who was in charge the day. Very polite, gentle and professional. Thanks again
Ana C.The phone only early pickup was very difficult. The app was slow and wouldn't scan the back of my license. I spent an extra 30 mins trying to complete the process and open the key box. I will always wait until the store opens from now on. The truck ran great and the staff was primo upon returning. Thanks
Marco P.The guy there is so nice. Been there twice so far.
Tiffany T.Easy and fast; friendly people working. No problems!
JANICE R.We rent at lease 3 times a month. Always great service
LETICIA A.The cabin was clean and overall we had a good experience, but I wanted to mention that I had trouble figuring out how to turn the dashboard lights on, the driver's seat couldn't be moved up enough to comfortably reach the pedal (I'm 5'7"), and the entire van shook when the brakes were applied.
edmond N.The only problem I had was the truck was on empty when I picked it up. It took $40 of gas (on a $29 rental) to get it about the quarter tank mark. There should always be 1/4 tank of gas to start.
Rick B.Great customer service!
Calvin E.They need to keep the cars clean!
Greg M.Floor was a little dirty when I got it. I didn't clean it. It's still dirty didn't know really the policy.
David K.Last time UHaul charged from my credit card for 40 miles 10 gallons gasoline and I think it's not fair
Sargis H.