Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
Howard who took care of us was fantastic, polite and absolutely a people person. This man is an asset to your team. But your computer system need to be upgraded to slow. Send undercover boss in there and you will see how much of an asset Howard is. In fact we just recommended another family to your location. By the way it was busy when we were there and Howard handled it professionally.
Staff was extremely friendly and very helpful.
I WAS EXPECTED TO PAY ADDITIONAL MONEY FOR BRINGING THE TRUCK BACK WITH LESS GAS.
HOWEVER THE REVERSE ISN'T TRUE WHEN I BRING IT BACK WITH ABOUT $15 MORE GAS. ALSO I WAS EXPECTED TO PAY FOR EXCESS MILES, BUT NO CREDIT FOR MANY LESS MILES. THAT IS NOT FAIR.
When we came in to pick up boxes and make the appointment to pick up the truck, there was only one person on staff and we had to wait 25 minutes.
When we came in to pick up the truck, there were two people on staff and one of them was extremely show and seemed to not like his job.
The truck was fine but no one told us how to start it correctly. It was originally started by the uhaul guy so we drove it to our home. When we went to start it again, it wouldn't start. We had to call customer service, who told us to insert the key then pull it out a bit, then start it. They could have told us this before we left the uhaul place. Very frustrating.
Maybe update the trucks. However, it was convenient!
On initial inquiry, anticipated my questions and answered fully. Gave me printed estimate with charges, so I could compare options. Very pleased, selling my trailer and will use Uhaul next time.
I would like to recognize the gentleman whom rented me the truck. He went out of his way to give quality customer service. He was professional and kind. I was very grateful for his quality customer service skills. He is someone you want to promote within the company. Class act! I was not expecting that when renting a truck!
Nothing just keep doin what ur doin u guys are top notch all the way
Everything is good as it is.
When you drive in to get a vehicle. It's a one way always blocked by a truck headed out the wrong way. Service is sloowwww. Asked for a dolly. Got home. No dolly. Poor entrance to the place. Parking lot was set up terribly. Will not be back.
I received excellent, courteous service and very well-maintained equipment that was ready when I came for pickup. This was a very good experience and the staff made the entire rental and return easy. The only thing I might suggest is that it is sometimes difficult to reach this location by phone because the staff is busy servicing other customers. Maybe add more people at this location?
I had an appointment for a truck rental at 9:00 AM on Sunday, July 3rd. I waited and waited until someone finally showed up at 9:45. Not only was I inconvenienced, but the 4 people waiting to help me were also inconvenienced.
Absolutely nothing it was an excellent overall experience
Joe was very very helpful. Good crew there.
Only problem was, I had to drive approx.15 miles to another location to pick up the trailer. Then when paying by cash, had to put a 100.00 deposit to pay by cash which I didn't have at that time, no one informed me of the payment by cash deposit.
I had always thought "cash was king", not even a waiver for previous customer for a long time.
Kind of disappointed about that.
More people working in check in, one person can't serve a line of people.
The young man that did my transaction was very professional
We did have an issue when unloading car from transport some wasn't chained down right and it pulled the front bumper on the driver side loose and broke something.The manager at Clearwater told us to take the car to an auto place and get it fixed and bill U-Haul This is still in process.
Nothing stay the same. All was good!
The man that I returned the uhaul to was very friendly and personable. Made me laugh after a really bad day.
Trailers Wheels dry rotted. Tire blowout on Highway. Poor U-Haul customer service on the phone and on the roadways. Uhaul doesnt care!!!!!!!!!
I dropped my vehicle off after hours. The location was well put together and clean on the outside. The air was still running out back but besides that all was well.
My comments are on top .I do not like the guys at this location,they need training,
Friendly people, great service! Vic does a superb job.
Don't know- they did GREAT!
I have rented many trucks and vans from winter Springs Fl and returned them to the Clearwater on Missouri...that office is very efficient. this was the first time to actually rent a van from that location. It was an easy transaction. The personnel were professional and courteous
The manager, Joe Rogowski, gave us an extra day on our rental w/no charge due to Tropical Storm Colin's impact on our moving plans. Although we ended up not needing that extra day (we were able to safely leave on the planned day), we very much appreciated his consideration. Thank you!
Daniel provided excellent customer service. Thank you.
The rep that I worked with was very friendly and made the process a breeze. Would definitely recommend that location to people.
None The guys that helped me were knowledgeable and very professional.
Easy rental, nice people.
Smooth rental as always. Thank you.
The equipment we rented was not available at the location we requested and it said we would be contacted by uhaul. We were never contacted and found out that our pick up location was changed by checking our order online. When I called the new pick up location, I was told there was several trailers closer to us but they were not available for out of state rental. The equipment we picked up was not maintained, the door would not stay closed we had to put a lock on it to keep it from opening. It also leaked. We have rented from uhaul several times and this was by far the worst experience we have ever had.
Incredibly easy. Service was quick and efficient and I paid less than they quoted. Great experience!
Have used them several times and will again.
truck needs some serious repair work,steering was not good at all,truck wondered all over the road,terrible on gas 200 miles used $54.00 worth of gas,also no discount for veterans,penske gives a discount.
I was informed by the customer service representative VIT, when I accepted the equipment that I could choose to add the insurance for the truck and tow dolly up to 24 hours after receiving. I check with my insurance company and they did not cover the UHAUL equipment. I called the central UHAUL Customer service line and was informed that this is not correct and the only way to add the insurance was to return to the location so I drove back to the location and VIT was gone for the day. The onsite rep. called to see if he could add the insurance and was told No.
I wasted a great deal of time driving around and calling to clarify how to add the insurance. Significant mis-information by customer service and the onsite rep. was very frustrating. I was really disappointed.
Another issue was that I reserved the truck and trailer at the Seminole, FL location near my house and was later informed that I had to pick up the equipment in Clearwater, FL. 30 minutes away from my house. This was also very frustrating. VIT (at the Clearwater location) was however very accommodating regarding this inconvenience and I was appreciative.
Your Tech was very helpful and gave me the exact truck I needed.
The guys were awesome thanks again.
Excellent staff! Thank you for your help!
When the store first opened all the employees were outside, so me and several others had to wait for someone to come in. But otherwise the service was great.
Daniel was extremely helpful and very professional. Excellent asset to your team. Kindly followed me yo my house and let me drive him back. Really kind. Thank you!
Good experience. Will be back in 2 weeks to rent again.
The place is too crowded with trucks that its hard to find a place to park.
Same can be said of the personnel in Florida. Very pleasant and helpful. The check in process went without a hitch even though it was early on a Sunday morning.
Joe is perfect operator. Knowledgeable, friendly and made advance call confirming reservation. Trailer was ready when I arrived before reservation time.
Location I dropped off at was fine - representative was understanding and actually knew what he was talking about. I would recommend having your employees, whether at the location or on the phone, know what they are talking about. You can refund me $100 back on my debit card for WHAT I WAS QUOTED BEFORE I GOT THE FINAL DESTINATION AND THE GUY TOLD ME THERE'S NOTHING THAT CAN BE DONE.
Easy in very nice they will take care of terrible odor
THIS IS THE WORST STORE EVER!!!! I PICKED UP A TRUCK FOR MY DAUGHTER WHO WAS PAYING FOR THE TRUCK. THE GUY AT THE DESK TOLD ME I HAD TO LEAVE A CREDIT CARD. I SPECIFICALLY ASKED HIM TWICE IF MY CARD WOULD BE CHARGED. HE ENSURED ME MY CARD WOULD NOT BE CHARGE - I WAKE UP TO $313.78 CHARGE & 4 BOUNCED CHECKS. U-HAUL REFUSES TO REFUND MY MONEY BECAUSE WE JUST RENTED THE TRUCK YESTERDAY & THEY WON'T DISCUSS THIS WITH ME UNTIL THE TRUCK IS RETURNED. THEN I MUST FILE A COMPLAINT AND WAIT AN ADDITIONAL 72 HOURS!!!! NEVER AGAIN IN LIFE!!!!!!!!!!!!!!!!!!!!!
Top Notch operation, Clean and Super efficient, many moving supplies in their store, If you need a trustworthy U-Haul rental in Clearwater and surrounding areas this is the location.
I can't find anything. My time was great, efficient check in and return of vehicle. I had credit due b/c of mileage and it was done instantly. Thank you for making my move easier and with less stress!
The staff was so helpful. The only recommendation that I have is to let customers know that when pulling into the return lane that there will be someone there immediately to help you. I was not aware of this and the gentleman almost scared me.
Entrance to parking lot not able to be seen clearly.
trailer seemed not inspected had to change over to another one . employee seemed not knowledgeable on equip
Candace and Charles were very helpful.
You need to tell thevrenters that the 10' box truck does not have a ramp included.
The equipment was ready when I arrived after being called to determine my pick up time. The staff worked hard to come up with the best value for my needs
U-Haul Corporate Customer Service leaves alot to be desired, was hung up on twice and not to friendly with the first customer service rep
Customer service from Candice was terrific; service on the return was also great. I will use this store again. Great job!
Just keep doing the fine job your people showed me. Very helpful and pleasant employees. Thanks again ??
Always have gotten great service at this location, staff is very friendly and helpful....
She was very nice and gave help on directions to my next stop
1) front headlight out
2) discrepancy on final bill
Great service. Prompt and efficient.
This was a horrible moving experience! The truck bucked every time I went to accelerate from a stop while empty. The loading door got stuck up because it swung up so fast you couldn't stop it, and couldn't reach the pull down strap. Calling roadside assistance, I was on hold for over 25 minutes before talking to a human. Second call to roadside assistance nearly 20 minutes. The website for unpacking assistance provided by haul wouldn't take this weekend's dates, and nobody there picked up the phone, but a recording kept saying 9.95 for telephone orders for reserving packing unpacking help. I wasted nearly 2 hours of rental time between those 3 calls. If I ever need a truck again, I will call Penske!
Also, I have tried to submit this survey 6 times, and have a fine internet signal, and cannot get the survey accepted. Will still try because it is important!
More service help - wait for return way too long
Call the customer when the requested location doesn't have the requested equipment available. Uhaul wasted hours of precious time on a stressful day. This wasn't the first time it's happened to me over the years.
I went to pick up my truck at this location about 9:40AM and there was no truck or anybody else on the location. A sign on the door said will return in 10 min. At 9:55 my wife called the number on the lot and a man answered and told my wife he does not dso business with u haul any more.
had a long wait, once they got to me it went fast, would suggest having 2 lines 1 for pick-up 1 for drop off
this location was not convenient to me, My pick up location was changed due to equipment availability. Although the attendant at this location was nice and helpful by the time i got there i was so upset with Uhaul assistance by phone being transferred 4 times- the trailer was old, dinged up, dirty inside and leaked- my things were wet after driving 6 hours of my 16 hour trip in the rain.
Staff were interested, helpful and pleasant. Thanks!
Cody at the Missouri Avenue store was beyond helpful. He is the model for all U-Haul employees.
Actually it was one of the cleanest stores and one of the best experience I've had at all the Uhaul that I have been to. When I returned the car carrier and trailer Cody was great When I returned the car carrier and trailer Cody was great.
Cody at the Missouri store should be cloned. What a great guy -- helpful, knowledgeable, efficient.
VictorExcellentis the best. He went above and beyond to get the box delivered. Had it not have been for him I would be much more upset. Please fix the processPoor.THANK YOU!
Excellence of service! I highly recommend! Great staff as well!
The service was excellent