Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
had no issues, was a very smooth rental and equipment was top notch. Thank you for an easy time.
Hard to improve on a great location, and knowledgeable management...
Personnel cordial and everything was found returned in clean and proper order.
Just rented an appliance dolly. All was fine. Previously rented here and had a good experience every time.
Keep doing what you're doing,it's just right.
Nothing, it was a great experience!
I used them several months ago. Their service was excellent, so when I need help again, I used them; even though they were out of the way the second time. I have moved many times and these guys are the best.
Nothing comes to mind. The staff were very efficient and helpful. They were courteous and overall it was an easy and pleasant experience. I would certainly recommend this location to anyone.
The Van I had was stinky. I had to go and get bad odor removal Candles to be able to have my wife travel with me it was so bad.
Great experience. I don't know of the thing to improve.
Both Jesus and Victor were very helpful and knowledgeable when troubleshooting the trailer lights that didn't work. After upgrading to a pickup truck, the transaction was as smooth and efficient as clockwork. A great experience.
This location was near where I was moving for my sister and not far from the storage area...
I can't really say because for me I was completely satisfied with the truck as well as every person I came in contact with!
Really nice guys that work in this store..very friendly=)
Nothing. Jesus was very professional and personable. The only thing was that the dollie ( handcart) flew around when I was driving. The back should maybe have a clip or strap to hold it down.
Very friendly staff and efficient return.
the location pick up and drop off was great people but uhaul SUCKED !! the worse company ever they did not have my trailer when promised then they promised another time and did not have it they did not care they said oh well I had to lacate my own location and dealer once again UHAUL SUCKED
We'd recommend the location because they were lovely people but the trailer we were given was completely dysfunctional. We had two tires blow out and our $2500 mattress is ruined because there was a leak somewhere in the trailer. I'm going to be working with the TX location that we dropped it off with to get a reimbursement for the mattress but wanted to give our official input this way as well
I called to rent a VAN, because I needed a nice low entry to move furniture. I specifically asked the dispatcher about available inventory at the specific location regarding a VAN. A very flaming gay guy assured me there was plenty of inventory. When I arrived at the location, there were NO VANS, but only trucks. I was extremely disappointed and the local staff said that the dispatch center was not at their location and they had no control over it. I do not trust gay employees to do this work as I don't think they are truthful, not even to themselves about who they are so why would I trust them with a decision for me
From the persons answering my calls to the person handing me keys, the staff were polite, knowledgeable and professional.
Have the different size trucks 16' 17' etc available.
Fast and courteous service!
Cody who helped me out was wonderful
God bless the man that tried to take the tow dolly off. He has the patience of Job. Even though he was frustrated because the chain was stuck, he kept his composure and good manners.
Victor garcia went above and beyond when the trailer I reserved didn't work out!!
Complete opposite of my experience in Tuscaloosa.
I pulled up to the drop off area and was immediately greeted. The person checked the trailer in and had another person take the trailer off my SUV. WAY HELPFUL and quick service!
This location was easy to get to, had plenty of trucks & supplies & very good service. Prices & extras were presented accurately. I drove away knowing what to expect once mileage charges added up & there were no negative surprises.
I can't think of anything that improve service, and equipment that was perfect for my needs.
There will never ever be another U haul rental experience for me or anyone I know ever ever again. The entire experience was nothing but lies, excuses, ignorant people who had no clue. Not only was my U boxes lost, I was told the truck was missing, the truck had to stay 5 extra days in Georgia due to a flood, the driver had other important deliveries first, then U haul tried to turn around and blame it on me saying I ordered a box and it delayed the shipping time. I was told my boxes sat in Florida for 5 days before even moving. I received 5 emails stating my uhaul boxes were coming each on a different date. I spent over 3 thousand dollars in flight tickets and hired help to unload and unpack when it was all just a waste because u haul kept changing the date. 3 people missed worked for 4 days each. They all had to get back to their lives. I was left to do this alone . My first delivery date should have been Nov 16, U haul changed it daily. Even in the beginning, uhaul kept changing my pick up locations of the u haul boxes 4 times. My husband and my head were spinning. Each time I called u haul, no one knew what the hell was going on and to make it worse, u haul made my husband drive an empty u box to another location for a drop off. Can you imagine the balls that person had? I am so disgusted. I cried for over a week straight. I was without my clothes, my posessions, my life. Bruce who came up from Waterbury to deliver my u boxes to me was the nicest man I have met. He was very kind and understanding. Why he would choose to work for a company as U haul, I do not know. I have been put through hell and back from this company. I have suffered emensley. I am going to the top of corporate and expect an entire refund of all monies spent. This entire ordeal was unacceptable. I never even received an apology. I was treated like shit from day one. This was humanly disgusting.
Representing that took care of us was constantly on his cell phone. Very unprofessional. The representative verified the gas on the contract was what was in the truck. Although, if I had not rechecked the gas gauge before I left i would have been responsible for putting in more gas than was given. The contract said 1/4 of a tank. But it had between 1/8- 1/4.
The Missouri store is always a great place to rent!!!! The staff is always very helpful and go out of their way to make sure everything is right!
The two young nen who were working were efficient and professional. However, they lacked friendliness. They seemed bored and just wanting to get thru the transaction asap. Really impressed on how clean the store was. Gleaming shiny floors. Just a more friendly, engaging interaction with clerks and it would have been a much better experience.
Great experience. Easy pickup and dropoff. Fair price.
I specifically made a point to inquire if the vehicle was smoke free and assured it was. As I drove the truck, I could smell an odor and sure enough, the ash tray was full of used cigarettes. When I turned in the vehicle, I pointed out to your employee that the vehicle came with disgusting cigarette butts.
The only negative thing I can say is that the property is not very big. Other than that they're always friendly helpful and every time I rent a truck the process is fairly simple and doesn't take much time. I'm very pleased and look forward to doing business in the future with u-haul on Missouri Avenue
Good place. I use them a couple times a year to haul my Christmas decorations back & forth, as well as when we clean out our closets, and haul to the Salvation Army.
Id recommend this location to anyone.
Well I was never told when to return the uhaul. I never received a paper stating that was my contract... I had to pay for a extra day because we returned n hour late not knowing the time to return... I was told by one uhaul dealer that if I brought it to him late that he would take care of it. We took back to the wrong location & had to pay for another day! I will not rent from uhaul again because of this reason!
My original vehicle wasn't available; however, the team was able to get me a suffient replacement ASAP!
Customer service is excellent always friendly and they are professional rented there 3 times this year.
overall good but one very poor issue. I was told they would by back any unused new boxes. I brought back some and also had a small charge for the extra day on the dolly. I did not have a receipt with me. They wanted to give me store credit for the boxes but would not apply to the rental on the dolly. i had to use it at some later date. To me it did not make any sense since I only plan on moving rarely. If you offer the buy back I should have been able to apply right then. Did not make me happy. Lynn
Nothing...Service was great...when picking up truck the check out was quick...out the door and on the road with truck in less than 10 minutes.
Normal corporate uhaul store.
The service and staff was great. I needed to move my reservation day and time and the guys there had no problem doing it, they were very friendly and helpful.
Explain the insurance better because I said I had insurance and they charge me anyway and now it's going through the customer service department.
They know me by name and I like that all the employees treat me and everyone eles I bring with excul customer service
The truck was a disaster. The truck was poorly maintained and broke down three times on the trip. When we were able to get to a repair location the truck dip stick indicated that the truck had NO OIL. The truck literally shut off while going 70 MPH. To make matters considerable worse. My brother and I were "detained" for several hours at the Border Patrol checkpoint in New Mexico because the truck's plates were reported as STOLEN. We waited several hours as they decided what they were going to do with us. NOT FUN. I will be contacting my attorney this week.
this place is wonderful and has helped us numerous times even after a disasterous online order for another location. thank you for having such a wonderful location
The uhaul I receivedwas dirty and had less then 1/4 tank of gas. Dog hair was EVERYWHERE on the inside of cabin. Empty water bottles, juice bottles and empty tobacco cans found under seats. Rented a tow dolly, vehicle wasnt hooked up properly, tire straps kept coming off. Stopped at another uhaul location during trip for assistance.
no suggestions for improvement
We were very satisfied with your service and were thankful that you rescued us at the last minute!
Equipment Rental, express check in and on line services made for a great experience. We thought it would be s time consuming experience and are happy to say it was organized and quick. Thank you!
The employees didn't greet me or say anything when I walked into the store, I would have felt welcome had they greeted me while I enter the store
My sister recommended this U Haul location on Missouri Ave because the staff is outgoing,efficient,& personable. Bingo on all counts!
You are all very friendly and professional. Uhaul trailers are always clean
Everything was fine as far as i'm concerned
Have a closer drop off at the end of our trip. We had to go 10 or so miles outside of the area we live and passed 3-4 other uhaul dealers.
VictorExcellentis the best. He went above and beyond to get the box delivered. Had it not have been for him I would be much more upset. Please fix the processPoor.THANK YOU!
Excellence of service! I highly recommend! Great staff as well!
The service was excellent