Customer Reviews for U-Haul of Clearwater
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Clearwater
Excellent staff! Thank you for your help!
When the store first opened all the employees were outside, so me and several others had to wait for someone to come in. But otherwise the service was great.
Daniel was extremely helpful and very professional. Excellent asset to your team. Kindly followed me yo my house and let me drive him back. Really kind. Thank you!
Good experience. Will be back in 2 weeks to rent again.
The place is too crowded with trucks that its hard to find a place to park.
Same can be said of the personnel in Florida. Very pleasant and helpful. The check in process went without a hitch even though it was early on a Sunday morning.
Joe is perfect operator. Knowledgeable, friendly and made advance call confirming reservation. Trailer was ready when I arrived before reservation time.
Location I dropped off at was fine - representative was understanding and actually knew what he was talking about. I would recommend having your employees, whether at the location or on the phone, know what they are talking about. You can refund me $100 back on my debit card for WHAT I WAS QUOTED BEFORE I GOT THE FINAL DESTINATION AND THE GUY TOLD ME THERE'S NOTHING THAT CAN BE DONE.
Easy in very nice they will take care of terrible odor
THIS IS THE WORST STORE EVER!!!! I PICKED UP A TRUCK FOR MY DAUGHTER WHO WAS PAYING FOR THE TRUCK. THE GUY AT THE DESK TOLD ME I HAD TO LEAVE A CREDIT CARD. I SPECIFICALLY ASKED HIM TWICE IF MY CARD WOULD BE CHARGED. HE ENSURED ME MY CARD WOULD NOT BE CHARGE - I WAKE UP TO $313.78 CHARGE & 4 BOUNCED CHECKS. U-HAUL REFUSES TO REFUND MY MONEY BECAUSE WE JUST RENTED THE TRUCK YESTERDAY & THEY WON'T DISCUSS THIS WITH ME UNTIL THE TRUCK IS RETURNED. THEN I MUST FILE A COMPLAINT AND WAIT AN ADDITIONAL 72 HOURS!!!! NEVER AGAIN IN LIFE!!!!!!!!!!!!!!!!!!!!!
Top Notch operation, Clean and Super efficient, many moving supplies in their store, If you need a trustworthy U-Haul rental in Clearwater and surrounding areas this is the location.
I can't find anything. My time was great, efficient check in and return of vehicle. I had credit due b/c of mileage and it was done instantly. Thank you for making my move easier and with less stress!
The staff was so helpful. The only recommendation that I have is to let customers know that when pulling into the return lane that there will be someone there immediately to help you. I was not aware of this and the gentleman almost scared me.
Entrance to parking lot not able to be seen clearly.
trailer seemed not inspected had to change over to another one . employee seemed not knowledgeable on equip
Candace and Charles were very helpful.
You need to tell thevrenters that the 10' box truck does not have a ramp included.
The equipment was ready when I arrived after being called to determine my pick up time. The staff worked hard to come up with the best value for my needs
U-Haul Corporate Customer Service leaves alot to be desired, was hung up on twice and not to friendly with the first customer service rep
Customer service from Candice was terrific; service on the return was also great. I will use this store again. Great job!
Just keep doing the fine job your people showed me. Very helpful and pleasant employees. Thanks again ??
Always have gotten great service at this location, staff is very friendly and helpful....
She was very nice and gave help on directions to my next stop
1) front headlight out
2) discrepancy on final bill
Great service. Prompt and efficient.
This was a horrible moving experience! The truck bucked every time I went to accelerate from a stop while empty. The loading door got stuck up because it swung up so fast you couldn't stop it, and couldn't reach the pull down strap. Calling roadside assistance, I was on hold for over 25 minutes before talking to a human. Second call to roadside assistance nearly 20 minutes. The website for unpacking assistance provided by haul wouldn't take this weekend's dates, and nobody there picked up the phone, but a recording kept saying 9.95 for telephone orders for reserving packing unpacking help. I wasted nearly 2 hours of rental time between those 3 calls. If I ever need a truck again, I will call Penske!
Also, I have tried to submit this survey 6 times, and have a fine internet signal, and cannot get the survey accepted. Will still try because it is important!
More service help - wait for return way too long
Call the customer when the requested location doesn't have the requested equipment available. Uhaul wasted hours of precious time on a stressful day. This wasn't the first time it's happened to me over the years.
I went to pick up my truck at this location about 9:40AM and there was no truck or anybody else on the location. A sign on the door said will return in 10 min. At 9:55 my wife called the number on the lot and a man answered and told my wife he does not dso business with u haul any more.
had a long wait, once they got to me it went fast, would suggest having 2 lines 1 for pick-up 1 for drop off
this location was not convenient to me, My pick up location was changed due to equipment availability. Although the attendant at this location was nice and helpful by the time i got there i was so upset with Uhaul assistance by phone being transferred 4 times- the trailer was old, dinged up, dirty inside and leaked- my things were wet after driving 6 hours of my 16 hour trip in the rain.
Staff were interested, helpful and pleasant. Thanks!
Cody at the Missouri Avenue store was beyond helpful. He is the model for all U-Haul employees.
Actually it was one of the cleanest stores and one of the best experience I've had at all the Uhaul that I have been to. When I returned the car carrier and trailer Cody was great When I returned the car carrier and trailer Cody was great.
Cody at the Missouri store should be cloned. What a great guy -- helpful, knowledgeable, efficient.
Equipment was in good shape though a bit old.
Personnel were courteous and helpful, got me in and out in no time.
Was skeptical of UHaul equipment based on previous rentals. My trip was just under 3000 miles .... 15ft van with car hauler.. The trip was uneventful which was perfect!! The van was a work horse.. Recently I have used Penski and Enterprise but my SUV was too large for their car haulers, so I was forced to use U Haul. Van had power and reliable. Will definitely use them for my next long haul trip.
I found the experience excellent, the people friendly and the rental efficient. I would do it again
Trailer ran great all the way and drop off was perfect location
Excellent and prompt service, at a great price!
Great customer service at both check-out and check-in.
Very fast and got me on my way. Keep up the good work!
Cody is the best resource U-Haul has but customers left due to him being overwhelmed by the sheer volume of customers. Get the guy some help will ya? He's checking out two customers at a time.
Awesome experience. I have rented from many times. Cody is always on top of things. His customer service skills are awesome. He always remembers me by name and is very personable. I am loyal to this location because of Cody's customer service. He is a credit to your company and, in my opinion, should be given every opportunity for advancement in your company.
The woman who called me in the morning left me on hold for 20 min but other than that great service
Awesome people every time I go in this store!! Would definitely drive out of my way 2 rent from them=)
The door was broken so we had to return the truck and get a different one which caused our help you move movers we hired through U haul a delay to sit around and wait for the new truck so we had to pay the movers an extra $45. So NO we were NOT happy
Still waiting on a phone call for a refund I was suppose to receive no one has contacted me location was called I was left on hold for 16 minutes very unhappy I will never rent from uhaul again
Friendly staff. I was only at the location a few minutes. Professional and helpful.
The truck ran rough and had all kinds of cosmetic damage
The young man that helped me out was exceptional in every way! Excellent, above the normal service, above average knowledge of his job duties and was training another employee while taking great care of me! He deserves his own store or management of some sort ASAP. It is not very often at all in today's world to come across people that are willing to serve serve serve and make sure the client is taken care of and is happy with the experience.
Cody was Awesome, Fast and caring, Especially on A Saturday when you were packed with long lines! A+
The mileage on the truck was written down incorrectly. When we got the truck it had 1/8 of a tank of gas in it. We were required to return it with 1/4 tank. (It was even written on the order form that it had 1/8 of a tank). Why do we have to return it with more gas than what was in it?We used the truck to go from Home Depot to my school which is 4 miles away. We returned the truck within 2 hours. They told us that we had driven 160 miles. That is impossible in a two hour time frame. We told them exactly where we went, from the U-haul store to Home Depot on Gulf to Bay to my daycare on Lakeview Road and back to the U-haul place. In the end they charged us for 16 miles. Which was still too many miles. I will not use again.
Keep it the same. Everythiing was excellent. Friendly employees and the pickup truck was in very good condition.
Have rented truck before good customer service
This location allowed me to send my friend to pick up the trailer. My friend grabbed the wrong dolly, and when we went back to get the correct one, the gentleman at this location gave me the correct dolly for free. Since the location closed after my two-hour window, he allowed us to return the trailer and dolly anytime after hours. I was very please with how this Uhaul location went above and beyond to help me with my move.
Only needed the trailer for the afternoon dropping off in another city was charged for 2 days said that couldn't be charged for shorter period. Value wise wasn't the best for time used.
The heat was on full force and there was no way to turn it off it was a very very negative rental experience to have the heat on in the middle of Florida.
had no issues, was a very smooth rental and equipment was top notch. Thank you for an easy time.
Hard to improve on a great location, and knowledgeable management...
Personnel cordial and everything was found returned in clean and proper order.
Just rented an appliance dolly. All was fine. Previously rented here and had a good experience every time.
VictorExcellentis the best. He went above and beyond to get the box delivered. Had it not have been for him I would be much more upset. Please fix the processPoor.THANK YOU!
Excellence of service! I highly recommend! Great staff as well!
The service was excellent