Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
My sadness was the extra miles I had to pay for because of the location... but I loved the cargo van I used. I felt very safe and very strong at doing this by myself. The customer service was great, and kind. Thank you.
The staff at this location, was some of the best I have ever worked with. They greeted me with a smile and ended my look two days of moving with the same. The truck was cleaned and ready for us to go at the time requested. If I ever have to Rent a truck again I would per going to the same place. Very nice in customer service......
I returned my vehicle about 12 hours earlier than I expected, however, I was charged what seems like a lot for being 5 miles over what I estimated my total mileage would be (30 miles). I arrived at this location and very quickly a line formed behind me. I was sent inside to check in my vehicle, because I paid cash. Inside, I was now at the end of a line of about 8 people. After waiting around in line I was sent back outside only to be sent back inside again. I don't mind waiting but what I do mind is incompetence and poor customer service. Just be warned, this place operates on a first come, last served basis.
reservation was for 1030 pickup, after long line took an hour to get the truck.
Customer service was poor, took more then 45 minutes to get my rental past my pick up time. I will not go back to this location.
Very friendly staff. Got customers through as quickly as possible.
Jerry, was very professional in handling our rental requirement, thanks.
I reserved a 9' cargo van when I pick up no van reservation had been changed to a 15' truck . No other. Van or pickup available. Clerk said rental would be $19. Not the $29 for truck. So disappointed was charged the $29 rate. Very poor service lack of communication between reservation and local store .
My service agent was very polite and helpful with all the information given to me and I really appreciated the help and will return and recommend this store to others! JOB WELL DONE !
Add a jack to the tongue of your trailers
There are not enough staff to man the inside and hand out trucks. I waited nearly 20 min and there was someone inside who was painting things that I approached and asked if we could get help. She said we had to wait for the other person. Not great customer service. I do appreciate I was able to upgrade to the bigger truck and keep it as long as I needed.
The staff did not offer good service. Three employees chatting between themselves when I arrived and no other customers present. One employee said we will be with you in a minute. No eye contact and I felt I was imposing on them. Abrupt and cold is the best way to describe how I was treated. When I returned the vehicle I was told to pull around the side and someone would check me in. When no one came after several minutes again I found three employees and no customers. One employee said to another there is a pickup to check in the other replied in a negative way.
I had a pretty efficient trailer checkout even though it was a busy time at the site. Checking back in was very quick and easy.
I reserved a 5X10 Trailer to pickup at 8 they had me down for a 6X12 and it was over in a separate location. So Then they had no trailers at this location so I had to get a van which was way more expensive. The people in there did not work with me or offer any consolation for the messed up reservation
I ALWAYS HAVE GOOD SERVICE EXCEPT THIS TIME - I was late returning the trailer and I received a call from Kim who said she was about to file a stolen trailer police report! I said "you have my name, license, credit card AND I RENT FROM UHAUL 4 TIMES A MONTH. Why would you not just call me? I received a vague response but threatening to file a police report saying I stole a trailer is OUTRAGEOUS.
Give senior citizen discounts. That would be really nice.
I`m getting charged for 3 pods I`m not using.unloaded 2 pods.kept 1. Rip off.
We wait long time in lane to check out
All was good. I was able to rent a truck quickly as my work truck broke down. Staff was pleasant, helpful and up beat.... Always nice especially when I'm having a crummy day... :)
I scheduled a truck to be at ABC in Snohomish-NOT on Evergreen way. I am Very angry! I actually Cancelled the 1st reservation because it scheduled me at the wrong facility. My confirmation said ABC storage. This cost me 3 wasted hours, 12miles more in gas, additional monies for my crew, etc... I want my $50.00 back from the service guarantee, my time (at $25.00 per hour, my additional in gas, the difference between the ACTUALL charge & what I was billed and the $60.00 to my crew. My 2 previous experiences (at ABC) were Great. While the staff at Everett were friendly, it was Not a great circumstance or experience for me. I now have to work on this 1 more weekend (I should have been done but you screwed me time wise). If there is ever a next time-Please ensure my truck is where I Need/request it to be.
My only complaint was I waited about 20 minutes in line in the morning while the one clerk helped everyone. Great product though and great value.
I have been waiting for a higher up managament to give me a call like a representative on the phone said I would receive in 2 days. I have not infact received that phone call and I have become frustrated. I have used Uhaul in the past several times, and found them to be great and would highly recommend the use to anyone who needs to rent a moving truck, dollys and carriers. Now I am being ignored, and at this point I will not be recommending this company to anyone as of yet. I hope I get a phone call soon, since I am a patient lady who has complete faith that this company, will make things right.
P.S. im still waiting for that phone call.
Nothing that I can think of..
Nothing bad about the site, but the website is unprofessional and misleading. I reserved a 6x12 trailer and picked this location because the website said they had one. They only had 5x10. They are treated as comparable, but the smaller trailer is over a foot shorter. This means queen beds and standard height dressers do not fit unless laid down drastically reducing storage space. We had items ruined that had to be transported in open truck bed. We would have been able to plan appropriately or make alternate arraignments if website had accurate and correct information.
I unlike this location ,because the customer service was bad service , I was return equipment to the store no people can helped at all and no asking or say hi the two was inside I asked one of them I return a equipment ,he told drive around people can help me , I did drive to there , I have not see people can help me , and when I got back to in the store they new customer after I gone , I did ask me to help nothing .
the taking place about 25 minutes no one help , I hurry going to work . I really don't this place sack .really bad customer service they don't care .
Time stamp for rental should be when checkout process is complete not when first started.
Allow drop off to other locations
trucks need to have full tanks for long haul. I had to fuel truck prior to departure after loading but all in all a trouble free move with excellent service
when i originally confirmed my price from a Arizona u -haul office i asked if that price was out the door final but taxes and extras were added to the $538.00. There was an increase of approx. $60.00.
Have more 6×12 covered trailers.
Not much. Always a very good rental experience.
Customer service is great here the guys at the counter to the lot guy that's not allowed to back up trailers yet lol great team great rates good location well definitely use these guys again like I have before
They agent that helped us was very nice and cautious. Very professional and check out time was great no wait and car was ready
Didn't get the 12 furniture pads I paid for. I couldn't go back as we live too far away.
The staff worked with your schedule with personalized service.
Customer reps friendly, very helpful and were able to get me on my way promptly. Only one minor issue; could not adjust passenger side mirror on 17-footer.
Very friendly and professional. Wouldn't hesitate to go here again.
Truck needs to be in better condition. Loose trim interfering with gas pedal, wiper blades worn out, etc.
This is not my drop off location. Customer service is beyond rude and incompetent. Nobody could give me the accurate information and when I asked for a manager calls were disconnected. This is why I will never use uhaul again and it is sad I had to deal with this.
Service was A+ and so nice to work with! Highly recommend. :)
The staff was efficient and helpful. I got there about 10 minutes before the store opened and there was a line. Staff members were quick to open the doors and process our requests.
Guy at the counter was great got the last trailer he worked through tons of people quickly rates are as described drop off way easy excellent option instead of buying a trailer I well rent 18 bucks a day can't beat that anywhere
When returning the truck I rented, I ran over something in their parking lot (which was covered in wood pieces, garbage etc). My rear tire was punctured with such a large hole that the tire deflated in front of our eyes. When trying to discuss this matter with the so called "general manager" he instantly stated, "prove it happened here". There was no apologies, no trying to deal with it.. he even stated they are not responsible for what us in the parking lot since customers sweep out the trucks there.. completely 100% untrue. My vehicle has all wheel drive so I have to replace all 4 of my tires, costing me $414.00.
Your manager ended up ignoring me and speaking with my boyfriend stated to bring proof back and he will review it. Ummm I was his customer not my boyfriend and my Denali is owned by me not him.. to say I am not satisfied is laughable. I have reached out on facebook and received the marketing president's contact information, which I have left a message for. Hopefully this issue can be rectified without further escalations.
You guys were great! This is the second time we have rented from this location in the last few years. Always good, friendly service.
Staff is helpful, fast and friendly!
Driver,Eloise Paulino,was wonderful. She explained things thoroughly.She was there when she said she would be and got the boxes in great position both times.Her customer service skills are excellent.
The greatest thing about this entire experience would be Garrett. Without Garrett my experience would have been less than acceptable. He stepped in and fixed things, and made sure that I dealt with him every step of the way to make everything so much better. Because of Garrett I will most likely come back if I move again but only if he is there.
They couldn't get the trucks out that morning, they actually hit other trucks while moving them! Staff was nice and curious- then when returning the truck I couldn't hardly enter the lot due to a customer car parked where it was allowed, but the Uhaul staff had put a van and trailer on the other side making the entrance for a 20 foot truck damn near impossible! I had to back up on a very busy road to make an even larger turn into the lot. Not what you want to be doing at the end of the day- 9 months pregnant- after moving all day! Needless to say I was pissed and still am- I won't use this location for this reason alone- and due to the fact that it took them FOREVER to pull out my truck in the morning because it was too tightly packed in. And they hit their own trucks doing so! Once again- friendly staff, but TERRIBLE location/ set up.
Have more employees ready to help the number of customers lined out to the door. Truck was average, smelled like a cigarette and there was junk in the back of the box truck- a broken broom and junk.
Everything went well and was well explained - no $ surprises. Nice counter people, too!
Thank you for your great support. We are very happy with our experience renting from you!
I'm always treated excellent at u-haul. They run a tight ship!
The Truck rented was old and needed to be retired the transmission was shot and the alignment was off. But besides that not to bad.
when I picked up my truck, it had 3/8th of a tank of gas. the gentelman who wrote up my contract told me to bring it back with the same amount. I put $20.00 of gas in the truck before returning. the gas gauge was at 1/2 of a tank. you still charged me $40.00 additional on my bill for gas. Not right.
Quick, easy, nice clean truck, and polite, professional service.
Our experience was excellent. Order placed online, confirmed by phone. Pickup was quick and efficient, return was fantastic. Thank you. We will return and recommend!
Service was quick and courteous and my questions were all answered.
Staff is courteous and the truck rented was clean and ready to go. Returning vehicle was quick and painless. Have rented trucks from here multiple times and would recommend it to anyone needing to move/haul items.
Service is very slow. Even if you go online and pre-fill the paperwork it may take a long time. But the van we rented was almost brand new and in excellent shape.
Truck was very old poor condition
clean and the trailer was clean and well maintained
The person that helped me at this location was wonderful. I really enjoyed m interaction here.
The experience was excellent. The equipment was in excellent shape. The staff hooked up the trailer after starting the contract ball rolling. Everything went very well, and return service was excellent as well. Thank you for the great experience, and time.
I was checked in & on my way in minutes! great crew!
My experience so far has been good.
I am being charged more than I was quoted why>?
Counter personal need to be more efficient during the rental process...support personal...shouldn't be standing around behind the counter bulls#%ting while customers are waiting in line .otherwise the rental agent I experienced was efficient and professional
Explain after hours drop off for day rentals
I had to wait in line an hour--an HOUR--to pick up the truck. There was only one employee behind the counter checking people in. I arranged for "Express Pickup" by the way. How is it possible that there would be only ONE employee available to take care of customers at a moving truck rental company on the last weekend of the month when a lot of people or moving?? Being delayed so long caused significant inconvenience--time commitments we made to other people had to be rescheduled last minute; friends who were helping us out with our project then had to rearrange THEIR schedules for the day in order to accommodate YOUR inability (or deliberate decision?) to not staff your "customer" counter properly.
Despite having placed my order online, there was confusion at the counter over some of the details. My request for the $14 insurance coverage was somehow not on your radar even though it was on my order confirmation; and there was a utility dolly on the order that I had not requested and that was not on my order confirmation. So, that had to be changed...and there went what little crumbs of "Express" was left in "Express Pickup." The employees were civil, but were not dressed professionally, did not look well-kept, and did not come across like they took much pride in their work--of course, I wouldn't either if I worked for a company that likely is responsible for putting me in the position of dealing with frustrated customers by making poor business judgements about whether or not customer service should be a priority in your "customer service" operations. After NOT being thanked for my patience, I got my truck that had only a quarter of a tank of gas and piss-poor windshield wipers--on a rainy day--so, that's safe.
Do you think it's professional to treat customers this way? I don't. I don't think I will be using UHaul again, nor recommending you--and likely warning people to explore other options.
Your crew at this location were outstanding! Everyone had positive attitudes. They went above and beyond to make sure all my needs were ment
Dropping off my Ubox was a huge hassle as none of the employees seemed to know what was going on or where to take it. Very stressful situation on an already long and stressful day.
I had to wait in line for an hour and the truck was full of boxes. I had to pay to dispose of them because I didn't want to be charged for them.
The service over the phone was great, the truck was in good conditions. Overall it was alright but they only had one person at the counter so it took me and those around me 1hr in order to get to the front dest to get our rentals. I would maybe expect a 15min wait but not an hour. That was ridiculous.
Add staff...friendly staff...please.
Computer system was having tech problems. Long line formed; staff handled it very well. Kept customers informed and kept a positive attitude. Good job on a tough 8:00 Sat morning.
There were not enough customer service representatives and I had to waiting in line to be helped for over 20 minutes. I made an online reservation and was not expecting to wait so long to pick up the vehicle. (If I had been told when I made the reservation that there would be a line at the store I would not have been negatively surprised.)
There were not enough people there to check in the vehicle when I returned it. I'm not fond of waiting.
I had been unaware that there would be a per mile fee in addition to the $19.98 per day rental fee. I object to having to pay for fuel in addition to the $0.79 per mile fee.
I don't like that I had to wait in line AGAIN to get the receipt for my final bill after I returned the van. The customer service agent would have left me at the counter even longer (he didn't ask why I was there) but the person who checked me in saw me at the desk and asked him to give me my receipt.
On the other hand, at the last minute, I checked to see if I could get a cargo van instead of a pickup truck and I was thrilled to be able to make the change.
I liked it that when a customer service representative WAS finally available to check me back in, he was able to calculate my final bill.
The staff is friendly, but the location is way understaffed on the weekends.
Eloise did a great job delivering the uboxes and ensuring they were setup to my satisfaction. She was very friendly and made the experience enjoyable. A+ recommended
my problems were not with the center I took the truck from. Garrett and Nick (the 2 I dealt with were professional, compassionate, considerate and awesome.) My problem was: I called the call center to rent a trailer. I gave the dimensions I needed. I was told to rent a 6x12 open trailer. After driving for 4 hours, and dealing with an "ex", the trailer was a foot too narrow! And of course, there was NO available option! I expected UHaul to be the professionals, and only rent me the equipment I needed. Garrett was kind enough to reduce my rate, but I still paid almost 200 dollars, wasted a day of my time, and couldn't pick up the item I went to pick up!
NOT SEND ME 36, YES 36 GODDAMN EMAILS!
Great experience, fast and friendly
I returned my trailer after closing time like we agreed, this location charge me one more day, now I've got to go through the hassle of trying to get my money back, I even took the time getting out of my truck three times to park the trailer in such a way that if another customer came to drop something off that night they could do so. This really pisses me off I've been using uhaul for years and to just get ripped off like this after I went to the extra trouble to take care of the equipment and Park in such anyway when I return to someone else could drop off a truck too. They even charged me for insurance on the second day that I never even had trailer!
It took almost an hour before a representative was even able to help us at the counter. Seemed understaffed as of the three employees working that day only one seemed to know how to do rentals.
The rub rails are tough to use with the hooks on bungee cords and ratchet straps. We needed thick zip ties to make loops to secure cargo. Maybe U-Haul should sell those or change the rails to accommodate hooks.
Other than that, great stuff! U-Haul ROCKS!!!!
I was rerouted to this location, after an Uhaul 1 800 operator cancelled by original order, for Friday 12th and forgot to move the same order to Saturday 13th. I had called in to move my dates as mentioned, but meep the same time and location for pick up. After arriving at the Silverlake Storage
10208 19th Ave SE
Everett, WA 98208
I was told by the operator that I do not have a truck and my order has been cancelled for Friday pick. The U haul customer service, which answered by phone on Thursday 11th to move the dates from Friday to Saturday, did not do what she had promised me on the phone as been done. The lady at the Silverlake Storage wasn't very helpful either, with long waits to be served and she had told me to call UHaul traffic, and see where I can get another Truck. I would like to hear from one of your managers, so we can talk through my experience. Thank You. I had people lined up to help me move and they had to leave early since we had to talk late due to the extra longer time it took me to get the rental truck. Rate the experience as very unprofessional from the Uhaul phone customer service and the lady at the Silverlake Storage.
Everything went really easy and the communication I received was great. The ladies that delivered and picked up the ubox were super friendly.
Am totally pleased with this location. Have used several times. Thank s to them for being so close and helpful.
Improve dynamics between employees/boss (boss didn't seem so nice to them), also improve communication to customers from phone number I called (not sure if it was a 1800 type of line I was directed to when I called or the actual office, but there was a minor discrepancy in pricing). Also, there was a discrepancy in that I didn't know how to "quick check in" before arriving as instructed on the website, it wasn't easy to figure out. Also, as I was driving the uhaul the next day, I received a call saying I had to select which Uhaul location I had to bring it to and they hadn't told me I *had* to call and select one. When the truck got started, the boss also commented that it seemed to not be starting which concerned me, but when I asked him he said it wasn't a worry as if he hadn't said something...not sure if he was joking or worrying or what.
I reserved an appointment to install a hitch on my car and was specifically told it would take a max of 3 hours, but it was over 4 hours later before I was able to leave (very late) to pick up my wife at work. The equipment I reserved was not available at the pick up location I specified in my online reservation and confirmed again over the phone so I had to return after picking up my wife to get the equipment at closing time. It was not a positive experience because most personnel did not want to assist me or flat out ignored me, with the exception of the young man that helped hitch the trailer after my return (I can't remember his name right this moment).
this is the 2nd time I rented something and I have another rental scheduled. Always nice employees willing to help and fast in & out.
Equipment is always clean and working well.
Even though it was a busy Saturday morning when we were at this location, the staff was helpful, knowledgeable and nice!
Better coffee and real cream in the waiting area.
Trailer should have been swept out better before giving it to me. Old dog food and dirty. Unsat......
A+ customer service. Highly recommend!
You did very good. Loved your service.
The service was exceptional. Great suggestions since had never rented a truck to move, and overall extremely helpful.
The drop off point was perfect and super simple loved it.
Communication was great; lots of items in stock; love the use a box-give a box pgm. Everyone was super friendly and professional but there is always a line when I go to this UHaul (yes, I like it so much that I am a repeat customer). If they could hire a person or two, it would speed things up more efficiently.
this location needs more help. long line waiting to rent. and no one to except returns.
The staff were friendly and helpful, the van was clean and ran well. However, the price was outrageous especially since it is misleadingly stated as $20 everywhere. The only way it would be even close to $20 would be if you didn't drive the vehicle at all. I won't be using U-haul again, there are far cheaper options available.
The online rental was bad - despite asking for Everett in the morning, I got Lynnood at noon. However, I was able to call around in Everett, locate this company. They had a rental available. I reserved. The check-in went smoothly despite a technical glitch in the machine were I should have swiped the card. The person helping me, managed it seamlessly. .
We're always treated very well there. They remind us of the policies and give us a chance to adhere to them. They always have the equipment promised and they do a fantastic job of taking care of us.
Great service and very friendly!
Young counter employees need more customer service training. Needs to be flexible with thicker skin. We have been working with a seasoned counter person without any issues. We did not have any issues with the younger employee except the attitude shown towards your older clientele that asks questions is rude. In the last 5 months we have rented 2 one way 20 footers to California and 2 pick up trucks. We are now living in California as of Jan 25, 2016. Everett, WA branch location on Evergreen highway/Hwy 99.
Need more help on weekends
Everything was perfect, the service we got was excellent, they anticipated our needs and got us completely taken care of.
nothing. everything is fine. don't mess with it
associate who helped me was excellent and very knowledgeable.
The staff was professional and very helpful. The location is clean and well stocked.
Only two people working in the store on Sunday -- a little slow waiting to pick up the truck.
After hours drop-off was fine, but there was equipment everywhere.
Customer service was excellent but the location have no parking to leave the my car.
Very courteous employees . Very easy and quick pick up and return of truck. Worth every penny.
Customer service was superb, wait time was very little. It did help that I had pre-registered on line.
Garrett and his crew are on point. Truck was waiting on me when I arrived, and I was out im 5 minutes during my return. I would recommend this location to anyone.
I have no complaints at all. Service was friendly, prompt, and courteous. The truck was just what I needed and worked perfectly and drove great. I rent them every once in a while and appreciate having them available when I need them. I reserved mine online the night before and that went smoothly as well. I was even late picking it up and they were able to accommodate me anyway.
I was expecting a crappy van with 500k miles on it. I received a nearly brand new van that drove like a dream. Will most certainly rent from them again.
Counter Cklerk, Garrett has worked with us recently on a one-way. This time it was a pickup. We look forward to visiting Garrett at the Everett location # 801086, here in the next couple of weeks, I think a 20', like before, same one-way to California. He's got a good crew behind the counter, too. Thanks again, see ya soon. Tesma@icloud.com
Garrett assisted me on today's visit 1-4-16 as well as 12-15-15. Great customer service.
Service was great; I can't think of anything to improve.
The service was great and the employee who helped me was very helpful and nice.
Better customer service since my 1st rental there. I had poor service my 1st time there but it has definitely improved!
Love the new service of a representative greeting us outdoors when we returned the equipment, eliminating the need to go indoors and wait forever to be served. Thank you very much for implementing this service!
Please have your employees refrain from smoking around their customers. I found it offensive to have your employee light up as he began hitching a trailer to my car, exposing me, my wife and the other employee working with him to his second hand toxins. He obviosly hand no regard for those around him. Washington law prohibits such actions.
Equipment was in scary disrepair and was unsafe to be on the road.
The workers at this location were friendly, fast, knowledgeable and caring. Equipment check in and out was very efficient.
Comment on corporate - the email confirming my order pointed me to another location that hasn't rented uhauls in over 4 months! Uhaul gave me $50 as a result of the error, so that was really nice.
Great customer service! Such kind and helpful staff that go above and beyond to make things happen just as the customer hoped!
The EVERETT location did not recieve 1 of my boxes. It took almost a month to get the missing box even though I was told repeatedly it was shipped
My only problem was that the door to the box was very difficult to open and close, everything else was great. Scheduling was especially easy
Scheduled delivery date was changed 3 times. Lack of communication. Delivery charges to home negate the value vs u pack and pod.
Staff was friendly, but not informative enough regarding times to return pod and time it takes to check out. Your computer system is terrible. Also, U-haul does not respond to complaints properly.
Boxes were scheduled to be delivered JULY 3rd and were NOT. I was not notified.
Please have ASHLEY NUNN from CORPORATE contact me at
619-977-8036. Thank you.
My requests were always handled professionally. I am happy with the experience.
My driver was amazing. She went all our to ensure the experience was the best it could be.
The only bad experience I had was no one ever answered the phone in any U-Haul when each was helping customers. I was put on hold many times for more than 10 minutes and gave up.
I was vet happy with my U-haul experience. Cheapest option out there for our move across the country
My site was not an easy place to park and get the boxes into place. The driver Eloise Paulino took the time to make sure the boxes were where I needed them and that I could open the doors.
I forgot keys to locks. Female clerk was just short of rude re: remedy. No help, no suggestions. Luckily Chris of Lost/Found movers saved day w resourcefulness and assistance.
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
Great concept, extremely poor service and execution. Never again.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes