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dennis P.Customer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, was an easy process
David A.Great job, all good
Alan J.No improvement here. I was very, very satisfied with the installation. It was quick and easy and I was out of there in no time. I highly recommend them for my next install. And yours as well.
Paul L.Always have a good experience at this location.
Angelia R.Fabulous experience… great help getting trailer situated on my truck… easy drop off… had minor issue with app still thinking I had trailer; contacted location and they remedied it immediately…. Grateful to live near this center… they've always been so helpful…
Stewart E.Our truck did not have working lights for a trailer. We did not know until we hooked up our trailer with a full load. We were also not allowed to take a pick up transfer and had to drive out of our way to pick it up only to find out we couldn't take it because of the non working lights.
Andrew M.Was very convenient to rent a car hauler trailer. Called to reserve was short and easy. Trailer was ready I scheduled the pick up. Worked great. Will use again when the need arises.
Jeremy K.Customer service was great and very friendly
Danny V.Your records of the both the mileage and fuel tank were wrong so that you tried to overcharge us. My husband caught it b4 leaving the facility and both were updated to show the correct amount. Very disappointing and although we will need a truck again, we will not trust you and your charging. Wyndham Hotels had a similar process for hotel rates. Put a higher rate in the res and if the guest catches it, apologize and change it. They called it the wink-wink program. I was the auditor who caught it.
Kim A.Nothing, great service at a very reasonable price!!!
Kirstina S.I rented the trailer at 3/2/24 1:56 and I the trailer 23 hours after I rented it I have a photo of the trailer on their yard 3/3/24. 12:47pm. The young man that stood there and watched me unhook the trailer an push it in place said that he would check it back into the system. Well not only did he not help unhook the trailer but he failed to check it back into the system so I was charged for a cry's day because of his laziness. I had to drive back up to the location on Monday to have them take off the extra day due to the employees laziness
Stacy D.Fastest service, clean equipment, grade prices, the owner took care of me really well
Andrey A.Friendly professional service, job completed quickly and professionally. Great price as well!
Tracey W.I was told one thing by the agent when renting the vehicle on the amount of miles included. When the vehicle was turned in I was told something completely different. This cost me an additional $81 in charges.
john H.Truck was a bit dirty on the outside and had a low front tire when rented. Otherwise, it was a good experience.
Steve J.Nothing
David S.Very friendly and a qell maintained vehicle
CAROL B.Everyone did an excellent job! I was told that it would take about 2 1/2 hours to have the hitch installed. It only took 1 3/4 hours! The only thing I think could be improved is that the waiting area was cold. A little higher temperature would have made waiting more comfortable.
carol B.Staff was very helpful and professional. They met all my expectations for service. In short, I cannot think of anything that could improve the operation of the Farragut location.
Michael C.This location beyond all other I've experienced is subpar. Between the young unwelcoming staff to the poorly maintained equipment, this location needs new management. The trailer we rented was not only ugly with the faded and healed paint/labels on the outside, but it was next to impossible to disconnect because the hitch knob was so rusted. This is truly the last time I will ever use this location.
Brian C.Great fast service thankyou
Frederick H.Staff were very friendly and hitch installation was solid and neat.
Joseph F.John was very helpful in assisting us with the rental
Eddie W.I love our local Farragut U-Haul. I own an organizing business and come to your location frequently. I enjoy the team and they always have what I need!!
danielle P.Fast and professional service!
Kelly C.It seems like this uhaul location do not like to do business. I rented a u haul 2 weeks in advance for an early pick up and drop off. when i arrived, the unit was not ready and was actually still covered in snow and stuck in the parking lot. It took more than 1 hour for me and the employees to remove the snow from the truck. In fact, one of the employees just headed inside to the warmth while me and the other guy chiseled at the windshield and tried to get the truck in working condition. Overall the truck was fine, but the experience with the people at this U-Haul has been lackluster. They do not engage with customers when they walk in the door and it appears do the bare minimum to get business. I will not be visiting this location again
Wes M.Just make sure that the drop off location is valid. My original drop off location was at a closed business, and this did cause some issues when I called the scheduling center. First call was with an agent who was not at all helpful, but follow up calls were with agents who were fantastic.
Shawn K.Nothing, everything' went well
william R.Used the app to keep from doing “everything at the counter,†on arrival. When I checked in, the app had not worked properly and was a waste of time. I did everything again at the counter. However… it doesn't take but 5 or so minutes at the counter!!!
Sheila P.Staff made check out and check in incredible quick, easy, and painless.
Joseph M.This was a very bad experience. Not this locations fault but overall bad. I had an appointment at the Rutledge Pike location and they cancelled saying that the parts did not arrive on time. I had to cancel reservations and reschedule airline flights. Then when the part arrived, the installation was canceled because the installer was injured. Come to find out, the Kingston Pike location had the parts onsite all the time and I had to reschedule it there. Very costly to me and disappointing.
steve C.Pick-Up Employee was very courteous, offered to connect the trailer, and pointed out that we did not have a connection for the lights. He wasn't under any sort of obligation to do this from a legal standpoint but he sure as heck helped me prevent a ticket or getting pulled over. I am very pleased with UHAUL in this regard. I must also note that our trailer had perfect tire pressure, functioning lights, clean interior, and operated like a charm on the highway.
Christopher N.Complimentary dolly rentals
Blake W.Awesome place with a very nice rate. If you need to do some moving intown, Get the truck here and relax. i got 15' truck for only $45 - 6 hours. Awesome . Btw, you better rent the truck in early morning, since the traffic is good for your driving.
Trong N.Excellent customer service.
chad M.Good experience
Ronnie B.Agent at store very professional and personable
Raymond D.No complaints. Quick service.
Steve M.I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B. | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C. | Overall ExperienceWe will definitely use this location again.
Richard W. | Overall ExperienceGreat service and staff
Richard W. | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!
Derrick D. | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help
warren p. | Overall Experience