Wasn't sure where to park the truck when returning it.
Scott F.Customer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Angel the General Manager does a excellent job, very nice and professional
BRIAN F.Inform your security that customers may sometimes drop off the rental trucks at night and wait for a ride. Standing on the streets isn't safe so your customers may stand by the sidewalk in lights. Please don't threatening them by calling the POLICE for TRESPASSING!! My opinion it's not good for your business.
RON R.The representative in the office was very polite and nice
Guadolpe G.Very helpful and honest employees here
Hoa P.https://www.yelp.com/biz/u-haul-hayward-hayward-2?hrid=eFykV9n4mHH4RRZ1JBzI8A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)
sterlen R.Great staff!
Francisco G.I always rent from uhaul for my small business. Their equipment always gets the job done whenever I have a big order. Angel always explains everything so well down to a T so I understand my reservation. Even when I had issues, Angel always did a good job of resolving my issues. Thank you so much!
Linh V.Make sure your equipment is working and available.
Candace L.Izzy was GREAT....she went OVER and ABOVE to be helpful. She is a great representation of the Jackson St UHaul. Whenever i need anything from UHaul she and Jackson St will be my firat choice. Please make sure she knows how much i appreciated her great service and attention to detail
Charles N.Great customer service. Thank you!!
Kathleen M.Customer service staff was not professional. I returned rented vehicle on 03/06/2024 at 6:40 pm. Specially the lady who is working that time, she was so rude & non professional. She need to change her behavior. Picking time staff was so nice. Today's The Maneger call me & solved my problem. Maneger was also nice. Thank you !
Chandra D.Great customer service.
Linnio D.I had a great experience renting a few trucks from the Hayward location for a local move. Everytime I move, I make it a point to go this Uhaul, there are closer locations to me but this one is the best. Their service is always excellent and they go out of their way to make moving easy for you. Izzy is always so kind and helpful and this last time Izzy and Fatima made renting a breeze. Definitely would recommend them and will continue to use their truck rentals and propane service!
Ngocdung L.The csr we met when picking up the truck, Izzy , was incredibly courteous and professional. She was also very knowledgeable and patiently answered all questions we had, as well as provided advice to make the use and return of the truck as smooth as possible. Her friendly demeanor and thorough processing is why I will be referring my friends to uhaul's services and returning for future moving needs! Thank you Izzy!
Ricardo S.Great job you guys!! Easy transaction and helpful workers!
Albert V.Nothing everything was great
LOREN S.GET A NEW MANAGER AT THAT LOCATION, WE RENTED A 15' FOOT BOX TRUCK ON WEDNESDAY, SUPPOSED TO BRING BACK ON THURSDAY NEXT DAY . THURSDAY WAS RAINING ALL DAY WE COULD NOT FINISH TO UNLOAD NEEDED THE TRUCK ANOTHER DAY . WHEN WE RENTED THE MANAGER TOLD US DO NOT RETURN VEHICLE AFTER HOURS BECAUSE IF ANY PROBLEMS WE ARE RESPONSIBLE. MANAGER ALSO SAID THAT HE WOULD CHARGE US $100.00 IF RETURNED AFTER HOURS KEEP UNTIL NEXT DAY . FRIDAY MORNING WE CALLED THE LOCATION IN HAYWARD ON JACKSON TO TELL THEM WE NEEDED THE VEHICLE FRIDAY ALSO THEY BECAME UPSET THEY SAID THEY HAD RESERVATIONS WAITING FOR THE TRUCK . WE INFORMED THEM WE ORIGINALLY MADE AN APPOINTMENT AND HAD EVERY INTENTION OF RETURNING VEHICLE THURSDAY THE RAIN PREVENTED US FROM COMPLETING OUR MISSION SO AS WE INFORMED THE MANAGER " NO ONE IS GOD" WE CAN'T CONTROL THE WEATHER AND ALSO INFORMED THE MANAGER OUR MONEY IS GREEN JUST LIKE EVERYONE ELSE.SO IN CLOSING DON'T MAKE THE SAME MISTAKE WE MADE GO TO A DIFFERENT U-HAUL LOCATION OR BETTER THAN THAT GO TO HERTZ OR BUDGET THE RENT VEHICLES THIS MANAGER IS A DISASTER AT THAT LOCATION. WE WILL 100 PERCENT NEVER WASTE OUR MONEY THERE AGAIN . THIS LOCATION IS A NEGATIVE 5 STAR
Enzo C.Friendly staff
Francisco G.Oscar and Francisco work hard to represent U-Haul well and give customers the best experience!
Scott L.'
Peter G.Amazing customer service every time I go in for a rental. Clean vans/trucks.
Queen Bean E.Very good location! The staff was very professional and courteous! The store itself was well stocked and had everything you would need for moving & Towing!
Ignacio A.ADVERTISE REAL PRICES!!
Guadalupe P.Goood
Victor M.Staff was very accommodating and friendly.
Caleb N.Nil
Paramjeet M.I typically avoid city locations as workers are often disinterested and not as professional. However, Hayward was the only location where I could get the truck I needed so that became my rental location. I was very presently surprised. The staff was especially professional and friendly. Nice work!
William M.Everything was great, and everyone was very helpful!
Michael M.Have employees say hello as customers enter the store.
Zenobia L.Izzy always gets us in and out quickly! great service.
TAMIE B.She was great with her service.
Jawad S.I Was Very Happy with the Service Received
Debra L.Izzy, customer service rep, was extremely helpful! Original reservation was in San Leandro. Unfortunately, the auto transport was not available for pick up (previous customer late in returning). The San Leandro office transferred the reservation to Hayward. Everything was smooth! Truck drove well and returned in Arizona with no issues.
Cynthia K.Nice service
amir H.Great customer service from Henry and Saul from checking in to Izzy and Angel at check out! Its really unfortunate that crime rate is up in the bay where ransoms are resorting to stealing ubaul trucks, despite it all, the team is letting us know what's going on and still providing the best care. Thanks guys!
Linh V.I reserved a truck online. When we got to the location the manager indicated that the truck had been assigned to someone else because we hadn't picked it up within an hour of the scheduled time. Please note that we tried to contact the site via phone to alert them that we were running 1.5 hours late but no one answered. Then he proceeded to upsell us to the next sized truck for an increased price instead of honoring the original quote. Upon returning the vehicle, I observed the same person not inspect a vehicle brought back by a female customer while thoroughly inspecting mine.
Jason A.The visor fell off and hit my partner in the face 5 minutes after we drove away.. maybe check the vehicles for safety
Genevieve V.Huge thanks to Izzy for the help! Everything was perfect and quick.
Julia J.I THINK YOU NOT NEED TO IMPROVE NOTHING YOU HAVE THE RIGHT PEOPLE VERY FRIENDLY AND KIND IM REALLY SO HAPPY WITH THE HELP I GET FROM JAKSON BLVD LOCATION FROM NOW ON IS MY FAVORITE THANKS TO ALL OF YOU SPECIAL TO THE YOUNG GENTLEMEN HELP ME OUT
carlos M.Good service Saul is good person
Henry C.Location was understaffed, took me about 45 minutes to get the vehicle I have reserved, the vehicle was not clean, it had a CHECK ENGINE light on, and barely any gas. I don't think I would comeback to this location!!
Adriana A.They always have the best customer service! Izzy is always so helpful and makes sure everything is explained so I don't have any unanswered questions about my rental
Linh V.This place was very helpful and customer service was excellent thank you so much for helping me. I am very satisfied with the service
john V.For me your location was closer to my home. You had everything I ask for in stock. The prices was right. I got the job done. And I was happy. Keep in providing things. Thanks.
Nathaniel G.U-Haul in Hayward Ca Jackson St is my number one go to rental, very professional and knowledgeable.
James P C.The App was a nightmare to set up. Don't recommend it. Tried to check in early, uploaded my driver's license and added my credit card information only for it to drop off!
Patricia B.WiFi .. maybe..
Evelyn L.Amazing customer service
Queen Bean E.Okay ✅
ISIDRO M.The man who waited on us was not customer friendly- rude and unhelpful and also rude to fellow employees. Corporate problem: Pickup location was changed The day of pickup amd I had to go 20 miles out of my way.
Beatrice W.We rented a 10 foot van today and left our minivan for a few hours. I put $50 of gas in my minivan before we arrived to rent the Uhaul for a few hours. Well after i dropped off the Uhaul and was driving home, I noticed my tank was on empty even though I just put $50 in before i rented the Uhaul. I can only surmise that someone at this location siphoned gas out of my tank while I was using the Uhaul. My minivan was parked in the guest parking area so I can only conclude it was one of your workers.
MATTHEW C.Informative service in a professional manner provided by Saul.
Scott I.Very nice customer service Christian
Steve M.