Customer Reviews for U-Haul of Huntspoint
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Huntspoint
My truck broke down and the Bronx office was rude and totally unhelpful.
Truck had no a/c , one head light not working also no furniture dolly for rent at this location all items are for sale, had to get it from another location and waist time.
Bruce helped me rent a van yesterday. Great guy awesome customer service even though he was busy. Good job guys 10/10 rental was easy.
Everything was excellent....??
Instructions on dropping off after hours were good, except there was no suggestion on where to park the truck.
Driver side mirror did not say in please,and no sun viser for drvier
The customer service was awesome! Highly recommend the employee who checked me in!!
Every aspect of my rental experience was professional, courteous, and prompt.
I will be renting in the immediate future, from the same location.
The General Manager took the time to walk me through the use of the vechile, how to use the ramp, and equipment himself. Thank you, UHaul'
FIRST YOUR COMPANY NEEDS TO NOT RECHARD A CREDIT CARD ONCE THE ESTIMATE HAS BEEN HELD BY YOUR COMPANY AND WHEN YOUR EQUIPTMENT IS RETURENED YOU RECHARD THE CARD WITHOUT CUSTOMER KNOWLEDGE, HAVING A HOLD ON MY CARE AFTER YOU HAVE CHARGED ME AND PAYMENT APPROVED BY BANK, SO I HAVE TO JUMP THROUGH HOOPS TRYING TO GET MY FUNDS RELEASED BACK INTO MY ACCOUNT.
Better quality, the truck was filthy someone did a clean out using the truck When I got to my storage, after opening the truck it was not clean there was left over debris of sheet rock. The gas Gage kept beeping indicating the fuel was low so I had to put extra gas in the vehicle. The Driver Side Mirror Kept Dropping down every time I hit a bump so while driving I had to keep reaching out to readjust the mirror. It was not such a good experience. Some of my things was full of dust from the debris.
I had a Mr. Jason Romero Jr. assisting me and he was quick and brief and yet informative. Exactly how I like it considering I was in a rush. When I returned the van, he came out quickly as well.
Perfection! Wish business was like this all the time.
Financial assistance for people
made reservation in advance to no avail b\c I waited on line an hour to be given keys to a truck that wasn't on site hence had to re-do paper work
They where Not profesional at all. They were so rude to me and my family. Cancel my order without consulting me. I had reserved this truck for 2 days. They wanted me to bring the truck next day and rent it again. Rude. Didn't provide any customer service and at the same time didn't know what they were doing.
Way too much money to pay for a truck. Did not even have it for 24hrs and still was charged for 2 days. Terriable.
There was a serious stench of feces in this vehicle as well as an infestation of nats. Someone must have stepped in feces or used the vehicle to transport fertilizer with manure. I drove 500 miles having to swat nats out of my face as well as having to endure the stench. I had to buy lysol to get rid of the smell. This location needs to do a better job of cleaning out vehicles before they send them out.
Customer service is horrible. I called the office to advise them that there was an accident on the road and most probably would not be able to make it on time to return truck; was given number to customer service, explained the situation, was advised of the extra charges and to just bring the truck in on the next day by 9am. Neither the bruckner office or customer service asked for name on reservation. My husband receives a voice mail from Bruckner Manager saying he is sending the police on him for not returning the truck, irrated, unprofessional. We were moving my daughter from NY to Pa, things just happen on the way. We paid over $600.00 to you and still you treated us like crap. Never again will we use your horrible companay and social media will know about this experience from hell.
I was charged $4 more than I should have for gas. My receipts prove it.
I waited 30 min for my scheduled ordered pick up, due to computer problems.
The day was very busy and i had to waiting on line for 20mins. Most of the time there was only one employee at the desk which slowed everything down. I would suggest two employees at the desk and two outside with the equipment.
First time renting a uhaul, the manager gave me a brand new van. He was professional and polite, was a great experience!
Overall a very pleasant experience
My one-way rental reservation was cancelled the day before my trip, forcing me to scramble to do a round-trip rental. Absolutely terrible way to treat customers.
I originally reserved a truck with one of your dealers.
They confirmed online the truck was reserved for 11 am.
When I got there they said the truck wasn't returned yet. They referred me to the above location which was further away. I called original dealer and asked about the 50.00 guarantee if they don't have truck available and they said the wouldn't do it. I currently have a truck reserved to move down to NC and am hesitant to continue using UHAUL.
The reason I put no for the equipment was that the handtruck in the truck bed was a disaster that Lip was bent it was chipped it was just a piece of equipment that I needed but I really didn't want to use otherwise everything else is great the employees were terrific
No improvement needed. Just treat them as you did me and it'll be a pleasurable experience... Author infinite The Poet.
Truck was filthy when I received it and I was still charge $28 for cleaning services when I returned it.
I had a great experience, you guys were fast and answered all my questions. Thank you for your hard work and dedication
First off, my estimated cost was $42 and I was charged $75. The uhaul on 138th estimated my cost to be $69 and that's what the put on hold. Second, customer service just sucks. Very poor customer service. I will not rent here again. Plus the $75 is still on hold from my account and it's been two days. My actual charge was $40 because I used less miles than estimated.
The truck had a broken visor that kept falling into the way of vision. When I told a worker about it before I left he said "all the trucks are broken like that". When I got there there was no one in the store front, I waited inside for over 25 mins waiting. The truck it self was dirty, and had lots of markings and dents. The worker who checked me out asked me how long I would need the truck for, I told him one day But for some reason be charged me for 2 days, and twice for insurance, if I had not mentioned it when I returned the truck I fear I would have be double charged.
Air conditioner didn't work, left headlight was out, didn't recieve $50 for not having the equipment I reseeved.
Thank u the guys there were very prompt and once I took the truck back they were there right out side thank u for you're excellent work I will come again
Quick, efficient, friendly service.
I have no complaints the truck was ready when we arrived and it was a very quick process. Great location!
No customer parking not conviniant
Never gave an issue staff is great
There were some nails and screws on the floor of the cargo van, saw dust and other tiny debris, but nothing that bother me
Clean a little bit more in the cars in the inside that's all ever think else is perfect
I feel I should not have been called to return the van and threatened with, "Had I been stopped I would have been arrested because the van is considered stolen." My move is taking longer than anticipated because I am doing it alone. Instead of being harassed I should have been informed of my options due to my circumstances. Thus I would have been able to take advantage of your " Best Rate Guarantee" , which was not afforded to me. An informed consumer is a satisfied consumer.
Excellent staff very helpful
Wait time was long... got there at 12pm wasn't helped till 1225pm, left at 1250pm.
extremely dirty van but great fast consumer service
No mechanic on location from time of pick up to time of closing. I needed side marker lights lenses and bulbs on the equipment but was told there was person to take care of this problem.
The 2 gentlemen behind the desk where excellent and very friendly. Great customer service. Thank you!
Keeping all of box trucks free grease left on floor from the last person that used the trucks. Grease stained some of my furniture and hard to remove.
All good. Since I made my reservation online, I didn't have to wait long to pick-up or return. Great location.
Extremely bad attitude, ridiculous service.
Very pleasant and professional experience.
Uhaul needs to do better train to their employees.
Details of ubox process was ever changing, an easy process in theory turned into a headache the delay with pick up caused a several hour delay in our moving schedule.