Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent.
I cannot think of anything to improve on, the staff was great to deal with. Both on the phone and in person
Pat Flanagan
Rating:
5.0
Oh come on, only 1/4 tank of gas!
CAROL GOBROGGE
Rating:
5.0
Great product, excellent customer service...
QUINTON EGSON
Rating:
5.0
Customer did not leave a comment.
Stella Snyder
Rating:
4.0
Customer did not leave a comment.
Leslie Offer
Rating:
5.0
The person who helped me was very friendly and attentive.
JONATHAN PATAGNAN
Rating:
5.0
All I can say your service is excellent!!
frank Lyons
Rating:
5.0
Customer did not leave a comment.
Chuck Lavrusky
Rating:
5.0
Very kind and professional staff
James Sanderson
Rating:
5.0
You have everything in order already thank you very much for your service respectfully yours Daniel Garcia
Danny Garcia
Rating:
5.0
Customer did not leave a comment.
Laurence Haggerty
Rating:
5.0
Excelente trato yuy rápido. Muchas gracias
Mauricio Salazar
Rating:
5.0
Customer did not leave a comment.
Greg Davidson
Rating:
5.0
Customer service was excellent and I was in and out quickly.
Joseph Esparza
Rating:
5.0
Excellent cuatomer service
Gabriel Perez Rosas
Rating:
5.0
He was great, he even walked out to me as I was backing up. Checked things out, clicked his little computer machine and even help me unhook it. Great guy, he needs to be promoted!
Rico Catalusci
Rating:
5.0
Customer did not leave a comment.
Alberto Dominguez
Rating:
5.0
Great service! Great price! Thanx guys
Juan Rojas
Rating:
5.0
The person on the phone was great as was the young lady at the counter and the young man that received the return. All was great. Oh and by the way the price was great. Thank you
Anthony Rainieri
Rating:
4.0
Fast and Easy. The only thing that I am marking it down for is its physical location in Indio, but otherwise, everything went very well and smooth.
Milan Jugan
Rating:
5.0
they are always friendly
Luis Cervantes
Rating:
5.0
Everything went smooth and at a fair price..
Gene Allensworth
Rating:
5.0
Customer did not leave a comment.
Albert Perez
Rating:
4.0
Customer did not leave a comment.
Nancy Sweet
Rating:
4.0
Customer did not leave a comment.
Sheldon Hudson
Rating:
5.0
Customer did not leave a comment.
Trinidad Arredondo
Rating:
5.0
Super speedy return process! Way to go U-Haul!!
Marty Campman
Rating:
5.0
Staff is very helpful and efficient
jacer Gutierrez
Rating:
5.0
Customer service is always great!
Melinda Delgado
Rating:
5.0
You girls, refering to the Indio California Store off of Hwy 111, are the best. Everytime I get any rentals from there, the girls are multitasking, basically running the show. I say that with all due respect. I am a retired Marine and I know loyalty when I see it. A Job well done ladies. You have my RESPECT!!
Manuel Alvarado
Rating:
5.0
Customer did not leave a comment.
Alsatia Manseau
Rating:
5.0
Fast, courteous and friendly.
Todd Proulx
Rating:
5.0
Customer did not leave a comment.
Randy Cooper
Rating:
5.0
Customer did not leave a comment.
Darren Nolan
Rating:
5.0
Angel was very good and very professional.
Thomas Angone
Rating:
5.0
Very well trained employees
Danny Garcia
Rating:
3.0
These guys are ok
Gary Brunclik
Rating:
5.0
Customer did not leave a comment.
Monique Straub
Rating:
5.0
Customer service in Indio was awesome, kind and generous with extra miles
DEANNE HERNANDEZ
Rating:
1.0
Clean the truck. And check the tires. They gave me a truck that was not safe to drive. Them I had to wait like 3 or 4 hour for them to fix the tires. I'm super lucky I didn't flip over on the truck.
Amanda Zavala
Rating:
5.0
Customer did not leave a comment.
Darrell Muncy
Rating:
5.0
Very efficient
Debra Fink
Rating:
4.0
Customer did not leave a comment.
CHRIS MCCOURRY
Rating:
5.0
Customer did not leave a comment.
Sonia Falero
Rating:
4.0
Customer did not leave a comment.
David Kendal
Rating:
5.0
Customer did not leave a comment.
BRADLEY DANGLER
Rating:
5.0
Love this place. Great people always nice and very good customer service
Steven Moraga
Rating:
5.0
Customer did not leave a comment.
Ed Jimenez
Rating:
5.0
Girl at drop off was very nice and friendly
Andrew Estopinal
Rating:
5.0
Customer did not leave a comment.
Charles Shannon
Rating:
5.0
The first truck that I was given had the engine light on and I had to trade trucks, which was fine. The second truck however was a bit old, the panel below the steering wheel came out and the rubber around the door also came out.
Michael Rosenkrantz
Rating:
5.0
The people were very helpful & friendly
Mike Bittner
Rating:
2.0
They knew absolutely nothing about what the local scheduling manager promised me for a serious inconvenience upon pick up I was guaranteed an extra 200 miles, and a day of free rental. They charged me for 40 miles over and the extra day. This after all that was promised by the local scheduling manager in Pleasanton CA.
Gary Brunclik
Rating:
5.0
excellent service
Luis Cervantes
Rating:
5.0
Customer did not leave a comment.
James Siri
Rating:
5.0
The girl at the front desk was very helpful and polite. Just need 2 more of her.
Alfonso Ontiveros
Rating:
5.0
Customer did not leave a comment.
Jennifer Wilson
Rating:
4.0
Customer did not leave a comment.
David Hendrickson
Rating:
5.0
Arianna very helpful, professional and knowledgeable of services and products available. Everything went well with move thanks to her and U-Haul.
Jessica Lenz
Rating:
4.0
Not bill clients twice. Also fill up gas tanks so they can be returned that way. My truck was given at 1/4 tank. I drove 27 miles and put two gallons prior to return. Evidently that triggered a $50 charge which I might not have noticed if didn’t appear twice on my credit card statement. With a call I believe situation corrected but took time and prevented my saying renting wasn’t a excellent rating
Dan Culnane
Rating:
5.0
Great people at both ends.
Rick Olson
Rating:
5.0
Enjoyable experience
Mark Jones
Rating:
5.0
Great experience. The drop off was quick and the gentleman the helped me was knowledgable and friendly.
SIDNEY BLACK
Rating:
5.0
Customer did not leave a comment.
William Kallish
Rating:
1.0
The passage seat belt did not work. This was the second truck they gave us because the truck they were set to give us they put a hole in the gas tank. Then we had to wait for another truck. Then our car trailer the ratchet straps were broken so we had to wait around for those to be replaced I just do not understand why the truck and trailer were not ready when a reservation was for at noon and then I called to say we're going to be late and so they put it for 2:00 and it still was not ready. But having a seatbelt not work from California all the way to Minnesota is very dangerous. I believe we should get a discount for this
TIFFANY FOY
Rating:
5.0
Customer did not leave a comment.
William Bradley
Rating:
5.0
Customer service was excellent! Everything went smoothly and it was easy to use the vehicle. Thank you!
Anastasia Vladowski
Rating:
5.0
Customer did not leave a comment.
Alejandro Aldana
Rating:
5.0
Efficient
Paul Malkin
Rating:
1.0
The truck broke down on a California state highway after l traveling 90 miles of my 222 mile trip. There were no local services nearby & after sundown I was subjected to the dark, cold & windy desert weather with no food or restroom facilities. It took a total of 9 hours to finally get assistance & be towed to my destination at midnight. The staff at customer service & the tow company were very considerate & helpful, but the delay at management level was unacceptable. I incurred extra expenses due to the delay of my arrival & experienced emotional and extremely stressful frustrations due to the time frame involved resolving this issue.
I am requesting a refund of my total payment & expenses incurred for this horrible xperience.
Catherine Flores
Rating:
5.0
Fast and easy, would definitely go back!
Jose Cota
Rating:
5.0
Customer did not leave a comment.
Mario Ayala
Rating:
5.0
Customer did not leave a comment.
Jackson Rettig
Rating:
5.0
excellent service
Luis Cervantes
Rating:
5.0
Customer did not leave a comment.
Anthony Napolitan
Rating:
5.0
Quick and excellent installation of my hitch.
Robert DuBose
Rating:
5.0
Customer did not leave a comment.
JAMES ROBESON
Rating:
5.0
Customer did not leave a comment.
ron young
Rating:
5.0
I would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!
RICHARD BIELEFELD
|
First Impressions
Rating:
5.0
Very quick service, well run location. Overall very nice people to work with. I rent from here about 6 times a year
THOMAS CALLAWAY
Rating:
5.0
Great customer service. A++
Daniel Delafuente
Rating:
5.0
Customer did not leave a comment.
Lawrence DiFrancesco
Rating:
4.0
Customer did not leave a comment.
John Townsend
Rating:
5.0
Customer did not leave a comment.
Bob ADAMS
Rating:
5.0
Customer did not leave a comment.
MICHAEL SOLORIO
Rating:
5.0
Customer did not leave a comment.
James Boesiger
Rating:
5.0
Customer did not leave a comment.
Ruby Rodriguez
Rating:
5.0
It was a great experience, excellent service.
nancy klinck
Rating:
5.0
Sales Person that helped me was quick, knowledgeable, and very helpful !
Len Chatwin
Rating:
5.0
Amazing people love this place
MILTON MELCHER
Rating:
5.0
Excellent customer service
Michael Rosenkrantz
Rating:
5.0
Friendly and knowledgeable
Sams Nataresa
Rating:
5.0
Customer did not leave a comment.
DAVID COLLINS
Rating:
5.0
Customer did not leave a comment.
Brent Steckly
Rating:
5.0
Keep up the great work!
John Wilson
Rating:
5.0
Customer did not leave a comment.
Angel Hernandez
Rating:
5.0
Customer did not leave a comment.
OSCAR MENDOZA
Rating:
5.0
Super easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100%! Oh and storage pricing... unbeatable!
MEAGAN MCKENNEY
|
First Impressions
Rating:
5.0
Super Great & Excellent Service!!
Friendly & Professional Staff!
Thank You So Much
Osvaldo Martinez
|
Overall Experience
Rating:
5.0
ALWAYS GREAT SERVICE!!!!
Osvaldo Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria Salinas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Osvaldo Martinez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TIMOTHY MC PHEE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jayne Grillo
|
First Impressions
Rating:
5.0
Thanks
Neftale Camacho
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theodore Tsaltas
|
Overall Experience
Rating:
5.0
Daniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.
Theodore Tsaltas
|
First Impressions
Rating:
5.0
Even in bad weather conditions the staff were very friendly, professional, and courteous
Mike Jones
|
First Impressions
Rating:
5.0
Dan the Manager and his crew were very helpful and knowledgeable.
Charles Locke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert Schultz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frank stoessel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina Gibson
|
First Impressions
Rating:
2.0
Daniel,
I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable.
However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference.
Thank you.
Karine Kaplan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank stoessel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Quintana
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Chris Javier
|
Overall Experience
Rating:
1.0
I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get “their” lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.
Chris Javier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marijane Hampton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marijane Hampton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
frank stoessel
|
First Impressions
Rating:
5.0
Very helpful and friendly staff.
George Quintana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janice Carter
|
First Impressions
Rating:
5.0
Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome.
Sincerely,
Michelle Fuller
Michelle Fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN DIGIAMBATTISTA
|
Overall Experience
Rating:
5.0
Both of the girls working at the front office were extremely friendly, professional and helpful!!!
Christopher Cerbone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Keto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ty C Aldridge
|
Overall Experience
Rating:
4.0
Good place
dave taylor
|
Overall Experience
Rating:
5.0
From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!
Darryl Abrahamsen
|
First Impressions
Rating:
4.0
This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself
Patricia Paul
|
Overall Experience
Rating:
5.0
Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!
Mary Hillyer
|
Overall Experience
Rating:
5.0
Thank you
Dave Johnsen
|
Overall Experience
Rating:
2.0
Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.
Nicole Hoppe
|
Overall Experience
Rating:
1.0
U box pick up
No communication
Box not available
No way to contact directly
Delivery company made to wait and waste time
Poor experience overal