Lines to pick up were very long, over 30 minute. I went in the next week to see about renting again the following weekend, no customers were in the shop. They told me to move my car so their returns could use that spot - no customers we’re returning at that time. They just wanted me to move in the event someone were to bring a rental back. Team members at that location are a little rough around the edges, not exactly Disney level customer service. I don’t have high expectations but moving my car before someone would assist me was unnecessary. Thx, Mike
thomas sCustomer Reviews for U-Haul Of Kenmore
6720 NE Bothell Way
Kenmore,
WA
98028
(**No On Site Parking**, **Bring Additional Driver**)
(**No On Site Parking**, **Bring Additional Driver**)
Services at this Location:
Contact Us
6720 NE Bothell WayKenmore, WA 98028
(**No On Site Parking**, **Bring Additional Driver**)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Customer did not leave a comment.
Stephen B- Rating:
- 4.0
There was an employee that was there early that was kind, informative, and was able to help me figure out where to drop off the vehicle. He also informed of the after hours drop off fee that I had no idea about.
Samantha V- Rating:
- 5.0
Customer did not leave a comment.
charles f- Rating:
- 5.0
Customer did not leave a comment.
Alisa S- Rating:
- 5.0
Customer did not leave a comment.
MARY R- Rating:
- 5.0
Nothing comes to mind. Rott and team have it dialled in well.
Gregory D- Rating:
- 5.0
Customer did not leave a comment.
Lisa G- Rating:
- 5.0
All good on both ends.
Daniel A- Rating:
- 5.0
Customer did not leave a comment.
Inder H- Rating:
- 5.0
Customer did not leave a comment.
Vaughn F- Rating:
- 3.0
Customer did not leave a comment.
Leslie S- Rating:
- 5.0
Customer did not leave a comment.
Robert S- Rating:
- 5.0
Customer did not leave a comment.
Minoru U- Rating:
- 5.0
Customer did not leave a comment.
Young H- Rating:
- 5.0
Customer did not leave a comment.
satisharju C- Rating:
- 5.0
Keep up the customer support, just as you treated me.
DAVID B- Rating:
- 3.0
The staff was very friendly, helpful, and efficient with the check-ou process. However, I waited for a several minutes (which seemed longer than it probably was), with no one in the store nor office and no signs indicating when someone would return. Eventually, by wandering around the lot, I found a member of the team who acknowledged my presence and committed to sending someone soon. At the minimum, I'd recommed a sign on the counter and ideally a method for customers to notify the staff when outside.
Randal H- Rating:
- 5.0
Customer did not leave a comment.
Chavo C- Rating:
- 3.0
Parking was very limited
Celia S- Rating:
- 5.0
Customer did not leave a comment.
JIm H- Rating:
- 5.0
Customer did not leave a comment.
Steve L- Rating:
- 5.0
Customer did not leave a comment.
xin l- Rating:
- 1.0
Had a reservation, when I showed up to the U-Haul location, it was cancelled. They told me “it must have just been cleared out of the computer” (for what reason?) Anyway. Made a new reservation, they didn’t have any of the trucks that the website allowed me to schedule. Noticed on the app when creating a reservation, “if reservation is not guaranteed we give you $50”, brought that up to an associate and they laughed and said they have no idea about all that. Was supposed to have a 20’ u-haul truck for our move, ended up using a pick-up truck. Needless to say, it was extremely inconvenient, the associate’s were not much help, and I will be utilizing other companies when it comes to moving next time.
DELPHI L- Rating:
- 5.0
Customer did not leave a comment.
Melinda J- Rating:
- 5.0
Customer service was excellent
Bryan G- Rating:
- 5.0
Thank you so much,
Kiook P- Rating:
- 4.0
Drop-off, by contrast with pick-up, went very smoothly and took less than 10 minutes. It was also a 10-minute drive from our requested location.
lynn j- Rating:
- 4.0
Customer did not leave a comment.
Jeffrey G- Rating:
- 5.0
Super friendly staff! Was also pleased to see that the truck was a newer model and in excellent shape. Pick up and drop off were simple.
James C- Rating:
- 5.0
Customer did not leave a comment.
Kirk E- Rating:
- 5.0
Customer did not leave a comment.
Adithyaa V- Rating:
- 5.0
Customer did not leave a comment.
clara d- Rating:
- 5.0
Customer did not leave a comment.
Richard M- Rating:
- 4.0
Customer did not leave a comment.
Jazz V- Rating:
- 5.0
Customer did not leave a comment.
Ben A- Rating:
- 3.0
Vehicle was difficult to start, seemed to have some sort of intermittent problem with the starter. Driver's side door had a leaky seal at top which let in rain.
Carl R- Rating:
- 5.0
Thanks for helping us get moved!
Brooke S- Rating:
- 5.0
Customer did not leave a comment.
Anastasia S- Rating:
- 5.0
The Check-In process in Kenmore was great and they helped to fix the errors in the system that the people from Uhaul on the phone had made regarding the date/time for check-in.
Michelle V- Rating:
- 5.0
Quick wait time with reservation, and very helpful and smooth pick-up/ drop-off
JEROME W- Rating:
- 2.0
Overcharged for gas. I signed up for counter checkout and was told to just leave truck without any checkout procedures. I gassed up the truck to where it needed to be. If I was able to do the counter checkout with an agent I could’ve been told the gas was not right and could have gone to fill it. Paying $30 for a gallon of gas is ridiculous. Every time I deal with uhaul it is something. Always disappointed.
Damion F- Rating:
- 3.0
Move the displays from in front of the counter. Figure out a way to send one email. For the simple task of renting a trailer I received four seperate emails.
Bradley H- Rating:
- 5.0
William was great to work with he explained everything and answered all my questions making it a very good experience
deanne r- Rating:
- 3.0
Customer did not leave a comment.
Matthew L- Rating:
- 5.0
Customer service was amazing and the vehicle was clean and well maintained. The only issue was no onsite parking but they helped with finding good close parking.
Taunya G- Rating:
- 4.0
I reserved a pick up truck. When I got there, there were no trucks available. They had to give me a cargo van. In addition, I got in and the gas tank wasn't full.
MICHAEL W- Rating:
- 5.0
Everything was just fine
Rodger N- Rating:
- 5.0
They were able to add my brother, who was the one towing the trailer to my reservation so I didn’t have to be there to drop it off. Very helpful.
Heavenlaya F- Rating:
- 5.0
Customer did not leave a comment.
Ali K- Rating:
- 2.0
I rented a tow dolly for one days use , I returned it within 4 hrs , they charged me for three days rental because they didn’t see the dolly was returned I guess .. they charged me 175 bucks for a 50 dollar rental .. what the hell , I will never use U-Haul again
Richard C- Rating:
- 2.0
Staff was rude
Michelle M- Rating:
- 5.0
Customer did not leave a comment.
jim G- Rating:
- 5.0
Customer did not leave a comment.
Ross V- Rating:
- 5.0
Customer did not leave a comment.
PHILIP M- Rating:
- 5.0
Customer did not leave a comment.
Eric T- Rating:
- 5.0
Customer did not leave a comment.
Kent L- Rating:
- 5.0
Customer did not leave a comment.
John L- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY H- Rating:
- 5.0
It is such much easier and more efficient to call them than to use your annoying app.
Patricia G- Rating:
- 3.0
Customer did not leave a comment.
ARJUN R- Rating:
- 5.0
I waited for quite a while to have someone show up to help me. The person was knowledgeable and helpful, so maybe there isn't enough people working there. She couldn't find my reservation somehow, I also noticed there was a typo on my last name. I didn't know return requires downloading the app and register an account, I'd appreciate if someone told me ahead of time. Once that's done, I need to take pictures at night, so not sure how helpful that is. I somehow left my credit card on the truck, so I really appreciated it when the store called me and I was able to get it back quickly.
ning z- Rating:
- 5.0
Customer did not leave a comment.
Craig A- Rating:
- 3.0
Customer did not leave a comment.
Douglas C- Rating:
- 4.0
I wanted a pickup .79 a mile But the made me take a 10 ft box at 1.15 a mile I want a refund
ANDREW B- Rating:
- 4.0
Customer did not leave a comment.
Brian D- Rating:
- 5.0
Customer did not leave a comment.
Sarah C- Rating:
- 5.0
Customer did not leave a comment.
Kayla L- Rating:
- 5.0
Friendly staff. Very easy rental process. The only negative is the latch system on the 5'x8' trailer door. It was very difficult to operate to close and lock.
Joe Z- Rating:
- 5.0
Customer did not leave a comment.
Pavlo Y- Rating:
- 5.0
Customer did not leave a comment.
steve h- Rating:
- 5.0
Customer did not leave a comment.
Doug B- Rating:
- 5.0
Customer did not leave a comment.
Chanpreet D- Rating:
- 3.0
Customer did not leave a comment.
Jeremy G- Rating:
- 5.0
Customer did not leave a comment.
LOUIS J- Rating:
- 5.0
Dakota was very helpful in all aspects of the rental process.
Ralph C- Rating:
- 5.0
Customer did not leave a comment.
ZARIANNE M- Rating:
- 5.0
Customer did not leave a comment.
Daniel N- Rating:
- 5.0
My whole experience from arriving, and returning was truly amazing. The two employees who helped me made it quick and enjoyable! Thank you Kenmore Uhaul!
Bronte C- Rating:
- 4.0
Customer did not leave a comment.
Lauren B- Rating:
- 5.0
Customer did not leave a comment.
Jessica M- Rating:
- 4.0
The trailer was a bit dirty, but not to the point it was an issue for me. The issue I had is the trailer came off the hitch on the highway at highway speeds while in traffic. It was fairly exciting and bent up the chain loops on my hitch. I was able to get it to the side of the road and reattached without any noticeable damage to the trailer. But, that is probably something that should be looked into. It could have been a bad situation for someone less accustom to driving with trailers.
Richard W- Rating:
- 5.0
Excellent customer service
John l- Rating:
- 5.0
Terrific service!
mark m- Rating:
- 3.0
Trailer floor was loose and spongy when you would step on it. The front of the trailer wasn’t sealed and leaked water inside all over my boxes things. Side tie downs were broken in spots. Not maintained at all.
MATTHEW J- Rating:
- 5.0
great staff!
shiela h- Rating:
- 4.0
This location always has what I need and processes me quickly. These items are highly valuable as a pick up or even a box truck, is hard to locate and schedule at several locations within 40 minutes of where I live. I continue to have good experiences at this Bothel Washington location. Thanks
Douglas N- Rating:
- 5.0
Customer did not leave a comment.
Hannah P- Rating:
- 5.0
Customer did not leave a comment.
Snehasish G- Rating:
- 5.0
Crew was extremely helpful. My hitch was a bit too big so i was able to borrow theirs and hook up without issue. They let me borrow moving equipment as well since another location didnt transfer the stuff that was supposed to be with the trailer. Great place!
Joel H- Rating:
- 5.0
Customer did not leave a comment.
Chris H- Rating:
- 5.0
I was turned away by a crazy man at the rockys corner location and was acceptedat this uhaul location a little ways up the road. They weren't even scheduled to accept my truck but were nice enough to make space.
Tyler H- Rating:
- 5.0
Customer did not leave a comment.
Nathaniel S- Rating:
- 5.0
Customer did not leave a comment.
Geri M- Rating:
- 5.0
Customer did not leave a comment.
Erik V- Rating:
- 5.0
The team made the check in proess flawless and quick.
William B- Rating:
- 4.0
T y
CHRISTOPHER L- Rating:
- 1.0
Awful costumer service got yelled at for no reason. Couldn’t do there job had to do it for them
Max G- Rating:
- 3.0
I got charged $15 for the safe move insurance even though I said I didn't need it or want it. Vehicle had check engine light displayed.
Jasmine G- Rating:
- 3.0
Customer did not leave a comment.
Steven FAdditional Services at this Location
-
Moving Trucks
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-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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