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Martin R.Customer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm grateful that you didn't put a dolly and furniture blankets as requested. I was able to pick up the maximum amount of food to give out to our long beach community. I'll be using your services next month.
ANTHONY C.They never pick up the phone, claim not to pick up because they're busy. Called while in the store with the manager standing at the counter whith no customers and my call still went to voice-mail. They also said that they close their cash registers at 6:30, half an hour before end of business day. If you want to return equipment, close out and pay in cash, you might be in for a frustrating experience!!
edwin M.The rep was a little rude when I approached him in the parking lot, he responded like it was a bother to help me as a customer, then inside he proceeded to curse the "F" word twice out loud for all customers to hear. I believe one of the reps was late therefore they, the other employee and him were not happy campers, but is that our fault?? Anyway they seemed VERY unprofessional.
Maria A.My Fav location
Dan Z.I always appreciate the courteous, prompt and professional service Jason provides, it keeps me coming back to this Uhaul location.
Marco I.Would be nice to have more than a quarter tank of gas in the truck when picked up
Nathan J.The vehicles must be safe to drive. The truck I had was old where transmission was slow to shift gears on surface streets. When on the road it ran smoothly. When is it time retire an old vehicle?
Leatapo Fesili F.They are so very helpful 😊
Joanna C.The entrance is confusing and the location is difficult to access. I pulled the trailer in but was not acknowledged, so I assumed I go inside to let them know I'm there. I'm in line for 10+ minutes, still don't get acknowledged or asked what I can be helped with. When I finally ask the gentleman behind the counter if I need to do anything specific with the trailer, he said to tell someone outside. I could have been told that when I walked in and saved 10 minutes and my trailer blocking the drop-off. Just seemed like they were phoning it in that day. Once I got outside and found an attendant all was good. Thanks again for the trailer
Alex E.Oscar at the front desk was great! Very helpful and knowledgeable. The kind of worker you can tell that likes his job. I appreciate that type of service. Thank you Uhaul.
Judith M.Office employees were exceptional. They were the best part of the experience. The van had a soda can from the previous driver. And it seems that the last driver returned the van after hours, so the fuel was jnaccurately documented. PCH is a centralized location for Long Beach residents. The office staff are great. Its up to the community to show some ownership when renting equipment that other community members will use too.
slyvester H.They were closed when I arrived BEFORE their published closing time so I had to leave the truck. I left a dash cam in the truck but when I showed up just after they opened the dash cam was gone. they employee claimed to have no idea where it went.
Scott W.You guys have always been there. Great service in and out no problems. Keep up the great work.
BERNADETTE L.Great team, fast and easy check in and out.
Chris B.The computers were down and customer service from the owner is terrible, a little smile goes a long way sister. Don't like the job? Sell the shit and move on with your life, assuming you're the owner. If not quit and work a job that doesn't require customer service.
Mark H.Great customer service
Candyce S.The maintenance issue encountered was not the problem of the U-Haul employees at this location. They did the best they could when I was late for my appointment and gave me the only remaining van they had which unfortunately stunk of cigarette smoke and had a broken piece in the back that had been hidden by the last person to rent the vehicle, I would absolutely come back here again, as the employees are very hard-working and did a great job.
Star F.Nice staff. Efficient service. The interior of the windows could be cleaned better. Overall good experience
Marcos W.Had my reservation ready as requested
Roger G.The gentleman (manager ?) who helped us at the register went above and beyond! I think he provided one of the BEST customer service experiences I've had in awhile. Please tell him thank you if you know who he is. My daughter and I were able to move. Thank you!
Candyce S.1. Employees forgot about me when I moved my vehicle in front of the trailer. I waited about 10 minutes, then lifted the trailer onto my hitch, chained, and connected electrical. Then I went inside to ask them to check my work. Employees were sitting and chatting and told me they had forgotten about me. 2. Electical wiring did not connect and had to be replaced before i could leave. 3. I drove several miles before I thought to check to make sure the moving blankets had been put inside the trailer. They had not. I had to return to pick up the blankets. No apology was offered to me. 4. There is no stop on the roll up door, and the locking arm buried itself past the point I could get to it. I had to use a pry bar to get the locking arm out and close the door. 5. I did not use the moving blankets, and I was told the U-Haul policy is to not refund the cost of the moving blankets. I did not open the bags, so it is obvious I did not use them.
Peggy T.Staff was attentive, personal and suggested additional equipment that would help with moving
Frank G.The process was quick and easy. Love the app 24/7 key drop-off point you can use.
christen T.Great service, I have use this rental center multiple times, always pleasent staff & no hassles
michael W.I am a automotive mechanic. Today. I use the truck to move my toolbox and other heavy equipment from storage. I went from Long Beach, California to Torrance and back in <3 hours and a 1/2. Much cheaper than a tow truck with charge me for moving my toolboxes
JUAN V.Awful!! Dark sketchy parking lot.called a few times no answer,was there well before closeing,they staff was outside smoking in front off office,no help,no communication would never come back
Jessica W.Bad customer service and over charge for everything ... I didn't even know I was over charged. They don't even walk you out to show you the car and process with returning it.
Daisy F.Pauper easy process and helpful customer service.
ava J.Great experience overall. In and out with zero hassle!
Robert J.They charged me for 4 gallons of gas used when I didn't even use more than 1 gallon for the whole usage of the truck
alex H.Continue to employ professional and courteous employees like Cliff and the young lady that checked me out. Both provided exemplary customer service. Thank you!
Joann L.The team working was very friendly and attentive they helped me when my assigned van was blocked! The process was easy and smooth!
BRITTANY R.It's helped a lot, Thanks!
chaka P.The staff was very polite and helpful.
Jaculyn B.More staff at front desk to complete rental transactions at peek an/or at high reservation appointment times
michael W.Fast service and froendly
chandarith S.Your staff works real hard and they really deserve a raise at this location. It's a hard one to manage and they are always friendly and very helpful. I use you all a lot and encourage you to really take care of these people at this location they're awesome!
Victor Kevin L.Thanks for the excellent service
Tony S.Truck interior was a bit on the musty side and the steering wheel plastic has deteriorated. The driver sun visor was dangling from the swivel arm. And the seat was cracking and could use a seat cover or something. Truck worked great apart from cosmetics.
Ryan K.The moving dollys I paid for were not in the truck.
Aaron P.This location have workers with racial discrimination with clients. I received really bad service last time.
Rocio V.Great staff
Juan C.You after hours app is atrocious. It took me 40 minutes to return my truck because your app would not accept the photos I took or would refresh and delete my photos. Your customer service bot was not helpful either.
Brian P.Everything went well, Great Experience! Thank you.
Richard B.The customer service was EXCELLENT!!
Deena S.App is extremely slow and buggy, took 30min to start checkout process. Truck had no gas, worker said to fill it up and return it with no gas as it started. Dollies were not in the truck. Was told at chec I would get a refund. At checkout, was billed for not filling the gas. When I requested a refund, they gave me enough to cover the gas penalty.
Connor O.Drive through return was quick and easy.
Nicholas P.When I picked up the trailer, they never confirmed with me the drop off location and now I had to pay $600 for something that was not my fault. This is extremely disappointing as I always use uhaul and I need to get a refund on this because it is completely unjust. When I booked the pick up, the website says input of the drop off is optional and when I went to physically pick up the trailer, no one confirmed any details nor did they ask any questions about where I am going or what it is used for like they ask every other time at every other location. If I had known the trailer was for in town use only and not one way, I obviously would have never booked it because I was moving and not going to be able to return it in town regardless.
Roshan P.There was only one gentleman who was very friendly, and that was a gentleman who took my truck from me when I returned it
Jolie J.Someone before me put air tag in truck assuming Someone that has rented previously is coming back to steel it. Just FYI
danny C.Jason made it a pleasant experience.
Star M.