Always try to physically check the mileage and amount of Gas before a contract is printed instead of relying on what the mileage and fuel readings of when the vehicle was checked in with the previous rental!
EDGAR S.Customer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Probably one of the most beat up trucks I've ever driven. Trying to figure out if all the damage was accounted for was a pain. I don't want to get charged because I didn't notice something was not included. Luckily I wasn't charged for anything but I can see how that can happen. Maybe it's time to replace this truck. Also make sure when people pay for the blankets to tell them to grab the correct amount of bags. I thought one bag was 1 dozen but it was 6 so I had half of the amount I paid for.
Justin P.Our trucks blinkers didn't work, the keys to the lock were missing, the drive was rockies than other ones I have driven. When I asked the employee about the lock, he said "that sucks, sorry" and didn't get us a new truck.
Nicasio N.Front desk gal was very professional.
Brian L.Have employees with experienced in customer service and to be more polite. Have equipment with the appropriate wheels.
Monica B.Super friendly and competent workers. Had the easiest time renting from start to finish. Thank you all! Owner is super nice and helpful too!
Tenzin L.I like this location and staff. They are very friendly and helpful. No issues, ever.
Thomas B.Easy pick up and drop off. Owner was great and so was her staff.
Patrick F.Not a thing
Darwin R.The woman that helped me was AMAZING! I have never had a better experience. She was friendly, knowledgeable and got me processed through in record time! I am terrible with names otherwise, I would mention her by name. Top notch!
Steven N.Unit was a mess garbage on the back very bad strong smell like a death animal or skunk, i have rent many units from this location before never had any issues until now.
Ignamar U.I had a wonderful experience and so easy. Highly recommended.
Poaloi T.To change old trucks to bring new ones.
Mohamud G.We were in and out super easily which was great! Service was great! Truck was not so clean inside. Lots of candy wrappers everywhere. I get it, it's Uhaul. The truck was great and served it's purpose.
Jill W.Very helpful.
AMBER K.The lady that checked us in was very unfriendly for customer service.
Melanie C.The uhaul had damage to it prior to me getting it. I did not have an accident or damage any of the van. I did not refuel to same place and i dropped it off at a different location. You are trying to charge me for damage that was already done to the van before i got it and charging me for having ot for weeks. This is not right and i am not paying for anything i dod not do. I am not paying for any damages. The passenger bottom mirror was broken the passenger rear side was dented and damaged and the rubber that is in the back was only half when i got it. I dont know what you are trying to accomplish here besides fraudulently charging me for someone elses accident or misuse. I extended the rental accordingly and brought it back before it was due. I will put a google review up about how bad the service is and how you treat customers if i dont get an apology and a new receipt that is accurate and not full of fraud and lies.
Jill N.The experience at the location was good, the truck felt a little unsafe, especially when turning, it was making some awful noises. Overall, the people were great, the truck not so much.
Jacob B.All good
Shelly M.While picking up a trailer I asked if I would be able to drop it on at a location in Sandy. I would told I would be able to drop it off at any location. I requested that rent the trailer for out of town, I was told I could. The employee helping me printed out my contract and went over the first couple things then asked us to follow him. I later found out that the contracted stated that the trailer was for in town and needed to be returned to the mid city location. This was not gone over with us before we were given the contract. I dropped of the trailer at the Sandy location after moving. I then found out a couple days later that I was charged with late fees for not dropping the trailer off at the mid city location after I was told I could drop it off at any location. I was charged twice one time for $91 and another for $76. I called customer service and was told that it is most likely that I won't get my money back, even though the employee made mistakes on the contract and did not go over the contract with us before pick up. I will never be visiting this location again.
Alexia G.Painful
John J.Loved the remote pick up and drop off! Was able to get my move done in the middle of the night. Thank you!
Mathis C.My driver side mirror was in a position that I could only look out and see myself instead of cars on my side. I think checking mirrors should be a part of the process of checking the truck when it gets back
kc R.Tha lady that helped me was very nice
Moises R.The truck was muddy but the inside was fine. Apparently our auto transport didn't get billed and we pulled it over 1000 miles with no contract. They billed us 2-3 days later and was not the agreed on amount. The truck had a mechanical issue and at low loads the drive line would rattle so bad it was almost unbearable in the cab. A deafening noise that caused me numerous times to pull off and make sure nothing was falling off the truck.we returned the trailer early to agreed location unharmed. Without any legal obligation to do so.
Darrin W.The lot was small and crowded, very unorganized. I did not enter the building because the personnel greeted me upon arrival. Staff was friendly which is why I would go ahead and recommend this location.
Chera F.Pick up and drop off were very easy. The staff were very friendly. U-Haul will always be my first choice for rental truck needs
Bill J.Great service and staff. Always make the process smooth and fast. Have used multiple times and highly recommend them.
Matthew M.Keep it that way I have good experience
JULIO F.It was a smooth and easy experience. The pickup truck I rented for 2 days was clean, well maintained, and drove perfectly. The service person who helped me, Jordan, was excellent and everything about the rental went perfectly. Would highly recommend the location.
Lesley D.Nothing needs to be changed
lester W.Both locations I worked with were well organized but especially the employees were friendly and helpful.
Richard H.Good service
Steve P.Natasha was so much help and honestly so funny. Would 100% recommend this location to a friend. We were in and out in less than 15 minutes. One of the best Uhaul experiences I've ever had
Karynn P.More room
Felix C.The staff at the location was great. She was helpful by instructing me to take my own pictures of the truck so that in case the return location said that something had happened I would have my pictures to back me up. The issue I had was the truck itself. It was semi-clean, beat up, and it didn't run well. It sounded awful, had little pick up and go, the headlights were not bright enough to see. It had been raining and anytime any cars were around me, I could not see. When the cars were gone, I could see okay but not great. The windshield wipers were not good either. And it sucked up the gas. I've rented a different truck a couple of weeks ago and it got much better gas mileage.
Amanda C.The truck was dirty when we picked it up
Sage A.Very easy drop off. Good communication
Jon M.Was cool kind of busy with just one rep, but he made sure to check in and update. Acknowledgement goes a long way.
yolanda W.The employees there on their game! Great service, thank you!
Tammy M.I really can't think of any improvement 😃
Deborah H.I was so impressed by this location. When picking up a vehicle I was nervous about handling in the snow and was looking to get a newer vehicle with front wheel drive. The only cargo van with FWD was out and I was going to wait but then it got back early and one of the homies there called my cell and told me it got back early. Really were amazing and super helpful
patrick H.Great job
Philip M.Jordan was incredible! He made the rental easy and enjoyable. I'd go back to U-Haul because of him. Thanks Jordan
Mark D.Natasha Vasquez was awesome. I explained to her when I returned the truck what had happened. She made sure everything was checked in and notes were taken. She assured me everything was good. She is the bomb!
Tammy M.Mileage fees have become too expensive for me to consider a short term rental again.
Isaac S.Very friendly.
Kylee C.They was very good about answering questions I had.
Lisa B.The young lady at the reception was great. Made everything so easy and helped me with great attitude. Excellent customer service skills.
Fernando P.Received help as soon as I drove up. Took care of me and I was on my way.
David G.Courtesy staff and service
maryann T.I'm so happy with service all setup they doing great job
moahammad O.Terrible selection of drop off locations. I had to drive 40 miles over mountains to return the trailer. Should be locations in Heber City, Kamas, or Park City, Utah for the entire year.
James H.Excellent customer service!!
Ismael H M.Overall clean but I couldn't see out of the windscreen.
Edward D.Very unfriendly customer service
Sara P.All good
Wes L.