Great service very satisfied.
Christopher H.Customer Reviews for U-Haul of Pompano Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can Ask if the use will be interstate long distance and then suggest a newer truck , I did state that I would be keeping it overnight and drive ing over two hundred miles, round trip .. The truck had almost 150,000 miles on it . The transmission felt like it was slipping when you start off and was struggling to get to 65mph . It was a lot of play in the steering wheel and the alignment seemed off . It was a torturous drive . Also all other times I rented from UHaul in the past and it has been many many times, the gas tank was full. This rental had a little over a quarter tank. So before I could even get in the interstate which is a half mile away from dealer I had to get gas then get gas as to ensure I had what I left with. Seems like a lot of work for the customer . It was also smelly inside , radio hardy worked . Not wifi friendly .
Angela V.The only one think when I pickup truck I have one price and when I return, I get overcharge.
elka C.Normally I have an great experience at this location but this time was completely different the lady who checked me out was rude and condescending very bad attitude until I threatened to call the manager only then did her attitude change I will never go back there because of her
Christopher S.This location was okay, however my entire rental experience for a motorcycle trailer was a disaster. Despite having made a reservation at the location on East Sample Road a month in advance, when I showed up to pick up the trailer, none were available. No prior notice from the store. I was then sent to the location in Pompano Beach which had a larger trailer (which I did not want, but was out of options at that point), with the guarantee that I would get a larger trailer for the same price as the smaller motorcycle trailer. This was confirmed by the Pompano store during my wait there. At my travel destination nearly 300 miles away, I received a phone call from UHaul wondering if I was bringing the trailer back. I said "No, I have it rented for four days." Confusion on the other end of the call. I returned the trailer today as scheduled and received an emailed receipt, which was wrong as they charged me for the price of a the bigger trailer. The total fees were double what was supposed to be charged. I have spoken with the representative who assured me it would be fixed by her manager and they would call me with confirmation. Nothing yet. This is the second time I have had difficulty renting trailers from the East Sample road location. That place is a complete disaster. Not only did I lose over 2 hours of my day on Thursday, the bigger trailer cost me significant more money in gas. Now, after return of the trailer, my bill is completely wrong. Not easy and simple as advertised. The Pompano location does have much better customer service and inventory. Just a shame I have to drive a much greater distance to go to that store, rather than the one that is very close to my home.
James G.I reserved a 10 footer truck on yesterday, it was the same truck from the day before, I refuse to take it cause they still hadn't had service for the tire maintenance problem. So they did give me a 15 footer for the same rate. But as the day went there was a problem with the a/c, so I called the store and spoke with the manager, when I returned he checked it out and resolved the issue for me, I was pleased of his satisfaction to the customer. But they really just need to inspect the trucks better.
Sharon W.They keep giving me a vehicle that needs some kind of tire maintenance done and haven't done it, yesterday made the 3rd time they giving me that truck. I reported it roadside and they said it needed to be checked.
Sharon W.The workers need training. They have absolutely no idea what they are doing over there.
Joseph T.Professional team. Everything went smoothly.
Robert W.All good. Everyone friendly, fast courteous service. Will always recommend !!!!
Mary M.Had to return to add coolant Oil level gauge kept fluctuating Major rattling sounds
dylan Q.Almost had an issue with a location change for my truck. Called customer service and PATTY helped me out. It was probably the best service ive ever gotten over the phone. She was so helpful and made sure I got my truck for my moving day. Seriously impressed by her commitment to help me out even called me at 7pm to make sure I got what I needed. Thank you Patty. Keep it up Uhaul thats what its all about
Daniel A.Very patient with me because I had to change dates and time several times due to the buyer and closing problems with the selling of my home. All turned out good and u haul Was there for us.
Nancy C.Great customer service, easy to do bussiness with UHAUL
Felipe W.The reprehensive could not properly read a fuel gauge and wanted to over charge me for the return fuel reading on the vehicle. I returned the vehicle exactly the same amount of fuel I took it with. I know what the reading was. I put more fuel in the vehicle not to pay an extra for the fuel level. I over fueled the vehicle to satisfied the reading to end the issue with the employee. I got a different employee when I came back to do the return. Teach your employee how to read a fuel guage
Micheal S.Marc provided excellent service, leading up to and closing out my reservation. Highly recommend this location.
Dave V.Thank you Sakira you were very professional and helpfull You are the best
Amado R.Friendly service from inside to the outside. Highly recommend going to this facility versus going online. Very accommodating staff. Five star service
JESSE G.My install guy was very good and kind. It was a bit slow ringing me up at the end. Lots of trainees there, but they didn't know yet how to finish the sale.
Adina M.My trip ended up with my vehicle breaking down. Your scheduling department accommodated me and allowed me to return it in Pompano Beach. The guy there was awesome and made my return easy. That relieved alot of stress for me. Keep up the good work
JOHN A.Shit show in holding the appointment. Truck smelled like a greasy repair shop. Bad vibration in front end and the truck needs an alignment. Steering wheel is off by 30 degrees. Also the mirrors don't adjust properly unless you move the seat up and drive like an old lady...
Howard T.The service was suspended.
NORMAN B.We will see as the Rentals continue. THANK YOU. Felipe Munoz.
felipe C.So my kids are so excited to move to Florida - the folks are so cool here. My kids currently thinking that every place in Florida is like you are in Disneyland thanks to the cool and caring staff who treat my family so special - this is the Uhaul location to go to!
WILLIAM H.This is a almost new vehicle but showed poor cabin maintenance, looks more like truck with three times the miles on it. I drove off in the shade and dint notice the dirty windows, when driving in the sun, I had to pull over on the first gas station to wash all glass. then when loading, I discovered Roaches and had to fumigate. I mentioned this to the clerk when checking out and asked to speak to the manager, I was told Mercedes is not available, she tuck notes, said I would be contacted with a follow-up, none was received. This is a fairly new, large and clean franchise but the people that run it don't match up. The front staff while friendly should get instruction to be more professional. I'm a frequent U-Haul renter on different places and can judge a well run place the minute I check in, this place does not hit the mark. Not to be posted, it's more intended for owners and management to take a closer look at the shortcomings. I always use U-Haul when I need a rental and will continue to do so. Hans
HANS E.More help
MATTHEW J.Better customer service with some employees, I was waiting on someone to check me on returning my trailer,young lady walks by and says some one will right with you. Another customer comes up and she comes out and checks him in and I'm still waiting and when she finishes looks at me and ask could she check me in, tells me she has a customer inside, where ; l walk inside to look she was walking around, l rent from this store daily, some of these new employees need better training on customer service .
Sharon W.A little wait at the rental pick up desk. Very helpful agent at the rental desk The only problem I encountered was the truck return after hours on the U Haul app. I couldn't get a definite response on whether the return had gone through.
Phillip S.Both guys from pick and drop off were very nice
Garline B.Verify that each customer is leaving the premises with the correct equipment on their rental agreement. someone drove off with the trailer that I was supposed to be renting and the only other one like it had flat tire.
NICOLA M.The staff at this location is exceptionally amazing. I came in with a five-year-old child. They gave her stuff to color with talk to her and played with her why I completed my reservation. Thank you for the wonderful service.
DENISE G.Excellent
Aaron A.Great customer service, location and vehicles
Carmen M.Every employee I encountered was willing to assist. It was a great experience for me as a customer.
FREDERICK W.I have no complaints. Employees were very helpful and polite.
DAVID B.The girl who checked me in was great
Thomas Z.Be more honest,
GARFIELDC B.The young man that was checking me in was extremely rude and disrespectful. The other staff was friendly but because of his attitude I would not recommend anyone to this location.
jaqueline D.Everything was great! Very helpful and very friendly!! thank you!!
ROBERT G.The employees who were there were tremendous.
Robert W.Very friendly and helpful
Toni S.Everything was perfect. I made reservations online and was in and out.
Nikki B.Contactless truck pick-up was great. Needed the truck at 5AM. Really convenient
Eric L.Great service l enjoy it so much
saint Y.Brandi was the BEST!
Tracie C.Great.
Abdulai K.The staff was very friendly at the start and finish line. You all are very pleasant and welcoming into the facility and very knowledgeable of the equipment and insurance to offer to clients. Thank you all!
Michelle J.Great experience! Thank you!
sharon M.Rented three time! had to put everything into storage,., had some vehicle issues last time, however supervisor Mercedes was excellent in handling the situation and because of her attention I will now be going back as I have to finally move everything into my new home. main reason I will use U Haul again is due to how Mercedes was quick to respond to my needs and get everything corrected..great job Mercedes.
David T.I made a reservation that had no way of possibly being hinored because the equipment was due back 2 hrs after my pickup time. I was forced to rent a truck plus pay the gas, miles, insurance that i would not have paid if my trailer were available. The credit did not cover the costs that were due to the poor reservation system.
morena G.Friendly and helpful staff!
kenneth M.Best
A.K.M O.Given wrong information by numerous employees. Never would have rented had I known I was being lied to.
weslie V.good service
Consuelo N.I was over charged for my mileage. I paid for 50 miles. And only did 12.5. Then on top of that. That i was charged they added gas which was of course i didn't stop to put gas in it cause i was local. Then on top the 85 for 50 miles they made me pay another $23 which in the end ended up being total $111. 00. I'm not sure if this is a private owned but definitely i was ripped off. I said 4 times I'm confused how I'm being charged this much. And the response was the computer did it. Finally i said just charge me what you want so i can get out of here. Totally a scam.
Roberta M.Check-in could bê faster
Edson S.Hassle free rental store. Highly recommended based on my experience. Customer service was great at the moment of pick up a trailer and specially at the moment to return it. Everyone was polite and despite I have a lot of stress due to a personal situation that I'm living, they make me feel that they really care about their customers. Thank you to all!!!
Julio B.Excellent service.
ron J.i had a problem with my new apt not being availble when promised and when i showed uo with my rental van full of my belingings i beceme stressed out and called the shop and 800 number. both the store and 800 gave me same identical suggestion... keep the van untill u move in because it would be cheaper then renting a storage unit and because of my age ( 63 ) currently undergoing chemotheaphy would save my body from acrually loading and unliading the contents. i was given a good price to just sit on van until the apt was ready. thank you
Bobby E.Great service today
Richard L.The manager was not in and there was only one girl who had just started all by helself with a line of people, and she did not know what a trailer with a ramp was, gave me the wrong thing, did not take it because i didnt want a trailer without a ramp, and still got charged, they told me they where going to refund me, and i had to call customer service to get my refund.
YENETSY S.Excellent job and professional
jorge G.Thank you for accommodating me for my extended rental really appreciate it
Terrance P.Overcharged me and nobody will return my Phone calls
Stephanie P.No one there to direct us where to park the trailer. Couldn't get to back area. No one to help detach the enclosed trailer. Pulled a muscle . He's.an old guy.
Gail W.The trailer is wore out without any points of strap. I had rented before the same type of 5x8 trailer and was in much better condition.
pedro F.Great customer service. Very friendly environment
mary L.Always the best service and equipment
Philip K.Service was awesome i strongly recommend this location
Mikaelle G.Very nice and kind employee I found my favorite location will be useing this location again
Stephanie D.I was pleased with everything. Tim
timothy j. | Overall Experience