Customer Reviews for U-Haul of Rancho Cordova
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Rancho Cordova
They were very slow and seemed disorganized. In the morning I did the express check in online but that did not help at all. Then they gave me a van that the mileage was not correct and did not have a full tank of gas. When I returned the vehicle at 3pm, I had to wait 30 minutes to even get an attendant.
I have used the Rancho Cordova location many times and they always live up to my expectation. Today was no exception. Thank you
Bret and Chris were very helpful and kind. We received suburb service!!
Collin was Awesome!!!! Great customer service.
The manager, I believe his name is Chris, was so professional and efficient....really excellent!
Nicholas was awesome getting the trailer hooked up to the vehicle. All others were awesome. Great group of guys.Kelly who set up the reservation via the phone was very polite and helpful and clear.
No improvement necessary, just do it again.
Everyone was very helpful and informative. great experience.
Guys hustled and was very attentive
The person who completed my reservation did a great job!! Typically, the pick-up process takes soooo long, but he was quick, knowledgeable and very nice.
move went smooth as expected. very easy dispatch and return.
The associates at the facility are always helpful, courteous and provide excellent customer service.
Everyone who helped at your Rancho Cordova location was very professional and helpful
Excellent and friendly service - at both locations.
Nothing specific, sorry to be unhelpful.
Maybe help for Chris in the office, was a busy Saturday, had to wait for some time to rent trailer.. Good service overall..
Truck was clean but there was a rattle in the dashboard that drove me crazy.
Nothing. Great experience.
It's was fun renting from this place. The guys are very reasonable and respectful...
Thanks Rancho Cordova uhaul
Taite was very helpful and thorough.
best staff ever at a u-haul
Excellent and friendly service
Everyone did a great job and I was helped very quickly.
I would never recommend Uhaul to anyone, I had my reservation for truck to pickup at Driven Authority Rancho Cordova and the store was supposed to be open until 6pm. I stopped at 4pm for pick up and no one was there. They didn't honor the $50 guaranty for reservation. Insted I had to drive farther location and pay extra money from my pocket to pick up a truck. Uhaul has ONE OF THE WORST customer satisfaction I ever encountered. UHAUL is WORST!!!
I can't think of a thing to improve on. Couldn't have been an easier drop-off.
Excellent and friendly serivce
Everything went very well Thanks U haul.
The two young men helping me were outstanding!
Again, great, quick, professional service.
Promote Chris. He was awesome!
Your location is the best. I have rented their several times, and will continue to do so. Everybody is friendly and helpful. Thank You!!
Much much much better than my previous experience up at El Dorado Hills.
I'll be coming to Pyrites from now on.
Chris was exceptional and handled an intense technical challenge with the POS terminal very well. He was multi tasking with multiple calls and walk in customers while trying to resolve the technical issues and get my order completed. I was very impressed with his customer service skills.
GREAT customer service. Would highly recommend
The young men were very helpful. My son was flying in to help me dispose of my late husband's things. I had his jeep but needed help figuring out what was needed to hook it up a trailer. They encouraged me to bring it over ahead of time, showed me the part that was needed, even took a picture of it so my son would know what to look for in the garage. They were just great in a difficult situation for me.
Very professional, quick and friendly. There was consistent demand and all employees worked together and kept the flow of rentals moving smoothly with the requested equipment. Well done and I thank you.
Great Service. Prompt and friendly.
The staff was excellent in their service
Customer service was outstanding. The counter guy that helped me was efficient and courteous. From the time I called in to when I picked up my rental everything was explained and handled great.He could give a lot of companies an example of customer service.
Turn in was quick, simple and professional. I have used this location several times and it is well run and a really smooth operation. Great people
Staff were helpful and cheerful. Were a pleasure to work with. They were helpful and actually apologized for my experience in Martinez.
Requested a 15' van to move household 1,800 miles and got an older van with 91,000+ miles that shook at freeway speeds, wipers that were old and noisy when in use and got terrible mileage - 8.3 mpg. Expected newer and better maintained equipment from Uhaul.
Great vehicle, excellent personalized service!
Great, friendly customer service
Everyone was friendly and helpful. On my Next move, I will definitely return to this U-haul. Thanks for everything.
The most thorough and professional rental yard I have ever been to!
Personal service at location and on phone from the location was great. The preceeding call center and Web experience left lots to be desired. Hence i called direct to the site. The call to the location directly resulted in stellar service.
excellent experience start to finish, from Chris in the office to Taylor and Anthony in the yard! thanks U-haul for seriously expediting my move at a great cost!
Great service from start to end.
This location has great service
Excellent customer service.
Chris was the only person working the yard and the desk. Very backed up and he worked his butt off! Outstanding guy, but give him some help! He was answering phones, hooking up trailers and filling out contracts, while thanking people for their patience.
Chris and the other young man were unbelievable! Especially Chris, dealing with several customers, one unhappy one, kept a cheerful demeanor and worked fevorishly and efficiently to meet the demands of the moment. The unhappy customer left happier and he showed a lot of character, professionalism, and knowledge of the job that was impressive to see in someone so young.
Friendly staff. The hours work
Easy pick up, easy drop off!
Awesome customer service. Thanks Chris!
All the men that helped me were very helpful and courteous.
Nothing. Staff was great. Manager Chris did a great job handing a busy morning.
The guys at the Gold River location really know their business and make it a great experience.
Horrible customer service. We were first there when then opened and a gentleman in a truck with a trailer came in behind us and pulled around in front of us. The employee saw it and came to our car and said that even though we were first, because that truck pulled around in front of us he was "going to go ahead and check him out first". It took forever and my husband was late to work. I will NEVER rent equipment from this facility ever again and I have informed several people of our bad experience.
Customer service....non existent. They never called to confirm my pickup as stated in my confirmation email. So i called them. They informed me the truck should be ready around 10 but it depended on when it was dropped off. I asked if they could just call me when it was ready and the guy on the phone said well it's gonna be pretty busy so I don't think we will have time.....Really? To make a 1 minute phone call. Ok great. So then I arrive. 2 guys in the store talking and a third out front smoking a cigarette. I was thrilled to receive a truck with less than half a tank for my 400 mile trip. Oh and when I got home the dolly and furniture pads I had requested and paid for were not in the truck. I guess between bull shutting and smoking cigarettes they didn't have time for that either. Probably the worst customer service experience of my life and I'm not a dramatic person. I guess that's what happens when minimum wage meets not giving a shit. Thanks u haul. I'll be sure to take my business elsewhere next time.
Job well done. Thank you.
At the time I went to pick the truck up, there was a few other customers there waiting but the employees were efficient, friendly and helpful. I've been to a lot of uhaul locations and this experience was definitely the best.
$1.09 @ mile is a bit step
From our first meeting with Chris this morning to dropping off the trailer with Collin, it was a very positive experience! Chris was literally running the whole operation himself this morning and juggling three customers at one time -- all with a smile on his face, and jogging from one side of the lot to the other! Collin was very courteous and came right out when we drove up with the trailer. He did a post-drop off examination and then told us our total (which was the same total that Chris had told us!). It was encouraging and very helpful that both men were punctual, efficient and customer oriented and used wonderful manners! We definitely will come back again! Thank you!
I could have used a larger truck so the recommendations for truck sizes should probably be increased.
With the exception of the speedometer, none of the gauges on the dashboard worked when the lights were on. Also, when I picked up the paperwork in the store, it said the truck had 3/4 of a tank of fuel. However, the gauge (with the lights off) reflected 1/2 tank. The person checking out the vehicle notated that (and I took a picture with the odometer and fuel gauge in case I needed proof). On a positive note, I loved the fact that I could return the truck after hours and not have to deal with it the next morning.
Chris is amazing. It was very crowded and he did an amazing job helping multiple customers at once!
The office manager is the best multi tasker i have seen in a long time at the Rancho Cordova location.
Brett (Brent? ....sorry) took great care of making sure I had the right equipment for my move. Really appreciate the extra effort. Move went much easier as a result.
Excellent service as always.
There was a drop off location that was located closer to my address but i could not change locations without getting the price change.
Very professional and Customer Focused
Truck had leaking roof. Contents got wet.
Some gentle reminders re: how to startup or shutdown the engine, music, lights etc for non-experience drivers might be benefit to both U-Haul and Pick-up Renters.
Everything went smooth and I was very impressed. I have to say though this location was short staff...I had to wait a bit when I went to pick it up and drop it off. Poor guys were running around like chickens with their heads cut off. Very nice staff. Thanks and I would definitely recommend this uhaul spot to anyone.
I have been a return customer for years and have been treated very well! I will be using them again.
Off site assistance, out of gas, Barrera jumps, possibly a service truck with a minimal or no fee charge. At location, definitely, lower gas fees. Prices are astronomical, way to high.
the one that helped me was very thourough and knowledgable
Did not see the convertible top issue until the Manager pointed it out. It is not easily seen on the web site and I think it should be a prompt when selecting the vehicle. Everything else was good.
Price per mile is too high.
They did not inform me that I would have a Freee Month of Storage a tthe time I dropped off the trailer and could have unloaded the truck
I reserved a trailer to tow a car and upon my arrival the people there were awesome. They got right on my order and I was on my way in just a few minutes.Great job!
When I made my reservation I was suppose to pick the truck up at 3531 sunrise blvd but the person that takes care of U haul rentals did not come to work and I ended waiting 2 hours before going to another location.
Chris and his team are really attentive and professional, an extremely well run operation. Chris, the General Manager, even called me back after my phone dropped our call, without leaving my call back number or my name. They were very busy when I went to pick up my equipment, yet responded not only to me but everyone waiting in an very efficient and courteous manner. The staff got the trailer ready and hooked up right away and made sure it was safely and securely attached to my vehicle. The whole process was very well organized and professionally completed, the return was effortless and quick, too. (They also have a well stocked and neatly organized office of moving and storage material and equipment). Even if I need moving equipment and assistance in a different location in the Sacramento area, I am definitely coming back here,. They make it so easy it's totally worth the extra time to use their services.
No improvement needed from my perspective. My experience was excellent and very professional. Congratulations!
Nothing, service was great, personnel friendly and helpful. Building was organized and uncluttered.
Took a really long time to process and get us out of there. Not sure what the hold up was but was over an
The staff was very helpful, knowledgeable, and professional!
super easy renting and return processing. I never see a manager like Chris working this hard with his staff. He is really good at his job. Thumbs up
Just keep up the good work.
All was done above and beyond my expectations. Thanks again to all.
Chris was outstanding. Answered every question and even gave directions to the U-haul location.
Didn't have the size I confirmed. "The extra 4 feet won't make a difference". Well it did! Had to make two trips, tripled the mileage charge.
Then because of the two trips I wasn't going to be able to return it on time and got all kinds of hassle. " there's someone sitting here waiting for that truck". When I finally got there, after essentially dumping everything on the ground there were more than ten trucks in the parking lot.
Whole load of crap that stressed me out unnecessarily, took extra hours on a 90+ degree day and made me pay more than double for both truck and helpers. HORRIBLE!!!
Excellent experience staff was very cooperative
never use u box again worst experience ever
Staff at rancho Cordova was outstanding!!!
The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.
Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.
Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.
Thank Shana and chase for the wonderful help
Great experience with the representatives of this store. They were very friendly and helpful during my moving process.
Transaction completed by phone, then two days later overcharged $60. Brent won`t return my calls.