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lori sCustomer Reviews for U-Haul of Central Vancouver
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service
Shaun ECustomer service was great and friendly
GURDIP BVery friendly people and a quick process for checking out and checking in!
Heidi JI choose This location anytime i rent from Uhaul. They are always top notch.
MONTE SGreat team you have working for you
Tami MEasy in and drop off.
Eric WRented a pickup and everything was great!
Shane OThe crew was really knowlegeable, helpful and encouraging. Felt confident leaving the lot with the truck.
Lisaana ONice people...fair price...clean equipment. Thanks!
Phil HVery slow service. Was unable to use equipment so had to canel order
Dayle TGreat experience. Checking in and out was fast.
Jackie HAll good
GARY MTop notch!
Shaun EI had a reservation for a trailer and when I showed up the person working was rude and hostile and accused me of being rude and hostile with no grounds and then denied me service and refused to let me pick up my trailer. I called the local dispatcher they sent out management who corrected the situation but I cannot state strongly enough how unacceptable this was and how I am not going to let it go.
Sarah LFourth Plain U-haul provides courteous service. Great vehicles and convenient hours.
Randy PAllow returns to another local site at the round trip cost if the first site did not have the equipment needed.
GARY MAlex was very informative and made the process much less stressful!
sarah mSean and Alex were extremely helpful. I accidentally locked the keys in the van and Sean drove to the andreson location to get a spare. Taking the time to do that really shows exemplary customer service and I appreciated all the support they gave. I don’t write reviews very often but I have to share how helpful they were to me after making an expensive mistake and saving me time and money.
Elizabeth KMy original order for service was “cancelled “ the day before needed with a reason of “all three of vans at this site are being serviced “ I was offered service at another site with an additional mileage charge. When I asked the agent if I would be credited for the extra mileage her reply was “we don’t do that “. I chose a date 3 days later when a van was available at the original site. When I arrived to pick up the van, I tripped and fell on a misplaced entrance rug, dropping a container of cupcakes I was delivering to the person I was delivering an item for which I rented the van. The three people who came running offer no assistance after inquiring “are you all right?” I sat on the floor for a few minutes to get my wits about me to answer that “I don’t know” I managed to get myself up and asked them to either clean up the cupcake mess or get me something to do so. A female voice replied “I’ll get it”. A young man then asked after I walked to the counter and was inspecting my knees “ what are you here for?” I told him and he pulled up my reservation and asked for my drivers license , when I would have the van back, the number of miles I was going and then quoted me a price. I told him I was surprised that I was even being charged . He replied, “ Si are you gonna sue us”? I replied that I might if my knee was injured. He smirked at me, gave me my papers , key and told me where the van was. After I walked around lookin for unmarked damage and had opened the door to get in, he came running out yelling “I gave you the wrong van. You can’t take this one! Give me the key!” He then said “ I’ll bring out the key and paper for the right one bedside this one.,” pointing to a van right beside the one he was canceling. I did as instructed and walked around van number 2 inspecting it and contemplating canceling the whole thing when he returned with another key and set of papers. I opened the door and asked him to take the cardboard display from the front window as I am 5 feet 1 inch and knew it would be difficult to reach. He declined, saying “it has to stay with the vehicle,” I shook my head in total amazement. I managed to get it down and behind the seat before leaving on my errand that was 12 miles and took 1 1/2 hours. Still no inquiries about my well being. Done with this company.
Patricia MIt was a compounding nightmare that has yet to be resolved. I’ve talked to 4 different customer service reps to get the right reservation and after I turned in the vehicle I was billed wrong so now I have to connect with someone else in the next couple of days. Truck was clean though.
Ryan CEXCELLENT customer service. Exceeded my expectations.
tyler fThey’re good customers they been nice I will go back to rent again thank you
william hThese people down there have always been good to me they're very courteous well-mannered and they help you out even when you forget something they usually a little loan it to you I can't tell you how many times I've used them multiple multiple times their prices are okay I mean given if I would have to buy a trailer or do this or do that it would cost me a heck of a lot more so they're comparable. U-Haul is a good company at one time in my life I wouldn't have said that but they have always come to my aide and they've always gone out of their way to get me what I need Thanks U-Haul We always there when I need you.
Rose MWhen picking up my van the other evening, the gas tank lid door was open and the gas cap was off and I was there before that and had checked the gas when I turned on the vehicle the second time the gas was almost on empty so the gas was siphoned. I was very upset and that is why I did not put gas back into that vehicle Was very upset I shouldn’t even be charged for it
ALEXIS JSam, who helped was, was awesome!
Susan LThe bed if the cargo van had visible dirt. It should be been blown out with compressed air. Also the fuel qty was off by half a tank at rental..this could have been a big issue. Also the outside of the van was grindy and covered with black soot. These vehicles need to be cleaner and vitals more accurate.
Edward FIt's a small and cramped. Overall it has everything a bigger U-Haul location.
Steven SVery impressed at the employee who helped me. She has it down! Made the whole transaction completed in 5 mins. Very easy. Return was even faster. Great crew, great location. Thank you for making something about moving, EASY!!
Rena CThey sent me out in the wrong truck and billed me 43 miles for a 12 mile drive
Sara WPick up was easy and quick with all the needed information given.
Yvonne DThe best experience I've encountered from U-Haul in a long time. Camille F. was truly amazing. Friendly, professional and made our whole experience great. Smiled alot, made you feel welcome and invited, like it was your own family you were speaking to. Not sure if she was the manager or not, but if she's not, she will be! Amazing customer service. You need alot more of her. Thank you.
Joy PYour team of customer service reps were very kind and understanding when we had to keep extending the rental. Both Elizabeth and I appreciate you help in what turned out to be a very stressful move. We will always recommend You to our family and friends. Thank you all! Brett Anderson
brett aI felt the UHaul employee forced me to go get additional gas after I had already added enough to cover the short mileage I used the truck for. Additionally, she seemed to enjoy making me get back in the truck and go back to the same gas station again. The WORST customer service EVER; please look into some customer service training for the person!
John MEveryone was helpful and friendly. Picking up and dropping of the equipment was fast and trouble free.
James PThe employees there were very helpful and friendly!
Lauren KGreat service. I told the guy of the oil issue. He got me checked in and on the road in a few mins.
Stephen MPlease check the equipment before renting it out. The door to the trailer was broken when rented to me. When I walked around to inspect it, I noticed the back door was stuck open. When I tried to close the door, I could not close it. The uhaul worker came and forced it closed. When I got back home, I tried to open the door and it would not open. I have a handyman at my house, who helped me to force the door open. I pay him hourly and it took us a good 30 minutes to fix the door to be able to close it again, so it costs me more to fix it than the rental of the actual trailer. Once the door was open, we were able to see that a roller on the door was bent sideways and causing the door to not roll. He was able to break the roller off so then the door would open and close again, but again, this cost me money since I pay him by the hour. The uhaul location is 30 minutes from my house and to drive it back and return it, then find a working trailer, would have costs me more time and money that I didn’t have. I did note no one looked at the back of the trailer when I dropped it off. I suspect the same happened when the previous person rented it.
Lisa CAwful experience. Drove the truck for 53 miles and woke up to a charge of over $600 because someone put the wrong mileage in. Called for a refund and they put the correct amount for 53 miles but ended up charging me again for another $600 with a pending $1200 taken from my account. Like the guy said at the desk, "if you try to extend on the rental but doesn't work, its fine.". Ended up still being charged for another day even though they removed the dolly charge... because I dropped off the truck at 7:30pm. Insanely sloppy transaction and now I have $1200 pending in my account. Thanks.
Lane TEveryone was really nice and helpful.
Christie JAll employees at this location are great! Always friendly, helpful, and professional. As a business owner myself, you are very lucky to have them 😊
Eric WMy rental reservation supposed to have a dollie. There was none in the truck. I was not charged for it, but it was an inconvenience.
Todd HYou have workers who care and go far above. Thank you Samantha Gudjohnsen
Tami MStaff was so quick! There was quite a line when I arrived, so I got comfortable thinking I had a long wait, but someone was out to check in my truck within seconds!
Stephanie CI just rented a U-Haul from the Anderson location. I have expressed my experience with that location. That’s why I then rented from 4th plain location. The staff went above and beyond my expectations. That is a great team at that b location. They will be getting my business from now on. And I do quite bit of business.
jesse bThe ladies that helped us get all connected went above and beyond. THank you for your assistance.
JEREMY RAlex and Shaun did a great job!
Bsteven FHelpful and fast team at drop off.
ROBIN BThe Uhaul app doesn’t allow for after hour drop off steps.
Kevin CNo improvement needed.
VICTOR SThe staff was extremely helpful.
James TThe customer service at U-Haul Central Vancouver is friendly and expedient. Helpful through the whole process start to finish.
Carla BUhaul check out for truck app down and unavailable even while in store Wi-Fi connected , told to take pictures of mileage and fuel level , upon return this location tried to add a 60.00 refueling fee until I showed them time stamped photos ( which I provided) , then I was overcharged for mileage used and they said only actual mileage would be charged ! (Never happened) , To make things even worse, they were unable to print out a receipt confirmation because their system wasn’t working (they said) then they said I would be sent a Email receipt….. this never occurred either ! I will forward all my documentation to the BBB . A scam operation for a few extra bucks at this location , truck was very nice , thank you !
THOMAS HSo impressed with the young women working at my drop off UHAUL location. Friendly, professional & helpful. Thank you!
Rose COn site personnel was great and the app was easy to use.
mark dGet better staff! I had an 8am pick up time, when I arrived there was nobody in the store, they were all out in yard. It was 8:15 by the time someone showed up and started to check me in. The truck only had a 1/4 tank of gas, when I said that was messed up I was told there are gas stations everywhere, deal with it. So by the time I left Uhaul it was 8:30am and I had to first stop and gas up before I could start my day. Because of this I was unable to keep my schedule for the day and had a few people upset with me that I was late with the truck. It was a bad start to my day thanks to Uhaul in Vancouver WA.
Tim JYou people are perfect. 😃 😊 😀
Bill TCustomer service was excellent and fast.
Lane KThis has been the worst experience ever, not only did they Repo the truck from me 3 blocks from the store location during my move. But then they tried to collect $554.81 after my $100 deposit... I'm going to be contacting my Attorney to sued.. I know this location screwed up badly
Eric SAll was fine until a you "automatically" charged my card another months rent when we tried the box 3 weeks ago. Your representative said nobody"closed out or cancelled our contract after move out.
Angie M | Overall Experience