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Kylah W
Customer Reviews for Uncle Bobs Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Doing business with Uncle Bob's U-Haul has always been excellent. Great customer service. Equipment is always available, clean and in good working condition. Their staff is always courteous, helpful, and cheery. Will use them again and again.
Marlon TGreat service, professional and friendly!!
ROBERT RAfter hours drop off easy!
Jeff AThe professional, caring attitude by Beverly at Bob's was a welcome change after previously having used the UHaul office (no care for the customer) at the old Kmart location. Beverly explains all the details clearly and ensured the truck was ready.
JEANNE Kthanks for your help
Linda ECheck U-Haul over for any and all flaws and fill the tank before renting it out.
Evylyn DWaited for over 40 min before being serviced on To pick up rental unit
Debbie jNothing- great experience over all
Kris EThe Lady that helped us was so very helpful, used different places before, best experience ever with u-hual dealer. If ever need again will request this dealer.
elizabeth pThere is nothing to improve. I rent from Uncle Bob's all the time. Customer service is top notch with a friendly attitude. I never even consider renting from another location.
Christopher BNo tongue jack is stupid. I hurt my back. Your explanations of not being unhooked is also stupid, all situations are different and the advantages of a trailer are being able to disconnect.
Mike WGood job
Eileen PBarbra was very nice I am glad to find a nice person in Farmington NM. Thank you for being nice. The men at the UHaul on Main ST. were confrontational, rude and racist.
Allison CNot much really
Connie RExcellent service.
DAVE FNothing. She helped me get the trailer I needed and helped with getting extra days. Thank you!!!
Roger DThe cost of the trailer was far more, nearly double, what the UHaul website said it would be. That is unacceptable!
David RInstall running lights, no don't think so.
CLAUDE WIt was fast and easy when I needed it. Thank you!
Katrina SGreat service
lizeth mShe did excellent in getting me my transport trailer and hooking it up. Thanks!
Kevin DThe experience was great just don't schedule your pickup for 11:00 am she will be at lunch and you will have to come back at noon!
Robin LWonderful costumer service very friendly. Fast n friendly
Stacey DMake the key drop box slit a little bit wider so that keys can be dropped in without forcing the fab in the slot. It was a bit hard to get them in it.
april aNice people. Good experience. Thank you
CLAY JOffice smells like cigarette smoke. Lady who helped was very nice. Tires on the trailer were fairly worn.
MARK MAlways verify mileage and gas gauge. Truck was noted as having half tank and only had 1/4 tank. This has happened twice now. Not sure if there is a way for uhaul reps to make a little extra on the side by specifying trucks having more fuel than actual.
chris kAfter going through the whole rental process, I was told that there was an eAlert on my account and that I would have to contact U-Haul. After spending a long time on hold and being shuffled from one department to another, I was told It was regarding an incident that I had already settled two months earlier. The agent DID resolve the issue and I WAS able to rent when I went back, but this was an embarrassing and frustrating waste of time. If I had been informed of the issue when I made my reservation online, this could all have been avoided.
Robert MGoeeod quality s
Sheila DThe rental lady was very helpful and knew what she was doing and I was in and out there quick
Steve ETail lights didn't work on the trailer. only found out after driving in the dark.
Daniel SI can't think of another thing that they could have done better at Uncle Bob's. Everyone is friendly and a pleasure to speak with. Thank you, Richard
Richard RAdd cruise control to the vehicies
VERNE ABeverly was great!
Sara AAfter loading about 1/3 of the truck, a trip to the storage facility, the check engine light came on. This delayed the loading but the mechanic said it was okay to take. He cleared the light but it came on half way to our destination. This could have been a big deal. The trip went on uneventful.
JAMES CI was having troubles accessing and scheduling an auto transport trailer rental on the website. I used different browsers and my phone but eventually called directly. The hold time was a little long (~6 mins) however, the rest from scheduling to pickup to drop off was simple, effortless and contactless. Thanks for 75 years, U-Haul!
samuel uGreat Customer Service And The Vehicle Was In Great Shape And Sanatized Couldn’t Ask For Anything Else
Antonio PNo improvements needed! Uncle Bob’s is a top notch company and always provides excellent customer service
Sharysse BGreat people, excellent service. The only place I rent from in town.
Christopher BThe trailer had dirt all over it.
Ken SThe service was satisfactory. I recommend this place because they answered all my questions and were able to give me prices with discounts.
Reachell CEmployees that helped hook up the trailer were very friendly. Employee that does the check in process is extremely rude and overall unhelpful. The owner of this location is rude to his customers. The location has absolutely no after hours drop off are which makes is near impossible to return equipment when the business is not open. I hate dealing with this location but the are the only location on my town that has the equipment that I regularly rent. Very dissatisfied customer
Tyler SKeep providing good equipment for people needing to move things across country.
Jim PStaff was very helpful.
Deborah MIt was fine m
William CSuper nice and made the check in process seamless.
Seleen CI would recommend doing a walk around with the customer instead of just having them do it on the phone. Also I would let them know if there where concerns about the vehicle Devore it left the facility.
Stormie J